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DO NOT BUY THIS PRODUCT!Bought in May 2010 and by the end of July it had broken down twice. Two broken belts later and a number of conversations with a terribly rude 'customer services' team I have had enough and will never buy a Hoover product again. This Hoover is not fit for purpose after only a couple of uses. I was told the reason it broke was because "I had probably hoovered something up with it." DO NOT WASTE YOUR MONEY ON THIS PRODUCT.
As an owner of Hoover appliances, i.e. fridge freezer and tumble dryer, when I saw this Hoover on sale at £49.99 I bought it without worrying about the brand. It is a brand I trust. Or so I thought!
My previous vacuum cleaner was Henry, and I had him for 18 years. So I studied the information on the box for this Hoover, realised it met all needs, that being two, that it should pick up dirt and cat hair. It did do that, on its first use. I was amazed at how powerful it was. But that feeling of vacuuming contentment soon disipated!
The design is attractive, and there are settings on the front for hard floor, short carpet, intense clean, long carpet etc. All the tools and accessories fit onto the cleaner, so storage is very easy. The handle is releasedat the push of a button and becomes an extension pole, so reaching up to the ceiling for cobwebs and cleaning stairs are very easy. The Hoover is not too heavy, and all the cable stores on the back as with most uprights. There is a separate tool for tackling pet hair, which again, on first use was awesome and my stairs looked fabulous, as the tools get to all the hard to reach places. Emptying it, the first time, is great. You just unclip the cylinder, twist off the filter and empty into the bin. Easy huh?
What then happens is that dust gets into the grooves on the filter and the suction is never the same again. I even followed the instructions for washing the filter, which was laborious but it still didn't work. Then last week, I decided to Hoover up the pine needles from the Christmas tree. It took twenty minutes before I gave up,and got the dustpan and brush out. Add to that the fact that when I put the extension pole/handle back in, the clip decided not to work and you will begin to understand the frustration I felt! Now it is impossible to push the Hoover, because you can't pull it back- you're just left with the handle in your hand!
So overall, this Hoover I expected to get a good five years from has lasted me six months. I won't buy one again, and I can't recommend you buy one either.
I have to say that I hate the Hoover Hurricane and am off to buy something else!
Now two weeks out of warranty it has finally given up the ghost. The belt has broken...again and the telescopic handle button has cracked so it can't extend and I am left leaning over the machine. The filters are useless and it overheats on a regular basis. Fluff collects in the front of the machine around the brush and then gets spat out all over the place. The attachments are the worst I have ever used, there are only two of them and both are pretty useless. The tiny brush on the crevice tool is a complete waste of time and broke within two weeks.
It scratches my hard floors on the 'hard floor' setting and doesn't clean carpets properly. Finally it is very unstable, falling over on numerous occasions causing damage to furniture and bruises to me!
MY ADVICE TO YOU IS PLEASE DON'T BUY IT....YOU WILL REGRET IT AND WILL HATE IT AS MUCH AS I DO!!!!
Not long ago I purchased this hoover from Next online, seeing as it was the Hoover make I thought I was on to a good thing, it cost £79.99 and was more trouble than it was worth.
Good Points: The hoover is a lovely red colour and as a hoover looks very attractive to be sitting around your house inbetween chores. The hoover itself does have very good suction and easily picks up all the cat hairs, it seems a very powerful machine and appears to have more power behind it than some of my previous hoovers.
Bad Points: Unfortunately with this hoover the bad points far outweigh the good points. Firstly I have to mention that it is quite a heavy hoover to be pushing around, so a good amount of strength is needed to use it. After having the hoover fo less than a month the adjustable handle snapped and broke off, I was given a replacement handle and all was ok for a while. Then soon after the whole bottom panel of the hoover broke off, this included the wheels and everything underneath. Using it then obviously became impossible so it then needed to be replaced.
Considering this hoover was from the Hoover brand I was expecting far more out of this hoover, having to replace a hoover after a couple months really is poor for a trusted brand.
I agree with the previous reviewer. The design is terrible. The flimsy bit of plastic holding the telescopic handle in place snapped after less than 20 uses of the machine (mostly with the handle not even extended).
So I need a replacement handle. OK, I go to the Hoover Spares web site and they don't even list this model of cleaner!
Another design flaw is the power cable, which enters the machine very low down. This means constant bending to lift the cable out of the way.
And the filters are not at all easy to clean without getting all the filtered dust etc straight in your face.
All in all a cheap bit of rubbish, not worthy of the Hoover name. Dyson here I come. (And there is maybe also a lesson here about not buying special offer electrical goods from Tesco. If it seems very cheap it probably is - and not in a good way.)
It's a funny old world these days where household appliances are concerned. You flick through a catalogue and you see a brand you once trusted or knew of which once had a great reputation and recognise a colour or a theme which once graced its trademark range. Then you are taken to another appliance bearing another name, another price, perhaps different, blink twice and then you realise that brands like Hoover and Vax are selling the same model but in different colours and there a difference in price to match too!
When Hoover in the U.S market was dumped by Whirlpool recently they were taken over by an Asian company who also happen to own Dirt Devil of America and also Vax; for the purposes of cost cutting, almost all Hoover branded vacuums are solely produced in China. So the models that Hoover in the U.S market is churning out are based loosely on Dirt Devil and Vax models. Confused? Hoover UK are owned by Candy SPA of Italy, but that doesn't stop Hoover from producing another model with just the Hoover original trademark slapped on it and this latest model from Hoover proves it. Sad to say it, but not many household appliances are made in the UK anymore and the shift from patriotism is more evident in trying to give consumers a bit of a bargain on the economy of cost.
The "Hurricane" model name is an old name appearing on their cyclone based Pure Power design and went on for more than ten years under different colours such as the "Cyclean" (yellow), "Vortex" (black, red, blue) and then other strange named cyclonic bagless upright vacuums, which Hoover were determined to catch Dyson buyers out with their confusing cyclone like names. A lot of old wind then? Perhaps but you can't blame Hoover for trying to cash in on old names used before.
The newest Hurricane is priced at a slightly expensive £79-99 and is based loosely around the components of an American Dirt Devil/Vax Quicklite Widetrack which was one of the first models in this country at least to try and hide their paper pleated cyclone filter behind a mesh filter thus reducing the act of having to pick or shake dirt off the filter. Gone is the older cyclone method Hoover used to use, which is strange as their older version of cyclones wasn't too bad and must not be confused with the horrible two bin Dust Manager range which is a rip-off.
For a better word, Hoover's latest model stinks of cheapness - sadly there is no other word for it. Shrouded around a mighty hollow plastic body with acres of matt red plastic that scratches very easily and loses its shine, a height adjustable telescopic handle supports the idea for anyone from 5ft to 6ft for its use, the height of the cleaner being 93cm with the handle extended. A total amount of 7 metres in power cord is old hat - its time Hoover moved on and fitted a longer power cord, whilst the cord is at best easy to locate at the back of the cleaner. Surprisingly the weight of the Hurricane however is better news to folk looking for something that won't produce a similar certain swear word every time they have to use it. At just 6.5 kg this is quite a lightweight vacuum even though it suffers from a short stair cleaning hose which Hoover claims will reach 13 stairs.
Oh if only this was true, at a stretch and with Hoover's so called anti tip over mechanism built into the design, I found the hose could reach to about 7 stairs before the Hoover fell over. It won't tip over if you stand with the hose in a straight line however, but around corners the Hoover falls over with a dull sound. The naff tools similarly reek of cheapness; a long crevice tool which is a welcome as it is quiet in use, a clip on upholstery tool with bristles that do a minimal job and an extra extension pipe for more reach. The only added benefit is the Pet hair turbo brush which clips onto the machine for easy access, but in my opinion unless you have a Dyson which keeps supplying 100% suction regardless of how full the bin gets, the Turbo brush on the Hoover will slow down correspondingly if the filters in the main dust bin (can take up to 2.5 litres) get clogged.
Power therefore seems to stem from a rather noisy and whiney 1700 watt motor which suffers from too much whine and not enough sound insulation. The pick up performance isn't too bad however it also suffers from the more traditional height adjustment dial that means the owner has to bend over to adjust the height of the brush on the carpet. This also means that ploughing is evident unless you put the vacuum into its second lowest setting - anything thereafter and the roller brush hardly touches the carpet - which is strange, given that you buy an Upright vacuum cleaner for its rolling beater bar on carpets. There is a hard floor setting on the 6 setting dial, but when the roller brush is set to its highest position away from the floor, some dirt gets worked around by the fan at the front which means you end up chasing more dirt around hard flooring than getting the Hoover to hoover it up!
Thankfully whilst the pedal release is located on the left hand side of the vacuum, there is a right hand pedal which activates the power on function as opposed to a switch; this is another Dirt Devil inspired idea but nonetheless welcome for anyone who will fail to find an on/off switch as opposed to a light grey marked pedal at the bottom of the rear of the Hoover. Don't stamp on it however as the pedals along with the rest of the Hurricane is light and you could end up breaking it.
The user manual is very descriptive however and gives a good balance of operation and what to do. Hoover include one extra drive belt but you won't get an extra filter with it sadly.
Edge to edge cleaning supports the idea of being able to clean right up to the skirting boards and whilst I found it easy for its slim hood to pivot under low lying furniture such as coffee tables, it still struggles to clean all the way because of its cylindrical bin which gets in the way.
Which leads me onto the Vax copied filter design; When it comes to emptying, the Hurricane has the handy but same as Vax bottom trapdoor release button, but it also has the identical 2 stage filter design where the whole assembly has to be unlocked, thus handling the dirt, to gain access to the paper pleated filter. Once the mesh filter has been unlocked, the main paper pleated filter then has to be either shaken or unpicked. It is of the HEPA (high efficiency particulate air) paper pleated cone idea, able to filter and hold back most pet hair odour as well as general dust but I always laugh at the idea of a HEPA filter like this when it is supposed to be marketed for consumers with allergies - how on Earth do allergy sufferers cope when the HEPA cone filter clogs and has to be brushed clean?
Now the last time I did this with my Vax Quicklite Widetrack, I was covered from head to toe in dirt - you'll find the same downside with the Hurricane if you leave the paper pleated filter for ages before giving it a proper clean out. Ignore it and the suction will be cut. Luckily the mesh filter before the paper pleated HEPA filter can be brushed clean although in general use and opening and releasing the bin chamber is relatively easy with improvements made to the unlockable top lid. After the Hurricane switches off most dirt falls off the mesh filter and onto the bottom of the bin. A line on the bin shows how much capacity the bin can take and in this instance, at 2.5 litres the Hurricane's dust bin capacity is starting to look decidedly average against the competition.
The last filter is the motor filter - thankfully Hoover have put a pickable flap at the front which gives owners a carbon filter to take up any motor dust. However it gets quite hot in use not helped by the billowy motor fan and as a result in use can blow things out of the way which gets annoying after a while.
At best the Hoover Hurricane should give an average performance to anyone on the market looking for a lightweight upright vacuum cleaner that has an adjustable height handle but its ploughing techniques means that it can be rather heavy to push and pull across a floor. Tie this in with high motor noise, cheap plastics that scratch easily, a rather messy filter design and you're left wondering what costs £80 to produce something which is rather old fashioned and hasn't moved on. I'm disappointed but then again this isn't the first time Hoover have let me down. Thanks for reading. ©Nar2 2008
Short name: Hoover HU4177T