Welcome! Log in or Register
£1.65 Best Offer by: ebay See more offers
20 Reviews
  • Unreliable
  • inability to cope with "as they occur" problems
  • Sort by:

    * Prices may differ from that shown

  • Write a review >
    How do you rate the product overall? Rate it out of five by clicking on one of the hearts.
    What are the advantages and disadvantages? Use up to 10 bullet points.
    Write your reviews in your own words. 250 to 500 words
    Number of words:
    Write a concise and readable conclusion. The conclusion is also the title of the review.
    Number of words:
    Write your email adress here Write your email adress

    Your dooyooMiles Miles

    20 Reviews
    Sort by:
    • More +
      30.10.2013 17:18

      Advantages

      Disadvantages

      Granted it is up to them what they do with their own land, but they have cut down trees and are destroying our lovely leafy station front for a lift [disabled access, acceptable] and a car park?? [dont need one!]. I have emailed them and they dont give a monkeys. [mind you their website showed no activity since about 2011!!! No one to man it probably, too busy turning pretty areas into ugly concrete wastelands!When I enquired at the ticket office why they were chopping down trees they were like 'oh are they doing it now?? [we could barely hear each other for the deafening sound of electric chainsaws 2 feet away!]

      Comments

      Login or register to add comments
    • More +
      16.05.2013 12:15

      Advantages

      Disadvantages

      Very expensive. Trains are usually way too hot and crowded. Company employs a private security firm to catch out unsuspecting people whose outstretched foot may have inadvertently rested against some part of the seat-supporting structure opposite. For this offences (clean, dry shoe resting against metal area that no seated customer or their clothes would ever come into contact with - and leaving no mark) they will treat you like a criminal for about 15 minutes, with stupid questions such as "what colour would you say your eyes were?" and then they will send a letter a few weeks later demanding £50 from you and threatening court action. You have to pay.

      Comments

      Login or register to add comments
    • More +
      16.11.2012 22:15

      Advantages

      Disadvantages

      Absolutely diabolically lame service.

      Sadly, I have the misfortune of having to use merseyrail everyday to commute to Liverpool University. I used to do this commute 3 years ago and back then merseyrail were renowned for delays and cancellations. It would seem absolutely nothing has changed. Here we are 3 years later and still delays occur ,mostly at rush hour when everyone just wants to get home! If I had a pound for the amount of 'technical difficulties' I have heard merseyrail spout as a lame excuse for their delays I could buy my own train and commute in a rfeliable manner! As it is I have to sadly endure this incredibly incompetent service and pay 10 pound return for the joys of wondering which train that day will be cancelledd or delayed next...place your bets now folks because it is a given at least one train will be cancelled that day! I imagine most people would use another service if they could. If what I have heard today is true( that merseyaril incur a fine for delays but no fine if they terminate the service) then this is nothing short of disgusting. It proves that staff have no consideration or thought for commuters and are just concerned about their wage packet at the end of the month. As soon as I finish Uni I wont be wasting any of my money on this lame service. You only need look at the recent court case regarding an officer signalling for the train to leave while a drunk woman was leaning on the train to see the calibre of merseyrail employees.

      Comments

      Login or register to add comments
    • More +
      10.04.2012 15:25

      Advantages

      Disadvantages

      owe me £100 not even one star should be rated

      visited liverpool on sunday 8/4/12 for a few drinks with 2 other couples, decided to get one of the last trains home, arrived at the trainstation half an hour or so early purchased our tickets and waited for our 2 other friends to arrive at the turnstyles, A police officer arrived and was speaking to staff at the turnstyle and next min i was approached by the police woman (badge no 1235 took this as she refused to give me her name!) and Chris, (no older than 18 been in the job 2days and wanted to throw some power out you know the one) and advised i was going to bit unable to travel 'as i was unstable on my feet' i admit i had been drinking i was prob the most soberest of us all, i am 25 and had been wearing somewhat high shoes since 2pm and my feet were starting to ache, but really refusing me on a train? what was i going to do ???after speaking to us Chris was very nervoous and was shaking as i assumed he realised what a big mistake he had made, instead of coming and talking to me to see how drunk i was he just through his power around! we proceeded to the shop to get our refund and i advised we will get our refund and go as they wernt going to change their mind 2mins later as the operative behind the counter was sooo annoyd we were refused the police officer and chris reappered, chris and the police officer trying to aggrovate us, they were doing this on purpose so they could arrest us and slap us with a fine, the woman copper started getting aggresive but we didnt rise to it, as we were fully aware what she was doing obv not tooo druk????? we left the station and had to get a taxi home which cost us £100 never been so embarrassed in all my life!!!! and will never travel with this crap rail company!!!! i have seen on many occassions (EVERY MATCH DAY) pissed up people giving staff and other members of puplic abuse on a daily basis on these trains and i get targeted because i cant walk in my shoes yes??? JOKE!

      Comments

      Login or register to add comments
    • More +
      19.11.2011 17:08

      Advantages

      Disadvantages

      I was on a train from Liverpool to Chester on Friday 18 November 2011. The train was running late and, at about 20.55, the train was terminated at Hamilton Square. One of the passengers asked the train staff why the service had been terminated. He then conveyed what he had been told to some of us who were affected. Apparently, he was told by the train staff that Merseyrail would incur a fine if the train was late but no fine if the services was terminated. So it was terminated - however much that inconvenienced the passengers. When the train staff were asked whether it was fair to dump passengers part way through their journeys, they shrugged their shoulders and closed the doors.Merseyrail's boast of a very high percentage of trains running on time now seems rather hollow in view of its manipulation of the figures.

      Comments

      Login or register to add comments
    • More +
      26.09.2011 22:27

      Advantages

      Disadvantages

      Very poor service at an unreasonable price.

      Comments

      Login or register to add comments
    • More +
      11.02.2011 21:56

      Advantages

      Disadvantages

      I am in the unfortunate situation where I have to use this "service" every day for work, this has allowed me to see the true extent of the failings of this company. The ticket prices have gone through the roof this year, for a good part of last year (2010) the return cost from the machine at the bache station was priced higher than the actual price stated on the websites and from a manned desk at there other stations, cheers merseyfail. The countless Sunday mornings where the earliest train is either canceled or delayed till the later time (to save running when there are few passengers) is frustrating at best but has resulted it serious problems with work.The very common cancellation or delay throughout the week to the service has made this commute hell with little to no sympathy from there staff.BAD BAD BAD!

      Comments

      Login or register to add comments
    • More +
      05.08.2009 22:52
      Very helpful
      (Rating)
      12 Comments

      Advantages

      Disadvantages

      Generally a decent travel provider - but with very poor staff.

      I live in North Wales but work in Liverpool so until my suggestion of the "Primark Bridge" becomes a reality, I am resigned to a daily commute. I have suggested that Primark fund the bridge of dreams because in North Wales we are blessed with an abundance of Chavs, most of whom are called Britney. In any case, I drive to one of the stations and Park and Ride into Liverpool every morning. Now to be fair the trains themselves are usually on time. I would say 95% of the time, this year they have been on time and only one service cancelled which delayed me by only fourteen minutes. Merseyrail operates two lines, the Northern line which goes north from Liverpool to Southport, Ormskirk and Kirkby and the Wirral line of course goes through the Wirral to a choice of exotic locations like New Brighton, West Kirby, Chester or Ellesmere Port. The prices are quite reasonable, starting at a few pounds return from Birkenhead to around £13.00 return from one of the terminal stations to Liverpool One of the few problems lies with the staff in the ticket office. They are just so slow and seem even slower when the train is coming. I try to speed him with an intense stare that should scream urgency and for a second he hesitates and I start to think maybe my expression was so readable that he got it, or maybe I have finally mastered the power of telepathic suggestion that I tried so hard with as an angst ridden teenager. I curse silently because if it's the latter, it's almost twenty years too late to convince Britney Barlow in the sixth form to show me her cans. .....anyway.... he shakes his head from the stupor and begins to move like I have "unpaused" him, it appears he was unaffected by my mind control attempt but merely couldn't recall for a moment how to blink and breathe at the same time but he's back on track now. The trains are quite clean and there are signs up saying don't put your feet up on the seats, which is actually quite effective as it seems that the ASBO's are put off by the threat of a weighty and a ban from Greggs for a week. Sometimes, if they are expecting a lot of commuters at James Street Station in Liverpool, they will put three members of staff on the lift on both floors (Platform and Booking Office/Exit). These six people have joint responsibility to inform you to "press the up button" if you are down on the platform or "press the down button" if you are up in the booking office. There are only two buttons "Up" and "Down" but it's good that we have these six people to help us make our selection. (There is actually a "door open" button but this is shiny and unused as the very thought of holding a door open for another commuter is enough to bring the word "guffaw" back from it's retirement in 1987). As much as I love job creation, there are six people employed for the sole purpose of pointing out the freaking obvious. These people are probably the same ones that thought it was a good idea to get cash machines to have a message saying "Please Take Cash" as the twenty pound notes just sit there. Presumably before this message, people just around in slack-jawed confusion prodding the money with a finger and grunting. Merseyrail all in all provides a good, reliable service. When things go wrong out of their control, they are unfortunately unable to crisis manage a solution and the replacement bus services are seldom effective. The staff are unfriendly and unhelpful especially when things go wrong and you need to find the replacement bus service. When I tried.....five of them just kept telling me to press the "up" button and the sixth kept pleading me to "take my cash from the machine". JP

      Comments

      Login or register to add comments
        More Comments
      • More +
        14.07.2008 23:42
        Very helpful
        (Rating)

        Advantages

        Disadvantages

        Impressive transport system

        Merseyrail is the train transport network used in the Merseyside area of England, this covers the Wirral peninsula and Liverpool and its various districts. Over the past 5 years or so Merseyrail has undergone massive changes, all of which, as far as i can see, have resulted in an improved service. In days gone past train often turned up late, if at all, and when you got on the train information systems were unreliable and very sparse. Nowadays trains almost always arrive and depart the various stations on time, and onboard the trains, information systems tell you the destination of the train you have boarded, the name of the next station to be called at on the journey, as well as telling you when you are approaching the next station and whether or not you need to get off and change for another service should you require to do so. As well as improvements on the trains, the stations themselves have undergone huge improvements in car parking spaces, toilet facilities, information systems and general cleanliness, well done Merseyrail!

        Comments

        Login or register to add comments
      • More +
        13.05.2007 14:15
        Very helpful
        (Rating)

        Advantages

        Disadvantages

        A good system, that needs some minor tweaking.

        A lot of the Merseyrail reviews featured on this site are 7-8 years old now and I think the service deserves a more up to date commentary. Merseyrail is today the most reliable/punctual rail service in the UK, with a customer satisfaction rating of over 91% There were early difficulties with the system following privatisation, but it is my understanding that the Passenger Transport Executive, Merseytravel, and its new Dutch partners (with whom it has a long-term agreement to run the rolling stock) has brought about massive improvements. In addition to the improved reliability, much of the rolling stock has been improved also. Although this, I believe, only applies to the Merseyrail Electric sections of the system (the Northern Line and Wirral Line, which include the underground under Liverpool city centre.) The electric rolling stock is, in my opinion, quite smart now having been repainted, and having interiors improved to include new seating, general decor, and digital information screens. The service is usually very reliable and frequent. The trains themselves seem to be quite fast and accelerate rapidly due to their being electric. Which is more than what can be said for the chundling diesel junk you get in other parts of the country. The network is quite extensive for a local railway, and includes just under 70 stations, 7 of which (I think) are underground stations in central Liverpool and Birkenhead (and the tunnel that goes under the Mersey.) It is possible to travel in good time from Liverpool city centre to Chester, West Kirby (nice West Wirral beaches), Birkenhead Park (a very large urban park), Formby (sand dunes and wildlife reserves), Southport (beaches, etc) and numerous other places. Although I don't think the diesel lines are as good as the electric ones, and use older rolling stock (there run on the Liverpool-Manchester line.) On the whole though, the Merseyrail network is better than what is available in most provincial areas outside of London, with the possible exception of Newcastle and Glasgow, which also have electric metro networks, with underground segments. My only quibble would be that the underground stations in central Liverpool could do with being upgraded. There have been some improvements which include shopping facilities, electric barrier and ticketing machines, and all are fully staffed. But I wish they would be upgraded as the decor is still as it was in the 1970s when the things were built. There is also a subway/underpass leading from Lime St station to Lime St underground which is totally safe but feels dangerous to visitors due to its scruffy and dated appearance. I'd like to see a total refurb of all the underground sections in Liverpool, including better lighting and new tiles, etc. Merseyrail is one of the most utilised public transport networks in the country and I think its about time that lovely quango, Network Rail, dished out some money to improve it. At this time, 13th May 2007, there are major works replacing all the track under Liverpool city centre, and part of the central circular section is closed off. But this should make for a long-term improvement in performance and safety.

        Comments

        Login or register to add comments
      • More +
        13.05.2007 13:11

        Advantages

        Disadvantages

        A good system, that needs some minor tweaking.

        A lot of the Merseyrail reviews featured on this site are 7-8 years old now and I think the service deserves a more up to date commentary. Merseyrail is today the most reliable/punctual rail service in the UK, with a customer satisfaction rating of over 91% There were early difficulties with the system following privatisation, but it is my understanding that the Passenger Transport Executive, Merseytravel, and its new Dutch partners (with whom it has a long-term agreement to run the rolling stock) has brought about massive improvements. In addition to the improved reliability, much of the rolling stock has been improved also. Although this, I believe, only applies to the Merseyrail Electric sections of the system (the Northern Line and Wirral Line, which include the underground under Liverpool city centre.) The electric rolling stock is, in my opinion, quite smart now having been repainted, and having interiors improved to include new seating, general decor, and digital information screens. The service is usually very reliable and frequent. The trains themselves seem to be quite fast and accelerate rapidly due to their being electric. Which is more than what can be said for the chundling diesel junk you get in other parts of the country. The network is quite extensive for a local railway, and includes just under 70 stations, 7 of which (I think) are underground stations in central Liverpool and Birkenhead (and the tunnel that goes under the Mersey.) It is possible to travel in good time from Liverpool city centre to Chester, West Kirby (nice West Wirral beaches), Birkenhead Park (a very large urban park), Formby (sand dunes and wildlife reserves), Southport (beaches, etc) and numerous other places. Although I don't think the diesel lines are as good as the electric ones, and use older rolling stock (there run on the Liverpool-Manchester line.) On the whole though, the Merseyrail network is better than what is available in most provincial areas outside of London, with the possible exception of Newcastle and Glasgow, which also have electric metro networks, with underground segments. My only quibble would be that the underground stations in central Liverpool could do with being upgraded. There have been some improvements which include shopping facilities, electric barrier and ticketing machines, and all are fully staffed. But I wish they would be upgraded as the decor is still as it was in the 1970s when the things were built. There is also a subway/underpass leading from Lime St station to Lime St underground which is totally safe but feels dangerous to visitors due to its scruffy and dated appearance. I'd like to see a total refurb of all the underground sections in Liverpool, including better lighting and new tiles, etc. Merseyrail is one of the most utilised public transport networks in the country and I think its about time that lovely quango, Network Rail, dished out some money to improve it. At this time, 13th May 2007, there are major works replacing all the track under Liverpool city centre, and part of the central circular section is closed off. But this should make for a long-term improvement in performance and safety.

        Comments

        Login or register to add comments
      • More +
        20.10.2003 19:22
        3 Comments

        Advantages

        Disadvantages

        As a regular user of Merseyrail I?ve got to hold my hand up and say that over the past three months since the new Dutch owners took over the trains and service have improved vastly. The trains appear a lot cleaner, indeed I ridden on what look like brand new ones. Have also noticed that litter pickers get on and off the trains at regular intervals. Although it?s got to be said that their job isn?t helped by a small minority of passengers who treat the trains like mobile bins. A definite improvement, well done to Merseyrail and their long suffering staff.

        Comments

        Login or register to add comments
        • More +
          05.05.2002 06:23
          Very helpful
          (Rating)
          1 Comment

          Advantages

          Disadvantages

          • "inability to cope with "as they occur" problems"

          I use Merseyrail nearly every day when I’m travelling to work just doing a short commuter trip from Birkenhead Hamilton Square over to Liverpool Lime Street to catch my express trains to Manchester. For the most part the trains run ok. There is timetabled to be a train every 5 minutes from Hamilton Square through to Liverpool and the same frequency when returning so problems are rare. However I do have major gripes with some aspects of the way they operate their stations/services. Firstly I often have to travel on the first train across to Liverpool which is timetabled to be 5.46 am. This train seems to rarely exist and it is a miracle if the ticket office is open for me to buy a ticket even if it does advertise it will open at 5.30. I have also been stuck outside the station at this time in the morning with about 15 other passengers as a member of staff forgot to bring the keys to open the station up with. When one customer asked about them maybe providing a taxi for us so we could get our connection at Liverpool we were told, “How am I meant to call you a taxi? I’m not putting my f**king money in a phone box to call you a cab” Charming. They also seem to have regular train failures one the Liverpool loop which will lead to replacement buses being provided, last time this happened I went and caught the ferry as there were close 10 people per seat on the bus. Also the train departure monitors don’t seem to have up-to-date information on them. They will frequently say train due in 1 minute and remain that way for 6 or 7 minutes time. Finally the rolling stock is dire. It is unclean, the seats are uncomfortable and the heating systems bizarre. The heating seems to be either stuck on full or none existent, when stuck on full I have seen passengers faint on the crowded commuter rush hour trains. Overall the trains run reasonably to time, it’s just a shame about the trains and the level of “customer service” (I use that term loosely) offered. P.S. It also interesting to note that Merseyrail have the highest level of assaults on staff than any other rail operator. I think they’re lack of customer focus is partially to blame for that high figure.

          Comments

          Login or register to add comments
          • More +
            01.12.2001 04:04
            Very helpful
            (Rating)
            2 Comments

            Advantages

            Disadvantages

            I have the misfortune to commute from Southport to Liverpool every day by Merseyrail. 'Why don't you move?', you may ask, 'if it's so bad'. Well, trust me, moving isn't an option, as it would only mean that my wife would have the same journey in reverse. And driving isn't an option. So there are my negative reasons for using Merseyrail, but what of the positive reasons? Well, at #75 per month for a 40-mile round trip, it's the cheapest way to get to work. And, at a 40-minutes scheduled journey, it should be the fastest way. If it ever ran to schedule, that is. Also, at least I'm not adding to the pollution on this planet. It's very easy to knock local transport. Seemingly, wherever you go, the locals will tell you that their local transport system is the worst in the world. So here, I would like to give you a few examples of bad service from 'Miseryrail', to illustrate my view that they really do provide a poor service. Firstly, the coaches. The current rolling stock is at least 30 years old. As far as comfort goes, they're not too bad, at least when they're not overcrowded. But these coaches are really beginning to show their age. It's rare to get a coach where the heating system works properly. Either it's boiling hot or freezing cold, and nothing in between. I often arrive at work drenched in sweat, even at this time of year. Not nice. And because of the age of the coaches, it's not uncommon for them to break down in mid-journey, meaning that all the passengers get thrown off at some god-forsaken place, only to try to cram into the next train, which by now will resemble one of those trains in India that you see on the TV. Merseyrail have an extremely poor record of timeliness. The morning trains seem to be reasonably reliable, but by the afternoon, it's not uncommon for me to have a whole week where every train runs late. And if you're really unlucky, Mers eyrail will decided that this late-running train's passengers have already been annoyed, so it won't matter if they annoy us just a little more. So there'll be an ominously long stop at one of the stations, followed by the announcement 'This train is going out of service. Would all passengers please leave the train. Another train will be along in 2 miutes'. It's always '2 minutes', but it's very rare that the next train actually does come along in 2 minutes. And when it does, you end up with 9 carriages worth of people crammed into 3. A great way of getting to know your neighbour better, but I'd rather not, thanks! This is particularly annoying to those like me who are going to the end of the line. If they'd only let us stay on, then we'd be there quicker than usual. But no, it's out in the wind and rain you go! The worst aspect of Merseyrail is their customer service department. I came into contact with them one Friday morning. The train stopped at Hightown, and after 10 mins we got the standard 'everybody off' message. After half an hour or so, they told us the reason for this - a train had broken down further up the line. But a bus replacement had been laid on, so no need to worry! An hour and a half later, this fabled bus replacement still hadn't showed up, so I began to think of escaping. Unfortunately, Hightown is a little off the beaten track, so you can't get a bus from there. And none of the public phone boxes had taxi numbers in them. So I started to walk towards the bypass, where I knew there would be buses. I walked the miles or so to the bypass, only to discover that, while the buses do indeed go down there, there aren't actually any stops until you get into Formby, a further mile away. So I carried on walking, and eventually got into the outskirts of Formby, where I was lucky enough to flag down a taxi who was filling up at a garage. My taxi fare came to a tenner, but it was worth it to escape from the station after 2 hours. In total, it took me 4 hours to get back home that day. So I decided to fill out the complaints form and ask for my taxi fare back. I just couldn't believe the arrogance of the letter I got back. They said 'if you'd waited long enough, a bus would have come'. So 2 hours isn't long enough, apparently! They said 'no-one from Merseyrail told you to get a taxi, so we're not paying for it'. I see, so I have to get their permission if I want to get home. And the final straw, they said 'Blah blah blah passengers charter blah blah blah - if fewer than 92% of our trains run on time, then you will be entitled to a 5% reduction on your monthly pass'. Well whoop-de-doo! That amounts to a whopping 3 quid! And since they fiddle the figures, they manage to make their targets quite often anyway. Gee, thanks for nothing, Merseyrail! Having said all this, when they're running on time, they do provide a reasonable service, but it only takes a bit of rain and they just can't cope with it. I'm sure there are worse services in this country than Merseyrail, but I've yet to have the pleasure of experiencing them! Addition - 5/12/01. Just the other day, I came across yet another example of caring, sharing Merseyrail. My normal, 6-carriage train was cancelled, and the 6-car train, which was sitting patiently at the station, was split into 2 3's for the next journey. So effectively we had 9 car's worth of people crammed into 3, with heating set to 'blast furnace' level. Unsurprisingly, a woman fainted. This made the local press, because of the disruption to services while we waited for an ambulance. And because it was a slow news day, I expect. Anyway, a quote in the report from a Merseyrail spokesman said 'We have had no reports of overcrowding'. Not 'Sorry about that' or anything, but 'No, there wasn' t a problem'. Rather than admit they might be providing a less-than-perfect service, they prefer to deny there's a problem. As punishment, I vote that the bosses of this useless company be forced to ride their own trains at rush hour for a week. That'll show 'em!

            Comments

            Login or register to add comments
            • More +
              14.10.2001 03:26
              Very helpful
              (Rating)
              1 Comment

              Advantages

              Disadvantages

              • Unreliable

              What can £4.95 get you? A McDonalds (yuck), a new wardrobe at New Look (yuck) and an adult and child return to Chester from Liverpool Central with Merseyrail run by our good friends Arriva (yuck). I have to say I was pleasantly suprised when the moody ticket man barked the fare for me and my niece to travel to Chester for a day out (look, I was desperate, OK?). I paid the fare and was thrown 4 little orange cards through the hole in the bullet proof box. As anybody who travels by train through Liverpool Central (run by Arriva/Merseytravel), it isn't the cleanest of places. However, the conditions I was expected to travel in today were appualing. The train pulled in, and there was a mass of magazines, bits of newspaper, spilt milk, half eaten pasties, plastic bags strewn accross the carrage. And so I moved to the next carrage, which wasn't much better but at least didn't have the smell of stale urine wafting through. the seats were splatted with oil, and my Dad, who got the train to work in the 1950-1970s tells me that the pattern of the seat covering was the same. Minus of course the patches of different coloured material hastily sewn on where someone had slashed the seats. We did have a great day at Chester (honest), just a shame it ended so badly... First North Western run a very frequent City Rail link shuttle bus free to all rail passengers to cut the long walk from the City Centre to the Station (which I have to say is excellent). Trains run every half hour to Liverpool Central. Chest Railway Station is an absolute disgrace. It is dark, gloomy, dirty, smelly, dangerous and old fashioned. And so you can imagine my feelings when the departure screen told me that the 16.50 had been delayed 10 minutes, meaning I'd have to spend half an hour on the wooden bench soaked in McDonald's milkshake, tea, oil and other substances which I dread to concider. 16.55 and the Bingo-caller style voice booms out that the Merseyrail service has been delayed, and the next train was due at 20 past five. The fair amount of passengers where angry. But this crowd multiplied at least 4 times over when the 17.20 finally pulled in, and I had to stand in the filthy train for all of the journey (50mins). The conducter was more interested in fining a teenager with obvious learning difficulties over 25p than answering up to the unacceptable state of affairs. No wonder the rail service is on it's knees, and I only hope something is done with Arriva Trains Merseyside (merseyrail Electrics) before something seriously goes wrong.

              Comments

              Login or register to add comments