* Prices may differ from that shown
I recently bought a berghaus rucksack here reduced from £59.99 to £29.99 thinking I'd got a great bargain - only to discover that the RRP was actually £30 and I could have got it for £22.50 online.... so beware!!!!!!!
When I contacted millets they said that the rucksack had never been on sale for £59.99 and blamed human error 'inexperienced weekend staff pricing one bag wrongly' (even though the ad also appeared on their website and all the rucksacks of this type were marked in such a way and the manager of the store had confirmed that they had marked the bags as advised by head office).
Also as I had removed the tags, they were unwilling to discuss it any further and allow me to return it for a refund.
So beware....don't get caught out like I did - check the real price before buying - it may be the reduced price!
I went into Millets in Newport Isle of Wight last November to buy a pair of Hi Tech Magnum boots, I found a pair with a zip at the side and they felt very comfortable and they were relatively cheap they were for me!
The assistant advised me that there were some problems with the boot, customers had returned them because the zip failed, despite this I went ahead and bought them, making sure the box and receipt was safely stored!
I have previously had a very good experience of Magnum boots, I trod a long and weary beat in London and the Magnum boot made it very comfortable for my feet!
The London footways can be very hard on your feet if you are doing a 10 hour shift.
Some weeks ago I noticed that the top layer of the boot leather had peeled away I thought that I had scuffed it somewhere and thougt that all that polishing was to naught, and carried on wearing them, forget the image of nice shiny boots, think of the comfort.
Then I noticed the leather was peeling all over.
Yesterday I took my boots back to Millets, one assistant laughed out loud when he heard my complaint, it was the first time he had this type of boot returned because of a fault other than the zip.
He advised me that Hi Tech had discontinued these boots (because of quality issues I presume).
The boots were accepted as not up to standard (some 6 months of wear being accepted) and I was given the option of a refund as replacement was not available which was a shame as the boots were really comfortable.
I 'upgraded' and I have my new pair of Magnums.
What really got me was the enthusiasm for the job exhibited by the staff, they were knowlegable about the products they sold and seemed eager to help the customer, I saw this in the way one woman enquired into destinations dates of travel etc to ensure that the customer she was serving got the right kit for the destination.
I do not know how other Millet stores rate but the one here in Newport IoW is great.
Millets is a great shop for anything relating to travel, camping and the general outdoors. I love my holidays and travelling so I regularly shop in Millets and I've never been disappointed with the place.
They sell all the camping and travel equipment that you could possibly need from tents, sleeping bags, backpacks, hiking and walking shoes, clothing, camping equipment and holiday essentials. They also sell smaller ad-hoc items such as daysacks, mosquito nets and repellent, sun cream and after-sun, travel towels, toilet and wash bags, money belts, travel guides and much more.
The products they sell are all great quality and mostly come from very reputable outdoor brands such as Eurohike, Karrimor, Vango, Lifeventure and Peter Storm. Most of these brands are expensive to buy but the majority of camping and travelling equipment is expensive from wherever it's bought. Millets usually seem to be the cheapest option though and they have regular sales of sometimes up to 50%.
They actually have their own Value range of goods which are aimed at those who don't want to spend the sometimes extortionate prices that the better brand goods cost. Their value range includes items such as rucksacks, backpacks, sleeping bags and shoes. I've bought a few things from their Value range and I have to say that they're a lot better quality than most shop's own value goods. Most of their items look and feel exactly the same as the better brands and I wouldn't be any the wiser if I didn't already know what the brand was.
Millets seem to sell almost exactly the same things that Blacks sell at the same prices and their website are even very similar so I'm not sure if they're related in some way - anyone know this??
The customer service in here is excellent. With the sort of products they sell, the staff need to be helpful and knowledgeable in what they're selling and I've found that they always are. I'm always asking questions about things I need when I go in here and I'm always given very helpful advice. I once bought a sleeping bag from here and the zip was broken. I thought they would try to blame me for breaking the zip but they gave a me a new one without any trouble whatsoever.
This is a great shop for all your camping and travelling needs so I'd strongly recommend anyone needing these sorts of goods to take a look in Millets.
Being a camping freak (you can see my review on camping if you care to) I consequently love these outdoor adventure type shops. Curiously, my affection for them has grown as I have got older; I think I probably look better in a cagoule than a pair of leggings! Anyway, I digress...
I have been for an exciting trip to Millets in Nottingham today and purchased two pairs of summer walking sandals size 5. These were in the kids section and priced £14.99! They fitted me perfectly and I am dead chuffed because the look amazing, they seem to be vegan and they were as cheap as chips!
There was a 50% off camping sale and the shop was doing a brisk trade. If I hadn't already got an excess of varied camping gizmos I would have been in there carting off tents and sleeping bags - which were all piled high in readiness for the rush.
At the till, I found a customer sales assistant being very helpful to someone who had brought in a dirty ski coat and was seeking washing (and waterproofing) advice. She got it and went away happy.
I have been pleased with everything I have bought there - this has included:
thick fluffy hoody (sooo warm)
camping expresso coffee machine
waterproof map holder
Cath Kidston flowery tent and camping bed
stylish camping kettle
and other miscellaneous items
Millets are part of the same group as Blacks and together the pair dominate the high street when it comes to hiking and camping gear, of the two I find Millets to be the slightly cheaper while Blacks go for a wider range of brand names.
Millets are excellent for getting all the basics, they stock a lot of Peter Storm, Berghaus and North Face clothing and they always have some pretty good offers on when it comes to fleeces and jackets, they have an excellent range of clothing and something for all shapes and sizes.
My last pair of walking boots came from Millets as well and were nearly half the retail price which was an excellent purchase and they are extremely comfortable.
You can also buy bigger camping items from them such as tents and sleeping bags howeverthe stores typically are not very big so you do not get to see the tents put up, for that you need to visit the larger specialist stores like they have in the Lake District but for basics they are very good and if you get the right staff member they can be very helpful.
They are good on price and if you are a member of the YHA you will get a further 10% off purchases with them. I must admit I always check them out when I'm in town as they have some great bargains and I love checking out the new gear.
I have visited several Millets stores and this review will cover general features and notable specifics of these which include Buxton, Leek, Manchester Arndale and Preston. Millets is a large chain of outdoor wear and equipment shops with one in most towns. They are perceived to cater for the "budget" end of the market and not as high tech as say "Cotswold Outdoor".
Millets stocks both branded products such as Berghaus and North Face as well as their own brand Peter Storm. Apart from promotions and sales (which are seasonal - you will not always find sales on in Millets), the branded goods sell at approximately RRP. Most of the stores stock two or three lines, alongside the Peter Storm of branded products. The Peter Storm range is cheaper than the branded products, but not significantly so, though the quality is also only slightly less than the branded lines. The outdoor clothing lines include waterproof jackets, walking trousers, active tops and fleeces, socks and waterproof trousers. The ladies range is smaller and contains less branded and high quality products. This annoys me slightly as it seems to be based on a presumption that women are less hardy than men. For example, we were shopping in the Leek store for waterproof trousers. I wanted a tough air for walking, my husband wanted a lightweight pair he could keep in his backpack when commuting and were relatively inexpensive incase he forgot them on the train. The only ladies waterproofs they had were lightweight £25 ones which are a bit flimsy and I won't trust up on Kinder in bad weather and the only mens ones were heavyweight £40 ones which were far tougher.
They stock a range of outdoor and camping accessories. Much of this is on brand and cheaper than branded or elsewhere available. This includes a useful range of free energy equipment, providing you with light or phone charge if you wind or pull a string frequently enough. These went down well as Christmas presents this year.
Millets also stocks a range of tents and boots, though I have never purchased either from them.
Millets stores are often small and cramped. There is normally an assembled tent displayed prominently in such a position you have to work your way around it. Clothing is displayed on slatwall with island displays infront. The wall displays often have labels on for the category, but this doesn't make navigation easier as the ranges are mixed up - especially womens and children's in smaller stores. The accessories are often distributed randomly on island displays - by brand rather than category. This means if you've gone in for a specific accessory, it may be rather hard to find. Boots and footwear are always put together with a bench to sit to try footwear on and socks are always near footwear, whichever gender. Not all of the smaller stores have changing facilities for clothing.
The staff are friendly and helpful and will always help you find something, but do not approach you to ask if you need help. Often the staff seem to be chatting to each other behind the counter rather than focusing on customers. When asking for advice, I have found that staff do not appear to have personal experience of the products.