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UNPROFESSIONAL, ARROGANT, BULLYING TACTICS. THEY BRING SHAME ON THEIR INDUSTRY, AND THEIR BEHAVIOUR IS DISGRACEFUL.
The sales guy came round to my house - ten minutes late. I told him I would like him to have a look at the window and give me a price for a couple of style options, as I didn't have a huge amount of time. He told me he needed ONE HOUR to do this!!! He then phoned his boss - while standing in my living room - to ask what to do. The sales guy then handed the phone to me and the 'boss' started giving ME a hard time for not wanting to spend one hour of my time just to get a price for a single window replacement!!! I had no interest in such a carry-on, which was wasting everybody's time, so I handed the phone back to the sales guy. The sales guy then said the boss had told him to pack his bags and leave... which he did!!! A total waste of time.
I had my roof line replaced by weatherseal in February this year, while the guys were installing it they somehow managed to cut through my wiring, (with the installer giving himself a hefty shock,) this left me without any downstairs lighting for 2 days, I was informed by weatherseal that their own electricians were very busy and I should go ahead and get a local electrician and weatherseal would refund me my money, before this was agreed, weatherseal tried to say it was my own fault as my electric was a mess, whilest I had a local electrician to fix the wiring I asked him if this was the case and he said defiantly not, that there was nothing wrong with my wiring, so the bill came to £176.28. I forwarded the invoices as told by weatherseal, that was in February, it is now the end of May, and I am now still waiting for my refunded money, I have been on the phone to weatherseal every week since February, and today after phoning yet again, I was told it would take 46 weeks for their banking department to process my cheque, 46 weeks, yet they managed to sort out finance there and then when I agreed to buy their roof line, what a joke, 46 weeks, that's nearly a year, to process a cheque, the roof line cost me over £3000, and it's not even straight.what a joke, don't ever use this company.!
I had 4 windows and a door installed by this horrendous company. As per many reviews you will read I got pressured by the bullying non stop repetative sales blabber. Don't fall for it, in fact even better do not invite this comapny into your home. It's like an old vampire tale, once you permit them to come into your home they are free to enter your life and bleed you dry financially, emotionally and destroy your faith in ever having windows and doors fitted again. I have since learned how to fit them and fitted my new back door and kitchen window myself with no great hassle, custom built and for a mere fraction of the price. To give you an idea I had a custom built window the same Veka standard, better quality it turns out than weatherseal though and it cost me £245 to have made and £50 in fittings for me to fit. Weatherseal charge you about £1,000 per unit no matter what size if you have 5 units the price will be about £5k if you have six units even though the sixth is small it will be about £6k.
Customer service? what customer service? One of my windows would not lock properly so I phoned, only to be told they were short of staff? so it would take some time to get back to me .. by this they meant weeks and me repeatedly calling them time and time again, but eventually after weeks of hassle and stress they fixed it. That's what happens in warranty.
10 year Guarantee? Well now is it really? Since the day my front door was fitted the hall just seemed cooler sometimes in winter actually cold. I wish the alarm bell in my head had rung louder because roughly 2 years after fitting I found why, the wind was blowing cold air in through the hinge side of my "luxury" door. So I contacted them and they said they would send me a gaurantee claim form and I could get it fixed. They missed telling me one little thing though because they knew it would likely not go down well... it will cost £90 callout fee for the work to be done!! £90 to fix their own faulty product that's rich, so to make money just build in a few faults then later make your customer pay to get it fixed under guarantee. I have heard of others being told £75 so not even the fee is honest or consistent!
I thought this must be a mistake so I phoned them and the lad on the phone simply kept repeating that yes I would need to pay a £90 callout fee, in advance every time I said anything.
Me -"Yes but it's faulty"
Him "you have to pay a £90 callout fee and we will come out"
Me - why should I pay a fee to get a faulty product fixed under guarantee?
Him - yes you have to pay the fee
Me - I'm not paying a company to fix their faulty product that's not right.
Him - You just need to pay the £90 fee
Me - I am going to contact Trading Standards
Him - All you need to do is pay the £90 fee
and so on and so on .. the robots on the phone don't listen I imagine I could have told him santas just landed on my roof and he'd have said yes just pay the £90 fee.
So to sum up - this company are a bunch of robbing words that I cannot utter in public. Do not use them do not let them get your phone number, do not let them into your home!
I work shifts and got called daily over and over and over despite demanding not to be called, it was only when I advised them of my job and that legal action would be thundering their way that the calls finally stopped.
I had double-glazing installed by this firm in 2005, at a total cost of £7,200 for two external doors and 7 windows. The cost was expensive at the time but I figured it was worth it to ensure my house was wind and watertight.
Two months after installation, I had to phone Weatherseal to ask for someone to come out and attend to my back door, which would not close properly and certainly would not lock, at all! I was informed someone would attend my property in a fortnight! I explained that I had no means of securing the door at night and asked if I could employ a local joiner to fix this, in the interests of security. I was informed that if I did this, I would have to pay the cost myself. I went to bed at night for two weeks with a kitchen chair propped under the back door - so much for the security element of their hard-sell.
I have had to call them out several times over the years, because all my windows and doors are extremely draughty. Usually, several weeks after my call, someone arrives from Weatherseal, armed with the compulsory tube of sillicone, goes around my property 'sealing' all the windows and doors. This does not seem to have much effect on preventing the draughts which are whistling around the rooms in my home.
Latterly, I just more or less gave up on it being of much use to contact them at all. Then I had a new roof installed, which should make my property much warmer. Unfortunately, all the heat still escapes out the windows! However, I thought I would give contacting Weatherseal one last go at rectifying the problems with their product. As far as I was concerned, my Guarantee still had four years left to run. With this in mind I wrote to Weatherseal, listing the problems with their product and requesting that they perhaps send their own Surveyor out to inspect the property.
I received their reply yesterday (10.02.11), informing me that they were not the company I had my original contract with. Apparently, some company I had never heard of before and which was never mentioned on any paperwork from Weatherseal, were the company I had originally dealt with, and they went into liquidation in 2006. This new company (still Weatherseal and still at the same address, headed notepaper, etc.) are not prepared to honour any Guarantees which customers had with the 'old Weatherseal'. Basically, any Guarantee with Weatherseal is not worth the paper it is written on as they can refuse to honour it any time they like, because they have changed ownership, APPARENTLY! It seems to me a great way of getting rid of old debts, old commitments, old problems by simply re-inventing yourself with a new name and going into liquidation.
My advice to anyone contemplating using this company for any reason, AVOID IT LIKE THE PLAUGE!!
Weatherseal Window Systems uses illegal and immoral business practices to sell poor quality windows to blameless fools.
It was good to get that out. Rest assured, I'm planning on justifying all those outrageous statements.
Firstly, I have to admit that I used to work for Weatherseal for a while, in the now-distant past. My excuse is that I'd been unemployed for six months and dooyooMILES weren't proving to be quite enough to cover the cost of rent and food, so I was desperate enough to take their morally repulsive job and illegal pay on the mental condition that I would escape as soon as possible (it took four and a half months in the end).
This allowed me to see how the organisation was run, at least from the admittedly lowly position of a telephone canvasser in a regional call centre. I can honestly say that the branch manager was the most offensive person I've ever met, using desperate fear tactics in a hopeless attempt to motivate 17 year olds to be more aggressive on the phone. It was amusing and inevitable that her much fairer replacement managed to yield a much stronger result, and retain more staff, through the unconventional method of being nice.
Of course, this is a review of the company as a whole, not just one rotten apple. But I heard enough complaints about the poor quality of Weatherseal's windows - and more importantly, the service of their sales staff - that I'd warn anyone against using them. The only problem is, I don't have the inside knowledge to know whether any of the competitors are any better, and I'm not going through all that again just to find out.
You only have to check the website of the Information Commissioner's Office (www.ico.gov.uk) to see that Weatherseal has been served with several enforcement notices regarding its illegal cold-calling practices. This means that not only were they calling around randomly in the hope of baiting unsuspecting homeowners with their lying offer of "free windows, doors and roofline," but they were also calling numerous people who had gone to the trouble of registering with the Telephone Preference Service (www.mpsonline.org.uk/tps) to avoid just that type of sales call. As for the rest of you not currently registered with the TPS, these people can phone you whenever they like, so I suggest you sign up now (they phone mobiles too).
As mentioned above, the sales tactic of canvassers revolved around promising the chance of winning free products, which is an incredibly loose reference to the few properties that end up feature in the company's products brochure, which get a discount. The call centre I worked at had a suggested script stating that homeowners had a 1 in 12 chance of getting their work done free of charge, which was clearly a blatant lie. The other lie, which can't reasonably be excused as an exaggeration, was that the salesperson would only take "up to an hour" of the customer's time demonstrating their products, with "no hard sell." Of course, no greedy salesman would really be doing his job if he stuck to an hour and took "no" for an answer, and the most common complaint I received during my time there was of overly pushy, offensive salespeople who took up hours of peoples' time.
As for those who were happy to go through with the process and buy some windows, I'm sure many of them were satisfied. They're just UPVC windows after all. But inevitably, there were also many customer complaints of poor quality products and non-existent after-sales service to take care of them. Plus, once Weatherseal has you on their database as a previous customer, they will never leave you alone. Our call centre had ancient piles of past customers that would be phoned repeatedly, no matter how many times they stated their disinterest.
If companies such as Weatherseal do end up phoning you (though they never use their real name - typically opting for the non-existent 'Feature Homes' or 'Ideal Homes' to avoid scaring people away with the disreputable brand name at the first hurdle), the only way you can be guaranteed of getting removed from their database is to specifically ask to be removed. The company has to comply with this by law, but it depends to an extent on who's handling the call, and if they or the branch manager can be bothered to take the details down to pass on to the Do Not Disturb database.
Simply saying you're "not interested" isn't enough, as those numbers are still recycled again and again. Even if you say you live in a council or rented property where you can't make changes like install double glazing, they'll still call you again - just in case you were lying.
The company's poor treatment of the general public even extends to the poor sods manning its call centres, who are paid pretty offensive wages. I was happy to take the £4.50 per hour at the time (it's about nine dooyoo reviews, right?), but even with the promise of huge rewards for those who were the best at being pushy and ignorant, I never saw these materialise. And I actually got pretty good at being bad by the end of it.
Weatherseal really doesn't seem too happy about this information getting out, either. As soon as I left their employment (on the day I was paid £50 for a week's work, just because they could get away with things like that), I made a rage-fuelled video for YouTube with text explaining much of what I've just told you, in text form. Although it was produced in anger, it was an entirely fair and accurate video that gave little person opinion and merely pointed out what was easily found elsewhere on the internet - but of course, it was negative publicity in the burgeoning domain of social media, so it had to go.
Though I was surprised when I got a phone call at my (much better) new job from a man who was probably claiming to be higher up in the organisation than he actually was, telling me to take the video down or face a lawsuit. Obviously, I conceded (I may be a web vigilante fighting against the tyranny of corrupt companies, but I'm not an idiot), and like Grant Management before them, Weatherseal has miraculously manipulated a clean set of search results that give no clue as to the truth behind the company, until you look a little deeper (or easier, just add 'complaint' to your search term).
The initial excitement of being threatened with legal action aside, I soon became more interested in how exactly they had tracked me down, to my mobile number no less. The guy said he was aware I used to work for Weatherseal, and when I caught up with a friend who still worked there the following year he said word had got around the office, so I'm at least glad I proved to be a minor menace to them.
I don't know what cold-calling script Weatherseal is using nowadays, but you can be sure it's along the same lines. I'd be interested in reading other peoples' reviews of this company, I'm amazed that the category didn't exist here until I suggested it.