Having purchased a CM Storm Trigger Mechanical Gaming Keyboard some 14 months ago from Scan, I was disappointed when it developed a fault (it started producing an usb power exceeded fault message on my monitor and crashing my computer). Before this fault developed I had been extremely pleased with the keyboard (which was my first venture into the world of mechanical keyboards). I was also concerned that as the fault was intermittent, I might have problems getting the matter resolved. I shouldn't have worried! Once the keyboard had been returned to Scan under their straightforward RMA procedure and tested (it was found that the usb connection was the culprit), I was sent a brand new keyboard within a week with no wasting time saying they would fix the old one. I consider this great service and would not hesitate purchasing goods from this firm again.
It's been a while since I last bought a complete new system rather than upgrades. The time came and I was looking to self build a new high end gaming system.
I was put onto using Scan by a gaming and work friend and since they kept popping up in my favorite PC mag 'PC Format', I thought why not give them a try.
In the end I opted for a customized build of their 3XS Z87 Vengeance Ti systems. After considering the price of having it built vs the purchase of individual components was so slight that I preferred the responsibility to be theirs, and besides they have spares if anything should be dud out of the box.
To cut to the chase I had a few specific requests about the build such as setting up an Over Provisioning partition on my new 1Tb ssd, disabling defrag, indexing, prefetch, super fetch etc. Also I loath getting pre loaded addware / bloatware, and asked that they simply install the operating system.
Throughout the process, from order to delivery, I received a number of calls from various departments keeping me updated with progress and confirming my specific requests. Everyone I spoke too was really cheery and helpful which was a very refreshing change from my experiences elsewhere.
On the day of delivery I received accurate updates and the delivery arrived exactly when they said.
I've had the system for a few days now and I must say the attention to detail in the build from the routing of cables to the aesthetic layout is superb. It's the level of care you would give it yourself. But more to the point is that they carried out all my specific requests and tweaks including giving me a clean system with no junk software.
Really delighted and based on my experience will actively recommend them to friends.
As an I.T repair guy it's important that the companies I deal with are reliable and trustworthy. Of late, the company I had used has been shocking and I was recommended Scan by a friend as an alternative. My expectations were low as most companies see the customer as an obstacle to their profit and an irritation should a product fall short.
Scan seem to have a different mantra, from the second I clicked purchase I was kept informed of every stage of the process until the product arrived at my door, this is very useful when customers ask for updates or the time of the delivery is awkward, they even had that covered, I received a text telling me when the product was arriving and who was delivering it with the option to rearrange or leave with neighbor by simply replying with a number.
I feel comfortable recommending Scan to my customers and friends without worrying about my reputation, something I have not had the confidence to to for a while now.
I ordered a GTX 770 from scan (as I couldn't afford the 780 Ti that I wanted) and the had the lowest price on the market. I'm a bit of a Scrooge when it comes to spending money so I had done my research before choosing Scan and I have to say it was a great choice. The interface was great as it displayed all my options in the range of GPUs and gave mico-filtering options in each section too! I had many options to pay and as soon as I did I received an email at each stage of the processed, from the order being placed, the funds being processed, the item being chosen and dispatched. I even got a 1 hour window in which it would be delivered which if fell right in the middle of. DPD courier guy was cool do as we high fived. Recommend to all friends!
I've been buying regularly from Scan for more than 10 years, and have always found the service to be excellent. I regularly check the 'Today Only' offers, and will sometimes buy an item from those listings if it is at a good price, simply to have on hand.
Sure, I will shop around among the other well-known component suppliers, but often end up coming back to Scan, because of price and having the items in stock.
I also find the free delivery status, which I have had for a good few years, a reason to go to Scan first. Not sure what forum I gained it from, but it does make Scan my 'Go To' supplier. Recent deliveries have been by DPD, which gives a 1-hour delivery window - my favourite parcel service.
I have only once needed to take a problem to their Customer Service department, and it was dealt with promptly and properly.
All in all - A happy Scan customer
There is just something about scan.co.uk which makes them fantastic!Their website is really easy to use, the prices are very very good, the checkout process is super easy. The delivery was less than 24 hours from my order and came with fantastic updates and tracking along the way.Delivery is from DPD which is known for really good delivery times and allows you to track the position of their van on a map online which I thought was really cool and also provides you with an estimated delivery time of a 1 hour slot... So no more waiting in from 9-5 all day long waiting!Give Overclockers.co.uk and Amazon a miss for once, scan.co.uk is awesome and I would highly recommend it to anyone who is purchasing computer parts and accessories.
Hi, AllJust wanted to say that Scan Computers always provide top kind of services. My personal experience for last two years always have been more than satisfyingNot only they manage to deliver your order in no time but also if any of theComponents might be faulty, you get your replacement or refund easy and if for any reasonyou will get confused about what to do next just give them a call. 10/10
I made a mistake on my order, totally my fault. I contacted them through the online ticket system on their site. They were happy to correct my mistake straight away - No fuss, no problems. I got my order the next day, exactly what I wanted.Received text and email notifications throughout to track my order and on the day of delivery even received a text advising of the one hour window. Typically I missed it but the delivery company Scan use are just as fantastic and I was able to collect from my local depot just 20 mins after calling them.Fantastic customer service throughout. Even the site itself is full of useful questions and answers. Really sets scan apart from their competitors.Box was twice the size it needed to be and stuffed full of packing but better safe than sorry!
Another simply superb buying experience with Scan Computers!
My item was ordered online just after 4pm on Wednesday 23 January 2014 and despatched within 2 hours for next day delivery. I was kept informed by SMS and e-mail at every step of the order, despatch and delivery process.
DPD notified me by text at 7:51am on Thursday morning that my one hour delivery slot was 1:27pm to 2:27pm so I was able to visit a client in the morning - which was very helpful! The item was duly delivered on Thursday at 1:57pm, well packed and in pristine condition, and bang in the middle of the notified slot. Overall, this gave a total time from order to receipt of about 22 hours.
I have ordered a few things each year for a while now, so I know this is just normal service. This is how the buying experience should be!
Recently ordered some computer parts from Scan delivered to Ireland and received them only 2 days later i was blown away by there service i ordered the parts in the morning and by 4pm that day they were dispatched superb work will definitely be my number once choice in the future.The packaging and product were also very high quality!
I got in contact with a friend of mine who would help me build a gaming computer, he listed off all the parts i'd require and it was my job to hunt them down. Scan made this an incredibly easy task, their easily navigable site along with accurate descriptions make getting things with the required specification easy.
The customer service is incredibly responsive and engaging. I was able to send and receive multiple emails in mere minutes and all my queries were discussed and addressed in a very engaging and friendly manner which was actually quite factual and interesting to read.
They have the BEST delivery service I think I've ever seen used. The delivery can be requested for certain days which is very handy for anyone who works and would like it delivered on a Saturday. You'll receive a text on the day too which will allow you to change the day for delivery or get it delivered to a neighbour. They even send you an email with the likely time for arrival which I thought was amazing but then I realised I can actually track the driver as he makes his delivery and it even tells me how close he is (even giving me time to make a cuppa in anticipation!)
I'm actually running out of descriptive words and i'm going to have to widen my vocabulary, it's the best service overall that I have ever used.
I have done a lot of research in price comparing on the products. After researching scan.co.uk came top of the list at very reasonable price I am still waiting to get another product from them waiting till pay day to buy it :).
Forgot to mention they don't even over charge for their next day delivery service, I purchased 2 products with them and turned it into a bundle delivery and only costing me the same postage for one purchase, these products were then tracked and signed making sure that i received it. The packaging I received was packed to perfection and kept the products stable and cushioned with air bubbles.
I would highly recommend Scan.co.uk to anyone I have had a great experience in purchasing my product the website is very well laid out and easy on the eyes.
A Very Happy Customer
Nathan S Thomas
These headphones are very good for the price, although obviously not intended to be compared to pro-quality items. To my ears, the sound is very balanced and neutral, which is what I was looking for. Unless you have big ears (Noddy not paid the ransom?) these are genuine 'around/over-the-ear' - not 'on-the-ear' - and very comfortable as a result. They have a good quality lead with a curly section which - remembering curly guitar leads from the 60's - I'd rather not have, but hopefully times have changed! The curly bit's also quite 'heavy' if used standing up but this really is nitpicking/personal. Proper 'over-ear' headphones seem quite difficult to find nowadays for some reason, and for around £30 these are difficult to beat, especially when they include a 1/4" jack adaptor too.
And don't forget the price from Scan.co.uk was 6 quid cheaper than Amazon! With delivery within 24 hours, I can't fault their service and would recommend to anyone.
I have used Scan on many occasions from a memory card, to full blown PC builds.Their delivery is first rate, and on many occasions I have had my orders the next day, unless a complicated order, and its been a couple of days, but nothing outside of what was stated for delivery times.Items come very well packaged, if not too well packaged sometimes ( it can take a while to get into your item heh )I have only ever had one item delivered faulty, but this was resolved very speedily and no questions asked.I highly recommend scan, as their services is top notch, delivery is fast, and their prices are usually better than most competitors which is another plus in my books.
very good customer service i most say. was not particularly sure of what i was going to get at first. but very happy with the level of their customer service. not only was the goods exactly as described on the site they package and despatched it almost immediately, with messages to notify you with their every steps. they are light years ahead of others in terms of reliability and superb customer service.. not to mention affordable price, ordered and got my VOX Pathfinder 10 bass amp the following morning. ...my first time of visiting their site but i must commend they offer a first class service.. and that stand them out of others. very impressive and recommendable to say the list i was more than happy with my experience with them; if you are looking to buy from them, go ahead i think you are at the right place ..