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9 Reviews
  • style over substance
  • long washing time
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    9 Reviews
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      30.10.2003 22:47
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      As an American living in Britain for 6 years now, I have to say it's about time that a manufacturer has put together the best of both worlds! What I mean exactly is that in general, a washing machine in Britain takes about 4.5kg capacity of dry laundry (less than half of an American machine), and it takes at least an hour to wash a load (an American machine can do a load in 30 minutes). However, most American machines I've come across use the water from the household hot water tank whereas British machines heat the water they need, which is much better for economy. The Dyson CR01 has a huge capacity (relatively speaking) and can do a quick wash if you need to, heating the water it needs at the temperature you set. It's a bit strange listening to that "contrarotation" kick in, but this action definitely gets the wash clean. A single drum British style machine is ineffective at getting wash really clean. There have been many times I've taken my hard-working husband's clothes out of the old Bosch WFB2005 and they still had a slight pong of sweat! I'm used to top-load machines where the drum swishes back and forth, really agitating that laundry! The Dyson's contrarotation really makes a difference! I have noticed more creases in the clothes than I used to get, but a certain fabric conditioner added to the wash takes care of that problem. Besides, I can now do twice the laundry at once which saves me a lot of time. The price of these machines have come down, and £740 is a fairly good price for the base model. Also, at participating stores, the Dyson CR01 comes with a manufacturer's 5 year guarantee (instead of just 2 years) if the machine is purchased before December 2003. We've just purchased ours recently and I wouldn't go back to the tiny, "take-my-sweet-time-doing-a-load" Bosch WFB2005 we used to have! I remember trying to get my American king-size duvet in the Bosch.....I couldn't. I h ad to wash it in the bath tub....and ring it out by hand....it took a couple of days to get it clean and dry! Now the duvet goes in the Dyson with no problems, spinning that extra water out at 1400 rpm, and I don't have to search around for a dry cleaner willing to take on the beast. Overall I highly recommend this machine.

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        04.09.2003 16:57
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        • "long washing time"

        I bought my Dyson washing machine last year and since then I have had a new washing machine from them because the first one arrived with a drum that was too small for the machine. This resulted in socks being 'eaten' by the machine. The service I received from Dyson was not great. I reported the problem and it took months to be sorted out. When I got the new machine, the soap dispenser was broken. The engineer came out and looked at it and said he would be back in 2 day's time (March 2003). It took 3 months to get him back (July 2003)! Every time I used the machine it leaked through the dispenser. Before getting a new machine in March 2003, I had several problems with the old one, such as not filling, not emptying and taking up to six hours to do a wash! The machine now has a fault that has stopped it working all together. An engineer has to come out and, suprise, surpise, it is going to take another 3 days. (I called on Wednesday and someone should be with me on Friday!) I also don't find that the clothes are washed any better than in my old machine and it is no quicker. The only positive that I can state is that I can get a bigger load into the machine. But that is not worth £1,000! If you do need assistance when your machine goes wrong Penny at Dyson is great!

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          23.05.2003 22:29
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          Our old Creda washing machine had done us proud. After 18 years of excellent service, things started to go pear-shaped. Old age kicked in and with that constant floods on the kitchen floor and expensive bills from repairs. The last time we had a fault we called out an engineer, the estimated bill to fix it came to about £450. Because of the age of the machine we couldn?t get an extended warranty so this meant we would have to pay the full cost of repair. I refused and instead paid the call out fee and sent the engineer on his way. At the weekend Barry and I trawled around the shops looking for a suitable replacement. By now I was 9 months pregnant and not in the mood for shopping, but with an impending birth I knew we had to be organised. We had loads of washing to get through and there would be even more with a new baby. In Makro we came across a Dyson Contrarotator. It was huge compared to the other washing machines on display and really bright and colourful, but in an attractive kind of way. However, it would stick out like a sore thumb in a traditional oak kitchen. Luckily for us we have a separate laundry room so our washing machine can be hidden. The vast size of the machine is down to there being 2 large inner drums allowing you to load a whopping 7.5kg of laundry inside. Excellent then for washing double duvets. The reason behind having 2 drums is easy. The 2 drums spin in opposite directions mimicking hand washing meaning you get a more thorough wash, but at the same time using less detergent. The Dyson?s in-built computer can determine if you are washing large or normal sized items. Therefore, if you were washing a large duvet then the 2 drums spin in the same direction to prevent tangling or twisting. Another handy feature is a timer. This is excellent for those who work as you can set the timer to end the wash just before you return so that your washing isn?t sitting in the machine all day. The Dyson has a f low-check system, which prevents flooding. You can keep an eye on the water level in the drums and if the water looks like it?s going to reach a dangerous level, the machine automatically switches off. As with the hoover, the machine is brightly coloured. Our machine is white with a purple door and handle; the trims are blue and yellow. For those with young kids, then this Dyson has another excellent safety feature. Two outer doors. The main door can be opened so that you can look in the window to check the washing and a second door, which has a child lock keeping your little monkeys out. The good thing about the Dyson is that as soon as the wash has finished there?s no long wait before you can open the door. You can open it immediately. There is a built in coin trap to prevent small items getting into the working part of the machine and causing damage. This machine is very economical to run as you can put a lot more washing in, some people might be as lucky to have to do 2 washes a week, one for coloured clothes and another for whites. We paid £800 for our Dyson, which does sound a heck of a lot of money and yes, you?re probably right. But you are getting a really good washing machine. I would be lost now without my machine and after the shock of being told that my last repair bill would be in the region of £400, then I think I know what I?d rather put my money towards. Our Dyson was bought in a sale and I know that you can pay almost up to £1000 in some electrical stores. I would shop around though because since we purchased ours we have seen them cheaper on the Internet. Six months on and I have no complaints about my Dyson. The machine is so quiet; you?d hardly know it was there. I don?t always seem to be doing washing like I was before. My only gripe is having to iron it all after. Still, can?t complain too much. Perhaps Dyson have another trick up their sleeve and coming up with an invention that irons clothes on its own. Ah wishful thinking. If it wasn't for the price then I would have given it 5 stars, but because it doesn't fit in with everyone's budget I've given it 4.

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            23.01.2002 18:11
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            Strange as it may sound being a 17 year old male is an excellent place to review a washing machine from. I am not biased by years of excellent service from my crusty old Hotpoint bought back before I was born and I'm doing my own washing and have been for some time. I’m not however, a washing technician and so I need something that is going to be simple and easy to use that isn’t going to cost me a lot to run and I am going to expect to receive excellent after sales service from the manufacturer. Also I have the advantage of selling washing machines every weekend. Now although some of you may doubt this we do actually receive extensive training and so I am fully aware of the different capabilities of the washing machines and unlike many of the other sales people I don’t just sell what makes me money I sell the customer the best washing machine that they can afford. For many people this is the Dyson CR01 memory. Priced at £1198 the Dyson has been a constant topic of conversation since arriving in our store and even if people don’t buy one they are quite happy to stand and listen to me talk about it all day long as if I were a Dyson sales rep. Now I don’t get paid any extra for doing this but I feel obliged because of all the work that Dyson have put into the machine. Features aren’t everything and the Dyson has many features but where the Dyson really wins me over is that all of the main features have a very definite advantage to their inclusion and so these features have become benefits for myself a happy Dyson owner and also for the people that happily buy them from me every week without any complaints so far. The only minor problem so far is that one stray machine arrived damaged on delivery but this is probably down to a heavy handed delivery man than Mr Dyson himself. Dyson have been very clever with this washing machine. To start with it has 2 drums and not just any two drums but two huge drums giving it a load total of 7kg which is the biggest in the market. By having the two drum system the machine decides form what you tell it is inside which type of washing action to use. For some larger items the drums will both spin the same direction in order to not tangle the wash but with a smaller load such as a standard cotton wash the machine with use the two drums in opposite directions. This is the clever bit as by doing this it is able to replicate the washing action of a human hand wash and so the clothes are more thoroughly cleaned much more quickly and with less detergent. Thus making the machine cheaper and quicker and generally all round more efficient. Many single people would think that this machine isn’t for them, the drum is much too large for one person. That’s a popular misconception as with a larger drum you can do one large wash per week and not have to do many small washes saving time and effort and reducing running costs. For busy people the Dyson wins again as it has a time delay which allows you to set the machine so that the cycle finishes as you get in from work so that the washing isn’t sitting inside the drum all day and you can finish it off as quickly as possible. Other neat features which have obvious benefits are the flow check system which monitors the level of water in the drums and if the correct level is never reached the water is turned off to prevent a flood, something which many other washing machine manufacturers have not thought of. This is a safety feature that is particularly useful for those people who are not in the house a lot and wish to make use of the time delay function and use the machine when they aren’t in. The Dyson is an excellent machine, it may not be designed quite to everyone’s taste and it would never look right in a lime oak kitchen as I get told every week by the inhabitants of Horsham but I cant see a problem! My main advice would be for people not to write it off befor e they have had one in their homes or spoken to real people who have. Just this weekend I served a lady who bought two Dyson washing machines for a stables. “They’re the only things that will wash horse rugs, nothing else is up to the job”. Selling more of these than ever now as Dyson have reduced their prices and also brought out a new Machine in a new colour. Yes folkes you guessed it the Dyson washing machine is now available in white (with just a hint of purple - wouldnt be a dyson otherwise!)

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              19.12.2001 23:29
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              I bought the Flowcheck version (which is mostly white, and less garish than the purple version). The machine has a very solid feel to it, and appears to be well made. Installation is easy with clear instructions (the RollerJack feature that lets you easily roll the machine backwards and forwards is excellent here). In use, the large door size is really nice. I also like the way you can pause the wash cycle to chuck in an extra pair of socks you forgot. Clothes seem to come out very clean, and as far as I can see no more or less creased than with any other machine that I've ever used. Except when contra-rotating the machine is very quiet, even when spinning at 1400 RPM. The transparent coin trap is also cool as it lets you see the colour of the water being drained (can be surprisingly grimy!). Oh yes, and it is very quick, as someone else has said. I assume that the majority cost of a washing machine is the mechanical systems, and I figure there is probably a fairly direct correlation between the cost of the mechanics and their reliability. So as long as this thing doesn't break down for a few years, I'll consider it money well spent.

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                30.11.2001 17:11
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                The reason we looked at the Dyson in the first place was it's large drum and short wash cycle. We have 3 young children (6,4,2) and were finding that the washing machine was on pretty much all the time, and if we missed a few days - the effort to clear the back log was a mini adventure. We've had the Dyson for a year now and it's very good, but we had to a) learn how to use it propoerly and b) buy a large drum tumble dryer to go with it. (Little point in having a large pile of clean, wet washing). The obvious point is, because it takes double the washing, you need double the detergent and double the conditioner. You'll need the conditioner as the way in which the Dyson washes means - more creases. It fits in a standard machine slot, but protrudes a few more cm than most. It is not noisey, and doesn't vibrate excessivly. You can add that last dropped sock, even after the machine has started. It been a great buy for us, and the time we've got back easily outweighs the cost.

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                  02.11.2001 18:35
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                  • "style over substance"

                  I've been a long time Dyson fan - I own a DC05 (and previously owned a DC02). James does produce some remarkable stuff. It's true that Dual Cyclone was the first wake up call the vacuum industry had ever had - something completely different that broke the traditional sales model of vacuums (sell cheap and recoup through sales of bags). More importantly it offered something new to the consumer, the benefit of the Dyson cleaner could be instantly seen and understood by the consumer (no bags, better suction, lower running costs). So I was very keen to see if the CR01 did the same for the washing machine. The washing machine industry is not unlike the vacuum - the market is carved up by a few major players who seem to just rehash last years models with a few new features and restyling touches and launch a new range each year or two. I've rented a washing machine from (what is now) Boxclever for about 13 years, going through umpteen Whirlpool's (I'd rank them all as average (at best) and utter rubbish (at worst) - NEVER buy one!) and then finally having a Hotpoint WM72 for 2.5 years (the longest ever in our house!), but being sick of the service quality and reliabilty of these machines/boxclever, plus their poor performance, we ordered a white CR01 from Kays, on 14 days approval to just see how good it was/wasn't. Sadly we returned it well before the 14 days were up. The White CR01 does look fantastic, and does not need to be bolted the the floor - it is one of the most stable washers i've ever seen - no dancing across the kitchen here! You install it just like any other washer. Unless you get the machine installed for you, unpacking & setting up is a bit of a fuss. You have to remove the lid and unscrew 4 transit bolts and a transit brace (these protect the drum from damage while in transit) then remove the back and extract a polystyrene brace which covers the drive mechanism and back of drum area. Getting the lid and back cover back on again afterwards proved to be particularly trying, while some screw holes had not been finished off correctly which lead to one screw forever falling out from the back panel - not what you'd expect from a well engineered product. Dyson thoughtfully provides a retractable handle under the front of the machine which you can use to pull the machine across the floor (but only if you're strong enough!). Contrary to what you see on TV or even in Tempo, the CR01 spends most of the wash cycle NOT contrarotating. I think (from observation) less than 50% of the main wash is contrarotated. While not in this mode the machine is fairly quiet, but when it is, it's not overly noisy as such, but it does make a strange noise that does get rather annoying! The spin cycle is fine, but the clothes come out no dryer than other 1400 spin machines IMHO, the spin cycle is noisy but no where near as bad as Hotpoint or Whirlpool machines tend to be. The soap draw is odd, you have to push to open it, rather than pull. The draw is very long with two large spaces for the pre and main wash powder. Behind these is the standard siphon based fabric conditioner dispenser, so you have to pull the draw out to it's fullest extent to reach this space. Sadly Dyson have repeated the mistakes of other lesser washer makers - the draw is rather stiff to return needing a firm push instead of a gentle glide - this frequently lead to the early dispensing of the fabric conditioner as the force of the draw going back is enough to start the siphon process. The CR01 has two doors, one attached to the drum and one attached to the cabinet. This means that no rubber seal is required between the door and the drum (replaced instead by a smooth plasic lip) thus reducing smells/slime and risk of damage to clothes and door leakage (when seals wears out). The inner door is easy to shut, the outer door somewhat less so. Controls are easy to use, being computerised, but strangely there is no time remaining indicator. The drum is a huge 7kg and the door opening is massive! But the problem is that the clothes seemed to come out no cleaner than our cast aside Hotpoint, worse still clothes were really badly creased up. We tried various programmes but each time clothes came out unacceptably creased or at best more creased than from the Hotpoint! We called Dyson and an engineer arrived, he looked at the machine and confirmed that it was working normally and that creasing is to be expected with any washer. He, and Dyson UK, could not explain why the Hotpoint performed better. So back it went, Mum was just not prepared to live with a washer that cost well over £1000 and yet whose performance was inferior to a £500 Hotpoint, and frankly (and it pained me as Dyson fan to admit this) neither was I. I'm really sad actually, because I was hoping that Dyson would do for the Washing Machine industry what he did for Vacuum one. £1100 says that a CR01 should outperform every machine on the planet and convincingly so, but the basic truth is that it simply does not. If it cost £500 then it'll be a different story but otherwise it's very poor value. Yes it looks fantastic, but performance wise it ranks alongside it's supposedly "inferior" rivals - sorry James, i'm still a fan, but you need to go back to the drawing board with this one! So do we still have the Hotpoint? Well no, I did some more research and purchased an LG WM-1460FHD (yes, the one on the TV add with the coin on top), costing just £500 it is the best washer i've ever seen, quiet (even at 1400 spin), 7kg drum, easy to use and best of all, does not badly crease clothes! I've written a review for that too now, but don't buy a Dyson unless you really must have something this different and unique, otherwise buy an LG instead!

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                    25.06.2001 03:59
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                    I've just read the report by Nolly on this washing machine. I have been an enthusiastic user of the Dyson vacuum cleaner for a number of years, & I LOVE it! Reason being that I own 7cats, so my home could be moult city without it. I've tried many others but this is the best. So when I heard that Mr. Dyson had invented a washing machine, I was very interested. I've read all about it from every source possible, so I could'nt miss out this report. I don't pretend to own one of these washers at the moment, but judging by the performance of the vac it HAS to be brilliant. I will be saving up!!!! I can't give any advantages as I don't yet own one, I can only go by my own experiences with the other products, which are second to none.

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                      03.05.2001 18:38
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                      We have all heard of Mr Dyson, haven't we? You know the man who makes vacuum cleaners that look like they have been involved in an explosion at a paint factory, and that markets the same as the very best thing you can spend a fortune on. Well it seems that now he has focused his attention on the humble washing machine, and is attempting to portray the automatics that we all know and love as no better than a washboard and a rock by the side of the canal. But is he right? Firstly I cannot claim to know everything about the machines, as I do not wish to own one, even if I could afford it. But I feel that there are a few facts that have to be spelled out, and for this I thank the very nice man who installed my new Zanussi washing machine this morning, and he works for Currys, not Zanussi: 1- Price- These machines are over £1000. This is over twice as expensive as the leading top-brand models, and is the price that most of us would pay for a computer- but the Dyson Contrarotator does not play Solitaire or help you with your monthly accounts! 2- Appearance- I don't know about you, but I personally think it's pig ugly. My kitchen is white, and I don't think a hangover could stand me staggering into the kitchen to be confronted by a bright purple behemoth - I might end up inadvertantly redecorating the walls! 3- Practicality- Yes, this new fancy system might clean clothes whiter than they have ever been before, but you can get a very good wash performance from a machine costing £300. And there is the fact that, apparently, these machines have to be bolted to floor joists as they do wah to quite an 'intense' and violent extent, and not just installed and plumbed in like any normal machine. They do not tend to warn you about this when you decide that you desperately want the most expensive washing machine going. They don't plaster a big sticker that says: "CAUTION, IF YOU DO NOT BOLT THIS THING TO T HE FLOOR IT MAY TURN INTO THAT BIG EARTHMOVING THING FROM THUNDERBIRDS OR CHASE YOUR NEIGHBOUR'S POODLE ALONG THE ROAD!" Perhaps they ought to spell these things out before we get them into our little houses and worry about the intricacies of installation when the nice delivery man has gone for a cup of tea and a bacon sarnie at the local cafe.

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                    • Product Details

                      Wash Rating:A / :B / Spin Speed:1400 / Load Capicity (in kg):7 / :84 x 57 x 59 cm / Washing Machine Type:Frontlader