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  • Phone never answered
  • Never sends text messages
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    132 Reviews
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      27.03.2003 04:34
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      FOR THE LOVE OF YOUR OWN SANITY AVOID AVOID AVOID THIS BUNCH OF THIEFS. My brain has slipped into a semi-coma after months of arguing with this company. I plead with you to check your bills. I received mine and found that they were charging me for calls when I had 109 free minutes available on my talkplan. They never listen. They never return calls. They are at best TOTALLY STUPID FRANKLY IM NOT SURE THEY ARE ALIVE. When I complained about 20 times they still say that Vodaphone sometimes delay delivery of call data (something Vodaphone have flatly denied), and it just so happens that the calls I was getting charged for were the most expensive (I WONDER WHY????????). Anyway I refused to pay until they sent me a correct invoice they still aint done it, instead they have disconnected me and contacted a Credit Collections Agency to hound me for the outstanding balance for the entire year. This has now gone on for 4 months and today I received a call from Andrew in their office who said they had a great deal for me, if I agreed to it I could have 15% off the outstanding debt HURRAY HURRAY im so bloody happy NOT!!!!!. When I told them I didnt have the £384.00 they wanted he had the damn cheek to ask me if I had any friends who would pay it for me, by the way this is illegal and I will be informing both Oftel and Trading Standards. THEY AINT GETTING A PENNY. PLEASE DO NOT ATTEMPT TO USE THIS COMPANY, ON OFTEL'S LIST OF COMPANIES THEY HAVE HAD 3 TIMES AS MANY COMPLAINTS THAN ANY OTHER NETWORK PROVIDER IN THE COUNTRY. OFTEL ARE BLOODY USELESS ANYWAY YOUR BEST BET IS TO INFORM TRADING STANDARDS AND YOUR LOCAL CITIZENS ADVICE BUREAU, I WORK FOR THE CAB AND WE ARE GOING TO BUILD A FILE ON THIS COMPANY SO PLEASE CONTACT YOUR LOCAL BUREAU AND STAMP OUT THESE CASH H
      UNGRY, EVIL IDIOTS. AGAIN AGAIN AGAIN AGAIN AGAIN AGAIN DO NOT USE THIS COMPANY

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        04.03.2003 15:37
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        I wholeheartedly agree with the review on how appalling Cellular Operations are,i also have had nothing but trouble with them.I am now even more worried after reading the reviews that i wont be able to cancel the contract that i never wanted in the first place. I ordered a free ! sim card through an internet site,i was new to the internet and had never been on a computer before.Somehow i had entered into a contract with Cellular Operations that i cannot cancel mainly because they just ignore you and dont answer your e-mails or your letters.I have been paying for 9 months for a sim card that i have never activated and dont wont. The last payments were done over the internet as usual and the have sent me to a debt collection agency although they went through.As usual all my correspondence has been ignored and i am becoming increasingly worried.I will never have any dealings with them again and would advise noone else to.I work in customer service and if i spoke to customers the way they do i would be sacked!

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          21.02.2003 20:24
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          • "Rude and intimidating"

          These people are complete con artists and should be avoided at all costs. Their customer service is non existent. They do not respond to complaints. My mother (who has retired early through ill health) has very little money and her mobile phone was for emergencies only. Her bill, however, kept creeping up and up and although she was suspicious she was confused as to how she could prove that she wasn't making the calls and so continued to pay the ever increasing bills. Finally, she realised she would have to cancel and do without a mobile as it was unaffordable. On glancing back through her bills she noticed a regular payment being taken out of her account for 'Phone Replacement' insurance, a service which she had not requested. Cellular's con is to send an inconspicuous letter, along with the other bumfph, they tend to through in with your invoice, that my mother assumed was just another attempt to sell her something she didn't want and discarded it. In actuallity, this letter was informing my mum that they were giving her a free month of 'phone replacement' and if she did not cancel it within that time then they would automatically take the payments out of her account! This they, in fact, did! How is it possilbe that someone can just access your account and remove additional funds for a service that you did not request, accept or sign for? My Mum has tried to get somewhere with them on the telephone and failed. The representative she finally got hold of, after speaking to a ream of rude, abrupt and unhelpful people,would not even give his name! We have corresponded since, via letter, outlining in detail what our concerns are and requesting to speak with a named representative that would deal with the problem. We have received nothing but standard letters (one of which advised us of their award winning customer service!!!) and rude phone calls demanding payment that have left my Mum shaking.
          I cannot advise strongly enough that you stay away from this company. They will not last long. They are dishonest and corrupt.

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            12.11.2002 19:36

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            • "Phone never answered"

            Never Never Never trust O2 - Advantages: I can't think of any, I can't think of any, I can't think of any - Disadvantages: Overcharging, No Money Returned, Phone never answered

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            10.09.2002 01:54
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            Ok, I'm tied down, but not stitched up. Wearing handcuffs, but not in chains. So, what I ask you do you think I'm doing ? Well, I'm not in the bedroom (gasps of relief), I'm actually on the phone, or at least talking about my mobile phone contract ( the relief changes to boredom). So what is so special that I want to spend my time writing a review for Dooyoo ? Well, here goes - A Nokia 3310 (pretty standard phone) Cellnet Connection 50 minutes a month inclusive to landlines and other Cellnet mobiles BUT, the amazing thing is, that this package has cost me £139 !! Yes, £139 !! That £139 has bought me an unlocked phone, no line rental - EVER and the 50 free minutes a month FOR LIFE. To me, that is a bargain worth having. The individual components are nothing special - not a great deal of included time, Cellnet may not be your ideal choice of Mobile Network and a 3310 may not be your ideal phone, but put them together and charge only £139 for them, for life, and I believe you have an amazing bargain. If you want a different phone, then others are available, and if you already have a phone, the a Sim Only option is available for less. This deal is, I believe, officially finished, but a few stores have some supplies left - I got mine some 6 weeks ago from simpletalk.co.uk, next day delivery. In fact, I like it so much I bought another 3 !! (One for my wife, one for my parents and one for my inlaws). I reckon that this is a great alternative to Pay-as-you-go, which would be cheaper in terms of start-up costs, but to use 50 minutes a month would soon be far more expensive.

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              07.09.2002 01:03
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              • "News alerts now cost"

              I hate O2. I had a great BTCellnet phone. Then O2 took over. I wasn't told about this at all, until being told by mates. Suddenly I find my tariff hiked up. And being bombarded with text message adverts from O2. No I don't want to sign up to Big Brother alerts. And they changed the whole voicemail system - how annoying when having to pay 10p a minute and you have no idea what the new menu system is like. I like how the automated voice "Press 2 for..." is so irritatingly slow so they get your money. And is it me or did the reception become worse with O2... In the end I got so fed up with them that I chucked my good phone of 3 years in the bin to get a VirginMobile. But that's not all... I hate O2 x 2. I had a great Genie account online to send free text messages. Then O2 took over. I wasn't told about this at all, until once innocently going to genie.co.uk to see to my horror it being converted to an awful flash-heavy site now known as o2.co.uk. Previously I logged into genie, a nice simple site where I could customise the pages and very quickly send free text messages. Now that O2 took over I am instead presented with a slow loading site, where instead of being able to straightaway input my details, I have to click Login. Then type details [tab doesnt work] and enter. Then reload page and click Txt. Then a new page and click Send Txt. And half the time that never works. The 115 chars typing indicator usually freezes then if you go over it it messes about with the cursor and can't let you edit it. Oh and finally, with Genie I got the news headlines sent to my phone daily. This was very useful. Now with O2 theyre trying to charge me 13p a message or something. And instead of just turning it off, they emailed me [and it went into the JunkMail] of Hotmail, basically saying I have to bother to turn it off or they'll start charging me. "If it ain't broke, d
              on't fix it".

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                20.07.2002 08:36
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                In George Orwell's Animal Farm, the pigs who ran the farm changed the rules overnight when it suited them. O2/BT Cellnet/Genie does the same when they feel like it. I was attracted by the free txt offer on the Genie pay and go service. I was cut off for not topping up by the minimum £10 per month, and under the terms I couldn't really complain about that. I wasn't prepared to call a premium rate number to discuss the situation, as I'd learned the hard way about long delays and being asked loads of irrelevant questions on the high-cost 'helplines'. I threw the SIM away. I have another BT Cellnet Pay and Go SIM card, and I was delighted when I learned that BT Cellnet and Genie were be rebranded as O2. I reckoned I would be able to simply switch to the 300 txt/month. Not at all, according to O2. 'Genie' is still 'separate' to them and you have to buy another SIM for £9.99. The Genieone - later O2 onemail email service used to be excellent, with POP access, email forwarding and SMS alerts - all free. Now all these features are either chargeable or defunct - POP and forwarding don't work any more and SMS alerts are no longer free. Just when I'd printed a load of visiting cards! It still comes with a generous 10MB storage space. When you contact them, they always hide behind the Genie/BT Cellnet/o2 excuse - "Changeover teething troubles" and so on. They have also reduced the monthly PC-to-mobile SMS you can send to 100. Still quite generous, but the thin end of the wedge is there - they will sell you more SMS. Quite a drop from 600. As is usually the case (only Virgin the exception to my knowledge), O2 Pay Monthly customers get a much better deal in terms of monthly txt allowances and WAP etc than Pay as you go users.

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                  10.07.2002 18:51
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                  • "limited choice of handset"

                  My experience is of the Genie part of the BTCellnet company. The tarriff is fantastic, you are given a choice of a pre-pay account or a monthly bill. The main advantage of the Genie or O2 as it has recently been renamed is the massive amount of free SMS messages each month, for those on the pre-pay tarriff 300 are included and any subsequent messages are only 10p. On a pay monthly tarriff you can receive 600 a month if you only request a SIM card from them or 300 if you buy a deal including a new handset. Calls are at a very reasonable rate. The downside to the service is that although the network itself is reliable the website is not always such and should you encounter a problem with the service it is horrendously difficult to get it resolved. My personal experience is from the very start of my relationship with the company when the phone that i ordered was lost in transit. Genie (O2) were asked to deliver the phone during the day rather than their usual residential 5-9pm delivery as there was no way of me receiving it in my halls of residence at those times. The phone was sent out for delivery at the wrong time and hence i had to spend a lot of time and effort finding out what had happened to the parcel. It had been lost in transit, and when i tried to contact genie by email requesting they send another after about 5 or 6 emails i had received nothing but the automatic reply. In the end i had threaten legal action before they took notice, one email i threatened the action within the body of the email to which i received no reply, so without compromising what i had said in that email i sent another with the threat in the subject line; another phone was promised within a couple of hours, which also against my request was sent for an evening delivery. If you plan to use this service you must be prepared should any problem arise that you may well spend considerable time banging your head against a brick wall.

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                    22.06.2002 01:36
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                    My husband and I both have mobile phones. His is a pay and go on Cellnet and mine was a Cellnet contract phone but is now a Vodafone pay as you go. Having had a Cellnet pay and go phone for a year I found myself travelling alot on my teacher training course so my husband bought me a Cellnet phone on a contract as the calls were cheap on the same network and I could use the inclusive minutes to phone my family and friends. All was great until we moved house. We only moved a few miles away from our old house but began having a nightmare with the cell phones. The signal was patchy - some days it was fine other days no coverage at all. It got to the point that to use the phones we had to walk onto the main road 5 mins away. I began not to use my inclusive minutes so the phone was not cost effective. I e-mailed Cellnet and asked about the coverage. I got a load of automatic responses and a survey to fill in. I filled this in and waited. And waited. And waited. After a week or so I rang up and found out nobody had looked at my e-mail. I complained and was told the network would be tested and someone would call me back the next morning. Next week arrives and still no call. I phone again but nobody cares that I am being ignored. At last someone checks the coverage while I am on the phone. They agree it is poor although there is a transmitter in the area and shouldn't be. They said they would send an engineer to check the transmitter. Eventually after about 2 months of almost 0 service in the house I phoned up Cellnet and got stroppy. They agreed to terminate my contract without charging me penalties or making me wait give notice. They could give me no explanation as to why nobody phones back when they promise or why I got no coverage but were OK when they realised I was not going to give up until they cancelled the contract. Overall I would rate BTCellnet service as appalling. Their customer service
                    is a total disgrace - what with unanswered e-mails and non-returned calls. I bought a Vodafone SIM card and have great coverage with them and, on the one occasion I had to speak to them, they were polite, friendly and helpful.

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                      11.06.2002 20:33
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                      • incompetent

                      Try contacting Cellops Customer Services. Cellular Operatons are a so called 'Service Provider' - a sort of agent - and one of the networks they use is BT Cellnet. When you phone them you can never get through. They take messages and don't call you back, they give you incorrect email addresses, and when you find out the correct email (which is obviously a state secret) they don't reply) When you try to speak to a senior person you are told : 'Aw naw, can't do that. It's procedures." One thing for sure, is that they are very, very good at making it difficult for customers to contact them to complain, which is probably why they have a high level of customer satisfaction - according to them. I hope someone from Cellular Operations reads this. If you do, please contact me. I cannot believe how bad your 'service' has become. Here is complaint to Cellular Operations : I have sent you several emails since 06 June, and not even had the courtesy of an acknowledgement, let alone a proper response. First of all it is not possible to contact customer service from your website - the website returns an error. The same happens on trying to send from the 'website feedback' section. This is incompetency on the part of your website technicians as this should be monitored for errors. You do not publish an email address - why not? Do you wish to make it difficult for customers to contact you? If so, then you are succeeding admirably. I was therefore obliged to 'phone - from Australia - wasting both time and money. After listening to the menu choices I was put on hold and after several (expensive) minutes my call was answered by someone who gave me the incorrect email address for the helpdesk. Both your message service which I later accessed, and your consultants, tell callers that it is 'helpdesk@mymobiles.com', whereas it
                      in fact appears to be a 'co.uk' address, not a '.com', as the .com is rejected. 4 emails have so far been ignored. Two voice messages left on your automated service have been ignored. What is the purpose of providing these facilities if you ignore communications channelled through them? Today I was able to get through and the clerk who answered my call refused to put me through to a superior to allow me to complain, saying that she was ' working according to procedures'. Clearly, these procedures are not working in favour of the customer if complaints cannot be escalated for attention other than in writing - not practical in my case, as I explained to her, as I am in Australia at the moment. She still refused to allow me to speak to anyone else. The next person to whom I spoke promised to send me an email with the requested information. Two days later, I am still waiting for this promise to be fulfilled. No doubt you will treat this email in the same way as the others, you will ignore it, but be assured that I shall be taking this up in writing on my return to the UK, and demanding an explanation for such abysmal 'service'. I suspect that you are in breach of contract by not responding to customer concerns and queries within a reasonable length of time and I would appreciate a copy of your terms and conditions of service. It is ironic that until now I have found your service excellent, despite the bad publicity you have received. Perhaps up till now I have been lucky. I now understand why you have been referred to as 'the most hated company in the UK'. Yours faithfully

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                        03.06.2002 19:23
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                        OK b gentle with me this is my 1st dooyoo opinion! I have absolubtly found heaven wth the new O2 up front for life tarif! THe eal is simle. Instead of paying your montly line rental you pay a larger price for the phone upfront. As with contract phones you get a number of inclusive minutes and or texts per month and get billed for the rest. The weekend time tariff allows 100 WEEKEND minutes and 20 txts. To be hardly payng a thing for as long as tis phone will last is fantastic! A word of warning though, do make sure you choose your tarif wisely - there is a choice of four- if you don't pick the right onefo you then you ould find yourself paying more than you bargained for. The concept is irresistable though and I'm sure it will be a matter of time before the other service providers folow suitand operat a similar system. O2 has begun a new era of mobile billing!

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                          17.05.2002 21:08
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                          I bought myself a mobile phone in September 2000 and, due to my limited budget opted for the 'Cellnet Pay & Go' option with C12 handset. I can't remember the exact cost but it was around £80, which even today I think is good value. What made it better value was the free best friend number. This means you can make unlimited call to one UK landline telephone number and it won't cost you anything. The only condition of purchase was that you had credit your phone with £15 every 12 weeks. Of course what I forgot in my mobile buying frenzy is that Cellnet = BT, and having had numerous problems with BT at work & home (to numerous to mention here) I should have known to stay well clear. As I say I bought a Philips C12 handset. It's not the funkiest looking thing being back and not that slim-line but, it's has easy to follow menu's & is simple to use. It must be easy to use as my technophobe mother whom has the same model as me can even send a text message! At first I was quite happy, the top-up procedure worked (or so I thought), the signal was in most area's pretty strong, even in the back of beyond where I work & the call's sounded crystal clear. However..... The major problem with this network is it's abysmal customer service. For starters BT charge you for any calls made to their customer service department (about 15p per minute) when 99% of the time you are ringing to complain about their service!! My major problems have arisen from topping-up my mobile phone up. As I mentioned at the start of this review my budget is limited however I do make sure I top up £10 every month, which, means I top up £15 over the minimum rate. On 6 occasions (5 within the last year) I have suddenly gone to make a call on my phone only to hear the message "Your phone has been barred as you have not topped up sufficient funds within the set period". A message that made me feel like a 2n
                          d class citizen. This leaves you not being able to make any calls including most worryingly I think being able to dial 999. The only number you can phone is - BT Customer Services. When you eventually get through which can be as long as 20 minutes (£3 call time) you are greeted with BT's usual inefficient team, whom I find surly, rude and do not seem to know the meaning of the word 'Sorry'. On every occasion my phone has been barred it has been a 'computer error' Cellnet's end. End of story? Afraid not. Each time it has taken Cellnet 2 DAYS to lift the call barring from my phone. Even when I point out that it's their fault I get the response 'Nothing we can do about it'. Frustrating beyond belief. With BT's appalling service I'm amazed that they are still in business. They certainly don't deserve to be. MORAL OF THIS STORY ~ USE A DIFFERENT PROVIDER!!!!

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                            27.04.2002 21:20

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                            Pay and go wild tariff is absolutely amazing! This tariff offers so much. With Bt changing to O2 all the packages for paymonthly and pay and go have changed. They are much better in other words. Just look at the call charges for this package: Free calltime: £5 when you join Calls free: 50 mins any network and 50 sms Standard calls: 25p first 3 mins then 5p afters weekdays and 25p for the first three mins then 2p afters Calls to other o2 phones: same as standard calls Other mobiles: 40p Voicemail: 10p Wap:10p SMS: 10p All this for just £10 a month through direct debit. So if you think about it, its much cheaper to go on pay and go than starting a new contract. To start a new contract means u have to pay for the phone then you have to pay £15 a months cos that?s the cheapest tariff and u only get 30mins of calltime a month. But with pay and go wild u get 50mins and 50 sms meaning u can call any network any time for a price of £10 which is so much cheaper. So really the amount u save on the line rental can go towards buying a new phone every year instead of a upgrade. Bad thing is that u have to be over 18 to use this tariff as you will need to set up a credit card to be billed. But u can use your parents or other members of family who are 18 or over. You will be mad to start a new contract!

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                            24.04.2002 18:44
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                            BT Cellnet is changing its name to O2 and is launching a Pay and Go tariff called Wild. This tariff bridges the gap between contract and pay as you go. For £10 a month (paid by direct debit) you get 50 text messsages and 50 inclusive minutes that can be used anytime and to any network. Call charges are similar to the Pay and Go Talkalot tariff. That’s 25p per minute for the first three minutes anytime and then 5p per minute on weekdays and 2p per minute on weekends to landline and BT Cellnet mobiles. Other networks are charged at 40p per minute anytime. O2 state these inclusive minutes and text messages are worth up to £25 which is true – if those fifty minutes are used to call another mobile network. But it’s not so clear-cut! The first fifty minutes of calls you make and first fifty texts you send at the start of the month are paid for in advance and run on a calendar month basis, so to make the best of it you should use those inclusive fifty minutes by calling another network on the first day of each month. I know I shouldn’t really complain because this is how all networks apportion free or inclusive minutes but consider this: the first day of the month falls on a weekend and you want to call a landline or a BT Cellnet mobile. You could use your first fifty minutes like this. At the normal rates a fifty-minute call on a weekend to a BT mobile or landline would cost £1.69 if I’ve done my sums correctly. (First three minutes at 25p each the remaining 47 at 2p each.) Add on 50 texts which is £5 and you haven’t even got £7 worth of calls and text messages which you have paid £10 for in advance!! Bear in mind however that this is a worst case scenario. If O2 really wanted to make waves then those 50 minutes should be to other networks only so calls made to BT mobiles and landlines don’t use up inclusive minutes, but that’s asking too much I gu
                            ess. Or we should get £10 worth of calls, not 50 minutes. If you are interested you have to sign up for a minimum of three months and O2 reserve the right to run a credit check. You can increase the monthly direct debit amount up to £40 with the excess topping up your credit balance automatically every month. You also lose the option to have a free number of WAP minutes for a small amount as available on the other BT/O2 Pay and Go tariffs. As for me I think I’m going to stick with Pay and Go Talkalot. I have relatively cheap calls to other networks on my Orange contract so I only use my BT Cellnet line to call BT Cellnet phones. It is recommended if you know you can rigorously ensure you call another network to make sure you get your money’s worth at the start of the month.

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                              28.03.2002 00:23
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                              • disinterested

                              My wife and I have had mobile phones for several years now (vodaphone...Nokia). We decided to buy my mother-in-law a mobile phone for xmas. She is over 65 and goes out quite often at night (bingo etc) and we were worried in case she ever go stuck or broke down. After a bit of research I came across the BTCellnet "phone for life" offer. It looked to good to be true. It was. I bought it from the Link on a shopping trip to blue water (our local ships were sold out). It cost me £199 up front but for that I got no monthly charges for life and a choice of four plans. It was sold as a fuss free kit. Simply take home, charge it up and register it over a normal phone line. In the box was a long form and a guide card which said that you should fill in the form prior to making the call because they would be asking the same questions over the phone and it would save time if you had prepared all the answers. I studiously did this. On making the call, the first thing i was asked for was the reference no of the shop and the ref no of the assistant who had served me. I said I had no idea...and they basically said F**k off then. I asked to speak to the supervisor. I explaided where I had bought it and that it wasn't the shop round the corner. Still no dice. I was by now being treated as a shop lifter. Apparently I should have been given these details at the time of purchase although there was not a single hint or piece of advice in or on the box to this effect. It seems folk buy pay as you go phones ard were trying to register on this scheme. After much hunting I found the Visa bill which had the shops id number on it. It was registered. 2 hours later it still was not working. Another call...they had forgotten to activate it. An hour later it was working. A month later, the statement arrives. It has been put on completely the wrong plan!!! Another call to BTCellnet. They still do not believe that I have bought a free for life phone
                              (or have no intention of letting you actually have what it says on the box). I send a fax copy of my reciept. They phone back and promise to sort it out. Now things really to start to go wrong. I get a note saying that my completed form (which is an agreement to the various terms and conditions as well as a direct debit mandate) apparently has not arrived and will I fill in another direct debit mandate. As we were just starting the Christmas break at this point, I expected that it had just been delayed. Just after the new year, my mother in law gets a phonecall from BTCellnet asking her not to use the phone as the previous bill has not been paid (the bill with the wrong tarriff and a monthly subscription charge...which was suppose to have been refunded). Begining to smell a rat I read the small print. It says that my entitlement to the free for life package is removed if I switch tarrifs. So I wrote to BTCellnet asking them to confirm in writing that they have corrected their initial error, that the charges made have been refunded and that my entitlement to the free for life package has not been compromised in any way. I also asked if the agreement had turned up now. I get totally useless, preworded letters which go nowhere near answering my questions. They clearly do not wish to put anything significant in writing. They stop answering letters at all. They barr the phone without any warning. I wrote to the company secretary of BTCellnet (recorded delivery) some 3 weeks ago and have not got any response, not even an acknowledgement. Next step is Oftel. Anyone can make a mistake...but this is systematic incompetence. It rather looks like they don't want folk to actually get this package.

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