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32 Reviews
  • Badly trained staff
  • WHEN SELLING A ITEM TO CASH CONVERTERS,THEY SHOULD GIVE YOU A FAIR PRICE, BUT THEY DON'T, THEY GIVE YOU 60%, LESS ,THEY WHAT YOU ORGINALLY PAID FOR IT NEW, I THINK IS REALLY WRONG, THE LAWS SHOULD CHANGE, TO PROTECT THE COMSUMER.
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      13.12.2013 14:32
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      Might be worth a look if you want to sell old items, but go elsewhere for a loan

      I think we've probably all heard of cash converters either from TV ads or seeing them in the highstreet, but until a couple of weeks ago I'd never stepped foot inside one before. The primary reason was having looked in their window on past occasions it appeared they're not really clued up on what they're selling ie. they had an old manual film lens in the window with a ticket on it saying 'Canon 67mm Haze' which was what the filter was attached to the front of the lens, not the lens itself...

      Anyway a work colleague of mine told me that they'd buy pretty much anything so I decided to pay them a visit as I wanted to declutter and get rid of most of my old camera collection. Essentially the bits and bobs I'd decided to get rid of were old film cameras, lenses and accessories that would sell for a couple of quid each on ebay if I was lucky - I had been planning to list everything in one job lot, but arranging a courier due to the weight of everything was putting me off.

      The selling experience:
      So the time came when I had to pop into town (Bognor Regis) and pick up something from the post office and I took the 3 most modern lenses from my collection with me to 'test the waters' as it were. There was one person already being served at the appropriate counter so I waited in line behind him for about 10 minutes before it was my turn. The chap at the counter input the details, although I had to help him a bit - he clearly knew nothing at all about photography and often entered details wrong meaning he struggled to find some things, and gave me values they were willing to pay.

      When I accepted the offer he asked for ID in order to sell. I had been looking at the posters behind the counter which gave information on the number of 'points' each ID gave for a transaction and was confident I had enough, but that wasn't to be. It seems most of the things on the poster inc. credit cards aren't accepted anymore and a driving licence alone wasn't enough so I had to go to the bank and get them to print something with my address on and stamp it with the date. On my return I had another good 15 minute wait before I was seen again - they used a webcam to take a photo of me and set up an account, I then had to sign a print out stating the items and individual values before I handed over the goods and they gave me the cash.

      As they'd accepted everything I first brought in I made my next trip a few days later with most of the lenses from my collection. Once again they were happy to buy everything for a value I thought was fair. I hadn't been planning to go back to town for the remainder of the year, but another forced trip to the post office this morning saw me back in that direction again, so I took all the camera bodies (the hardest to sell bits from my collection on eBay), 2 more lenses and a single pin flash. Luckily as I arrived very shortly after they opened I didn't have to wait to be served, once again every item was accepted by them for the highest value of all my transactions so far.

      The three times I've visited they've put the item information into their system and given me a value, when I've agreed I'm happy with that it seems like they have to go through the whole process again (including serial numbers this time) and check the items work. Given that it appears they often have no idea what it is they're buying this is easier said than done and I had to tell them how a lot of this stuff worked. All in all it does mean the process is time consuming and I spent about 45 minutes in there this morning selling 10 items. The other two occasions were also about 40 minutes to an hour each, so don't expect a quick sale!

      Value given for items:
      As I mentioned I've sold them most of my old camera collection - these were all working and useable items, but of an age and type where they're not particularly popular and therefore had no real value. As a professional photographer and someone who works in a camera shop I am well aware of the values of everything I had - essentially all low enough that I couldn't really be bothered with the effort of selling on eBay! Over the course of my visits to the shop everything I sold them has netted me a total of £157 and I'm still left with a few old camera cases, a couple of lenses with fungus and a couple of broken cameras. If I'd gone down the eBay route I would have listed absolutely everything as a job lot and would have been happy with £50, very happy with £100. So the return I've got on my items from cash converters has exceeded my expectations.

      That said do not get your hopes up - I did see a chap selling some Mikita power tools and he was given £30 each for them. Now I don't know much about power tools, but the values did sound rather low to me. I also don't imagine you'd get much for newer technology. I think with that sort of thing, private sale is the way to go as you'll probably make more. Where you're likely to get the best deal is to do what I did and sell outdated equipment - the kind that is still common, not popular, costly to post due to weight (limiting sales and value on sites like eBay), but does have some market in the right place.

      ID:
      The display posters with all the points for various forms of ID are apparently not applicable/right according to the Bognor branch so you need to make sure you have enough appropriate things with you or you'll end up frustrated. A driving licence is a winner and combined with something like a bank/credit card statement this was enough for me (although the letter/statement does need to be within the last 3 months) - essentially they wanted two current/recent items with my name and address on.

      Making purchases in store:
      This section is going to be brief as I haven't actually bought anything, but I did have a look at things on offer while I was waiting around - certainly on camera equipment tickets were often wrong, other electrical goods seemed to vary from reasonable price to too much. DVD's and CD's seemed nice and cheap - I saw some for as little as 50p. Overall I'd say it's probably not the best place to shop unless you already have all the knowledge on the item you want to buy, because the chances are they don't have a clue (I suppose this could work out to your advantage!)

      Staff:
      There have been multiple members of staff in the shop each time I've been in, at least 4 on all occasions, and 2 counters - one for selling and I assume the other is for everything else. While the counter for buying in goods had 2 'tills' on it, there was only one member of staff manning it and even when there were lots of people waiting none of the other staff came over to help (even though they weren't doing anything else) until my last visit, when the chap serving me asked a colleague to serve someone else.

      That said the one person I did speak to (same one each time) was very friendly even if he didn't really know what he was doing when it came to knowing what my items were or how they worked!

      The branch:
      The Bognor Regis branch does look fairly nice for what is essentially a pawn shop - they have a big yellow and red sign out front so it's clear what the shop is, the windows are large and there's plenty of floor space with no trip hazards. Everything looked very clean and quite modern so no complaints there.

      Other services:
      I heard the term 'lay by' mentioned by numerous people while I was there, but honestly have no idea what it is other than a service they obviously provide! Clearly they buy and sell goods, they also act like a traditional pawn shop by loaning money against goods that you can buy back within a given time frame and they also offer basic short term cash loans. With the latter two you'd always be better off getting a proper loan from a bank or similar, provided your credit rating is good enough.

      Would I go again?
      Yes, after all I've already been 3 times in less than 2 weeks! I have however sold pretty much everything I wanted to get rid of (that works) - I have just a couple of bits left I'll pop in on my next trip to town, which leads me to my final point - personally I would never make a special trip out just to go there given you never know how much they'll offer (if anything) and I wouldn't want to waste a whole trip out, and petrol for no reason, but combining it with a shopping trip etc. makes it a likely worthwhile diversion.

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        25.10.2013 18:00

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        its outragous and im very angry and upset about this

        well. i pawned my phone at cash converters and when the month was i up i payed to set it up for another month, well i went there to get the phone a few weeks later and they have sold it on me and yet i still have time left before its due to come out. and i think this is unfair how can they just sell my phone on me?! so now they are offering me another phone in poor condition that has scratches on the case and screen etc, when mine was in perfect condition no scratches i also brought a rubber outer case it was practically brand new. they are obviously in the wrong as i cant understand why would they offer me another phone. not only that but the phone has sentimental value as it was a relatives whom has past away. i am very unhappy and i would like something done about this!

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        28.05.2013 22:12

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        Bought a bass guitar off their site and paid on a card I got the conformation receipt, Waited 2 days for the Order Dispatch to go from 'Waiting' to 'posted' and then for no reason I got a refund email, No explanation, No Sorry, Nothing! I sent a email asking Why and guess what, No reply, No answers, Nothing.Pretty Dire customer Care and not recommended in any way.

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        09.02.2013 18:08
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        I've always been okay with them.

        When I walk into my local cash converters, I usually expect to have a cheap and cheerful time. They always seek to have a sale going on and I end up with more CDs than I was expecting. The shop always seems to be busy when I go in, but there is never that much of a queue for buying stuff, but there is for selling. I've never sold anything to Cash Converters, just never had the desire to.

        I find the atmosphere in the shop is quite retro and a bit outdated, but that I think it's because of all the second hand goods there. Not just that but they also still use the old fashioned tills and use pen and paper to keep a record of products and prices. I feel as if the shop has a 90s feel to it.

        I never know what I'm going to see, but I really only come in to buy some CDs. Which I think its quite fun because you get to discover old artists and old LPs not in HMV anymore. So my favourite thing about the shop is the cheap prices and the customer service. Although I've heard that not other branches are as good and the police make frequent trips.

        One thing that really annoys me is the stickers, they are a pain to get off and it still leaves some horrible residue that takes even longer to get rid off. They should get some better stickers that dint leave awful residue. Thanks to Cash Converters my CD collection is very big and what I find there really helps me give new idea fir my reviews.

        My local cash converters store sells entertainment products, jewellery, instruments, sport objects and electronic stuff. Once in a while, they still sell old videos but that's only when they get them. I remember buying one video for 10p. Prices for CDs can range between £1 and £2, but they are usually always £1.50 unless they are a recent release. Games are usually about £3.

        I think the shop could do with a bit more colour though, the shop is well lit up but the carpet is really dull. You can't really see the wall because there is so much stock. The shop can get quite cramped and i think there needs to be improved access for disabled people and families. Overall for what it is, I like Cash Converters, but it needs to do more to rival CeX.

        CeX in my town has a more modern look and bursts with colour. My CeX doesn't have a licence to sell music, but has very good prices for games, find and gadgets. And I go to CeX way more often than Cash Converters nowadays. I think Cash Converters is a good place to go if you are looking for quick cash or something cheap, but there are stores that already do that and do it better. But I will always go to Cash Converters to look for cheap music.

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        18.05.2012 21:51

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        I bought a samsung phone online from cash converters website (www.cashconverters.co.uk) last monday morning and paid via paypal and after the payment the status of my orders was shown as "Awaiting Dispatch". The same status was shown on tuesday until evening and then I sent an email to confirm the delivery of my phone on wednessday morning and today (Friday), I got a reply that your payment is refunded and order is cancelled. No reason mentioned.I payed via quickest way and waited for 5 days and not got this.And funny thing is that the online status of the product is still "Awaiting Dispatch".

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        18.01.2011 22:09

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        would never go there again.

        I took in a kinect sensor, call of duty - black ops, dance central and a good as new ds lite. I waited in a queue for over an hour, due to the fact the two staff on duty kept going in the back of the store - out of view - for long periods of time.
        I was then asked to show ID, which i happily handed over - only to be told it was not suitable. I had a full uk driving licence with counterpart, a uk passport and an electricity bill. I asked what else was needed, and was told because i was married, i needed to produce my marriage certificate. I explained it was a long drive home to get it, and after a lengthy conversation - she agreed to proceed.
        After looking at my items she quoted me an extremely low price of £45, i was shocked and quickly left the store.

        A complete waste of time, the staff were not atall helpful and the quote was criminal!
        Cash converters... no - cash criminals!

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        04.01.2011 00:30
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        Cash Converters

        Cash Converters is not a bad place to stop for games on consoles new and old, and the Glasgow branch is right next to my bus-stop home! When I've had to return faulty games it's been a simple straight swap for something else, and when selling goods, a provisional driving license will do as proof of identification; the money to be made (or credit gained, which has to be used on the same day) from selling goods is not going to be great, but I have been pleasantly surprised by how much they've offered me on occasions.

        Whilst their game deals can match, and sometimes better, those of dedicated videogame shops, generally these games might not be in such good nick. And their price stickers do not help, as these are sure to leave behind sticky residue - although the staff have sticker remover at hand, it can be inconvenient when buying in numbers at a busy hour. Goods tend to come with a 60-day warranty - an N64 I bought I've now had for about six years, and it's still going strong! =)

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          21.12.2010 17:34

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          DONT SHOP AT CASH CON VERTORS

          HAD MY SAT NAV STOLEN SATURDAY NIGHT WENT TO CASH-CON-VERTORS ST BENIDICTS NORWICH NORFOLK MONDAY AFTERNOON 20TH DECEMBER BOUGHT A SECOND HAND TOM TOM ONE FOR £50 POUNDS WITH A GUARANTEE THAT I COULD TAKE IT BACK IF ANY PROBS IT WORKED BUT WAS TIRED THE CRADLE SUCKER WOULDNT STICK THE SAT NAV TO THE WINDOW SCREEN THE SAT NAV SCREEN IS VERY FADED AND IT WAS BASICLY NOT WORTH THE MONEY I HAD PAID FOR IT I TOOK IT,I TOOK IT BACK FOR A REFUND ON TUESDAY 21ST OF DECEMBER AFTER SOME TIME AND LOTS OF SPEAL FROM THE SPOTTY NOSED STAFF AND THE RUDE MANAGER THEY AGREED THE BEST I COULD HAVE WAS A IN STORE CREDIT NOTE NOT GOOD ENOUGH I LEFT STILL OWNING A BAD SECOND HAND SAT NAV I PHONED HEAD OFFICE WAS TOLD I WOULD BE RANG BACK THIS WAS AT 10 THIS MORNING STILL NO PHONE CALL BUT I WONT GO AWAY AND I WILL TAKE THE TO A SMALL CLAIMS COURT TO RECOVER MY MONEY!!! SO MY ADVICE IS CASH----CON---VERTORS IS WHAT IT SAYS THEY ARE NOTHING MORE THEN CONMEN SO DONT SHOP THERE

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          05.12.2009 18:17
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          Good bargains to be had!

          I recently purchased some goods from my local Cash Converters in Norwich. I have to say I was surprised with the how good the prices were and also how helpful the staff were in helping me to buy the right products. The manager was particularly helpful and very polite, spending quite some time with me and showing me all the various models they had for the surround sound system that I was looking for, even setting it up with a t.v to demonstrate it working properly. I did have to return one of the dvds that I had purchased the next day because it wouldn't play correctly and they exchanged it with no problem at all. I would recommend to any of my friends to purchase goods from here. I know people give these stores a hard time but don't tar them all with the same brush, just because you get a bad experience in one shop doesn't mean they're all the same does it.

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            19.11.2009 20:16
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            Great shop

            Hi, I have recently been in my local Cash Converters in Bowthorpe near Norwich. Although I have had bad experiences with Cash Converters before, this shop is different.

            The staff are helpful and easy to talk to and with a range of aged staff from 17 to over 30 they have a wide knowledge of all the products. The manger is helpful and understanding often doing favours for customers that the Norwich stores wouldn't even consider. However there is an American member of staff which pays next to nothing for items and can be quite short with some customers. The salesmen are funny and are good fun for when you just want a chat. Generally a great aura.

            The products in the shop may not be the greatest this is most likely because of the area, poor customers; therefore, poor stock. On the other hand this can go to your advantage, because the customers are all on benefits the shop cant charge a great deal because they wouldn't be able to sell the item if it was too expensive, so picking up a deal is quick and easy.

            They do a 'Lay-by' system where you pay a deposit and pay off daily, weekly or monthly. Until the product is fully paid off then you get your item.

            The 'Buy-back' is also helpful for a short time loan. I once pawned in a gold ring and got well over £20. Twenty eight days later I paid it back with a small interest rate and everything was back to normal.

            So in conclusion Cash Converters Bowthorpe is great. Good service and good prices.

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              04.11.2009 14:52

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              Be warned and careful what you buy.

              I bought a DVD player for my autistic daughter to have in the car to keep her occupiued in a nerby Cash Converters . It came with a 3 month warranty but packed up after a month. Taking it back I was given a "credit note" , though quite who it credits I don't really know! and was told that I would be contacted when another came in stock. Not suprisingly this has not happened in 3 months , though they did call to apologise last week. However every time I go in the chap I delt with seems to be on a day off and today I was told with a shrug of the shoulders that I would "have to spend it here" All I wanted was my money back to go buy a new one which I suppose I should have done in the first place. So now they have my cash and I have sweet F.A! The manager was about as unhelpful as it was possible to be. What happened to the customer being right? This shop is 30 miles from my house so it's not like I can keep going back. BE WARNED!

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              12.06.2009 16:45
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              Cash Converters - Modern take on the Pawn Shop

              Cash Converters is a modern take on an old fashioned idea - the Pawn Shop. Everyone needs a little extra cash when times are tight. Cash Converters serves several purposes. It can be a source of cash in exchange for something of value which you own. You can leave something of value with them, and borrow money on it. This is much the same as the old Pawn Brokers. You can get an advance on your next set of wages. This may be the only way some people can get a very small unsecured loan.

              You can go into Cash Converters and buy the pre-owned goods at prices that reflect their condition.

              You can find anything from jewellery, small electrical goods like computers, Televisions, exercise machines games and bric-a-brac. Because of the nature of the supply, you never know what you might find in cash converters. One store will have completely different goods from the next, so if you are looking for something particular, and you don't see it in one Cash Converter store, try different stores the item will be sold at a price that is higher than the owner received and the proceeds kept by Cash Converters.

              I have bought a small games console for £30 that would have cost £80 had I bought it new. The type that grandchildren want today and want replaced tomorrow. It was perfect for the purpose and lasted just a long as the £130 Nintendo DS I bought her!

              Obviously it is a business and must make a profit. The price Cash Converters will pay for goods is much lower than they will sell those goods for. So, don't expect to get rich on the proceeds, and don't expect to buy goods there at knock down prices.

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                23.05.2009 20:31
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                Still worth a look for that little something, but not worth the effort in most cases.

                I didnt know of this place for years until a friend of mine took me their to buy a guitar amp. It was a Marshall 50watt valve amp and was at a very good price! It opened up my eyes to the bargain he was getting and maybe I was missing out!

                Coincedently, the shop then moved more into the centre of town and was easier to get to, so I make quite regular visits. Being an audio and music freak, it was always the microphones, guitars, amplifiers, mixers etc I was checking out. Every so often I would just have a general browse too however.

                I thought how it must have been a one off that my mate got a bargain, because the prices didnt seem that great at all, especially for the quality of some of the things! I didnt think too much of it however.

                A few months on and I was looking to get some cash for my bass guitar I no longer needed. After looking about to sell it, i decided to take it here. I took it upto the desk, and they said theyd take it out back and get theyre expert to have a look at its condition and give me a price. I cant help but think the expert was the internet, just to see the general RRP.

                They come back out a couple of minutes (or websites) later, and tell me 'We just have to get our guitar expert to test it out, see its condition.' I thought 'Oh well atleast theyre thorough. Seems professional.' However I was wrong. They called over a young guy, possibly 18 who I had seen in a band in a local gig I had went to a few weeks ago, who I must say wasnt even that good. He picked up the guitar, plugged it in, and went to play it. At first it made no sound, purely because he didnt know which knob was the volume. Then after plucking 2 strings twice, he said 'yeah, its in good condition, its fine'. It was hardly a professional opinion.

                After all this, they said they would accept it, and gave me a price... £30.
                I didnt expect much but £30 went too far! They explained they buy at half the price they were going to sell, yet they had the same guitar up on the wall, in worse condition but for £180 (although the retail for new was £160). This went too far and I declined their offer, took it elsewhere and eventually sold it to a good friend of mine for £90. We were both happy.

                This was a bad experience I found and although I will still browse there, I still havent yet made a purchase. Maybe one day I'll get that one bargain avaliable, like my friend.

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                  26.04.2009 21:48
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                  Rough Diamonds which can shine

                  A little saying of mine:

                  ALL IS FAIR IN LOVE,WAR AND RETAIL.

                  I've been a regular customer of a couple of Cash Converters stores in Wolverhampton and Dudley, West Midlands and hopefully this review will provide some information and counter some of the slanderous and unfair statements made about them.

                  Cash Converters started in 1984 as a small pawn shop in Perth, Australia and has now grown into the World's largest chain of second hand dealers with a presence in most main cities in the Western world. The UK has about 90 stores and is expanding all the time.

                  They deal in Second Hand stock mostly although they sometimes offer New and B Graded stock. This however depends on the individual store are 90% of Cash Converters is operated on a Franchise basis-good in the sense that they were able to expand at a phenomenal rate but not so good insomuch that every store can have their own rules regarding buying and selling etc. This makes Cash Converters a bit of a Lottery, you may win or lose depending on location/ownership.

                  Cash Converters offer a massive range of stock for sale, more than just about any other High St Retailer. This includes TV's, VCR's DVD Players, HiFi's,Gardening Tools, Jewellery, Game Consoles, Games, DVD's, CD's, Bikes,Sports Equipment etc As they are dealing mostly with Second Hand goods, their stock range can vary massively both from store level and on a daily basis.

                  There are several facillities that are on offer for customers wishing to make purchases from Cash Converters, some which are unique in their origin. They are:

                  1) PAY UPFRONT-Self Explanatory. Goods can be paid for with Cash, Cheque (subject to Store Policy which can vary), Credit and Debit Card. They will also accept in-store issued Credit Notes* and Cash Converters Gift Vouchers.

                  * As Cash Converters operate on a Franchise basis, Credit notes are only valid from the store they are issued, so don't expect to use a Credit note issued in Kings Heath in Birmingham to be valid in Wolverhampton for example.

                  2)LAYBY. You can ask for a Layby for a particular purchase which involves you placing a 20% deposit and then paying for the purchase over 12 weeks. You
                  collect the item only when the purchase is complete, this is also the time your guarantee starts. It represents a particularly convenient way of making purchases if you don't have the means to pay for an item there and then but you have to sign a legally binding contract. However, if you change your mind, your are NOT entitled to a refund NOR if you fail to keep up the payments. This is one of the instances where you may be offered a Credit note. Bear this in mind before you commit yourself.

                  3) INSTANT CREDIT. Some Cash Converters store offer a form of Instant Credit run by alternative Finance companies like Provident or Greenwood. You have to offer sevveral forms of good ID such as a Full Driving Licence and/or Debit Card, recent Utility bill etc. However APR wise this is a very expensive way of purchasing and the stores I've mentioned have stopped offering this particular facillity.

                  I have walked out of Cash Converters stores with some cracking bargains such as an as-new Panasonic Fax machine which was several years old for £19.95 and originally retailed for £199.95, a Rowenta Expert Steam Iron-again as-new for £59.95 which was for sale at £199.95, a Casio G-Shock watch for £18.95 which originally retailed for £99.95. The scope for a real bargain is considerable BUT this doesn't apply in every case and you have to be prepared and know the sort of product you want. Cash Converters usually offer a 56 day guarantee in the event of faulty goods where a repair/replacement or refund is offered at your discretion within 28 days and 56 days at theirs. B Graded and New Stock usually come with a 12 month Guarantee-the same as most High St shops.

                  In my experience however, Cash Converters stick to the letter of the law regarding returns . So You will NOT be entitled to a refund because you've changed your mind, your Auntie Mary bought you the same one for your birthday, your cat died, you've damaged the goods (accidentally or otherwise!), you want them to price match Ebay-It isn't going to happen!

                  Regarding purchasing, Cash Converters offer several facillities again some of which were unique to them. These are:

                  1) OUTRIGHT PURCHASE-Cash Converters will offer to purchase your unwanted goods outright and will pay in cash on the spot. Goods required are vast so pretty much anything of value will be accepted.

                  2) BUYBACK OPTION. This facillity has the option of allowing your goods to be sold and then you having the option of repurchasing for the purchase price plus a redemption fee. This is subject to a Legally binding agreement which has to be signed, and they are NOT responsible for any loss or damage. A well run Franchise shouldn't ever have to enforce this condition and in my years of selling/buyback I've never encountered a problem. This is subject to a 28 day clause and if you don't return and either repurchase or renew the option (subject to a renewal fee) then you lose the option and the goods are then offered for sale. Also bear in mind, legally speaking THIS IS NOT A LOAN OR A PAWN, so APR rates, reminder letters etc are NOT APPLICABLE.

                  To facilitate either of these options it is imprtant to present at least TWO FORMS OF CURRENT GOOD ID such as a Bank Statement, Driving Licence, Passport, Utility Bill etc. The criteria varies but NO ID=NO SALE/BUYBACK-no matter how many times you've been there.Most stores will also photograph you-and all of this is to assist in the prevention of buying STOLEN GOODS. It maybe an idea to phone your local store before setting out on a long journey.

                  3)PAWN BROKING. The facillity that the whole idea was founded on. You are applying for a Loan, which is secured on items of value such a Jewellery, expensive Watches such as Rolex and Omega. This has the big advantage of being available to those with poor credit ratings,is offered usually for six months (if the loan amount exceeds £75) and works out considerably cheaper than a Buy Back. In this case the security offered is still yours so
                  they cannot just sell it after six months if you don't return. They have to send a letter warning you by Special Delivery-however that can incur a charge.

                  Again, Pawn Broking requires ID as mentioned above.

                  Other facillites offed include Cheque Cashing (where three forms of ID are required), Payday Advance where you can write a Cheque up to the limit of your Guarantee card and your Cheque (s) are kept for 28 days (bit like the Buyback scheme),Log Book Loans where a loan can be raised with your car as security etc. Criteria can vary widely as can redemption fees, APR's etc so always contact your local store before setting out.

                  In general the Wolverhampton store is well stocked and I'm served quickly and efficiently.

                  So the advantages are being able to sell conveniently, purchase a massive range of goods and borrow money provided you meet the criteria as described above.

                  However there are some disadvantages.

                  1) PRICES OFFERED ARE LOW-at least in comparison to what you may make via your local paper, Ebay etc. Cash Converters will usually at least double what they have offered you. In order to obtain your best deal you have to know what your goods are worth and NEVER TAKE THE FIRST OFFER. They start low and are prepared to go a bit higher so you have to be cheeky and beat them at their own game. This is of course a business decision as they have to clean, charge VAT and warranty the goods-they can't complain to you if the X-Box you sold them goes wrong for example. If you don't like the offer ask for more, if it still dosn't sound good then WALK! If they are trying to rip you off then they will have lost out.

                  2) BUYBACK FACILLITY IS EXPENSIVE-this should only ever be used on occasions when you can afford to lose the goods after the 28 day period. For example £100 on a TV will cost £130 to repurchase or £30 to renew and then still cost £130 to repurchase eventually. Do this several times ad you are throwing money away. Longer term loans should be sought in another direction such as Pawns or elsewhere.

                  3) WHEN IT'S PAID FOR IT'S YOURS. As stated earlier Cash Converters in my experience stick to the letter of the law. I personally don't have a problem provided goods aren't misrepresented.

                  4) NEVER ASSUME THEY ARE THE CHEAPEST FOR EVERYTHING. Despite the bargains I've highlighted, it is possible to pay over the odds especially for Mobile phones and PC's where downward pressure on prices is relentless.

                  5) DODGY CHARACTERS. Hinted at in several other reviews and with a grain of truth in it. Bear in mind Cash Converters are there as a business mostly for people who are on hard times, so this is inescapable. Again in my experience rudeness and aggression can be part of the package though in one extreme example the offender was retrained and arrested. This can also be said for some Public Transport and Public houses though.

                  So used within the parameters stated Cash Converters can be a good experience. You can walk out with some spectacular bargains, use their Pawn broking and Buyback facillities and leave smiling.

                  But bear in mind that...

                  ALL IS FAIR IN LOVE, WAR AND RETAIL.

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                  • More +
                    20.11.2008 12:57

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                    I bought a really cool projector with built in DVD player about 8 months ago and now want to sell it because I don't use it half as much as I thought I would. I cost me nearly £500 new. I have the original box, receipt, all the plastic ties and bags so it could be packed up like brand new. Decided to ask 'Cash Con' for a valuation and they offered me £80!!! What a total joke, they are obviously taking advantage of those desperate for cash. I've watched a few other 2nd hand ones on eBay selling for over £350. I really think they are a disgrace. There may be bargains for buyers, but definatley not for sellers. Cheers,CP

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