You really need to not shop with this company unless you live in Spain . I bought a Marcy multigym and on unpacking found it to be damaged and distorted so it wouldn't fit together . I contacted Fitness digital who initially just ignored me . I sent them photos of the damage and still they ignored me . Finally after a few attempts to get a response from them they did actually reply and said a technician would be in touch . No technician got in touch surprisingly . Again I emailed them and again they said as a matter of urgency they would get a technician to contact me . Funnily enough nothing happened again . Now I know a multigym is a huge item to return but all I wanted was a replacement part . More fool me to think they value their customers. Finally I emailed them and wished them all a miserable life and hoped they go bust and all lose their jobs and funnily enough they replied with the same old nonsense regarding a technician . I've instead put a compensation claim in through my credit card and boy do I hope they manage to get the money back off them . Hopefully too they ll go bust and nobody else will be ripped off by Fitness digital because ultimately what they've done is steal my money as I'm left with a useless multigym . Screw you Fitness digital .
Spanish based company which ignores your UK Consumer rights- customer service is atrocious. Avoid!!!!