This is my 2nd Miele. I will compare and contrast with the previous model.
Changes have been made to try and improve the problem with the fingertip controls. The previous model would suffer from intermittent contacts causing the suction settings to be reduced to zero. I got fedup with taking the handle assembly apart and re-tensioning the contacts. The new design has an improved fingertip handle & suction control with an improved swivel mechanism.
Suction is as good.
Pickup of pethair using electro brush is good.
The reduced build quality is particularly noticeable. The plastics are much much thinner for a start. I'm sure that Miele will claim this is to reduce weight however the cleaner seems just as heavy.
The electrobrush fixing to the tubing broke off within 12 months of use. This looks like a design floor in the new moulding used. I am now using my old electrobrush with the new cleaner.
Inserting hose to poles is very stiff indeed and equally difficult to seperate them.
Occasionally hose and entry point into hoover bag are not seated correctly causing dust to enter around the outside of the bag (in the hoover casing) and pass into the filters. This eventually causes the filters to block up and the lid blows out with a pop and then shuts down due to overheating. This then requires ALL filters to be replaced including the expensive HEPA filter.
The bag full indicator sticks on full.
The lid housing the tools flips up during use.
The replacement bags are expensive. Tried non-manufacturer branded which do not perform at all well.
Power cord could do with being longer as is shorter than previous model.
In summary the design floors, cost cutting coupled with the high outlay and operational costs make this a very poor purchase indeed.
Strongly advise you look elsewhere.
Would you spend over £ 300 on a vacuum. Well I did and on balance I think it has been worth it. My principle reason for getting a decent appliance is that I suffer from dust allergy. As I am a bit lazy and untidy I need an apppliance that is fun to use and does a good job.
I will list the pluses. I love all all the gadgets and attachments but it is hardly a prosaic reason for buying a vacuum. However I have a range of floor types; wood, tile, carpet and parquet as well as a concrete shed floor and I have made full use of them. If you have this floor range this appliance may suit you. It cleans all surfaces well and the extra power function on the carpet cleaner is handy. The bag changing, a bete noir with me, is easy and very, very clean. No dust is thrown in the air and you would have to be an idiot to spill it ( I haven't spilt it yet). The wire return is great, that's something else I hate doing. It also cleans corners, fireplaces and awkard areas well. It is very good at cleaning upholstery and my car. Its very good with pet hair.
However there are minuses and there should not be at this price. Firstly they had to recall it . This was rather poorly handled by the company because I had to wait in for the delivery of the packaging and the collection, that's two days. It also broke down and I had to return it again and the same awkward collection proceedure applied. However they do supply you with a spare set of bags and this is handy as they are expensive though long lasting. You also have to be slightly careful with it.as a) it is expensive and b) the complex sensors in the pipe are damaged by water. This may not suit everyone. As a final point it is rather cumbersome and this is probabaly its biggest failing..
Overall therefore if you have a house with many floor types and pets and you hate vacuuming I would spend the money. However don't assume because you have spent a lot that it is suitable for your needs. you may find something more suitable at a lower price.
I bought a Miele Revolution 500 from TribalUK because theirs was the cheapest price and I believed I was buying a quality product. At first, I was very impressed. The cleaner did a superb job and its build quality seemed high. However, after just four days' use, the machine stopped working. TribalUK simply did not want to know (send it back to Miele) and Miele have not even acknowledged that I have returned the machine to them after 18 days! Buy a better-value cleaner from your high street store!