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Sheraton Skyline Heathrow (London)

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    6 Reviews
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    • More +
      07.02.2012 11:45
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      A rather decent airport hotel!

      When it comes to airport hotels, I'm not fussy at all. It's somewhere I'm spending the night, before I go off on holiday and the excitement of said holiday generally unconcern's me regarding our choice of hotel! I was looking for something cheap, but still relatively nice, on the Holiday Extra's website. I noticed they had a range of 'mystery hotels' and after a slight bit of investigation work, I realised one of these hotels was the Sheraton Skyline (after all, there aren't too many Heathrow Hotels with a pool) and so I booked it for a considerably cheap price compared to the price offered further up the page, where the name of the hotel was certain.

      I booked a standard double non-smoking room; I didn't need parking though if you do, I highly recommend booking a hotel + parking package as paying for the parking at this hotel will be expensive. We took the Hoppa Bus from Terminal 5 to this hotel, which I can safely say was the last time I'll ever use this service after fearing for my life with a crazed driver (who swore loudly when he missed someone's hotel out completely, and upon arrival at our hotel slammed on the brakes on the main road as he over shot the entrance, nearly sending us out through the wind screen!) and so I was extremely happy to arrive in the safety of the lobby, which was warm and cosy and decorated for Christmas. The check in process didn't go too smoothly as they had a trouble registering our key card, a member of staff offered to take us to our room and they would bring us the keycard once the machine was working. Just as we started moving though, the machine jumped into life and we were left to our own devices to find our room. We were also offered access to the club room for a price, however I declined as we would have left before breakfast was served anyway. You need to use the key card in the lift, and the lack of instructions left us standing on the ground floor for some time trying to get moving, before we opened the door and beckoned a member of staff to help us on our way.

      Our room was a good size and very pleasant with all the usual amenities expected in such a hotel room. The bathroom was actually rather spacious and had a bath tub. There were plenty of complimentary toiletries and it was very clean and modern. There are tea/coffee facilities and of course the overpriced mini bar, one of those automatic ones so don't lift anything out. Our room faced the inner courtyard, which is where the indoor pool is, done out with trees and foliage and in the evening when it's lit up it's actually rather nice. There were a couple of people using the pool, but as some of the bars/restaurant face out onto it then shy people will be deterred. One of the best features of this hotel for us was the Starbucks in the lobby, so we were straight back down to the lobby for a Starbucks coffee. There were some comfortable chairs in the lobby and a large TV playing the news so it's a nice area to relax in.
      We generally tend to avoid expensive hotel restaurants, and I knew of a good pub nearby from reading previous reviews, however there is also a McDonalds a couple of minutes walk down the road and so we opted for the cheap and quick option!

      Back in the room, the large flat screen TV had a good choice of TV channels to keep us entertained, and when it was time to sleep I found the bed was extremely comfortable. Despite being opposite one of the Heathrow runways, the sound from the planes was distant and unnoticeable. When you are just outside the hotel's main entrance the roar of the planes is deafening!

      Due to the previous day's terrible experience of the hoppa bus, we asked for concierge to arrange a taxi for us, which arrived promptly and was a flat rate of £15 to terminal 5, it costs more than the hoppa but I was pleased to arrive at the airport in a comfortable car and not fearing for my life.

      I wouldn't hesitate to stay at the Sheraton Skyline again. The members of staff we encountered were very pleasant, the rooms are comfortable, modern and clean and the Starbucks is an added bonus. If you're staying for more than one night, or are about to jet off somewhere nice and hot, then the indoor pool looks very nice. Big tip: book through a site such as holiday extras and search through their 'mystery hotels' - it's not hard to work out which one the Skyline is, especially as the pool will be listed as a facility.

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    • More +
      29.10.2011 07:40
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      Sky High Prices For The Sheraton Skyline

      I stayed at the Sheraton Skyline hotel on 2nd October 2006. I booked the hotel through priceline.co.uk and got the room for £51 including taxes, which I though was quite reasonable for a 4 star hotel.

      Location
      We found the Sheraton Skyline fairly easy to find. The hotel website allows you to print off a map and this made it quite easy to find the hotel if it wasn't for my boyfriend taking a few wrong turns! The hotel is on a large road that is absolutely heaving with hotels. Literally the whole road consists of hotels, some very large and impressive ones such as the Marriott. We were flying from Heathrow airport the next day and this hotel was about a 10-minute drive to Heathrow (at the most) and was in an extremely convenient location.

      Arrival
      Upon arrival we followed directions to the car park. We were surprised to find that we had to pay £12 to park the car. I found this slightly rude seeing as we had paid to stay at the hotel; I assumed the parking would be free. But it wasn't so we took a token from the machine and parked the car. The car park was set to the side of the hotel. I found this to be a good location as it means you car would be fairly safe as the security staff would be able to see anyone entering the car park.

      We entered the gigantic reception and approached the check in desk. We handed over our paperwork and the woman at the desk confirmed our details. She asked if we would like smoking or non-smoking. As we are both smokers, we obviously requested a smoking room. The lady informed us that the smoking room available did not have a bath, only a shower. We both wanted a bath the next morning so we opted for the non smoking room with a bath in the end. The woman handed us our key and a member of staff took our bags to the room.

      The Room
      Our room was on the 10th floor and the view over looked the car park at the side. The room was massive and we were impressed at the cleanliness of it. In the room, there was a humongous bed (easily 7 foot wide) and you could have fitted a whole family in there!, 2 full size wardrobes, a small office area, with a desk, chair, lamp and a point for Internet access. Opposite from the small office area, there was a three-seater sofa with a coffee table in front of it. The bathroom was large with a full size bath, a power shower (over the top of the bath) and a large sink area with complimentary toiletries such as shampoo, cotton buds, moisturiser etc. Included in the room was a hairdryer, an iron and ironing board and a safe. There was also a medium sized fridge. One half of the fridge was already stocked with items supplied by the hotel and you could use the rest of the fridge to store you own items in. The hotel had already stocked the fridge with shots of various international brands of alcohol. These were VERY expensive, £6 was the cheapest one! And that was for just the shot of alcohol without any sort of mixer. There was also a selection of chocolate bars that had been supplied by the hotel and the cheapest one of these was £2 for a Mars bar which again we thought was expensive.

      The Facilities
      The Sheraton Skyline has a medium sized Gym (which is free to use if you want to!) and also a swimming pool, which is free for guests. We did not use any of these facilities but we did have a look at them and they were both clean and obviously well maintained. There was also a restaurant but the prices were so expensive we didn't bother. A starter was between £10-15 and a main between £30 - £40. We asked at reception if we would be able to get the car out of the car park (obviously we didn't want to pay £12 twice for car parking). The lady informed us that she could validate our car parking token for 30 minutes which would allow us to pop out for half an hour without being charged twice for the car parking. We thought this was useful but felt that they could have let us go out without a time limit! After we had popped out for something to eat we decided to find their outside pool bar and have a couple of drinks before we went to bed. The outside pool bar was gorgeous. They were playing music softly in the background and there were plenty of tables and chairs to accommodate all the guests. The scene looked really pretty as the pool was lit up and the bar was in the middle with a thatched roof. I have to say, it definitely set me off into a holiday mood. I was brought back to reality when I saw the prices of their drinks though. My boyfriend had half a pint of beer and I had a cocktail, which came in a small wine glass. The drinks totalled £18, which I thought was an absolute rip off! Although I have to say my cocktail was yummy.

      On the whole, I would highly recommend this hotel to anyone wanting to stay near to Heathrow, especially when booking through priceline.co.uk. When you think, we only paid £50 for a gorgeous room in a 4 star hotel. The only thing that could have made our stay more pleasant would have been free parking and cheaper drinks at the bar!

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      • More +
        13.11.2010 17:22
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        A conveniently located hotel

        We stayed at the Sheraton Skyline Hotel for one night in April 2008 before going on our annual holiday.

        Location
        I am not the best person with directions but I have to say that we actually found the Sheraton Skyline quite easy to find. From the hotel website, you are able to print off a map which is very easy to follow and takes you directly to the hotel. The hotel is on a long road which is lined with lots of hotels so it's literally just a case of keeping an eye out for the Sheraton. This hotel is located about a 10 minute drive from Heathrow airport which was perfect for us as we had an early morning flight and it saved the hassle of driving to London early in the morning from where we live in Dover.

        About The Hotel
        The Sheraton Skyline Hotel has 350 guest rooms which include classic, smart and executive rooms. The rooms in the hotel are advertised as being sound proofed so all guests can enjoy a decent nights sleep. Satellite channels and high speed internet access is available in the rooms, although again this is charged as extra. Car parking is charged as extra so the rate you pay for the room does not cover the car parking.

        The hotel offers an indoor heated swimming pool as well as a gym for hotel guests.
        The Sheraton Skyline also has a conference centre available which has 18 meeting rooms of various sizes with broadband internet access available in most of these rooms. There are also video and teleconferencing facilities available

        Arrival
        Upon finding the hotel, we also found it easy to find the car park. We were however rather annoyed to find that we had to pay to park the car. I would have thought that after paying to stay for a night at the hotel, the cost of the car park would be free so this is definitely something to watch out for if you are staying here. You can pay to park from anything from a few hours up to 24 hours. We paid for 24 hours which set up back a very shocking £12!

        After getting over the shock of the cost of the car park, we were pleased to find ourselves walking into a rather large and elegant looking reception. We handed the lady behind the reception our booking confirmation print off and she confirmed out details with us. At the time of staying, I was a smoker and the lady asked if we would prefer smoking or non smoking so we requested a smoking room which wasn't a problem. She did however inform us that if we wanted a smoking room unfortunately we would only be able to have a shower as the smoking rooms did not have baths. My partner is a bath-a-holic so we opted for the non smoking room in the end so she would be able to have her bath. I felt that it would have been nice to have the option of a bath or a shower in the smoking and non smoking rooms.

        After a fairly painless and efficient check in, we were handed our keys and shown to our room by one of the hotel porters who carried out suitcases for us.

        The Room
        We were shown to our room which was on the 8th floor. Sadly our view was of the car park at the side of the hotel which wasn't the most appealing but then we didn't request a room with a view so can't grumble too much. On the plus side, the room was rather large and very clean. The room came complete with a gigantic bed, 2 wardrobes, ironing board and iron and a small office area which had a small desk, a chair and an internet access point. Also in the room was a small lounge type area which had a three seater sofa and a small coffee table. Finally there is a safe in the room too.

        The room had a fridge which came stocked with various items. There was a small area of the fridge which you could use to cool any of your own items too. The items in the fridge included various brands of alcohol, soft drinks and a selection of chocolate bars. As with most mini bars, the prices were extortionate! I felt that £6 for one shot of alcohol (bearing in mind that's before you have added the soft drink) was stupidly overpriced. Needless to say, we avoided the mini bar!

        Having said that, we were very impressed with the bathroom which again was very large and came complete with a full size bath (bonus for me as I am tall and the half baths are pretty useless to me!), a power shower over the top of the bath and a sink area with cosmetic mirror. In this area there was a hairdryer too. Complimentary toiletries are provided in the bathroom also.

        The Facilities
        As I mentioned earlier, the hotel offers a medium sized gym and also an indoor heated swimming pool which is free to use for guests. Sadly, we didn't really have time to use either of these but we did go and have a look at both of them and found them to be clean and well looked after.
        There is an American themed Sport Bar where you can watch sports on a rather large screen while enjoying a drink or something to eat. Prices are as you would expect them to be in a London hotel, overpriced!

        The Sage restaurant is the hotel's restaurant and is much more formal than the bar mentioned above and the prices certainly reflect that! You would look to pay between £12 and £20 for a starter alone and between £30 and £40 for the main courses. Although the food looked very appetising, we were not prepared to pay these prices and decided to venture out of the hotel to have a meal. As I mentioned earlier, the hotel is situated on a road with lots of other hotels so we knew that we would need to drive to get to a place to eat. We asked at reception if we would be ok to take the car out of the car park and asked her to confirm that we would only be charged once for the parking if we were to do this. She informed us that she could validate our parking token for a grand total of 30 minutes and we would only be charged the once for parking. I personally thought this was pretty poor as half an hour would not allow us to go very far for something to eat and basically limited our option to a take away and we would not be able to manage a sit down meal in a restaurant with a measly 30 minutes. It did make me wonder if they do this on purpose to try and encourage you to eat at the expensive restaurant at the hotel.

        After our fantastic meal of McDonalds, we arrived back at the hotel and decided to have a couple of drinks in the hotel bar before heading up to bed. We found the SkyBar which is located outside. The location of the Sky Bar was pretty impressive and it looked beautiful all lit up and complete with a thatched roof. There were plenty of tables and chairs to pick from and there was light music playing in the background. We approached the bar and browsed the drinks menu. I settled for half a pint of beer while my partner had an alcoholic cocktail. I think I actually gasped when the bar tender charged me £21 for our two drinks. Needless to say, we stopped drinking after one drink and retired to our room.

        Cost
        We booked our stay at the Sheraton Skyline through www.priceline.co.uk as we actually found this cheaper than booking directly with the hotel. One nights stay set us back £75 which we thought was fairly reasonable compared to some of the other quotes we had been given for other nearby hotels. The price paid for a double room and breakfast was not included.

        Summary
        I am very much undecided on whether or not I would recommend this hotel. The hotel itself was lovely, with large spacious rooms and nice facilities such as the bars and the swimming pool. I thought that the rate we paid offered us fairly good value for money although it would have been nice if they included breakfast in the rate that we paid.

        Having said that, I was utterly disappointed to have to pay a further £12 for parking the car. If you add this to the rate we paid for the room then it makes the rate much less good value for money. I was also very disappointed with the overpriced facilities, the restaurant, the bar and the mini fridge all had extortionate prices. I know that many hotels bunk the prices up slightly but I felt the prices here we an absolute joke and left you very limited for food / drink options. You are even more limited when the hotel only allows you out of the car park for 30 minutes!

        Overall, I would recommend this hotel if you want somewhere convenient to stay before taking a flight out of Heathrow but would also recommend shopping around at other nearby hotels as by the time you add the cost of parking to the hotel rate, you might actually get a better deal elsewhere.

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        • More +
          30.03.2007 17:22
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          Recommended? NO

          Apologies in advance for this rather long review... Don't say you weren't warned, it's an epic...


          We stayed at the Sheraton Skyline on Bath Road, Hayes, Middlesex UB3 5BP for 2 nights from 16th March 2007 for our 3rd anniversary weekend. We had stayed here twice (once for our wedding weekend in 2004 and for our 2nd anniversary weekend in 2006) previously and had pretty much known what to expect but I have to stay this is my most disappointing stay in a hotel to date. I'll come back to why shortly…


          THE FACILITIES

          The hotel offers 350 guest rooms with a range of classic, Sm@rt or executive rooms and the rooms all have facilities to make tea and coffee (with complimentary biscuits as is standard with any hotel I believe) and mini bars. They say "The classic rooms feature all the benefits you would expect from a 4 star de-luxe hotel as well as being the most spacious and quietest at London Heathrow." The "Sm@art" rooms apparently have a separate seating area and the executive rooms are situated on the executive floor with fully equipped offices.

          They advertise that the rooms are sound proofed (I'll discuss that point later). The rooms have irons and ironing boards and hairdryers and occasionally bathrobes and slippers.

          Car parking has to be paid for separately at the hotel, they have extortionate rates ranging from a couple of hours to 24 hours. There's an indoor heated pool and a gym for guests too. Satellite channels are available in the room and high speed internet access is available in the rooms (at a price).

          There's an American themed Sports Bar & Café where you can have a drink, dine casually and watch a range of sports on a large screen. The Sage restaurant is more formal and is an all day restaurant. If you want to have an even more expensive drink in relaxing surroundings you can use the Skybar which is available to guests to have a drink by the bar except on Friday evenings when it closed to guests unless they attend the Mumbai Nights event. This is an Indian themed evening, free entry for ladies before 10pm and £15 for gents or £25 entry after 10pm for everyone. This gets you entry to the event and a voucher to get some Indian buffet type snacks supplied by a local restaurant called Madhu's.

          The Sheraton Skyline also has a conference centre available which has 18 meeting rooms of differing sizes with broadband internet access available in most of these rooms. There are also video and teleconferencing facilities available.


          MY EXPERIENCE

          Now I'll get down to the real nitty gritty - my experience of staying at the Sheraton Skyline. Now this isn't all based on one stay, I had slight niggles on previous stays but this most recent stay in March 2007 is, as they say, the straw that broke the camel's back.

          We had attended the Mumbai Nights event on previous occasions and wanted to invite some friends down to have a drink and celebrate with us at this event. I booked the hotel through priceline.co.uk over a week before we stayed there. I called the hotel directly to ask for a quote and they quoted me £79 a night for a classic room and £15 a night for parking. I said I had paid considerably less than that booking through a third party last year and they said I was welcome to book it through someone else. I found their attitude somewhat rude but had read in a review somewhere that you could book through priceline. Anyway I booked online through priceline and got a double classic room for 2 nights for £133.96 and they quoted me £12 a night for parking. I booked the room online and in the "special requests" box I stated that it was our wedding anniversary. The room rate was including taxes and service charge but not breakfast. The email confirmation stated that check-in time was from 13:00 onwards and that we must check out by 13:00. They accept American Express, Diners Card, Master Card and Visa for payment and advised that cancellations must be advised before 18:00 on the day of arrival. Priceline were quite helpful in also providing directions to the hotel.

          We arrived on the Friday at about 14:30 and I gave my name (as I had booked it online as opposed to my husband). They asked if we wanted to upgrade to a better room at a cost of £40 a night and get breakfast included - we declined; we weren't planning on waking up in time for breakfast. We were given two room keys to a first floor room and hubby said we'd like a room with a pool view and I requested a smoking room. I read in a review elsewhere that if you request a smoking room you don't get a bath. We were not advised of this, just given the room keys and advised to get the lift from reception to the first floor. We got the lift to the first floor and had quite a walk from the lift to find our room. When we got to our room we noticed it was right next to a lift; not a problem, the rooms were sound proofed right? Wrong, again I'll come back to that later. We were quite disappointed when we finally managed to get the very awkward room keys to work, took 6 or 7 attempts and I was rather in a hurry to use the bathroom having drunk a 500ml bottle of diet coke on the way in the car. The room was rather dark and depressing. The window over-looking the pool was not very big so there was hardly any natural light coming into the room. We switched on every light available in the room and it was still rather bleak. I was rather disappointed not to have a bath available but had sort of expected it, although it would have been nice if the receptionist had advised us of this, we might have gone for a non-smoking room instead (I don't smoke that much these days anyway). The bed was a double (the previous year we had been given a king size bed and paid even less) and was rather creaky! There was one armchair and a desk with a rather nice and comfortable chair to work at if we were going to use the desk as an office. The previous year we had had a sofa in our room and the room had just seemed much larger and more airy AND had a lot more light even though that had also been a pool view room. The bathroom was rather small and the shower was quite cramped although it was a very nice power shower. There was a bathrobe in the wardrobe and additional pillow and blanket to use if required.

          We thought we'd have a relaxing few hours in bed and have a nap before we got ready for our friends popping over in the evening for a drink and switched on the TV. The welcome screen we had noticed on previous stays did not display and more than half the channels weren't working. We weren't going to bother complaining about that as we hadn't come to a hotel to watch TV all weekend. The one thing I had to complain about, though, was the room temperature. It was excessively warm and the air-conditioning seemed to be very noisy but totally ineffective. I called guest services and they said I had to turn the "boost" off as this was for heating not for cooling! I thought that was rather odd as we had it set for the lowest temperature possible of 15 degrees. We showered and tried to have a nap but kept hearing people talking in the corridor and some rather loud noises which we could figure out what they were. About 6pm we decided to get showered again and get dressed for our friends to arrive. Within minutes of getting out of the shower we found we were almost sweating in the heat. It was like being on a tropical holiday! It had been a pretty warm day outside but we couldn't fathom why it was so warm. My husband doesn't particularly like complaining and I was trying not to let anything spoil our weekend. I sent hubby to the ice room to fill up the ice bucket and we poured ourselves some drinks and waited for our friends to arrive. About 6 friends came up to our room including my brother and they had brought champagne as gifts, we were drinking champagne and they toasted our anniversary when at about 9pm there was a knock at the door, I went to see who it was and there were 2 suited chaps from the hotel there saying we were making a lot of noise. I was very embarrassed and apologised and told the others that obviously we were talking too loud and we should keep it down. We went down to the Mumbai Nights event at 9.45pm where another 6 or 7 friends met us. I was rather tipsy so have very little recollection of how many drinks I had but the only time I ordered from the bar I do recall it was 3 vodkas with mixers which came to over £22 (I charged it to my room). The evening was a success, everyone had a lovely time and we went up to our room at 2am, tired from all the dancing but happy.

          Saturday morning, we were woken at 6am, then again at 8am by loud banging noises. I called guest services after being unable to get back to sleep and asked them if they could stop what sounded like drilling going on the in the next room, they said they would investigate and call back. I advised them to investigate and get it to stop BUT not to call me back as we were trying to get some sleep. We had not chosen to order breakfast from the hotel - the prices were just too extortionate for what you got. £15 each for continental breakfast or £17 each for English or Healthy Starter breakfasts. If you ordered any of these up to your room there was an additional £3 charge per person. We looked at the mini bar prices and chuckled that they were charging £2.10 for a Chunky Kit Kat 55g, £2.70 for a 50g tin of Pringles, £3.00 for a 300ml can of Coke and single measure sized bottles of Gordon's Gin, Smirnoff Vodka and Bells Whiskey were £6.70 each or £8.00 for Jack Daniels or Courvoisier Cognac. A 25cl bottle of wine was £9.50 (that's about enough for just over one glass of wine I think?). We didn't bother with the mini bar. We had brought some snacks with us and as we were going out for an anniversary dinner in the evening we weren't too bothered about having a big lunch. We ended up having 3 showers each during the day due to the room being so warm and continuously there were noises coming from the corridor and even other rooms, the noise we heard when we opened our sliding door wardrobe was the same noise we could hear from next door. So much for sound-proofing! Just before we were leaving for the restaurant there was the most horrendous continuous banging noise coming from outside and I went to investigate only to find that it was the lift - the doors were slamming open every couple of seconds. I called guest services and let them know the lift was sticking and making a dreadful noise. They apologised and said they'd send someone to investigate.

          We had decided to eat out for our anniversary meal as on a previous stay we had eaten in the Sage restaurant and to quote my husband "That was the WORST meal I've ever had the misfortune to have eaten - even if it was free I wouldn't eat here again!" The starters had been around £10 each and our hearts had sank when we saw the huge plate with the miniscule portion covering less than one tenth of the plate with a leaf or two as garnish and the main courses were about £20 each and were not even enough to fill a sparrow's stomach!

          To give you an idea of prices in the various bars/restaurant/room service:

          STARTERS/LIGHT BITES/SANDWICHES
          Soup of the day - £7
          Spinach & goat cheese tarte - £10
          Cheese & tomato Panini - £11
          Penne with creamy mild mushroom ragout - £15
          Chicken Caesar salad - £11
          Greek salad - £10
          Skyline Burger - £11
          Focacia club sandwich - £11
          Hot & spicy chicken wings - £11
          All day brunch - £17

          MAIN
          7oz grilled beef fillet steak - £25
          Grilled breast of chicken - £19
          Vegetarian pizza - £14
          Fried cod in batter, chips, mushy peas and tartare sauce - £19

          SIDES
          French fries - £4
          Buttered spinach - £4
          Mixed salad -£4


          We got back from our meal (that was another poor experience at the London Hong Kong restaurant down the road from the Sheraton) at about 9.30pm and 10 minutes later the lift was sticking again. My husband decided to go into the lift himself and go downstairs, advised reception there was still a problem and came back up in a different lift. During the night we were woken several times by the lift and at 5am I had to call guest services yet again about the lift getting stuck. The lift actually has a sign on it saying that it's not operational between 12:00 and 06:00 which we know for a fact is untrue as we were woken so many times during the night by people coming in and out of the lift and talking in the corridor right next to our room whilst waiting for or exiting the lift.

          When we had checked in they had told us check out time was 12:00, I showed them the booking confirmation I had which said 13:00 and they said this was not always possible. At any rate we checked out before 12:00 anyway. There was a notice at reception saying it was £20 for each additional 2 hours if you wanted to stay later. I was asked on checking out if everything was satisfactory. I told them that it wasn't, and mentioned how many times we'd been disturbed and how many times the lift had bothered us and the drilling at one stage and how hot the room had been. They said the room was hot because we'd asked for a pool view room and there was no ventilation in those rooms. Why had they not advised us of this when we checked in? I was told that they would put a note on my "profile" for the next time we stayed so that we were given a room with windows. I said it didn't matter I didn't think we'd be staying there again. They did not seem to care. The only bargain we got was that they charged us just £12 instead of £24 for parking which seemed to be a mistake on our bill which I wasn't going to point out. I would also mention that I had specifically had to ask for us not to be disturbed on the Sunday morning with phone calls as the previous year we had started getting silent calls from 7am in our room - someone mentioned to me later on (who works in the travel industry) that some hotels do this to see if people have vacated the room so they can send the cleaners in to get the rooms cleaned and ready for the next guests. We received 4 or 5 silent calls last time we stayed during the Sunday morning and I made a point of telling reception not to put any calls through under any circumstances. My husband and I both have mobile phones and no one was likely to be calling us on the hotel phone at all. Luckily they seemed to take heed of this as we received no such annoying silent calls this time!

          On the whole the hotel seems to offer good facilities but we did not feel we experienced them. My overall rating of this 4 star hotel which claims "For sheer quality and total convenience, the Skyline at Heathrow has reclaimed its status as the pre-eminent London airport hotel. Business is easy and leisure is a pleasure." (which I would have to disagree with on all counts apart from the business viewpoint which I have no experience of) is a pretty poor 4 out of 10.

          And before you ask or recommend me to do so - I have already fed back my concerns over our stay to the hotel - let's see what, if anything, they do about it. At the time we were rather disappointed with the hotel but because we thoroughly enjoyed the Friday evening (which is more to do with our friends being there to celebrate with us than the hotel providing a good service to its guests), we did not feel the weekend was a total disaster. I can imagine it wouldn't be that much fun for people staying in the hotel who did not attend the Friday evening event having people staggering back to their rooms at 2am (which we made a point of being very quiet so as not to disturb others). If you like that sort of thing Mumbai Nights itself is an event well worth attending, good music and a good crowd of people all very smartly dressed enjoying a night out in a pretty decent looking pool bar and function room.

          As for the cleanliness aspect we found the carpet in our room to be very drab and worn and I'd rate the cleanliness factor as just average, I've stayed in 3 star hotels which seemed to take more pride in clean surfaces and sparkling mirrors in the bathrooms. As for family friendly, it's hard to tell, on the three occasions we've stayed there I've never seen any children at all. I can't rate the pool or fitness centre as I didn't use them and have never actually seen anyone in the pool on any of our stays there. I have rated the standard of service as poor as I felt there was no action taken on any of our complaints during our stay and on checking out of the hotel their attitude was very blasé when I said I probably wouldn't stay there again.

          Oh and I'd also add that even though we said it was our anniversary on the booking form no notice was taken of this (although when we stayed there for our wedding weekend they did nothing special for us then either) we weren't exactly expecting any special treatment but the fact that it was our anniversary wasn't even acknowledged!

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            02.08.2003 06:43
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            Let's get one thing straight, right from the start. You would only want to stay in an "Airport hotel" if you were flying off early in the morning or if you were arriving reasonably late at night. The Sheraton Skyline finds itself nestled amidst a plethora of London Heathrow airport hotels and I'd find it hard, I imagine, choosing between them. We were flying into Heathrow from Glasgow and decided to book a hotel through Priceline. I made a ridiculously low bid of £35. The rack rate is a lot higher! The Sheraton Skyline accepted it, much to my amazement. It was to be my first experience of the Sheraton brand. After two nights on the Executive floor of the excellent Glasgow Hilton, this was a tall order to follow. To be honest, I was getting cold feet and was starting to wish I hadn't been committed to the Sheraton in the way that only Priceline can. I could have driven home. This was a luxury. In the end, I'm glad I stuck with the original booking. The hotel was certainly not faultless, but it was a very enjoyable experience once we'd ironed out the minor problems which, to be honest, would not be problems to the Josh-less guest. Here we go!! We arrived and parked the car in a convenient parking space. The car park is large and, I imagine, is set up for travellers who are flying away for a couple of weeks. I'm sure that this hotel offers special "Flyaway" deals including two weeks' parking to challenge the outrageous airport parking fees elsewhere. We, however, were just spending the night here and overnight parking cost us £7. It wasn't unreasonable, and I've paid more! The airport hotel business competes with the airport parking business, and it's interesting to watch. Having unloaded the car, we made our way to the hotel reception. It's clearly very popular and there was consequently a long queue. I was finally dealt with by the very efficient Rachael - recept
            ion supervisor, no less - and was checked in quickly and very efficiently. "You've got a smoking room" I was told. "Josh's cot" (as requested) "Should be in the room; if it isn't, please dial 0 and I'll sort it out" We caught the lift and were soon in our room on the top floor (3010). There was no cot. These things happen. Often, in fact. I returned to reception. The receptionist advised me that the cot, though booked and confirmed in advance, might not actually be available. She 'phoned Housekeeping and eventually gave me a totally vague answer - in essence: you might get one; you might not. I'm British. I don't complain for a living. We trundled out to the car to collect a few more things and discussed tactics. After an "Are you a Man or a Mouse" type of conversation with Amanda (who is Scottish), I presented myself once more at reception. I felt bold, and said that, if no cot were available, we'd simply have to check out. We were now talking to Rachael, the supervisor. At last, we were talking to an intelligent manager who clearly recognised the gravity of the situation and who was prepared to "kick ass". It did surprise me, however, when she directed us to repair to our room. "I'll 'phone you as soon as possible", she said. Yeah, right! We returned to our room, as instructed. Note: instructed. Not requested. We waited. And we waited. Then, there was a knock on the door. Hoping that it was Josh's cot, we answered the door, to be told that a cot was available and that it would be delivered within 10-15 minutes. We decided to stay. It was a nice hotel, after all, even if we were wasting time somewhat pointlessly. 15 minutes passed. No cot. The evening was starting to slip by. 30 minutes later, an extremely helpful man delivered the cot. He was very friendly and very helpful. He was just too late. And i
            t rea lly wasn't his fault. The sad thing about the whole experience was that we ended up sitting in our room awaiting the arrival of a cot, knowing that if it didn't happen, we'd be checking out. There was no opportunity to enjoy ourselves. You are unlikely to find yourself in a similar situation, but - I'm telling you - it really spoiled our stay. A decent hotel would have been able to (a) confirm the existence of a cot and (b) deliver it in our absence. I'm sure you get the picture. I won't go on and on about this. It was the only irritation. It won't annoy most of you. It did, however, go some way towards spoiling our stay. The hotel has several restaurants. They sound great. If you're Bill Gates, they'd seem like a bargain, but they are incredibly expensive. Sorry if this makes a bad review but I just wasn't prepared to pay the prices to eat at this hotel. Vote with your feet! Turn right and you'll find a (wait for it) McDonald's. Keep turning left and you'll find a great Indian restaurant, or a kebab bar, a chip shop or a Chinese. I'm sorry, but the in-house prices were ridiculous and I'm not on an expense account. If only! One thing I WILL say is that "Red Bull" is available as part of the breakfast menu. Respect! Yo! High five! The room, at any rate, was absolutely superb. The hotel is, essentially, a square building. I'm something of a 'plane spotter, and there were clearly rooms with superb views of Heathrow airport. I didn't get one of those. Others offered a disgusting vista over the car park. Again, thankfully, we were spared that. Our room had an internal view, over the hotel's beautiful free-form swimming pool and "Sky Bar". I loved it, and so did Josh. Once he went to sleep - and it took a few hours, Amanda and I sneaked down to the bar for a quick drink. Heaven! An oasis with a fully enclosed free-for
            m pool, palm trees, vegetation and relaxing and unobtrusive piped music. It was the tonic that we really needed. We felt that we were on holiday. You're unlikely to suffer the cot problem and I'm aware that I've gone on about it. The pool area makes up for anything else - it really was superb. We managed to unwind spectacularly. We soon returned to our room. The room was superb. Lovely bathroom with great toiletries. Strangely enough, just one towel for two people. There was a TV with plenty of multi-lingual channels. A minibar was there, but I couldn't see any prices, so didn't dare to touch it. There was an extremely comfortable sofa and a glass-topped coffee table. The bed was at least seven feet wide and could have accommodated four rather fat people, at a guess. We didn't put it to the test. We had a nice view and, once Baby Josh was finally settled, we had a really great time. In conclusion, I'm actually going to recommend this hotel. The rooms are superb. The bars are great. We got an absolutely superb rate. The location is superb if you're looking for a Heathrow airport hotel. That said, the staff seemed over-stretched and it was only Rachael's professionalism that prevented me from saying - and I apologise - "Sod it; we're going home". This hotel has a lot to offer. I recognise that I caught it on a bad day. If I'm wrong - and it turns out that every day is a bad day - please let me know. It's with some trepidation that I endorse a hotel that clearly has huge amounts of potential. I don't do that lightly. Andrew

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              26.07.2003 02:43
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              • "Dated feel to whole hotel"

              We decided to stay at the Sheraton, when we needed a hotel to stay at after a trip to Dubai. It is almost always less expensive to stay at a 4 star hotel before or after your trip than park your car in any of the car parks. Plus you get an extra night in hopefully a good hotel. We hoped that as it was January we may be able to get a good deal, but the prices were practically the same as when we travel in the summer. We paid £85 for room only at the hotel, including up to 15 days car parking. This was booked through ABC Holiday Extras. I did e-mail the hotel beforehand to ask what price they could offer us for a night including parking, but they said they could not match the price and advised us to book with ABC. I would have thought it would be worthwhile for them to deal directly with the customer! The price was fairly representative of the Heathrow hotels. We had stayed already at the Marriott, Renaissance, Le Meridien, Radisson and Hilton, but we were still curious what the Sheraton would be like, never having stayed at any of the hotels in the chain before. We dropped off our car prior to our trip, and we were not delayed very long while we advised the receptionist that we had parked our car and would be staying a week later. Sometimes this causes confusion, and I can't say I was totally convinced that they realised exactly what was going on! The outside of the hotel, in common with the majority of the Heathrow hotels, looks pretty bleak, perhaps even bleaker than most. The whole style seems to reflect the era when they were built, and as a result everything looks very very dated and ugly. The low building with pink stone boxy façade, small windows and with bold blue signs is frankly architecturally awful! Maybe it's just me, but I find the name somewhat misleading - 'Skyline'. If I hadn't seen pictures of the hotel beforehand I may have expected a hotel with lots of floors, that you may get a good
              view from! We went into the hotel to check in, where we found the check in pretty confused. First of all our booking could not be found, then a booking with the incorrect address was found, and the check in clerk seemed pretty unconcerned that this wasn't actually our booking. After a while we were given our room key and made our way a few steps to the lift. The main lobby is quite large, with shiny polished floor, and a large seating area just inside the business-like revolving doors. First impressions aren't that bad, but you definitely don't get the impression this is a great hotel. The décor looks a little dated. However the first main fear that the hotel may be in need of a little TLC, came when we entered the (very small) lift. This was extremely old fashioned, very creaky and rather grotty. On leaving the lift, the corridors similarly did not have a particularly new feel to them, and were rather dated too, decorated in a green colour. Our room was of average UK hotel size, a big culture shock after Dubai, and was comfortable but not in any way luxurious or impressive. The inoffensive geometric beige carpet and dappled light green toned wallpaper left us underwhelmed. The bed covered in a green gingham cover with mismatched shiny green valance followed the green theme, finished off by stripy green curtains with unecessary box valance. The room had a beech wood TV unit and desk and chair, along with a a sofa in a navy patterned fabric with contrasting red cushions. There was also a gold rimmed metal coffee table with glass top, adding to the already contrasting style of the room. Everything was OK ? no more no less; slightly better than a Travelodge. The bathroom was of average size, with marble topped vanity surface. The walls were covered in a candy striped wallpaper, and I was happy that the bath had a hand held shower, which is always a welcome addition, if like me, you like being able to wash
              your hair without having a shower too! The only view we had was an internal one, and I wished I'd requested a runway facing room, but I hadn't realised that there were some rooms on the front until after I had checked in. The view was of the Sky Bar which is housed in the inner courtyard, and is also the location of the swimming pool. The bar is stated as being a trendy place for locals to visit, but I am guessing this was only the case about 20 years ago, when the faux tropical bar and pool may have been a little appealing. The view was not as bad as some you may get, and we have had, overlooking dustbins etc, but was actually quite depressing in its own retro kind of way. Although we had an inward facing room, we still noticed that the hotel wasn?t particularly well soundproofed, and the light that shone from a large gap under the door was also quite distracting when you were trying to sleep. Whenever I woke up I thought I had left a light on. The room had the benefits of the usual in room amenities, although there was no iron and board. The hotel has a restaurant, Sage, and an adjoining bar, as well as the aforementioned Sky Bar. It also has an American themed Sports Bar. As is always the case when we return from our travels, we did not fancy a formal restaurant meal, and hoped to grab a snack in the restaurant bar. We first sampled the cocktails in the Sky Bar, which had a 2 for the price of 1 offer on at the time. The cocktail menu was a little disappointing, as it seemed to be sponsored by Smirnoff and so had a limited appeal, and none of the hotel signature cocktails that usually make a cocktail menu. The cosmopolitan I had was passable, but I certainly wasn't tempted to have another! We then attempted to have a snack in the bar, but were told that they did not serve food, and were directed to the American bar. You can imagine what this is like ? American road signs and memorabilia on the walls. The obl
              igatory red checked tablecloths that every American theme bar in this country must have (and that I have not once witnessed actually in the US!). The menu seemed fairly appealing, if relatively expensive, and I decided to order the chicken satay (which was actually a starter) and a side order of fries. My husband ordered a pizza. The service was fairly good, but the food was not. The chicken satay looked most unappealing and was caked in a dusty coating. It was obvious that the dry synthetic spices had been used instead of a marinade, and the result was quite revolting. The size of the dish was enormous, and would have been far too huge for a starter. The restaurant was also full of families with children and then so all in all the end result was far from the relaxing end to a holiday that we try to achieve. We noticed that the hotel was deadly quiet while we were there, and I am pretty sure that most of the rooms must have been unoccupied. Why in these circumstances it didn't occur to the hotel to allocate us one of the slightly better rooms baffles me. It always seems to e the case that in this class of hotel upgrades are like gold dust and they seem to think giving you something for nothing is just not done. A better hotel would (and does) realise that treating a customer well will probably encourage them to return. We really did feel that the hotel couldn't care less. I definitely would not return to this hotel. It falls into the poor category of Heathrow Hotels. The cost is usually £10 to £15 more than staying in the nearby Holiday Inn Ariel, and although we have never stayed there, we enjoyed a really nice bar meal there once. The service was not particularly good at the Sheraton, and I would be put off staying at any of their other hotels. I thought the whole hotel needed a big refurbishment programme and the dining establishments need bringing up to date. Compared to the Marriott where the choice of restaurants is r
              eally good, and you feel that it is at least trying to be a luxury hotel, the Sheraton is a big disappointment. For the same price or probably less I would stay at any of Le Meridien, Renaissance of the Marriott Bath Road. In fact when we had another overnight stop at the airport this June, it was the Marriott that I was happy to return to.

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