“ New Road, Caerleon, Gwent, NP18 1QF. tel = 01633 420087 „
From the outside you would think this is a family friendly pub as it has ample parking and a lovely play area, however do not be fooled, it is run by the most unfriendly, abrupt, obnoxious woman I have ever had the displeasure of meeting!!!!
I went for food aware that I had heard mixed reviews about the food served there, but thought I would give the place the benefit of the doubt and form my own opinion. I wish I had not bothered. None of the food I ordered was particularly nice but was edible, accept for the lasagne. The apparent mince meat was more like paste - cheap, there was no flavour and there was a layer of oil and grease to get through first!!!! So I did not eat it, but both my partner and I tried it and formed the same opinion it could not be eaten so I left over three quarters of it.
When it came to paying for it I stated to the waitress that I would pay for the garlic bread but not the lasagne, to which she walked off for 10 mins and discussed it in the kitchen. The landlady came out and asked what my problem was I explained again my reasons to which she said I had eaten most of it and she would be happy to get it to show me, I declined reiterating that I know I did not eat more than 2 spoonfuls. She then asked me where the rest had gone!!!! She explained the reason for the oil and grease was due to the cheese and every one that makes lasagne would have the same issue, I beg to differ and suggest she eats a lasange from Rossini's!!!! She told me the meet is very expensive again I disagree but if she is paying a lot for it then she is being ripped off and needs to change her supplier because I would not give it to my dog. She advised me that she sells about 30 lasagnes a day and does not get complaints I do not understand this but it maybe that other people can't be bothered to complain because they will be made to feel intimidated and like they have done something wrong.
This is my opinion and so can not be wrong, the way I was treated following my complaint was horrendous and my review is based on fact although not in full because she was argumentative with a total lack of customer service a number of times. If you do go there I suggest you go veggie or have a sandwich and what ever you do do not speak to the landlady because she is one step away from biting your head off and brings a bad name to publicans across the country!!!!
I telephoned the Ship Inn at approx 5:30pm and asked if I could reserve a table for 6:30....Yes, said the kind young lady on the other end of the phone, we arrived 15 minutes late but still the table was available and it was right next to the wide-screen (we wanted to watch the match Barca and Man Utd) We ordered a round of drinks, didn't have to ask for a bucket for my wine (which normally I do, in other places) Ordered our starters and they arrived piping hot and were very nice!!! They were very busy and the place was buzzing with real nice friendly people. They never once rushed us into ordering, we took our own pace which is very important to me, I dislike profusely having to be rushed into my main course. When we did order the main it took approx 15/20 minutes which, in my opinion is very good considering they were so busy!! When our meals arrived I was amazed they were delicious, I ordered Sea Bass with Rissoto/Cheese (fantastic) my daughter ordered Lasagne and she enjoyed every bit of it!! There were 5 in our party, and they all enjoyed their meals. And I truly believe that the price of each meal is based on what you ordered, good quality food piping hot and fresh!! We travelled from London to visit my daughter (who is studying at the Uni near by) and her boyfriend who lives in Newport.....had a little chat with some of the locals, and a cheeky chappy who was trying to chat me up,and kissed my hand real gent!! Thank you very much to all the staff at the Ship Inn for making our evening a most pleasurable one, especially mine because Man Utd LOST, grrrrr!!! Hope to see you all soon one day. Yours sincerely,Debbie and guests, xxXxx.
I visited the shipp Inn today with a friend and our 1 year old babies. We have beeen here a few times for lunch, the food is nothing to rave about but we are local and the prices are reasonable. The pub has terrible access for pushchairs, the front entrance has steps and the rear entrance was blocked with a counter holding cutlery and condiments which we had to pick up together and move to get by.
When we went inside we struggled to get through the occupied tables to a table of our own, when we did get there, I would say there were no less than 2 waitresses and the landlady near by, No-one offered to get highchairs so we went and found some as the Landlady looked on and watched us struggle to assemble them with no offer of assistance. While my friend went to order her meal I gave the babies breadsticks and nibbles that I had brought to passify them until lunch arrived also giving my son a baby beaker with his drink and my friend had brought her daughters favourite fruit shoot. The landland walked over, stared intimidatingly at me and walked away.
When our meals arrived including bread and a bowl of chips for the children, the landlady -while slamming the plates down, aggresivly told us that we wern't to bring our own food and drink for the babies as they sold stuff there, when we said that in future we would go elsewhere as all other pubs in Caerleon have happily warmed up dinners that I have brought with us in the past we were told "Well I am the landlady honey" This woman is the most arrogand, rude abbrasive woman I have ever met and as a local assuming that this was a child friendly pub will most definatly never be returning the The Shipp while this vile aggresive lady is there.
On the day 6 of us called in for lunch the manageress (I assume she was) seemed very touchy. Tried to order 2 courses, special price, intending starter for my partner and main course for me. Was told this couldn't be done and would have to pay for starter as a main course which we had to accept. As a result another lady in our group cancelled her order in protest so the pub lost out. If I had just ordered it withou saying who it was for then I'm convinced iit would have been forthcoming. She had a very unfortunate attitude and I noticed a similar attitude to other clients. If I go there again it will be to place the order without saying who is going to eat it. I take the view that if I order something it is of no consequence to the supplier who it is for. ie if I by 2 for 1 in a supermarket they wouldn't tell me that I can't give one away or share it with someone. I will be reporting the matter to the pub owners if I can find out who they are. If that woman was the manageress then she doesn't deserve the job. overall the meals were good.
Standing on the opposite bank of the River Usk to Caerleon, at the foot of the road bridge over the river, The Ship Inn is a very visible landmark when approaching from Newport and the M4. The Inn has been here since at least the 19th century and has, in the past, been a Symonds tied pub. Our reason for staying was that our daughter is a second year student at the Caerleon Campus of the University of Wales, Newport College, based in the town and it was her birthday that weekend. Wanting to take here and her friend out for a celebration we didn't fancy the drive home the same night so, accommodation was essential. It was our daughter who pointed us in the direction of The Ship, her choice being based on price, a first consideration for most students. There are a number of establishments offering accommodation but many she tried first had no rooms available. The Ship was simply the first that did. We had no previous experience of the place and the Internet gave no guide. The entrance to The Ship is at the centre of the building, facing the road. To the left is a large but unsurfaced car park. The entrance opens onto a single, long bar-room, with an eating area to the left, a bar facing and a normal drinking area to the right. To the right also is a large screen on which was being projected, when we arrived, the England/Greece match, to a surprisingly small audience. There were less than a dozen people in the pub, not a good sign! Having signed in we were shown to our room. First surprise, no entry to the bedrooms from the bar! You have to go out the back door, up a set of iron stairs, across a flat roof and in through a door to the first floor! No problem in fine weather but when we were there it was mostly pouring with rain. An umbrella is essential if you want to avoid being soaked going backwards and forwards to your room. The room we had (No. 4) was at the rear of the building, overlooking the rear gard
en and children's playground. At least, it would have been overlooking except that the bed was underneath the only window so apart from clambering onto the bed you had no view anyway. The room itself was quite small and the bed just about filled it, leaving only room for a wardrobe and a couple of bedside cabinets. The room had a slightly musty smell to it, even though the window was wide open. We soon discovered why. The room didn't really have an "en suite". What it did have was a shower cabinet in the corner of the room with a wash basin next to it and a toilet room alongside. Fortunately the toilet was at least in a room of its own! The problem was that the door to the shower cabinet would not close. Clearly water had been seeping out whenever anyone used the shower, over a considerable period, as the carpet was wet and the floorboards beneath rotten. A black mould could be seen on the wall adjacent. The single window had set into it an extractor fan but this didn't work, as the electric cable wasn't even connected to it, indeed, it was just hanging loose, bare wires and all! Just as well that we weren't in the height of winter. I wouldn't want to be there with the window wide open then, simply to reduce the smell! We weren't planning to eat there in the evening as we had already made plans to eat at a restaurant in Newport (review elsewhere) so cannot make any comments about the quality of their food but when we get back to the inn later there were several people having an evening meal so I assume that it was acceptable. We did have breakfast there the following morning (included in the price) and that was also perfectly acceptable. I didn't have a fry-up but could have done. Even in the evening the inn was hardly packed, and this on a Saturday night! I can't imagine when their busy period is! They have the usual run-of-the-mill drinks offerings
. The usual fizz (keg beer such as Carling) and the ubiquitous Bud plus four handpumps serving the real cask ale, in this case Whoosh from the Tomas Watkins microbrewery of The Castle Hotel in Llandeilo. Unfortunately I didn't have an opportunity to try it. Spirits lean towards the younger end of the buyer spectrum. No malt whiskies, no specialist cognacs. At the price (£40 per night including breakfast) it is probably just about acceptable. So, overall, adequate but no more. Oh, but avoid Room 4 if it is offered.