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2 Reviews

Low cost airport transfer service for a number of UK airports

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      23.02.2013 16:44

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      For an Extra few Quid, Take The Train!

      My email to easybus (there is no way on contacting them by telephone)... "I travelled from Seville to London Gatwick today on the 25/01/12 with Easyjet. My bus connection to Earls Court was at 15.30. I arrived at approx. 15.05 and waited with other passengers (probably about 16- 20 people). The bus driver pulled up and let a couple of people on the bus, then checked everyone else's tickets. When I told him that I had a seat for this bus (15.30), he said that he was "letting people on, who had waited the longest". Bearing in mind that the Terms and Conditions on your ticket state that "A seat is reserved only for the time you have booked", I was not happy. The fact that other passengers have missed their original bus should have no bearing on this matter. He said that we should wait for the next bus (and he had no idea when it would arrive or how many seats there would be on the bus). This was not an option as one of the other passengers, a Spaniard, told me that he had already waited 2 hours in the 2 degrees freezing temperature. As the buses start their journey's at the North Terminal, I decided to check to see whether it may be easier to board there. Once again, there were 16-20 people waiting. As I had not been allowed on my original bus, I would now be at the back of the queue, behind passengers, who had "waited longer". At this point, I admitted defeat and decided to rely on Southern Rail and London Underground to get me home costing me £15.20 but more importantly, wasting my time. As I live near to West Brompton, I really liked the idea of this service (I have a house in Spain and regularly use the Faro/Seville routes). I can walk to the bus stop and avoid Victoria Station. Your drver looked under pressure, lacked customer service skills and should probably be a candidate for any upcomng anger management courses. Unlike your Airline Crew, your drivers have no name badges and this individual was unwilling to give me his name. To sum up, in my opinion, this kind of service could really damage your brand (I have had a look at some online reviews and they are not positive." Unsurprisingly, they said that they would contact me with 10 working days but never did. A complant has now been sent to .... http://www.londontravelwatch.org.uk/complaints/

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      20.10.2010 08:51
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      If saving money is important then this is a good option

      The Service ======== easyBus offers simple transfer options from Stansted, Luton and Gatwick to central London. They use a combination of large and small busses, depending on the route. You book a seat for a specific route and time and the prices are dependent on how popular that bus is. The further in advance that you can book, the cheaper it is. If you find that you are ready to travel ahead of your scheduled time then you can take an earlier bus, if seats are available. The same is the case if you arrive later. However, in my experience the bus is almost always full and so you may be waiting a while if you have missed your scheduled bus. They have a strict no drinking/no eating policy so don't turn up with a big bag of food expecting to enjoy it. Unlike easyJet the airline they won't be trying to sell you any food either :) Whilst basic, the bus is comfortable, the only problem I have encountered is when the driver feels that the entire bus needs to listen to a badly tuned in radio station at maximum volume. Drop off points in London are near tube stations so are handy to enable you to easily continue your journey. Cost ==== Prices start at £2 per person, closer to departure they can be almost £10 and often sell out. Luckily, if you change your plans you can cancel a booking and you are issued a credit to use for a future booking, so you don't just lose your money. Routes ===== Luton Airport - Brent Cross - Finchley Road - Baker Street - Marble Arch - Victoria Station Stansted Airport - Baker Street Gatwick Airport - Earls Court Services run approximately every 15-20 minutes and travel time is around an hour or less depending on the route and stop. My Opinion ======== I never use Luton Airport, would always take a train from Gatwick and so only ever find this service useful from Stansted to London. For that I find that the cost is the main selling point for me. It's not the most enjoyable way to travel but if you're flying to Luton or Stansted then the chances are that you're motivated by saving money and that is where this service really wins. For the cost involved, if you were to completely miss the bus and still need to take an alternative form of transport then you haven't lost much, just be sure to book in advance.

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