“ Type: Fashion „
I ordered my goodS on 7th December 2013 and money was taken from my a/c on 9th December. I emailed Get The Label on 17th December seeking to know whereabouts of my goods. Got email saying problem with my address and courier would be in touch (I had used this website before and there was never a problem with my address previously). Anyway, no word from courier or anyone else. I emailed again on 20th Dec, this time my email was completely ignored. I emailed again on 21st December and again nothing. LOOKS LIKE I'LL HAVE DISAPPOINTED CHILDREN FOR CHRISTMAS.
I ordered a top from them. Returned it and they returned it back saying not label was not on the item and there was also a mark (Yes this was true the item they sent back to me). I took this item out of the package very briefly and tried it on in my bedroom all labels intact decided I didn't like it and returned it in original packaging now they are refusing to give me my money back. Buyers Beware do not Trust Get The Label.com!!
I have used this site a few times now and have been very pleased with everything. I live in Dublin and usually receive my goods within 5 days. The company uses DHL to deliver and I have never had any problems with getthelable.com or DHL. I just received Adidas trainers today and they are the real macoy, they were a tenner cheaper than the Adidas shop. I highly recommend this company.
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I actually came across this website after reading a review from another member on ciao and I decided I would give it a look. This particular website sells a range of designer labels at discounted prices. The items include clothing, accessories and footwear for men, woman and children. Some of the branded items on here include Adidas, Bench, DKNY, Duck and Cover, K-Swiss, Lacoste, Levi, Rockport, Umbro and many more. There is at least over 60 different brands featured on this website, most of which you will probably have heard of before. The main website is quite colourful and bright with offers on the main page. The offers scroll across the page and this change from time to time. At the very top right hand corner of the website you can search for a product and select your country. There are tabs near the top of the page enabling you to browse the category you want. I will go into more details about each of these tabs shortly. On the left hand side you can enter your e-mail address to sign up to their newsletter and it also states that students can get an extra 10% off all purchases. It also has other things down this side such as if you review a product you could win a prize. It also tells you like their page on Facebook or to follow them on twitter. On the bottom of the page it displays a selection of brands hat are featured on the website and you will also find other information such General information which includes Size Guide, About Us, My account and more. There is also a Customer Service section which includes Terms & Conditions, Delivery & Returns, Contact Us, FAQ and more. The final section is titled Quick Links which includes Men, Woman, Boys, Girls, Sale and more. Now more about the items which are in each selected tab.
* Mens - Footwear, Polo Shirts, Sweatshirts, T-Shirts & Vests, Knitwear, Trousers & Jeans, Coats & Jackets, Shorts, Tracksuits, Underwear & Socks.
* Woman - Footwear, Tops, Sweatshirts, Knitwear, Dress, Trousers, Jeans & Leggings, Shirts & Blouses, Skirts and Jumpsuits, Shorts, Coats & Jackets, Fitness & Gym wear, Swimwear, Nightwear, Under & Socks.
* Boys - Infants Footwear Sizes 0-9.5, Children's Footwear Sizes 10-2.5, Junior Footwear Sizes 3-5.5, T-Shirts, Polo Shirts & Vests, Coats & Jackets, Tracksuits, Sweatshirts & Knitwear, Trousers & Jeans, Shorts, Shirts.
* Girls - Junior Footwear Sizes 3-5.5, Children's Footwear Sizes 10-2.5, Infant Footwear Sizes 0-9.5, Pants, Jeans & Shorts, Sweatshirts & Knitwear.
* Accessories - Mens, Womans, Boys, Girls. This includes Bags, Belts, Wallets, Watches, Hats, Gloves, etc.
* New In - Newest items to the website.
* Sale - A range of all the sale items and items that are reduced.
* All Brands - This gives you a list of all the brands included on the website.
Bargains to be Had!
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Just to give you an idea of some of the bargains available on the website I have listed a few examples of some different items so you can see how much money you can save by shopping on here:
* Ladies G-Star Straight Jeans - RRP: £88.99 - Now: £34.99 (Saving you £54.00)
* Ladies Lipsy Polka Dot Shopper Bag - RRP: £39.99 - Now: £19.99 (Saving you £20.00)
* Mens Checked Police Shirt - RRP: £49.99 - Now £29.99 (Saving you £20.00)
* Mens Religion Watch - RRP: £34.99 - Now £19.99 (Saving you £15.00)
I purchased at least 5 items from here including 3 pairs of jeans, a belt and some boots that were in the sale. Although the total price of the items came to about £90.00 due to this being designer labels, I actually saved myself well over £100.00 on the original price of the items which I thought was a bargain. Of course I don't really know if these items really are worth as much as they say for the original price or not.
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I found shopping on the website very easy as I knew what I wanted. I wanted some new jeans and after reading a great review (by Chemical Romance), I decided to purchase the same one's she had written about in the review which were by Henleys. In my local high street shops all I can seem to find is Skinny leg jeans which really don't suit me and I wanted some nice bootcut jeans that I could wear with trainers or my timberland boots. I simply hovered the mouse over ladies and then clicked on Trousers, Jeans & Leggings. On this page it bought up all the items in this section. On the left hand side you will see some options; I selected Jeans so the page just showed Jeans. You can also select the brand you are looking for as well as the size and colour. The results will be displayed after choosing the specific items you want. You don't have to select any of these; you can just browse the whole collection if you aren't sure what you are looking for. The results come up very clearly showing a small picture of the jeans, the colour and stating the brand underneath as well as the original price and the reduce price. You can click on the grey Info tab to find more information out about the product or you can click on the red Buy Now tab which will take you to the product so you can choose your size. When you click on the button to either find out more information or to choose your size you can see a larger picture of the item and also different views such as the back and front view of the product. In some cases such as shoes you can also see the side and underneath view as well.
Some information about the product is displayed next to the picture such as the material and what type of cut the jeans have. The sizes are then displayed below and you simply click on the side you need and then add to your basket. You can also add this to your wish list or e-mail the link to a friend as well. There is a small box underneath the sizes which tells you the different delivery charges depending on which shipping service you wish to use. Simply click on add to basket to add the item to your basket. Your basket is located on the top of the page and it will tell you how many items you have in it and the total cost and total savings you have so far. If you click on your basket you can remove items or change the size of quantity of the items you already have in your basket. When you are happy with your items you can choose other choices such as delivery options. I selected the delivery option of 3-5 days which cost £3.95, but you can also choose next day delivery for £5.95. The cut off for next day delivery is 4pm.
Checkout/Paying for your Items
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If you have never used this website before then you will need to register and create an account, this only takes a few minutes and you just need to fill out your basic information such as name and address. You will also need to create a password for your account as well. This makes is easier should you decide to shop on the website again as it will save your address details. You can also choose whether or not to subscribe to the newsletter which will be sent via e-mail to your e-mail address that you have provided. You don't have to subscribe for the newsletter. After filling in your address and other details you can then process with payment. You will need to enter your billing address if different to the main delivery address you have already entered and then you will need to enter your card information. The website takes Delta, Visa, Maestro, MasterCard and Amex. You also have the option to pay via PayPal if you wish. I decided to pay using a card so I entered my information and confirmed all the details and then paid for my order. On the website they have the 3-D SECURE option, where a password for the card is required. This is for a good level of protections for customers when paying for goods on this website. Payment will be taken when your items are despatched, not at the time of placing your order. How-ever if you use PayPal, funds are debited immediately from your account. After placing the order I received an e-mail confirmation of the items I had ordered and what delivery service I chose. This also had an order number and customer number on it so I could contact them if I wanted to enquire about my order.
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The day after receiving the order confirmation I received an e-mail stating that my order had been despatched. Although I chose standard delivery which normally takes 4-5 working days I was impressed at how quickly my order was despatched. I got sent another separate e-mail giving me information about my order which included the tracking number which I could use on the Hermes website to track my parcel. When I clicked on the link in the e-mail to track the parcel I could see detailed information about the parcel such as what times the courier received the parcel and where the parcel was. When the parcel was delivered it stated what date and what time the parcel was delivered. I found the tracking information brilliant and can't fault the delivery service at all.
Receiving the Items
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The items came in a large, strong plastic bag which had Get The Label in bold silver writing at the bottom of the bag. There was a hole in the bag but it was very doubtful that any items would have been damaged or lost. I cut open the bag carefully using some scissors being careful not to cut through any of the jeans I had just purchased. The jeans came individually wrapped in plastic which had the brand name of the product on. For example the jeans I ordered were Henley's so this along with the logo was on the plastic bag. The boots I ordered came in a box with the brand of the boots on it too. There was a hole in the lid of the boots but after careful inspection the boots were fine and were not damaged. A delivery note/invoice came with the items and it confirmed the items I had ordered. You can find returns information and the returns from on the back of the invoice. All the items were as ordered and there were no problems with the items that I ordered.
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If you wish to send you item back for a refund or exchange this must be done within 21 days. If you send an item back after this time the item will be re-send to you and you will not be refunded. When sending items back you need to fill in the returns slip which can be found on the delivery note. This is self-explanatory. Postage costs will only be refunded on faulty items/goods. You can find more information about their refund/exchange policy on their website. I luckily didn't need to return anything so I can't comment on the process of this.
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I'm glad that I found out about this website as it's perfect for buying a range of items and I now actually have some decent jeans that are really comfortable and good quality. The website is easy to use and it's easy to find items by using the search or simply by just browsing the different categories. They have a great range of items on here for all occasions whether you want a new outfit for day or night or just some new clothes to treat yourself you can find some fantastic bargains on here. In terms of value and price I do think they are fantastic value as the jeans I purchased are obviously worth more than £24.99 due to not only the brand but due to the good quality of them as well. I was extremely impressed with the delivery service and the fact that I could track my delivery to see where it was. Delivery was really quick and a lot quicker than I actually expected. In terms of using the website and my overall experience of using the website and ordering from them I can't actually fault them in any way as I was updated on the progress of my order and was given plenty of information about my order and the whereabouts of it. I can't actually deduct any stars on the website and delivery side of things but this could be damaging to your wallet due to the brilliant prices of some of the items on here. I will be shopping here again and I would recommend the website to others.
Thank you to ChemicalRomance for mentioning this website in one of your reviews. If you hadn't of mentioned it I would of had to wait a lot longer to find some decent boot cut jeans!
(review may also appear on ciao)
I ordered 8 items in the Christmas sale which was buy one get one free. I received an email stating that a part order had been dispatched and I had been charged accordingly. They had cancelled one item I had ordered. I received the order a few days later. After trying on all the items I decided to return 3 items that didn't fit ( I had to pay return P+P). The three items where £14.99 each, total £44.97. I got an email to say that the items had been received and no refund was due to me. I queried the lack of refund and was told that I had returned the items that were free and therefore NO Refund was due !! I replied stating that they were taking to mickey and asked for the items to be returned to me, I offered to pay return P+P. I then received another email stating they couldn't do this.
Then to my amazement, they said that I owed them £7.99 for a t-shirt (which was the free with the item that they had cancelled)
So to sum up, the buy one get one free sale turned out that I got nothing free. Buyers beware, they decide what items are free and manipulate them to suit themselves.
I ordered a pair of shoes Friday evening and they were delivered to my door lunch time on Monday morning - all the way from Liverpool U.K to Cairns Australia in 2.5 days.............Fantastic Service
much of the clothes on the site seem like a good deal. thats where it ends ! i bought a shirt and a pair of trainers . the shirt had been out of the packaging before i got it and the trainers were not the usual adidas quality. this speaks for itself. AVOID
I ordered a pair of Ugg boots earlier in the year having seen the get the label site advertised on the tesco club card rewards site and as I had some spare vouchers decided to change them up to part pay for the boots.
The boots arrived promptly but were clearly damaged, the stitching up the back of one of the boots was all undone and they were oddly packed as if they had been used or sent out before.
I phoned to ask for a returns label as they were faulty. I was told they didn't do that and that I would have to pay for a special delivery service and that they would refund me.
I didn't really have a choice so reluctantly paid to send them back. It took nearly two weeks to get a refund and they never refunded me the postage so I had to phone them to get that. I also had a problem as I had used my club card vouchers and now had nothing to show for them. I asked if I could get them refunded and was told they would send me a refund to use on the get the label site I asked when this would happen and they said when they get around to it! Needless to say it never happened, luckily tesco sorted things out.
A totally unprofessional service from a company selling seconds and damaged stock.
Avoid at all costs.
The prices really are too good to be true!
i bought a pair of adidas trainers from these guys, after only 3 weeks of wear both the toes came loose. i sent them back but get the label said it was down to wear and tear. after 3 weeks for petes sake !my own feeling that parent company jd sports uses get the label.com to offload second grade items . i will never use either of them again
I have been using this website for a couple of years now and its always the first place I look for clothes. As an 18 year old girl I like to dress fashionably but on a budget and this website is perfect for that. I always keep an updated wishlist in time for my birthday or christmas so it makes present shopping easier for family. P&P is reasonable and the website sometimes will deliver for free, also, the cost of delivery remains the same no matter how much you order rather than increase depending on the number of items. I've never had to wait longer than 5 days for a delivery and it often arrives before it is due.
Whenever I wear the clothes I buy from getthelabel.com I always recieve compliments and have seen people wearing things very similar that cost a lot more. Some of the items are not perfectly made but for the prices this is expected, I wouldnt expect a top I've only paid £5 for to be an investment buy so this doesnt bother me. However, some of the sizes are a little bit off and it is best to order the clothes that can be seen on a model as some do not sit exactly how you would expect. It can be difficult to buy the clothes in larger sizes aswell and seems as though there is limited stock when it comes to bigger sizes. I would recommend this website many times over and have never had any problems with payments ect. My boyfriend has used the mens section a few times and the only problem we had was the trainers he ordered began to fall apart after a few weeks, however, as they only cost £10 we didn't mind.
Comments on how I can improve my reviews would be useful as I've not done this before :)
Placed my order on Saturday night with free standard delivery (courtesy of the company's facebook page) and expected my order to be delivered from Wednesday onwards, was delighted when my delivery arrived today, not even 2 working days later.Ordered 2 pairs of converse boots and a branded hooded top, all of great quality in original packaging, sizing as expected.The only suggestion I would make is that items due to be delivered can be tracked in transit to allow customers to have a rough idea of when they will be delivered.All in all an excellent online shopping experience.
Title says it all. Ordered jeans which would have cost me £80 if i had got them direct from the manufacturer but found them here for less than half the price! Delivery took 2 days although i did order on the weakend. Item was in perfect condition, all tags still attached. WIll definitely buy from them again and recommend to all friends.
As a regular online shopper with other big websites such as asos, kandco, very etc I was originally really happy to find a particular ISKA dress on their website at half the price to usual. However when it arrived in the post 7 days after ordering (postage should have been under 5 days) it arrived in packaging that had previously been opened, the material of the dress was pulled in a number of places and their was a large traingle cut in the material.How a company can send a customer an item that appears used or previously returned as fault is unacceptable. I have since returned the item registered post and am waiting for my refund, which if it is not in 7 days as stated on the website I will be writing another negative review.
I ordered three items and my order was confirmed, but when my package arrived they had only dispatched me one. The item they dispatched was a bracelet worth £2 and I was charged £3.95 for postage and packaging, when I rang them and informed them that this situation does not make sense, they told me to pay for the item to be returned to them at the post office and they will refund me for the bracelet. Which means I am going to spend at least £8 for absolutely nothing. I would not waste your time if I am honest.
Was sent fake good and had to go to trading standards - avoid avoid avoid