Uno have merged two service routes, 658 & 659. No doubt to save money. One would assume this will improve and regulate the service to customers. It hasn't daily the first service of the day at 0706hrs never turns up, leaving customers who have paid in advance for a weekly ticket for a service, the 658 bus never turns up.
I would like to say that the evening service from St Albans town centre is more reliable ! Again you never see the 658.
I think it's time that Uno address the 658 route and actually provide a driver and a bus for this route !
Lack of room on the 19 and 21 is a problem, students are crammed in like sardines... Sometimes students can't even enter the bus because of the lack of room and seats, thus missing their lectures if they have to travel to the other campus.
you people dont answer to any complaints or queries, you just persist in turning up ridiculously late and ruining peoples livs, thanks uno for holding me back in my education dramatically
I tweet everyday this bus is late, only exception it was in time was a women driving, back in December the bus didn't even show up and I couldn't get into work.
I've emailed Michael Finn who said he would investigate and to date have not heard nothing.
The past two days one particular grumpy driver nearly
Took out a horse and it's rider after speeding in a 30 zone, slamming his brakes on and causing chaos on the bus. Yesterday he pulled out onto a roundabout after stopping in front of a car and again having to brake so hard passengers were forced forward of their seats.
This service which we pay for is a joke, half the drivers are moody, no smiles or a polite "hello" apart from one who made the whole bus laugh with his sense of humour I felt like writing into the company to give him a "big up"
I am at my wits end with frustration and don't understand why mine and other peoples complaints arnt dealt with in a customer friendly focused fashion!
I am an occasional user of Uno buses. Often they run a good service but when things start going wrong they seem unable to cope. Before Christmas we were at the bus stop about ten minutes before the bus was due. It never arrived! We were unable to find anything out as their phones are (allegedly) staffed from 09:00 - 17:00 M-F only. We did ask some other Uno drivers but they seem to be out on their own with no idea what is happening elsewhere and no body they can contact (although I hope they have a number in case of breakdown). The next two hourly buses did not come either and eventually we made our way home by another route. To date (despite chasing up, Uno have not responded to my complaint!
My daughter gets the school bus that is opereated by Uno buses and since the beginning of the school year at least once a week she would call me from the bus stop and say that the bus just drove past her and the bus driver ignoring her standing there waving her arm up and down. I sit for 30 mins trying to call them with nobody answering the phones. This is the most useless company ever, the drivers are rude, they are always late and no one in their office cares to even answer the phones or email back to numerous complaints. I will have to take her out and place her in a local school as this is affecting her attendance and school work.
What a horrible unorganised service uno bus 655 has. Every morning comes late 10-15 mins once or twice of week there is no bus and we need to take 8.20 ones. I am late to work! I pay for that service but I don't get it back any things.At 5:15bus didn't turn up on 28-29 October. Next one is at 5:40 but we took it 5:57.I'm wondering what will be happen tomorrow? Is there no any UNO bus responsible person or managment to manage the running of bus? Is that a difficult job for them? If its they should quite! Or make your business to make sure your busses are running regularly! There's older people are waiting, students, people who work.Please recpect US!
I make the following points:
- A day ticket is different from a return, therefore, they will be priced differently. A day ticket is unlimited travel within appropriate zones. A return ticket is a journey to and from a destination with no breaks on either leg of the journey. There is no such ticket as a "student return", only student singles and student day tickets.
- The company does not provide a float, therefore any change given to a passenger is either from previous ticket sales or comes out of the driver's own pocket. The onus is on the passenger to have the correct fare. It is possible to have 20 passengers on board, none of whom has tendered money.
- Regarding the tearing up of a change voucher by the driver. This cannot be done as the issuing of the said voucher is within the electronic system of the ticket machine. Drivers are not supposed to issue money on a change ticket that they have previously issued.
- Buses cannot leave a few minutes early to allow for traffic as that would mean running early. This can result in a fine for the bus company and a disciplinary for the driver.
- Traffic is a legitimate excuse for a bus running late. Car drivers have the option of choosing an alternative route when traffic is heavy. Bus drivers have to stick to the route.
Late for work by two hours again today, this is the 7th time in the last month and a half- all solely due to the poor running of this service. Simply unbelievable. With a few exceptions the drivers are generally rude and dismissive, I have lost count of the amount of times ive phoned the advice line to inquire about the late running of a service. only to clearly have the phone picked up at the other end and put down with no answer. I have never written in to a review site before- but after 5 months of constant frustration with this AWFUL bus service i felt i just had to vent my frustration somewhere even if it makes no difference- which judging by the attitude of this cowboy company it clearly wont. arrrrrrrrr............
I finished work at 4:30pm today and had to wait two hours because three buses drove right past me while I had my hand held out!!!What should've been a thirty minute journey, turned into a three hour journey home.It took one and a half hours just to get to Hatfield station from London Colney!!It was the same when I went for an interview in St Albans, because the bus was an hour and a half late. There was no explanation from the driver, or an apology....The biggest insult is that I have no choice but to use this awful service!If you can, WALK!!
I'm currently a 2nd year student of the University of Hertfordshire traveling from Barnet The Spires Shopping Centre on the 614 bus. I recently started taking this route from my North London home. I previously used the Enfield route, 610 bus.
A friend recommended I use the 614 because it was less of a commute. I continued to pay the £4 charge for "Student Day Pass" like I did for the 610 bus route. That all changed one day when I forgot my student ID (which must be shown to the driver to get the student discount pass). So instead of asking for the 'student day pass' I asked for a 'return to the forum' (my Uni destination). I was amazed to find out that it only cost me £3.90. So much for a student discount UNO!
It seemed that I was better off not being a student when buying my ticket. The experiment started. So I then started asking for a 'return to the forum' ticket whilst showing my Student ID. Still charged £4! I did explain to the driver(s) on a few occasions that I didn't ask for a 'student day pass' but a 'return to the forum'. Some of them didn't seem to know about the £3.90 ticket. So now I just ask for a £3.90 'return to the forum' ticket (Adult ticket). Now at the end of the week I can treat myself to a sugar-ring donut!
Back to business now.....Surely this can't be right UNO? I thought you were mean't to be helping out students? What's really going on with your fares? And why aren't your drivers to trying to help students by offering them the cheaper option (£3.90 ticket) when students ask for a 'return to the forum' ticket? Is this some sort of ploy to make more money???
I find myself getting angry when I think of the experiences i have had, and other passengers have had. Some drivers "border" on being prejudice, others don't say a word, and most wouldn't think twice about driving past you.If I was China, I would not send students here's because of the treatment they would get travelling around on this service. Would the University start to care when they lose those multi-millions through international students not wanting to come here.
just had a really poor service from uno today. i ask for 2 singles from harpenden to luton. £4.40, not too bad. i give the driver a £10 and he tells me he has no change. i may have accepted this if i had given a £20. The problem is that this stop was more than half way through the route (636) and there were about 20 people on board, so he is basically telling me not one had cash, all had cards etc, which i find hard to believe. I get some ridiculous voucher for £5.60, which is very annoying, as i dont use the bus often. Ok, so i actually find a £1 on the seat next to me, so im thinking 'brilliant, i now have over £4.40 in change, and its exact. When i go to get off the bus i ask to exchange the change and the ticket voucher back, and he tells me he cant do refunds. how hard is it to rip up a piece of paper?! obviously too much effort. This leads to the underlying problem of why don't the drivers have a reserve few pounds in change. this is a joke and i will certainly be using arriva 321 bus from now on, even though they are more expensive.
i often find the bus drivers very rude. this morning i put my hand out to get on the bus and because i was about a foot out of the bus stop, the female driver thought she needed to be extremely rude to me " You do realise you are supposed to be at the bus stop BEFORE the bus gets there" i told her that there was no need to be that rude to me, she then went on to say that she was already running late, most bus drivers wouldn't have stopped for me and she didn't have to stop for me. when she said that i said i wish she hadn't and she opened the door and told me to get off. i told her no. and stood my ground until she took my fare, all the while she was giving me horrible looks. unbelievable.
Yet again Uno buses (655) have decided to just drive past Vespa Avenue St Albans, leaving the Marlborough School children to wait an hour for the next bus, trying to telephone Uno buses results in no one answering the phone & never a reply to emails. Is there anyone to complain to?does Uno buses answer to anyone?