Expedia is great, when, if, it works. If I had a dime for the amount of times I try to book a holiday and right at the end of the booking process it's unable to complete it for whatever reason.Then it recommends you spend 45 minutes trying to get through to an absolute retard at "customer support"that will only say: "sorry, I don't know what happened here, try again later" (after spending another 45 minutes on the phone to the idiot whilst it's investigating).
Booket one week accommodation in Rio de Janeiro through Expedia.co.uk. The write-up and information on the accommodation was excellent so we felt confident of an excellent time in Rio de Janeiro. My wife as pregnant at the time, so we wanted somewhere close to amenities and her Portuguese school in Ipanema.
We arrived at the hotel to find that it was, in fact, a flat with two rooms that were let out to paying guests (and all this through Expedia!). Many of the hotel descriptions were false. There was no double bed, only a day bed with a pull out bed. No safe, dirt all around, no en suit facilities - had to share communal bathroom. Made a complaint to Expedia by phone shortly after arriving at the "hotel". They spoke to the owner while I was on the phone with them and advised that I should find alternativa accommodation in the middle of the night and with a pregnant wife!
As we had chosen the "hotel" due to its location and convenience, we decided to stay there and await for our complaint to do the rounds inside Expedia and in hope of a refund.
After over 30 days waiting, this is what we received from Expedia:
' Reference Number: X114784111
Thank you for choosing Expedia.co.uk
Since receiving your complaint regarding the Ipanema Copa Rooms, I have contacted the property with regards to the issues you have raised.
They have offered to change the rooms but you have declined this.
With regards to this particular hotel, unlike our Expedia Special Rate Hotels, we do not have a room contract with the property and our website is used as a portal by the hotel to facilitate booking. This is why payment is taken by the hotel directly upon check-in/out.
I regret that my response cannot be more favourable and hope that, despite your recent experience, you will continue to use Expedia.co.uk for your future travel arrangements, hereby allowing us the opportunity to restore your faith in our company.
I trust our position in this regard has now been clarified.
Edgar Gorospe Jr.
Tier 3 Senior Research Specialist
Customer Relations Department for the U.K. and Ireland '
I am a very regular business traveller to Brazil and have almost always booked both hotel and flights through Expedia.co.uk, but I won't touch them again even with a barg pole. They are very happy to take your money, but will abandon and leave you high and dry and the first sign of problems. They are not to be trusted.
You have been warned.
I booked two flights for my Daughter and Son in Law's honeymoon. The Web Page at the point of payment froze. I had no choice but to come out and try again, no problem this time. I received the confirmation and tickets etc with a booking reference number.
When checking in they were told there was another booking for the same flights. Obviously an error, the staff gave them all the details of the unused booking and they sent it to me.
I called the Expedia helpline, and explained what had happened, the lady apologised and promised to "escalate" my claim for a full refund, I would be contacted within 3 days.
When the 4th day past, I called again, spoke to another nice lady and gave her all the same information the first one had aparently not put on record, she promised to contact me within 30 minutes, having heard nothing for another day or so, I decided to contact my credit card company. They are now in the process of trying to get the refund.
I will never used Expedia again, I regularly book flights and travel a lot, now I book either through my travel agent or direct on the airline website. Ironically I find both cheaper than these cowboy websites and certainly more responsive to complaints.
This review comes completely unplanned (surely I'm not the only one that plans my next reviews?) however I do feel the need to share this recent experience as I am more than impressed with the service I received. Working in customer service myself, I feel it's necessary to provide feedback when you receive outstanding or horrendous service, luckily I rarely experience the latter.
Let me just brief you on the website itself before getting into my little story! Expedia.com is essentially a travel agent online, at least that's how I look at it anyway. It's described as the UK's best site for travel deals and offers flights, hotels, full holidays, car hire and also has a section for things to do on your holiday.
When searching for a deal on Expedia, you simply enter the required information and hit search. I have only used Expedia for booking flights and discovering things to do in the area, so I can only comment on those features.
Searching for flights couldn't be easier, you can get anything you could ever need in terms of flights and you can get them for a great price too. My most recent search was actually for a multi-city flight, something that many websites, airlines and travel agents struggle with. Expedia made this whole experience a breeze and after entering dates, locations and passengers I was shown a whole host of options for our trip. We went for the second option shown to us as the flight times were more desirable than the 3am flights in option 1 and after a few minutes of entering our information and payment details, our flights were confirmed. Easy as that!
The things to do section is just as easy to use if you need it! Enter the location and the dates you'll be there and it comes up with plenty suggestions of things you can do to keep yourself entertained on your trip. We've discovered plenty things to do that we would never have known about for the first leg of our trip, so I really recommend having a look at this even if you have a few things planned already.
My experience goes back to my flights though. After placing our booking on two separate itineraries - one for my parents and one for my boyfriend and I due to us having a bit of a worldwide adventure whilst my parents stay in Canada for that time - I was left content and beyond excited for our upcoming holiday. It was booked 21 weeks in advance - what can I say? I'm a keen bean - and I was already counting down the days. We got an amazing deal for our flights and I still can't quite believe the prices, especially for the itinerary for mine and my boyfriend's trip. We're travelling from Scotland - Canada - USA - Germany - Scotland and got the flights for around £1600 for the two of us. Sounds like a lot of money, but when you consider the whole trip, it's a steal! My parents weren't quite as lucky and they were actually more expensive to fly Scotland - Canada - Scotland, however £2000 later, their trip was booked. Their trip was only more expensive due to it not being an in demand area to fly to in Canada, so we weren't fussed about the price, after all, it's a family wedding we're going to.
From here on in the review, I'll refer to the multicity trip as itinerary 1, and the direct trip as itinerary 2, just to save confusion.
Roughly 3 weeks after the booking (and a sore throat from talking about the upcoming holiday so much), I received an email saying that a flight had been changed in itinerary 1. I did my usual freakout when I saw the preview of the email on my iphone, until I opened it fully and realised the flight had only been changed by 10 minutes. No big deal. I was just happy Expedia kept us in the loop.
I had no real opinions on the company until yesterday when I received an email from them at work stating that two out of the four flights in itinerary 2 (there's a stopover in London both directions) had been cancelled. Cue my instant freakout. I called my mum on my lunch break and after a quick conversation...
"Mum, how do you feel about moving to Canada?"
"I don't fancy it, why?"
"Uh..I think your flight home has been cancelled"
...I was reassured that the airline would have to reschedule them onto another flight and not worry. Panic over. Kind of.
It wasn't until I finished work that I checked my email again to open an email stating that one of the flights in itinerary 1 had been cancelled. CUE MAJOR FREAKOUT.
I rang Expedia as soon as I got home (5.30pm and customer services were still open and willing to help, bonus points!) where I was happily greeted with a friendly young woman by the name of Charlene. I explained to her what the emails said and how worried I was about the trips and she explained that it wasn't the long haul flights that had been cancelled, but the flights between our home city and London. Air Canada had been hosting those flights via BMI, but BMI have gone bust and can no longer carry on with the flight. Charlene then informed me that British Airways would be happy to have us on one of their connecting flights for no extra charge and we would be upgraded to first class as an apology despite BA being at absolutely no fault whatsoever. I can't quite explain how happy I am with this service as Charlene really did do everything she could to calm me down - I wasn't angry, just worried that my holiday of a lifetime would come to a halt before it got going. Not only did she successfully calm me down, but she successfully booked us onto the other connecting flights within a few minutes and emailed out our new itineraries and e-tickets.
Very happy customer!
My only gripe is that since booking the flights and searching for hotels through Expedia (although we booked with the hotel itself to reap the benefits of their loyalty service), I keep getting emailed 20% vouchers for hotels and holidays in New York City. Great, hm? Well, not really. 20% off doesn't really help after the whole trip is booked! I do appreciated the gesture, but it'd be appreciated more if it could be put to any use.
Although I haven't actually been on the trip yet, I am very happy with my experience so far and 100% recommend Expedia for anyone looking to book flights or a holiday. I don't want to jinx anything, but I doubt there will be any negatives to add to this review based on the flight bookings at the airport, but if there are, I'll edit those in come August time.
As with all of my recent reviews, all of my miles are going towards my spending fund. Thanks for being a penny towards my memories!
A telephone agent sorted my holiday plans on the phone, for my return I was booked to leave Las Vegas on Friday evening and get to Manchester on SUNDAY. Just what a woman in her 50's travelling alone wants. As the e-mail stated I would receive conformation of the booking within 24 hours I though this would be simple to sort out as it had not been confirmed.......WRONG! I was then told that they had taken my money, the flights booked and agreed so the 24 hour conformation meant nothing and I should have rung back the same night to amend it...............problem was at that point I did not know I had a problem! Despite a minimum of TEN phone calls and now two complaints by e-mail which have been ignored the position remains the same. I finally got the '24 hour conformation e-mail' 15 DAYS later, and only because I was complaining that I had never had it?
IT IS MY OWN FAULT, if I had read these reviews first I would never be in this position, why do we wait for it all to go wrong before looking at the reviews. The company is based in Lahore, India. The staff are rude if you ask how you can complain about the service. My family & I will never use this company again.
I booked a so called "secret saver" hotel with expedia.co.uk last week. I obviously didn't have the hotel name till after paying the non-refundable full charge. When the name was revealed, it was an unpleasant surprise, as it was small hotel in an area that I don't particularly like. But I thought that was okay, and it is part of the deal in which you save money. But when I tried to check the price of the same room in the same hotel on the same dates, I could actually get a cheaper and fully refundable deal, and I didn't have to go through the discomfort of booking a hotel without knowing its name.
I wrote to expedia UK complaining about this, but got no reply what so ever!
There many on-line travel agents out there nowadays, you don't need expedia.co.uk any more. Using comparison websites is also very useful.
(My experience with expedia.com and expedia.ca was better, but last time I used those was at least a couple of years ago)
As a regular business traveller I was booking at least 10 flights a year through Expedia, usually the same Far East
route which I am accustomed to so no problems of misunderstandings etc.
My most recent flight from London to Beijing cost me around £ 1250.00 - I paid and the ticket was e-mailed/
confirmed, all well and good.
My bank then called me to say that a second attempt for payment against the same purchase transaction
reference has been stopped by my bank because this time the request was in US$ to the same value I had
already paid in Sterling.
So whilst I felt somewhat lucky this double payment had not been released from my bank - the problem was
after talking to my bank, that this second attempted transaction is now regarded as fraud, and therefore they
froze my account until the issue is resolved.
To clear the situation the bank advised me to contact Expedia and ask them to send a fax quoting all the
bank reference details given to me, and for Expedia to state that either they do not intend to proceed with the
second transaction or to admit a mistake.
So now the ping pong e-mails begin between Expedia and myself, whereupon Expedia are asking me to contact
the Airline, and the Airline telling me to contact Expedia.
I am writing this review as this situation is happening now, and my bank will clear the problem without Expedia's
help when I return to the UK, - but this could have been a lot worse had the second attempt been in Sterling
because my bank would have not questioned the payment.
Finally, Expedia always end their e-mails with 'Thank you for using Expedia.co.uk' - Like F**K I will !!
Expedia are the new e-cowboys. They sell packages that are not possible - in our case the airline no longer served the route they were selling. Trying to sort anything out with them is impossible. They are difficult and do not respond as they promise they will. I travel extensively am I am shocked that these practices seem to be unregulated.
DO NOT BOOK VIA EXPEDIA. Expedia charged us £36 for one small suitcase to take on the plane. The customer service rep of easyjet actually said, "Never book with expedia, this always happends". Did not realise the charge until booking in with easyjet. Could not pay online on easyjet site for luggage as flight was booked through expedia and not easyjet. When challenged at home expedia were horendous with their customer service. No phone number to the customer service, you can only email them!!! Politely told, 'tough'. Never ever use expedia, i will never again.
I HATE expedia.co.uk. Yes, they found me a flight, and ,yes, I will be able to fly to my destination. But ..... it has taken over 2 hours on hold, 4 phone calls, 6 emails, a fax, 30 pounds and nearly 3 weeks to correct a name error on my flight from London to Geneva. Staff at the call centre have been unknowledgeable and have always put me on hold for long periods to find out the information they need to tell me. Eventually they worked out that I had to send them a fax or email PDF of my passport to change the flight with British Airways. However they gave me the wrong fax number and nobody at the call centre is able to open external attachments on email! They would not reply to emails asking for the correct fax number which is not on their website. I will never, ever use Expedia again. Poor service and not the cheapest flights anyway.
I most definitely will not use expedia again. They are very eager to get your business and certainly appear competent and friendly to begin with. However once you have booked and they have your money they don't want to know if you have a problem --a polite but 'tough cookie' attitude appears---and they charge exorbitant fees for cancellations which happen to anyone through changed circumstances.
Expedia is a useful online travel shop. It offers everything from flights, to hotels, travel insurance, car hire, package holidays and even combined deals. And it does this in a very easy to understand, easy to follow layout that even the less web savvy can master quite quickly.
For me, it is the first stop when i'm looking to go on a trip. Yet ironically it's not a place I often actually buy anything from. The reason for this is historically i've found it to be a bit more expensive. Just a little research will demonstrate to you that other sites almost always have better deals.
Furthermore, some options on expedia are a bit limited. In terms of flights, many websites now offer a cross-section of dates - allowing you to find the best combination of flights to a given destination. Expedia does not do this, and so one must manually go through every combination to find the best deal.
Hotel booking is quite restricted too (not to mention, expensive). Other sites such as booking.com allow you to reserve a room in advance without parting with any money. This is useful should plans fall through. Yet with expedia, everything (in my experience) seems to be pre-pay. And it's not as if the rates are substantially better - actually, they're worse.
The option to combine flights and hotels isn't too useful, either. Often i've been able to come up with far cheaper itineraries myself, independently. Expedia just seems to equal added expense and hastle, while all the while offering poor customisation.
For that reason I tend not to purchase anything on here. I visit it first because it gives a good indication of the high end scale of what I might expect to pay.
Recently needing to book up a hotel for my second honeymoon (which I go on at the beginning of May) I was looking to find a deal on a specific hotel in Portugal and had looked around a number of websites but was only able to find bed and breakfast availability on all of them so thought I'd try expedia.co.uk and was glad to find half board available for less than £100 more than bed and breakfast for a week so this was well worth the extra little bit.
The website is one which is offered on my favourite cashback website and so when booking I was able to get cashback of over £30 which has led to the halfboard option for my wife and I costing less than £50 more for a week long stay.
The website was easy to navigate and locating information was simple and quick. Their are reviews available on hotels which really does help to make an informed decision and the photos available help a lot to get an idea of where you would be booking.
When booking it is quick and easy with you registering an account and making your payment using a debit or credit card so that you know everything is in place for your trip away.
Whilst I can't comment on the customer service I have been impressed with the website overall for variety of hotels on offer and the value offered.
Booked a trip to rome with Expedia, When our return flight was cancelled last saturday by BA for our return trip on the sunday evening i tryed to contact expedia by phone , was kept waiting for over 3hrs and gave up and decided to contact them by Email. On there website it states that emails will be responded to within 24 hrs , i can understand with the current situation that it might take a little longer, but have tryed to call and email everyday since and have not had any responce. Would like to know if anyone else has been stranded with Expedia without any help from them. Finaly returned home thursday evening after booking direct with BA. Let me know if anyone else you know has had a simular experience with expedia has i think they need to explain thereselfs. Thanks Jonathan strudwic
A travel booking website which is one of the best known on the web as well as being one of the more competitively priced. All aspect of travel can be purchased on line including insurance. Expedia was initially set up so that the consumer could book their on trip by bolting flights, hotels, car hire together. This way they may get it cheaper than a package but also get a trip which is a bit more adventurous than usual. Expedia still do this however they also now do sell packages as well.
The site itself is clean, colourful and easy to use. It has special deals on which it promotes on the site and also via other means such as emails to subscribers and other websites. It links to the travelers independents reviews so that you can read what other people have stated about hotels, service and the trip in general which can be extremely helpful when it comes to making bookings. If you use the website a lot it enables you to set up an account with your credit card details so that you don't have to alter them all the time which can be very time saving. Of course if you are unhappy with this there is also the ability to not store private details.
The site itself is in partnership with cashback sites, so you can get a percentage of the total transaction amount as well as receiving nectar points if you state your card number upon completion of booking. This allows the traveler to obtain a really good price along with extra rewards as well which is a great marketing tool and very attractive to the travelers.
I have only ever used Expedia for hotels and for this I have found them great. They state the cancellation policy clearly, fees including taxes so there is nothing misleading and reviews on the hotels and statements about properties have been accurate. Being able to search for hotels when you are unsure of the area is difficult however Expedia with their various methods they make it much easier than some other sites.