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Arranged a break for my parents for my mums 60th Birthday, arranged extras for both of them, pampering and flowers, champagne etc so in total cost me near on £500, the day before my parents were due to go my dad had a heart attack, he is thankfully ok but still in hospital and unable to go on this trip, phoned customer service who showed no compassion and just said tough, at first they would not talk to me and only my dad (even though I booked and paid for it), but after speaking to my dad from his hospital bed and getting him worked up (while on a heart monitor) I spoke to them but this company just said sorry you have lost your money, thing is I was not asking for my money back I was asking for it to be postponed for when my dad was able to go. I am disgusted with this company and they are not the reputable company you think they are, as long as they have your money they do not care.
A couple of weeks ago I went to Warner Leisure Hotel at Littlecote House near Hungerford. On arrival we were met in the bar with some bucks fizz and were asked to wait their whilst our rooms were ready for us. Once the rooms were ready we were given our keys in envelopes along with a program of what was happening that weekend and set off to the room! I was gobsmacked at how beautiful it was. We were in room 227 and had a terrace! There were twin beds, a table and some luxury chairs, a flat screen LG tv on a lovely wooden desk which had a hairdryer built into it. The wardrobe and bedside tables matched the desk, and had enough space for storage. Our room included a mini fridge, which we used to cool our own alcohol and beverages. The en suit was lovely and cleaned to a very high standard, with toiletries replenished daily. Where the window sat, was a curtain which went the whole way across the width of the wall, which I later tried to pull open to let more light in, only to find it was a wall. However, I discovered that what I thought was a window was infact patio doors, leading out onto our terrace! Complete with wooden seats and table! We had daily visits from the local peacock and ducks, which once or twice made an appearance in the room itself, and were hastily shooed away before they decided to deficate. The Bar: The bar staff were very helpful and polite and were ready to assist you when needed. However, drinks were very overpriced, as was food. We found that we could buy certain alcohols cheaper than we could buy soft drinks, which wasn't particularly a good thing, which resulted in us drinking our own drinks. The Catering: Our stay was for 7nights 8 days, to which they had menus which were the same on at least 3 occasions. Whilst the food is quite fancy and lovely, for someone who likes pub grub, there wasn't always something on there which I liked. Although they did accomodate this buy cooking me sausages chips and green beans on the day when there was really nothing I liked. There also wasn't a very good array of vegetarian food. There were usually 2 veggie options per day, and obviously on the days when the menus were repeated, this either meant the veggies had to have the same meal or a meal they perhaps didn't fancy. Breakfast, however, was quite lovely. There was a wide selection of goodies to choose from, including cereal, porridge, fresh fruit, freshly cooked pancakes made to order, full english breakfast or bread rolls. The staff were lovely and very attentive. The Grounds: Littlecote House is beautiful and well worth a look around. It supposedly a haunted house because the man who lived there found out that the baby his wife had, was another mans baby so he threw the baby into the fire. Although there is a bedroom featured in the haunted house, this is not the bedroom in which the baby was murdered in (which I don't think they state but we found out through one of the members of staff). There is a bowls court and a tennis court. A small animal enclosure with goats and guinea pigs in is also there. They have a stumpery and a pottery barn where you can do some pottery. There is also a lovely swimming pool with sauna, steam room and jacuzzi which we made use of. Disabled Access: Our party had a few disabled people in wheelchairs and access was quite hard to places. The majority of the paths are gravel which proves hard to push wheelchairs in, especially up some of the hills. We also couldn't get to much of the house as a lot of it had steps, and there was no lift to enable us to get to the top of the house. The snooker room was also moved since our previous visit, which is now in a room with steps, which made it hard for us to get into. We had to do some proper step negociation whilst we were there to enable us to use the facilities. The Entertainment: The entertainment was a real let down. We were quite a young party, the youngest being 20. Obviously we knew that the entertainment wasn't going to be catered specifically for younger people, we were quite bored when we realised it was more for people in their 50's - 60's. Every night there was an hour or two dedicated to ballroom dancing, and then there was a quiz, which was okay. Then on the weekend we were there they had tribute bands to take that and westlife - they were okay. Not the best. We also had a comedian in the week, who wasn't funny at all, and the people who performed (warners entertainment team) were shockingly awful. Come 11pm was disco time, which was more our thing, but we had problems with the DJ. They were asking people to request songs but were telling us that they didn't have the songs we requested, or they just didn't want to play it. It seemed like they didn't have any songs from the late 90's - 00's. We were thoroughly disappointed. Overall, we did enjoy our stay but moreso for the weather and the offsite activities we engaged in. The breakfasts were lovely and their hospitality was warm and friendly. It was the gravel/disabled access and entertainment that let it down.
Arranged a romantic 3dy break @ Lakeside Resort, Hayling Island. Expected a bit of luxury as that is how Warner advertised, & we upgraded to Standard Plus. It was the worst accommodation we have ever seen, Its what can only be describe as a Butlins chalet of 30yrs ago, there were stains on the carpet & towels, cobwebs in the room, windows were rotten, furniture cheap and tacky, bed very uncomfortable, the pillows were so flat it felt like there were none, the bathroom did not appear clean, poorly painted tiles made sure of that, there were holes in tiles for I know not what, the towel rails were failing off wall, and the door lock stuck. For theMeal set-up, we were allocated a table that would be shared. We felt out of place and uncomfortable, with us being 40 and with the majority of persons being considerably older than ourselves. We were so disappointed that we left as early as we could in the morning. In all of our experiences we have never felt the need to leave so fast.
Warner hotels are scattered all over the country and can be vastly different to each other. My first stay with Warner was at Thorsby Hall Spa (please see my review for Thorsby Hall) which was lovely an luxurious. My second and most recent holiday (over the Easter Break) was at Warner's 'Norton Grange' near Yarmouth on the Isle of Wight, with my Boyfriend. We booked our break, which included our Ferry crossing from Southampton, online. The online booking system told us we would receive details of our break in the post. We did receive a notice telling us the cost of the holiday and that we had paid, however no ferry times, ferry terminus details etc!? Two weeks before our break I called the Warner helpline to find out these details. I was given ferry times over the phone, but the lady on the phone couldn't tell me the terminal to catch the ferry from and gave me the telephone number for Red Funnel. (which actually turned out to be a wrong number, so I had to look it up myself!). She said I would receive details in the post, but this never happened! After calling Red Funnel I learned that the Ferry times Warner had given me were wrong! The actual holiday: Ferry crossing went smoothly. Everywhere on the Isle of Wight is fairly near to everwhere else so the resort was easy to drive to. The resort is organised into challets with small roads between them (difficult to get your car around on check in and check out days with everyone else's cars parked around!) The grounds are well kept and green, and the main building is clean and nicely decorated (as are the challets). The resort is right on the coast with some beautiful views from the main building. There was one large restaurant, the food varied between excellent and average, depending on what you chose on the menu. Every evening offerred an A la carte menu or a cavery style buffet (and one evening there was a curry buffet which I didn't think was very good). The breakfast was great with continental and cooked options. The service in the bars were good (there are two bars) and the restaurant was average service. There are loads of organised activities onsite if you are that way inclined... bingo, line dancing, archery, arts and crafts etc, and several options for evening entertainment each night... caberet perfomances, live bands, dancing, piano bar. There is a well equipped games room with Snooker, bowling, table tennis and even a Nintedo Wii! There is also a swimming pool and gym. Free Easter Eggs were left in our rooms and at our breakfast table on Easter Sunday, which was a nice touch! We did enjoy our break, however we couldn't help but feel like we didn't fit in... we are 26 and the majority of other visitors to the resort are pentioners.... we were definately the youngest there by 40 years!
Warner Leisure Hotel breaks are designed for couples, no children allowed! Some are based in hotels and historic houses and some are more like a holiday camp, but higher calibre. They can be found over most of the country with some being by the coast. The service is excellent and there is enough going on daily to keep you occupied if you wanted to chill and not travel too far once you have reached your base. The last one i stayed at was Sinah Warren in Hayling Island. When you arrive you are settled into your room..a good choice is available from well maintained standards to something more luxurious with maybe a four poster bed! Some rooms come with a small patio on request. All rooms are well decorated with a tv, tea and coffee making facilities and good sized bathroom. You then make your way to the restaurant where you can choose the table you want, this table is then yours for the duration of your stay, your waiter remains the same, which means that they quickly get to know exactly what you like and how much time you like between each course. This is such a great service because you can eat when you want without worrying about if you are going to get a decent table or end up in that cramped corner that nobody wants. The food is excellent with such a wide variety to suit all tastes. There is a full buffet breakfast or certain items that the chef will cook fresh for you such as kippers or omelletes or maybe a nice soft boiled egg. There is snacks available during the day at a small cost, if you wish but save room for the amazing three course evening meal which, along with the breakfast is part of the cost of your holiday. A beauty salon is available for the ladies with facials, waxing and massages, this also available at a reasonable charge. Some of the centres cater for hobbies such as art or fishing, the website will give all details and dates. (warnerleisurehotels.co.uk). There is evening entertainment each night from music, dancing and comedy The reception staff are available all day and are extremely helpful. They can arrange day trips which collect and drop you off at the hotel. There are activities on site such as archery, bowls, air rifle shooting, pitch & putt,outdoor and indoor swimming, sauna and a gym. Some indoor activities are also available including quizzes, snooker, pool,darts or dance classes for the energetic. I cannot recommend this type of holiday highly enough so please have a look at the website and have a great holiday!