“ EDF Energy is one of the UK's largest energy companies in the UK and is the new name for the merged London Electricity and Seeboard Group of companies. EDF energy generate around 7% of the UK's electricity and over a quarter of the UK Population depend on them for their electricity. The company employ 11,3000 people and supply energy to approximately 5 million customers through their retail brands. EDF Energy encompasses London Energy, SWEB Energy and Seeboard Energy as well as having its own EDF Energy customers which were formerly Virgin HomeEnergy customers. „
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I have a property which I let out, my tenants were liable to pay their gas bills while I was paying their electricity. I make sure everyone is registered with BG as electricity is also provided by BG and I have a trust to BG as I read bad reviews of EDF. One of my tenants said a letter arrived from EDF with an unknown name on it, she didn't open it and brought it to me along other mail. I have the liability to check everything to make sure the safety of my tenants, the letter was coming from a third party company and threatening to break the door, change the meter and get a warrant. These all sound terrifying as my tenants have little kids too and I don't want them to be affected by this, I have called EDF and explained all this and the lady on the phone keeps asking my name, I said I would not give it as it's got nothing to do with me, we were worried of the threats of my tenants being cut out of gas in the cold winter. She just said she will take notes but she won't guaranty there won't be someone cutting the gas off. She also won't give details as since when the property was provided by EDF as the account holder was not us. My tenant has switched her gas and electricity to another company. If EDF comes in place, I only hope there won't be further problems caused due to this, stay away from EDF, they don't really help at all...Still worried for my tenants though..
Moved into a new property last July, signed up with edf, after 8 months received a bill from south electric.It turns out edf has been supplies wrong address under my name and my address for post 8 months! I received bills from them all the time but they actually supplies same apartment in block 3 (I am block1).Then called them 5 times over last 2 months ask them to refund, and everytime someone promised me to refund me immediately yet NO REFUND TILL TODAY!!!!RUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISHRUBISH
Just a warning to any other EDF Energy customers out there about the 'direct debit deal'. One of the terms of the deal is that they do an annual 'balancing' of the account and if you owe over £150 they will take this directly from your bank account via your direct debit. In my case they have done so without warning, so the first I knew about it was that my account was in overdraft and had been stripped of £379! I made a complaint to EDF Energy about this and received a fairly instantaneous reply pointing me to this part of their terms and conditions and stating 'you should have received an e-mail...' I've check my mails and haven't received one, I'm on paper billing and haven't received a bill. Also, I'd already received my annual account in February as that was the anniversary of my direct debit sign up. So: - No notice given of additional payment to be taken, - Annual 'balancing' was undertaken not on the anniversary (as per their T&Cs) but after a 16 month period - No bill received In addition my monthly direct debit payment had already been taken, so the balancing was done in addition to my monthly payment. Needless to say, I contacted EDF Energy about this again pointing out all of the ways in which they had failed to correctly deal with this transaction and I am still waiting for a reply. So if EDF want to fob you off they reply quickly, if they have a case to answer then you have to sit and wait around until they can be bothered coming back to you. In the meantime my account is in overdraft and, not surprisingly, I am switching to Scottish Power. I am now going to claim the money back under the direct debit guarantee - but be warned if you're with EDF, they seem to think that the direct debit permits them to bleed your bank account dry with no warning. Not sure the 6% discount was worth it.
I moved into my first rented house in July of 2011 and I decided to take charge of all bills and accounts to get us sorted. I'm living with 4 other female students and our main concern was the internet package - I didn't put a lot of thought into our utility providers. The previous tenants had used EDF and so the easiest thing to do was just to stick with them and simply ring them up and change the name and bank account. Oh how wrong I was to think that was going to be simple. At this point we still didn't have any internet so I was lugging my laptop to and from campus to use the university internet and every time I got more and more furious at how awful their website was. My first thought was to click on the "Moving Home" tab, but they asked me for a customer reference number which I didn't have. I was a completely new tenant and nobody left a customer reference number. There wasn't even an option if you didn't have one. So I looked for a phone number to ring. The number was free from a BT landline so I wasn't completely raging at the 45 minute waiting time for the phone at 4.00pm - I thought this would be a quiet time but obviously not. With a horribly old-fashioned phone I couldn't even put it on loudspeaker. I should also point out that the first time I rang them on a weekday at this time they said the office had been closed early - fantastic! When eventually getting through to them I had a very friendly, but unfortunately incompetent woman on the other end taking my details, asking for meter readings etc. before being informed that the system had crashed and she'd have to ring me back in two days' time. Which she never did. I decided to leave it another week before ringing back and being told my letter was in the post. I got one letter a week letter for electricity only; I had clearly stated I wanted dual fuel. Not only that she had spelt my name wrong (Rachel - which I spelled out to her) and put my surname as my first name. The letter was addressed to Miss Soper Racheal...seriously? Who's first name is Soper?! And my e-mail address was incorrect. I managed to change this online with a complicated log-in but have not yet been able to swap my names around so letter still come saying "Dear Soper,". About 3 weeks letter a letter cam addressed to the homeowner asking me to create an account for gas which I had to use a different e-mail for. The only thing I can give to EDF is that setting up a budget direct debit on their website was easy and so far my money has gone out of my account on the same day each month with no problems, but I don't get bills either online or in the post. Prices are reasonable for 5 people. The customer service is awful and I told them this in a complaint online which in 5 months I have not heard back from. I think the decency of an apology would be nice, but obviously not. With no experience of other energy providers I don't know if other are better, but I'm going to do my research and look into switching.
I am writing this review in an attempt to somehow vent and release the frustration I am feeling at the moment with the customer service department of EDF Energy. These people are without doubt the most incompetent, useless, lying and disorganised operation I have ever had the displeasure of dealing with. I am warning you all to never sign up with this company as the frustration and anger you will suffer as a result of their absolute joke of a customer services department will probably shorten your life... My frustration began in December 2010 when a price comparison service linked to my mortgage provider signed us up with EDF. After 5 months of phone calls I finally had my prepayment gas meter changed to a direct debit one. That was in May. I am still waiting for my first bill. For the last 8-10 weeks I have spent hours upon hours on the phone trying to get this sorted out. The lady who dealt with my initial call commented (in an exaggerated tone of shock and disbelief) that there was some sort of "system problem" with my account and that she would take my number and call me back in 15 minutes with an up to date bill and a normally functioning account. This was the first of a long line of broken call back promises. I have since called them no less than 20 times to get an update on my query, and each time I am advised of the same "system problem" - this is apparently something to do with a new IT system they have installed. They then promise to look into it ASAP and call you back within a set time period.....on the rare occasions they do ring back its just to tell you that there is still "a problem with the system" which is out of their control. Most of the time, however, they just don't call back. The latest call (the one which has prompted me to write this review) was even more frustrating than usual as the rude woman advised me that my situation was not a priority and could not give me any sort of time scale for when I may receive a bill...not even when I asked if it would be sorted within 5 years......I kid you not. She even had the cheek to advise me that today they were only dealing with emergency customers who had lost their supply. This is fair enough as obviously people in this situation should take priority. However, when I advised her that it may therefore be a good idea to relay this information on a recorded message at the start of the call so as to prevent a ridiculously long wait in a call queue, she smugly remarked that this is something she would mention to management. When I asked to speak to a manager low and behold there was no one available. DO NOT SIGN UP WITH THESE PEOPLE - even if they are a bit cheaper 26/12/11 - update - These idiots have now sent me 2 red demand letters for non payment of bills. What is even more frustrating here is that I am actually about £300 in credit with them due to an offer which I received when I took out my mortgage. They have my money but due to their *-%$"*& "system problem" they cannot amalgamate my accounts and use my credit for payment! The red demand letters where worded quite threateningly and I am concerned that this will affect my future credit rating. Will they eventually cut off the gas? All I want to do is pay what I owe and leave these people. But it seems I am trapped and helpless.....can anybody advise me what to do next?........is it worth taking legal action?.......I feel like I deserve compensation for what they have and still are putting us through. Has anybody been in a similar situation in the past?............PLEASE ADVISE
I realise that utility companies do not make the most interesting of subjects to review but I felt the need to do one on EDF energy as I have recently had a couple of good customer service experiences with them. It may seem like simple things that they have done but it is nice to know that one of the big 6 energy companies appears to want to offer their customers a good service. ***************** Who are EDF Energy? ***************** EDF Energy were created in 2002 when the French energy company bought over Seeboard, London Energy and SWEB energy. EDF Energy are one of the so called big 6 energy companies which also includes British Gas, EON, Npower, Scottish and Southern and Scottish Power. I am always shopping around to try and save on utilities and insurances and have been with four of these companies at some point over the last few years so have experienced a few of the companies customer services or sometimes perhaps a lack of it. ************** Why EDF Energy? ************** As mentioned above I am always on the lookout for a cheaper deal and decided to look at my options for Gas and Electric especially as my previous supplier Scottish and Southern had promised me a cheap deal only to hike my direct debits twice in quick succession as they, in my opinion, had quoted me direct debits thet were far too low to try and entice me in. I decided this time to look myself online at my options and compare prices of all the various companies. EDF Energy were coming out with the biggest savings for me and were also offering a discount of £100 over the first year for new dual fuel customers. My Direct Debit payments would be in total £30 less than I was paying before. I went for this deal and also clicked through to them from topcashback.co.uk making myself £80 in the process so I was very happy getting a cheaper deal, saving £30 a month and getting £80 for moving. The big test for me when you move your gas and electric comes after you have been with them a few months to see if the savings which have been promised materialise. At the time of writing I have now been with EDF Energy for over six months and have now received my second quarterly bills. I was pleasantly surprised to be £49 in credit for my gas and £29 in credit for electricity, especially as I was paying £30 a month less and these credits had been built up over the most expensive months between November and May. I have found EDF Energy to be the cheapest option for me and have saved a lot of money so far since I moved to them although I appreciate that all the energy companies seem to offer different levels of value depending on your location. *********************** Customer Service Experience *********************** I am a big fan of good customer service and have found some of the energy companies to have very low levels of customer service in the past. Since moving to EDF Energy I have contacted them a couple of times and they have pleasantly surprised me on each occasion. The first time I called through to EDF Energy was shortly after I received my first quarterly bills. The bills came through about a day or so after someone had came to read my meters, but the bills had the dreaded estimated readings on them. I called EDF expecting the usual process of pressing different numbers to navigate through their system and then holding for ten minutes to speak to someone. I was pleasantly surprised when I rang the free phone number, which was instantly answered, only to be greeted by a cheerful voice at the end of the phone asking how they could help. When I explained about the estimated bills the operator told me that it was no problem and not only would she get actual bills sent out straight away but she would also change my billing date immediately so that in future they would fit in with the dates my meters were read. All dealt with in a matter of minutes I went off the phone feeling happy with the service received and confident with the solutions offered by the operator. My second call to EDF Energy came after my second gas bill arrived. As mentioned this bill showed me to be over £49 in credit for my gas but there was also a note saying that my direct debit payment would be reducing from £59 a month to £24 a month which concerned me greatly as this was clearly too great a drop. I phoned thinking that things couldn't go as smoothly again only to be again pleasantly surprised. The phone was answered after two rings by another operator who was equally as cheerful and helpful as the first. Are you calling about your payment change Sir? Yes, it looks a bit low, I replied. (Nothing like stating the obvious!) There has clearly been a mistake, how about I change it now to £50 a month?. Again problem solved in no time at all and I again went off the phone thinking what good customer service I had just received. As I mentioned these were just little things, but getting through to someone quickly and speaking to someone cheerful and helpful at the other end of the phone was a really good change. I went off the phone both times happy and with confidence that the EDF Energy employee wanted to help me and would do exactly as they had said they would. ****** Verdict ****** I have been very happy with EDF Energy during my six months or so with them. They have saved me a decent amount of money so far when compared to my previous energy supplier which is always a nice start. There have been a couple of small things which I have needed them to sort for me which they have done in a very nice, helpful and extremely efficient way which means that I should never receive estimated bills or scary bills saying that I owe a lot of money.
EDF has been menacing me for more than one year now using the contract signed 6 years ago. My business collapsed with the finacial crisis. I paid every electricity been used. They tried to scare me to pay a heavy fine to them to end the contract. They said that if my contract with the landlord not end then my contract with EDF not end as well. I will be responsible for the electricity usage until my contract with the landlord ends. Since the shop closed, somebody else traded in the shop. But EDF is charging me for the electricity used by the other people. They are sending scary letters all the time. The service people of EDF ot helping at all. All they did is to scare me to pay a heavy fine. I am really stressed for more than one years now. Writing this review to warn you to keep away from EDF. I am trying to ask help from Citizans Advice Bureau now.
I spent an hour trying to register so that I can review our account on line. I was totally frustrated by refusal to accept a 16 letter password with one upper case letter (how silly isthat!) or to accept the name of the small busingess which they have used for hard mail correspondence. No phone no on the letter inviting me to go on line. It seems to take years to escape the legacy of a nationalized industry. I see I have to write 70 more words. Otherwise EDF have been OK pricewise and offering deals. What else can I say? If you face calling them I think you are answered from the United Kingdom. Might be better to outsourse this. They are usually more helpful in Mumbai, Poon or Bangalore. I resent that I' ll have to cheqck the bank account to see the charge this quarter.that's enough fr now
I have been an EDF customer for the last 2 years and in general their prices have held below the average, so in terms of value, whenever I have reviewed comparisons web sites, there is very little to beat them. However they are just starting to lose the edge for me on what appear to be trivial things but.... I joined them with dual fuel and self meter readings. With this you got Nectar points for supplying the readings yourself. This has now been stopped, apparently I like thousands of other customers have told them to invest in more important things!! - Somehow I just don't seem to remember this conversation! Maybe I can accept that the cost this was giving EDF has been used to offset some of the price rises being passed on to the customer, but I would like to really see where that money has gone (maybe larger bonuses for directors)? Other things that annoy me are the quarterly bills I get. Why do I have to have two separate letters with identical contents (bar one has the gas prices and the other the electricity info). Why not email it to me? I submit the readings, so they know I have a PC. This quarter, in both letters, there is a booklet explaining to me how EDF is going to give me back some benefits. When I read it, there is nothing new there, but if I want I can fill in a form and post is back to them asking them to advise me on how I can make further savings - Of course I do, what person would not, but why do we have to fill in a form? If their green credentials are so good, why do they not do it automatically? Maybe I am becoming a grumpy old man but..... John
Warm enough guys! Thought not. So much for global warming! How is it when its warm they bang on about man-made global warming and when its very cold they say it's a freak winter and so not relevant, November almost the coldest on record. I suppose I'm doing just that as a global warming sceptic with this review this week but the fact that 50% of any gas bill price rise is European green taxes; supposedly to help slow global warming is all you need to know on just how any levels we are being ripped off on with the global warming hype. It's my understanding that the warmer it gets the less gas we are supposed to use. Even though Western Europe is being flooded with new gas pipelines and sources we have seen the price rise 40% from 40% more supply. The problem is the European parliament love those juicy green taxes as do the British government like their tax take from the utilities and so they both have no intention of doing much about the ever increasing price hikes by the big six energy companies here. The higher the price the more they make and the less confidence we have in all three as a consumer. To put it bluntly the market mechanism to decide gas prices is deliberately broken and the feeble regulator is about to be disbanded by Cameron. Get used to profiteering guys. British Gas are the biggest crooks, charging any customers that have always been with them on the standard tariff 17% higher than any of the other big six, the greedy sods cashing in on vulnerable people who don't know how to switch or intimidated by British Gas when they do switch with demands from old bills, and indeed the new suppliers they move to with greedy monthly bills for your 'estimated usage'. It's those huddled masses that are scared to leave British Gas that keep that 17% in place. But just by switching away from the standard British Gas tariff and having your bill paid online with the same company you can save around £200 per year. But no one is telling enough people that. Why would they. The truth is Thatcher sold off most of our gas storage capacity and so when North Sea oil gas runs down we had to buy in the bulk of our gas from Norway and the like, but nowhere to warehouse the gas and so we cant it in bulk when its really cheap, instead having to buy it all year around and so the price easily manipulated by many factors that commodities like this will be affected by, including wars and politics. The reason why British soldiers are dieing in Afghanistan is to allow a massive web of gas pipes from the old Russian Republics to weave through the country to bypass Russia, especially through Helmund Province, why that area is so much of a blood bath for the allies, the Taliban quite fancying a slice of that oil and gas profit coming through their patch, the only real use for Afghanistan to the west. Not only do we need the heating on all day because we are bloody freezing but because the pipes will freeze up if we don't have it on. My cousin is a plumber so we are lucky if we have a problem but what we didn't realise is we have to keep the house reasonably warm when we are not in it or the pipes could freeze. -The 5 key Rules- #1- Keep the central heating (if you have it) at 12C-15C, if it is forecast to freeze. #2- Attic pipes are most likely to freeze so keep them insulated. Double lag your hot water tank. Keep your attic hatch open so the warm air can rise and stop the water tank freezing. #3- Keep kitchen and bathroom cabinet doors open so that house pipes under the sink etc can stay tepid. If the pipe does freeze then use warm towels and gentle heat to clear them as if its to hot then they could crack at the joints. #4- If you are rural then turn off the supply to outside stopcock and taps. #5- If you are away from your house or flat for a long time then it may be worth draining your cold water system. ---------------------------------------- Our water, of course can't be switched through another supplier and water meters do offer discounts to smaller families and singletons. We have saved 70 a year with our meter. But even with water the regulator is feeble enough to allow them to push up water prices in times of plenty of bloody water on what we call a typical English summer, just to give the shareholder a decent divvy. Gas can be switched, of course, always a hassle and can bound to cause family or housemate arguments as you attempt to split and then drive down those bills. The energy companies want to make it hard to switch as it messes them around to and so the big six work together and so not there for the customer. The switching websites tell us how smart we are to change supplier but don't mention they take a 10% commission or fee for every change between the energy suppliers, how they make their money. Seemplez! You then have to question if the switchers have allegiance to certain energy companies and so some gentle engineering in their compare price search engines nudging you the way of that particular company. I guarantee you that if you tap the same information into six separate switching sites no price will be the same, which they should be, the whole point of these sites and the democratic mechanics of the World Wide Web. If you are ready to switch then a little tip is contest your current providers increase. Energy companies have up to 65 working days after the price increase has been implemented on the bill to inform their customers. Once informed by letter or email of the price increase, you have 20 working days in which to reject the rise. Yep, you can legally reject the increase if you're not happy. We did exactly this. However, you must then make arrangements to switch energy providers within three weeks, the hassle, so only do it if you are sure. Normally the switching process takes around two months, as was the case when we moved to EDF. During that time you can continue to enjoy your current energy prices. In other words, you won't have to worry about paying out more money on the back of any price hikes. What's more, if your particular provider takes the full 65 working days to inform you of these price increases and you then reject them, you could enjoy the lower price for as much as 21 weeks! We switched from East Midland Electricity to Powergen to save around £100 a year on the electric bill but most of our regions leccy is generated in gas powered stations and so the price soared on the British Gas Bill. So we shopped around and decided to move to EON, which had a deal on at the time in the medium-energy user tariff. --------Top Tariff Saving-------- First: Utility (iSave Dual Fuel V6) £1, 008, saves £391 Scottish Power (Online Energy Saver 11) £1,047, saves £352 E-on Save Online 4 (Dual Fuel) £1,089, saves £310 --------------------------------------------------------------- The above were the best deals we could get and so we went with EDF as it's in our region. It did take all of those two months to get our first bill and British Gas kept charging us for those two months, regardless of the above rule, and so more phone calls their to get the refund. I'm sure EDF would do the same thing if we were switching the other way and the theory is you get so tired of chasing the money you give up. I don't give up. The EDF call-centre was British to make things easier and they were polite. I'm sure the nice people of EDF are used to these calls. We all understand massive corporations make their huge wealth by bullying small people, the staff and customer having something in common. Remember that next time. I'm not a call-centre ranter (even on BT's technical line!) and I actually rang up Virgin yesterday to thank them for their excellent first 6 months on their fibre optic broadband service. I can imagine working in a call-centre it's a terrible experience when you have a mortgage to pay. We pay monthly and so far the bills have been soft to keep us quiet but we do expect that to change once we are into the 18 month contract (that's all they offered). I tend to check the guy who reads the meter with my reading to make sure we don't get ripped off so the number of therms used matches the bill. It's our second biggest bill at £75 behind the mortgage (we fiddled an obscure rebate on the council tax) and so I will be keeping an eye on it. We pay online for the discount and with bills around £10 a week in the summer we have already made what feels like a huge saving. But as global warming is a load of bollocks and the freezing weather set for well into the New Year we fully expect a huge bill next quarter. As far as combining gas and electricity...well that means only one thing only. Booooooooom!
I have been with edf now for over 3 years, before that I used to change over regularly and I found with all of them, it always sounded better at first and then the next year it would all go up because they'd tried to make it sound better to start with. My belief is they all do this including edf to get you to go to them. So after I joined edf I had to call them about something, I can't remember what now, but their customer service was excellent. It's a free phone number so I didn't mind how long I waited which generally hasn't been long, on the odd busy time it's been longer but then I'm not paying for it. You can call Monday to Friday 8am to 8pm and Sat 8am to 2pm which is good because you can call in the evenings when you're home from work. It was someone I could understand and that could understand and I remember feeling pleased that the problem was sorted straight away. From that point I decided all companys are swings and roundabouts with price and actually customer service is so important when something goes wrong or you just need to ask advice about something that I'd rather stay with edf because their customers service is excellent. Since then we moved and an offer came up - edf were offering cavity wall insulation to their customers, my name is the account holder because I'm the one at home making all the calls, they don't allow joint membership - this worked in our favour! I phoned up and asked about the grant, was it based on our household income or my income because I was the named person, they assured me that it was my income (which was hardly anything) and so we proceeded and had free cavity wall and loft insulation last year! Since then I have also wanted to reduce our outgoings, so I rang customer services and they were extremely helpful and said that they couldn't tell me the best deal over the phone but to go on the website and have a look at the online deals and then call back with which tarrif I'd like to be on. It seems a bit odd but I can understand they can't tell you which is the cheapest option but they have it all on their website and you can just switch over to their cheapest option. Sometimes I find it takes a little bit of explaining if I have a question to ask, but it's always in the end sorted out and we understand each other. I've had times in the past with other companies where I just put the phone down in fraustration because I wasn't getting anywhere. Their bills are fairly easy to understand, sometimes if they change something I just ring customer service and they explain it over the phone. I also like the little bar chart they have on your statement which shows how the average electricity or gas you used this quarter last year, how much you used last quarter and how much you've used this quarter. So you can easily see if your usage is going up or down. It's based on your usage not your cost so it's very acurate. Edf are also linked with nectar points so all the time I'm collecting nectar points at the same time. They are also hot on any energy saving advice they can give which is helpful, you can ask them how you can save etc. They claim 'With the recent addition of British Energy, we're now proud to be Britain's largest electricity generator, and we're committed to lower carbon energy production.' On edf's website is also an energy adviser section to help you learn how to save money and to reduce electricity/gas usage. Last year they also sent 4 free energy saving lightbulbs. I decided that as prices go up and down whoever you're with it's best to find someone that you can deal with and seems to give a good service as well as average cost.
Well, I signed with EDF a couple of years back as I was gullible enough to listen to their promises of 'low prices for ever', 'duel fuel savings' etc. Now I feel like a dual fool! Electricity price crept up slowly - fair enough. Then a gas bill for just over £2500! What?!?!? Customer services told me it was because of estimated bills. Absolute nonsense. I have had regular meter readings. They said 'Don't worry, if you pay £240 a month until it's paid that will be fine.' I can't afford that so their solution was to take me to court to force me to have a pre pay meter installed so that every time I put money on the meter, it automatically takes half the money for the 'debt'. If I change supplier they will send me a final bill for the full amount so I am stuck with these incompitant fools. I am in a situation where I can't afford to pay the amount I would need to to keep the gas on, so I am having to do without gas altogether which is very hard when you have a gas cooker and gas central heating. It is now November and winter is well on the way. Don't know what I'm going to do on Christmas day. I am having to use a few small heaters to keep warm. I can't wait for my next electric bill! Needless to say I don't recommend EDF and I am furious with them. I wish I could think of a way out of this but I just can't.
Tried to migrate to them a couple of months ago.. totally incompetent from start to finish. First they phoned me telling me there were two meters (one is unused) and I told them which one I used. It turns out they did exactly the wrong thing and unless I migrate both meters my current supplier won't allow the migration to go ahead.. EDF should have known this as it's not exactly unusual to have multiple meters. 2 weeks later I got a letter congratulating me on moving to EDF and asking for my gas meter reading - I politely phoned them and pointed out that the gas meter was outside and only they had the key. A day later EON told me they'd blocked the migration.. something EDF seemed completely unaware of when I phoned them. It turned out EDF had actually lost the details of the second meter - which they had themselves phoned me about 2 weeks previously - so I had to give them all the information again. Apparently it takes them *another* two weeks to process this information. 2 weeks later guess what. They did *exactly* the same thing - told me the migration had gone through with exactly the same letter I'd received previously, and had *still* not requested both meters so had been immediately rejected - something they *still* had no record of. I called and went through the same. They said *another* two weeks.. having lost all confidence that this company could even remember what day of the week it was let alone manage an electricity supply I told them where to shove it.
I have been an edf customer for five and a half months now and felt that I needed to give credit where credit is due. I cannot really review their product as we pay for gas and electricity and that's what we get - as you would expect; but I can pass comment on their customer service. I've phoned them on three different occasions and every time spoken to somebody British. I, along with many others find this very important because foreign call centres can often be difficult to communicate with. Not only have the customer service representatives been British but they have been very helpful. They are always very polite, communicate clearly and action what you want them to. The other good thing is that, although they tell you of their new products and services, they do not try the hard sell. The edf website is very user friendly and you can create your account where you can view previous bill information and give your readings online. Giving readings online not only saves the hassle of a phone call but is also part of their "read, reduce reward scheme". This scheme rewards you with nectar points: you get 1000 points a year just for giving quarterly readings that's 2000 points a year if you get gas and electricity from them. You can then earn a further 1000 points if you reduce your consumption year on year. There's no pointing in showing prices as you can get this information from them put it is worth saying dual fuel customers can get a discount of £50.40 if you pay by direct debit.