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London Hong Kong Restaurant (Heathrow)

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15 Reviews

6-7 Lisle Street / London WC2H 7BG / Tel: 020 7287 0324.

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    15 Reviews
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      10.04.2011 23:52

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      I can't believe that a restaurant could serve such nasty tasting food and get away with it. The drinks were diluted. The food was owful. The chicken did not taste like chicken and looked off. Another dish we ordered tasted as if they had put chemicals in it that should be used to clean floors. The taste of the food made us feel physically sick. We were so horrified with the food we had to leave without eating. Ruined a perfectly organised evening.Personally i think the restarant should be closed down!!! to prevent anyone else going through what we experienced.

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      14.07.2010 23:42

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      Very poor experience again. We gave this restaurant a second chance. Dreadful service, slow and miserable staff. The chicken in cashew nuts with yellow bean sauce was dry, tough and not even hot....We had to ask twice for a wine cooler for the bottle of white wine, and wait an eternity for very average to poor food. Never again !!

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      14.02.2010 15:52

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      Rude service, food never arrives and waiters who will man-handle you if you complain

      DO NOT go to this resturant unless you want rude service, food which never arrives and being man-handled by the waiters. After we placed our order, we waited 1 hour and 30 minutes during which time we only received our soup. We were contantly told by our waiter that "The food is coming in 5 to 10 minutes!". We eventually got fed up and decided to leave, after giving the resturant fair warning. As we were leaving, the waiter told us that the kitchen had not even started cooking our order!!! We were then told that we had to pay for our soup because "we had consumed it!" at which point the waiter decided to man-handle me because I refused to pay and was not afraid to object about this. My husband had to tell the waiter to not touch me. The restaurant has a professional appearance which is deceiving since the Manager just walked away refusing to get involved and the waiter told me that he was going to bill the soup onto the credit card I had used over the telephone to reserve the table - This act would be totally illegal and considered an "act of fraud". There are better restaurants which appreciates their customers, so don't waste your time and money at this one. This is the ONLY restaurant we have ever walked out of.....

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      30.01.2010 17:53

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      The set meal was extremely expensive for the food that arrived. The food was mediocre. Worst was the high pressure sales pitch - we were asked if we wanted more drinks many more times than was necessary, also dessert menu was brought to us yet a dessert was already part of the set meal. The bill included a 10% service charge and the person paying was asked for a tip! If you want a good value chinese meal, i would recommend you find another restaurant.

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      26.06.2009 02:19

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      We go regularly to Chinese restaurants in Central London for Dim Sum. We have sampled Dim Sum in Hong Kong, Macau, Singapore, Malasia and Toronto. This compares favourably. The food was very goodGood value for moneyThe service was excellent and attentiveThe toilets cleanWe will recommend it to family & friendsWe certainly will returnAdditional advantage of parking available

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      01.06.2009 00:28
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      Options close to Heathrow are admittedly limited..try the Thai in Colnbrook!

      The London Hong Kong profits well from airline/airport workers looking for somewhere relatively local to enjoy a night out. It also does well from those travellers staying in one of the many nearby Heathrow hotels, who are looking for something a bit different from the average hotel dining experiences, (and perhaps something more fairly-priced, too). We were a group of twelve who fitted into the first category - airline staff visiting the restaurant for a leaving 'do'. I had heard mixed reviews of the place anecdotally - generally, the opinion seemed to be that the food was good, but very overpriced compared to other Chinese restaurants. I expected the prices to be inflated a little - no surprise that they succumbed to the temptation of taking advantage of 'stranded' travellers with few other options! - but the prices for individual dishes did seem expensive, especially when, as is often the case, you then pay extra for rice etc. Everyone in our party opted for a set menu of sorts, (I shared a vegetarian set menu with a colleague; I am not actually veggie but the contents of that particular menu appealed more than any of the others!) The quality of the food was generally OK, with some particularly good dishes. Where this restaurant lets itself down is in terms of service, which is erratic, clumsy and at times nothing short of rude. Dishes were served haphazardly; a main would arrive minus any rice to accompany it, one couple were left to wait for their food while the rest of the table had been tucking in to theirs some twenty minutes earlier, drinks orders were incorrect and slow in coming. There did not appear to be any concern on the part of the waiting staff or the managerial-looking types, (who spend most of their time muttering into mouthpieces like bouncers outside a suspicious club!) When it came to paying the bill, which we did individually as had been agreed, there was a lot of audible tutting and sighing from the staff. A hefty service charge had been added - of which there had been no mention, either in the menus or verbally - and there were countless errors and examples of overcharging. The staff were reluctant to provide us with an itemised copy of the bill, which makes one immediately suspicious, and what had been a pleasant, albeit expensive evening, almost descended into anarchy when arguments ensued over the charges! As other reviewers have said, I will be sure to spread the word over this place. The staff should put more effort into the service they provide, (especially if they think they're worth the service charge!) - they knew we were airline staff and should have been a little more forward-thinking, (bad news travels fast, after all!) If you're in the Heathrow area and looking for something different to eat, head to the Thai restaurant in nearby Colnbrook. Cosy, relaxed and good food.

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      08.05.2009 01:42

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      I'm happy to recommend it for Dim Sum (which is all I've had so far)

      I've only been to the Bath Road branch, twice for Dim Sum, so can't comment on the other establishments. As it was for Dim Sum, it was obviously in the afternoon, so I can't comment on what the evening is like, nor the standard menu. I've traveled a number of times to Hong Kong, was introduced to, and `schooled in', Dim Sum by a Chinese friend and have eaten it extensively in London's Chinatown and in Hong Kong. LHK was recommended initially, or at least to my wife, by a friend of hers. I tend to be a bit sceptical about Dim Sum places, especially out of town ones, as it requires a specialist chef, it's not something that can just be picked up. The first time I went with my wife and mother, the second with them and two of our neighbours. Foodwise: the Dim Sum we had on both occasions was good. It's not quite up to the best you can get in Chinatown or HK, but a lot better than many places and perfectly acceptable. The menu is not the most extensive I've seen but more than adequate for a Dim Sum place, especially outside of Chinatown. They clearly have a chef who is a specialist. If you're out of town and don't want to go to Chinatown, and want Dim Sum, you could do a lot worse. I know, I have done so. There are a lot of Dim Sum places in HK that are worse. My wife and I are Dim Sum enthusiasts and my mother is becoming one. We like the place and will go back. My neighbours had never had it before and were impressed and liked it very much, with a one exception for personal taste (one of them didn't like the texture of Cheung Fan wrapping although the quality was fine, nice, smooth and reasonably silky as it's supposed to be). All the food was well cooked and very tasty. Prices were comparable to those you'll find in Chinatown. Service: The first time we went there it was quite crowded but we got a table quite easily. On that occasion, there were about four tables including ours with gweilos on them, the rest (20 +) were exclusively occupied by ethnic Chinese people, which is always a good indication of a Chinese restaurant's quality. The second occasion, we had booked a table for eight, turned up a half hour early with five and they made no fuss, helped by the fact it was 12:00 and no one else was there then, mind you. The service was polite and efficient. The dishes arrived in batches, which is common for Dim Sum given the dishes variable cooking times. Overall: I saw some of the denigratory comments on here before we went the first time. My wife was set on going as her friend had recommended it so I warned her and my mother about them, and we were all pleasantly surprised. The second time was comparable to the first in quality. I have put my money where my mouth is and taken others to it and they were impressed. I'm happy to recommend it to anyone on the West side who likes Dim Sum and doesn't want to go to Chinatown for it. We enjoyed it and I'd expect that you would too. On my rating scale, 5 stars is out of this world, 4 is exceptional, 3 is good. I'd award them 3.5 if I could as I think they are better than good but not quite exceptional. I've given 4 as they are better than merely good, for Dim Sum, in my not so humble, and quite experienced, opinion.

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      28.03.2009 19:46
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      Once a decent place to eat, has now really gone downhill.

      I've been going to London Hong Kong (LHK) with my family for the last few years, as it's my Mum's number one choice for dim sum since she decided the food at Tai Tung in Croydon wasn't up to her standard anymore. Up until recently we have considered the food at LHK to be very good. We mostly go there to eat dim sum, but we have also had evening meals and attended a wedding banquet. However, our last visit to LHK was very disappointing. We ordered all of our usual dim sum dishes and we were shocked at how small they were! The dumplings had significantly shrunk in size and the Har Gau (prawn dumplings) hardly had any prawns in them, being mostly bulked up with water chestnuts. The Char Siu Bao (sweet pork bun) were miniscule in size and they had quite an odd flavour. The words "Credit Crunch" were ringing in our ears, as we suspected that was the reason for the cutbacks, but they must have cutback on a decent chef or two as the quality of the food was terrible. Our py gwut (spare ribs in black bean sauce) were undercooked so we asked the waiter to send them back to the kitchen to be microwaved (I learnt that in Cantonese this is "Ding Doy" which I thought was amusing). All of the dim sum was so much smaller than what we'd been used to, that we were all still hungry so we ordered some crispy noodles and fried rice. The noodles were swimming in a sludgy, salty gravy so we didn't enjoy them at all. The saving grace was the fried rice, so we were fighting over that! As for the service of the place, well I have to admit that because we're longstanding loyal customers, they do treat us well, however my Mum does leave them fat tips, which sometimes I don't think they always deserve! If I'm not with my Mum then I do notice I get treated differently. For instance, I went into the restaurant with my fiancé (who's English) and instead of being shown straight to our table (like my Mum does), we had to wait in the waiting area until my parents arrived. I've never considered the service in any Chinese restaurant to be all that decent, as it seems the norm for the waiters/waitresses to have a brusque demeanour and at LHK it's no different. I'm not sure how much longer my Mum will continue to choose to dine here if the standard and quantity of food remains on a steady decline. I certainly wouldn't choose to go there if it weren't for my parents' choice of family-gathering venue and I definitely wouldn't recommend it to any of my friends!

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        19.03.2009 13:52

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        If you want a child friendly, good service restaurant, don't go here (Heathrow). I went with a pre booked group of 18 including kids. On arrival they had us split on two tables, until we asked them to join them together. Our orders arrived erratically and some never arrived - food and drink. The icecream for the kids took 40 minutes to arrive after making several requests of the staff. One dessert arrived as we were preparing to leave. The staff in our area were very rude and it was the worst service I have ever experienced. The table was not cleared until we asked and generally it was a disappointing experience. I would not recommend this "restaurant". WonKees has better service than this place.

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        18.03.2009 10:47
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        i love this restaurant, even more than some restuarants in hong kong itself

        i've been to this restuarnt many many times, i love the food there, the service is different, not like you get in england, its based on Hong kong service, you get a main waiter, then many staff who bring food over, then your waiter/waitress put it on your table, staff to clear, fill your tea pot up etc etc the food is great, i even went to hong kong to visit my wifes brother and family out there, and compared the food to this restaurant, i loved the food so much i had my wedding reception there, we had just over 100 quests and its worked out to about £40 per head, and we got 15 courses, we looked at english wedding reception, and it was same price for 3 courses, great value for money on the wedding, tips, you work out on 10% of the bill, which is cheap considering that most restaurants charge 15%, the best meal to go for is the dim sum around noon every day, that is fantastic value, I noticed a previous review mentioned that the hold the door open for previous customers, they open the door for every customer, oviously this can't be done all the time due to staff showing people to there seats etc, but they do try to open the door and say hi all the time, the evening meal, i've been to a few times, this is where the real cost comes into it, as in every restaurant charge more in the evenings (i'm a chef so i know what restaurants are like) i'm a white english bloke and am treated the same as the chinese customers who go there, my wife is chinese, I've been there and seen buses turn up full of chinese people on it, so this alone tell's you its good food, as if the natives eat the food it must be good, (just like when you go on holiday, if you see the locals eat there, eat there yourself) The restaurant is owned by the husband of a famous movie star in hong kong, hence its had the money to make it look good and emplay good staff.

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        01.03.2009 10:17

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        Worst service ever!

        SHOCKING! The service was thoroughly disgusting: We attended this restaurant in quite a large group (around thirty). At the particular table at which I was sat, one friend decided to order something for under ten pounds and the manager came over and SHOUTED at him! When the food arrived two of us had to wait longer for our portions of rice, to the point where, after reminding the staff twice the rice arrived twenty minutes after the mains (we had, of course, finished our mains by then). When we attempted to contest the bill (the service charge was, of course included!) it took a lot of faff and hassle before we managed to get a meagre ten pounds knocked off our bill. It transpired that our friends on other tables also recieved similarly diabolical service. I for one am never going back there! And I'm going to be telling everyone I know to boycott the place too!

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        16.06.2008 10:16

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        Ignore the last review.... The service is excellent, the food is fantastic... & tasty & cheap for that type of food.... Selction on the menue is fantastic...Try eating the same in Central London, you will pay double....Very accommodating staff & chef, they will try their best to prepare things your way, & if they cant, they will tell you before hand after asking the chef to give you the chance to change your mind....This is NOT a place for you if you are used to eating cheap cheap & boring food.Highly recommended. Its a restaurant I recommend to all my visiting friends....

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        01.05.2008 13:11
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        Please take my word for it, there are far better Chinese Rest in W London!

        Please note this is in relation to the London Hong Kong Restaurant in Harmondsworth - i.e. listed as Uxbridge UB7 postcode. Looks good on the outside and quite nice on the in but the food is something else. I remember the building used to be an office block before being converted, quite frankly they should have just levelled it rather than have this poor excuse for a restaurant. Avoid , avoid, avoid!! My regret is not reading these other reviews before going, luckily we were not there for a special occassion although on Valentines day we walked in, saw the ridiculous prices they had concocted and walked straight out again! Instead we thought we would pay a visit at a quieter time, after all the expense must mean the food was worth it....WRONG. The honk kong restaraunt in West London, Harmondsworth/ Heathrow First impressions give you the idea this is going to be a meal to be remembered, unfortunately the decor doesnt really match up to the food. The service was excellent the staff being very attentive, it was the food that completely let the visit down. We went for the vegetarian set meal for two, the starters were far too oil and masked the overall taste of the food. The next course looked like something the cat had brought up. The fried rice was stuck together in clumps, and appeaared as though it had been fried several times over! If you're looking for good chinese food, this certainly isnt the place. :( I must say in its favour the portions were ample, though the overall cost matched this, it is overly priced. £50 was our total bill. We might have forgiven the food but the fact the chairs they had were so uncomfortable (very hard seats) we were forced to rush our food unnecessarily. We will certainly not be frequenting again.

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          11.09.2007 20:08

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          PLEASE READ B 4 YOU ENTER AT YOUR OWN PERIL

          I read the previous review and thought ,well maybe it is a one off mishap or that the couple had too high expectations(If you accept every film or book critic ,you never see or read anything). Went in with my wife and another couple and virtually had the same experience that the other people had!!!!! Every one was busy and no one seem to be getting it right. Came fully prepared for disappointment and I was not disappointed. RIGHT TOTAL RIP OFF IN TERMS OF FOOD ,SERVICE AND PRICES.OVER CHARGED ON EVERY ITEM AND EVEN AFTER BRINGING TTO THEIR ATTENTION(SHORT OF DECLARING WORLD WAR 3) GOT THEM TO REISSUE A NEW INVOICE. GOVERMENT HEALTH WARNING DINING HERE WILL CAUSED YOU DAMAGES TO YOUR WALLET!!!!!!! AVOID AT ANY COST.I AM FORCED TO GIVE A ONE STAR RATING TO SUBMIT THIS REVIEW

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          21.03.2007 13:42
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          Definitely NOT recommended

          London Hong Kong is a Chinese restaurant which bills itself as selling "authentic Cantonese and Peking Cuisine". It is based at 388 Bath Road, West Drayton, Middlesex UB7 0DH. It is very close to the airport and I've been told that it is frequented by airline staff. I cannot confirm the validity of what I've been told but I can recount to you my first and last experience of dining at this restaurant. The website address of the restaurant is http://www.london-hk.co.uk and their phone number is 020 8754 7666. LOOKS/ATMOSPHERE If I were going to rate this eating venue on looks alone I would give it a strong 8 out of 10. From outside it looks delightful. The brightly lit multi-coloured welcome sign, almost a bit childish but very inviting. The colourful lights make you want to go inside and see what wonders this new restaurant has to offer. On entering the restaurant you are greeted by a pleasant hostess who asks you how many in your party and then asks for your name so they can address you by it, i.e. Mr Jones, Mr Singh, etc. To the right as you enter the premises is the reception area where the host or hostess waits to greet incoming customers and hold the door open for exiting customers. To the left as you enter is a flashy bar area which on first appearances is also very colourful and welcoming but on further inspection seems quite garish. Behind the bar area is the kitchen and between the kitchen and the restaurant seating area are the toilets. The staff seemed really attentive when we first walked in. This changed very quickly though. The actual seating area is fairly large. At a guess I'd say you could seat about 150 customers comfortably. The tables were neatly covered with good quality table cloths and the chairs were sturdy and comfortable. The toilets were nice and clean, can't complain about those at all. The tables were spread out quite spaciously but it didn't help that the staff (and there were a LOT Of them) were charging around with an air of importance which was totally unnecessary with their earpieces in barking orders or whatever they were doing, it really didn't feel as if they were paying attention when you spoke with any of them. Another thing I noticed was that there was no music playing at all and a chap seated 2 tables away from us was speaking very loudly all evening and seemed to drown out any conversation my husband and I tried to have with each other. THE MEAL/THE EXPERIENCE My husband and I were given one drinks menu and one food menu between us. After 5 minutes I had to ask for another menu which was brought over immediately without any fuss. The prices for the starters were seemed very steep but we weren't complaining. We'd come out for an anniversary meal and were expecting the food to be delicious and the service to be first class and the prices to be steep. We were asked if we wanted prawn crackers, so we said yes, I noted on the menu they were £2.00 a serving. They arrived in front of us looking rather overdone - first time I'd seen brown prawn crackers - I thought maybe it was a different type of prawn cracker. But no, we saw the prawn crackers being brought out to the table next to our and they weren't brown. The portion seemed small, we didn't mind. We were trying to see the best of everything (so far). My husband always has chicken and sweet-corn soup, this was £3.50. My starter of sesame prawn toast was £5.50. They brought out his soup whilst my husband was in the toilet. He seemed to be gone quite a while, then I realised he'd gone to the bar to order a drink as it was proving difficult to get one of the waiting staff's attention (even though there seemed to be dozens of waiting staff around). He ordered a large single malt whiskey with soda and it was £7.50. He had to ask for ice… I had a bitter lemon which was flat and over-loaded with ice - this cost £1.60 in rather a small glass. I was not impressed with this so far. A good ten minutes after they'd bought out the pretty small bowl of soup for my husband and my starter hadn't arrived. After 3 attempts I managed to get a waiter's attention, I said the soup had come out a while ago, where was my prawn toast. He looked at me blankly; then said "you ordered a prawn toast?" which was annoying because we'd got the waitress to read our order back to us as she seemed a bit confused when writing it down. Another 3 or 4 minutes later my prawn toast was delivered. My heart sank. On a small bed of garnish were 4 small triangles of prawn toast (basically 1 slice of bread). It was not what I was expecting for £5.50 and my heart sank even further with my first bite. The toast was drenched in oil. You could even see from the colour of the toast that it was very oily. I was not impressed so far and could only hope that my main course was going to be more substantial and tasty. Hubby said his soup was edible but nowhere near the standard of even the most basic of Chinese restaurants soups he had eaten in the past. I tried the soup, it was bland. We actually had to ask for some more salt to add in the soup to give it some flavour. The main course had to be better, hadn't it? We'd ordered chicken with peppers in black bean sauce asking them to substitute the green peppers with a few mushrooms (as hubby doesn't like green peppers but likes the black bean sauce). This item was £7.80 on the menu. Egg fried rice for the 2 of us at £2.80 each and I ordered crispy shredded pork with chilli which was listed as £8.80. Ten minutes after they'd cleared away our starter dishes a waitress came over and plonked down two small bowls and plates on our table without saying a word. No one asked if we'd like another drink. Another 15 minutes later my husband's chicken dish arrived. The portion seemed healthier than we were expecting. We waited, another waitress came along and put the small bowls in front of us and started serving up the rice which they'd put 2 portions into one bowl. We thought this was one portion of rice! She scooped some into both of our bowls quite quickly and dropped a load of rice onto the table and walked away without apologising. How weird. She didn't come back to clear it up. I told my husband to start eating, I didn't want his food getting cold. Over 5 minutes later, a waiter came over and literally dumped a plate in front of us saying "crispy shredded beef" and walked away before I could stop him. I had to get another waiter to come over and explain that I had order crispy pork not beef, could they check what this dish was as the other waiter had said it was beef. He confirmed that it was in fact beef and took the plate away. Hubby in the mean time is eating his food and telling me to have some of his as it could be ages before they sort out my food. It was another 5 minutes and I wasn't impressed by the chicken dish anyway. The rice was almost cold. The crispy shredded pork in chill was in fact crispy strands of some sort of coating in sweet and sour sauce with some chillis sliced up on the plate. I ate less than half of it; it was too oily and fatty and just tasted like sweet and sour batter! I was getting rather upset now and said to hubby that I didn't want to hang around here for too much longer and that I was not interested in having a dessert but he should have his calypso coffee that he really wanted. This was about £3.00 and was about the only thing they got right for us. We were given a plate with some fruit on which was complimentary, consisting of a couple of small melon balls, a few grapes, 2 small pineapple slices, 2 slices of orange and a slice of strawberry. Our bill was brought to us before we'd even asked for it and so now we asked them to call us a cab as we'd walked there from our hotel. It was about 1.5 miles and the walk had taken us over 20 minutes - it was a pretty cold evening, we wanted to just get a cab and get back to our hotel. The bill seemed somewhat higher than we'd expected and my husband asked me to scribble down how much I thought it should have been. A waitress came over and started scribbling things down on a pad for me, as she said our cab was already here and waiting for us. She explained this that and the other and said our main meat dishes had been £9.80 each (which they weren't) and that there was a 10% service charge added and as other restaurants charged 15% we were free to add more of a tip. She put my husband's credit card in the machine and basically rushed the amount through asking if we wanted to add more of a tip. We declined. We left the restaurant feeling rather bemused and somewhat ripped off. The cab ride back to our hotel took about 5 minutes and again we were stunned when the cab driver said the charge was £10. We queried the charge - he said it was the minimum fare. We live in West London and the minimum fare around where we live is £6.00 for the shortest of journeys. It seemed everyone was out to rip us off this evening! When I came home I worked out how much the bill should have been - they had basically overcharged us by £7 as well as the service charge. I've double checked the prices on the restaurant's website; they're the same prices I saw on the menu. I don't mind paying additional charges when the service is good, their service was much less than average and certainly not worth paying what amounts to a 25% service charge for such bad service. We certainly won't be eating there ever again and we definitely intend to tell all of our friends who we'd told that we were going to be dining there for our anniversary. I think their biggest mistake with running their business is having so many damn waiting staff. I don't think the same person came back to our table during the evening at any time so of course they were going to mess up the orders. It was weird that more than half of the waiting staff had earpieces in as if they were placing orders with the kitchen or communicating with the other staff. Whatever they were doing, they weren't doing it right. All in all I'd give them an overall rating as 3 out of 10 (which I feel is quite generous). The service and quality of food was definitely the worst in any Chinese restaurant I've ever been to. Definitely not recommended unless you want to be ripped off and served sub-standard and oily food. EXAMPLES OF OTHER ITEMS ON THE MENU Crispy Seaweed - £4.00 Deep Fried Frogs Legs - £6.80 Deep Fried Oysters (2 pcs) - £5.80 Deep Fried Squid - £8.80 Quick Fried Fresh Scallops - £9.80 Deep Fried Scallops with Yam Paste - £12.80 Sweet and Sour Chicken £7.90 Diced Chicken with Fresh Mushrooms - £7.90 Shredded Pork Szechuan Style - £8.80 Sizzling Lamb with Ginger and Spring Onions - £10.80 Sizzling King Prawns in Soya Sauce - £14.00 Mixed Roast Platter - £9.80 Boiled Rice - £2.00 Special Fried Rice - £5.50 Malaysian Style Flat Noodles - £8.50 Mango Pudding - £3.00 Coffee - £2.00 Chinese Tea - £1.00 There were also selection of set meals for minimum of 2 - 6 people ranging from £16.80 to £28.80 per person. Overall a very disappointing experience, especially as it was our wedding anniversary meal - my husband thought it would be a nice treat as he'd driven past the place on the way back from work many times and said it looked really nice - as my title suggests "Looks Can Be VERY Deceiving"... Needless to say, we're not going back there again!

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