Last year we stayed at the Quality Hotel in York. I got a good price online and it was in a very convenient location for walking into the town centre and parking in a council car park for a reasonable price.
However the hotel did not live up to its name at all. On first inspection the hotel room was basic and undistinctive but nice enough. There was a big walk in shower in the bathroom which proceeded to overflow flooding the bathroom and soaking into the carpet outside the bathroom door when it was used. We did what we could to soak it up with the towels and went to reception about it. They were dismissive and said that sometimes the drains had problems as too many people used the showers at once, they were unable to offer us a different room, a discount on our stay, and apparently even an apology was a bit beyond them. I complained in writing to the Quality Hotel brand on our return and received no reply.
Based on my experience I would never stay in a Quality Hotel again or recommend it to anyone.
Hello and welcome, to my review about my experience at the Quality Hotel in Brighton.
About 3 months ago, my good friend Rory called me to put forward some ideas as to what we could do for his Birthday, after about 20 minutes in deep discussion and rampant surfing we decided that it would be a laugh to go to Brighton for the entire weekend to celebrate his birthday. Therefore first things first we needed somewhere to stay. A quick search on Google showed us a number of hotels in Brighton that were within our budget, one of them being the Quality Hotel, so the prices they gave us were within our budget so we went ahead with the booking.
The location of the Hotel is superb; it is at the lower end of West Street. For those who dont know Brighton that well, West Street is the main street where there are a number of clubs, bars and pubs and leads down from the Clock Tower to the seafront, this road is also used at the moment as a diversion due to roadworks taking place in North Street, so there is quite a bit of traffic going by as well as the traffic for the Churchill Square shopping centre. One of the main advantages is that the beach is just across the road, the bars are within a stones throw as well as the Lanes and the main shopping areas. The Odeon Cinema complex which is currently undergoing extensive building work is next door. When completed this will change the complex into a leisure complex contained 5 nightclubs.
The Hotel has a bar called Henry J Beans in the same building, for guests of the Hotel this means you can just walk through a connecting door, so you dont have to even leave the building and can nicely bi-pass the doormen, who in the vicinity of West Street seem to have an unhelpful habit of not letting you in to the Pub/ Club unless you have ID in the form of a passport or driving licence. But thats for another review. The prices are £2.90 for Guinness and a £2.75 for Fosters. Not too bad considering at Walkabouts we were paying around the £3.50 mark for a pint. The bar is open to 11pm and has a DJ playing from around 7ish, this is a good place to begin with and then to move on elsewhere around the town.
I had to drive down as I was working that day, and parked in the Russell Road car park which is about 300 yards behind the Hotel itself. I parked there because the Hotel has partnered with the NCP group and gives a discounted rate for any Hotel guests. To give some idea of the savings, if a car is parked in there for a 24 hour period it will cost £14, as a Hotel guest it will cost £8 per day. I paid £16 from Friday to Sunday. Every little helps!! You just need to get the Ticket validated by staff in the Hotel Reception when you check out. For the record the Russell Road car park is a secure car park and has a generous amount of room to park your car in.
I checked in at 4pm on the Friday and was pleasantly surprised by the decoration in the lobby area, a nice, spacious environment with a well staffed reception, and a visually stunning staircase that catches your attention as soon as you walk in. I filled in the forms and was given my key card to my room on the sixth floor. The staff were very helpful and as Breakfast was included in the price, I was advised of what time Breakfast was served to. For me personally this gave a very good first impression of the Hotel and the company itself and for someone whos previous experience with Hotels in Brighton was not good, I felt that this was a step forward in a positive direction.
--- The Room---
Before I discuss the room lets step back a bit, as I got out the lift to go to the room, something clicked inside. In this case it wasnt my back but the realisation that the décor that was in the lobby had come to a grinding halt. Gone were the nice pastal shades, this was replaced with white walls with marks on and a carpet that probably could remember the Falklands War, not only was it torn in places but no attempt had been made to fix it around the skirting area of the corridor, possible Health and Safety issues to say the least. There was also a strange musty odour in the air which I could not place at all and do not want to think as to what it could be, when the windows were opened at either end of the corridor these soon disappeared.
My room allocation was up on the sixth floor at the back of the Hotel, I swiped my card and in we went. Heres where we go a little bit CSI . this had been a smoking room previously, how do I know? Simple, even though the walls were wallpapered they were marked with a yellow stain. I do not smoke and personally detest the habit, I checked the door to the room, yep, two little screw holes were present under the door number, probably where a sign denoting this as a smoking room had been in the near past. All the other doors on the floor were similar so I guess some kind of move had taken place. Other than the walls, the room was not too badly laid out, bed against the wall, TV in the corner. Although this seemed to be a standard layout it was smaller than what I expected as the bed was closer to the wall which created a narrower than normal space to walk around. There was plenty of storage space with enough room to hang clothes and place bags out of the way.
One problem was that the window, it didnt really ventilate the room as much as required and this prevented the musty smell from being removed unless you kept the door open, which was not really an option in this case. The window itself was double glazed on the Bedroom side, with opening latches on the outside. This kept out the noise, which as the room was at the back was not too bad anyway, but meant that the room was consistently warm throughout my stay even with maximum ventilation, the angle of the windows opening were not much more than a couple of inches. The space between the two sets of windows had a fair amount of dirt collected as well. The Beds were extremely comfy to sleep on but I found the pillows were far too soft so I ended up with all four piled on top of each other in an attempt to get some support.
Now lets talk showers, the best part for me when staying away is having a nice hot shower in the morning or evening before I go out, the feeling that I am clean all over is important to me. Unfortunately the same didnt apply here, the bath enamel was chipped and showed quite a bit of rust around the plug hole area, the walls were grubby as well. The strangest thing for me was the taps for the bath and the shower were not in the normal foot end position of the bath, even though the shower head was, but the taps were on the same side as you got in, this meant the occasional foot stub which was annoying. To top it off there was a sign saying please keep the shower curtain inside the bath at all times, so a precise fold and tuck behind the taps were required which didnt work anyway and water got onto the floor.
One big advantage was that the room has black out curtains, and they worked lovely. As the room was south facing this meant the sun was streaming through the window effectively all the time. So having these not only assisted in eliminating unwanted sunlight but also helped keep the room temperature constant as well.
A TV is also included as well with a number of channels including an in-house film channel and the obligatory Adult channel as well; funny thing was there were more porn films available than family films to choose from. It stated that it cost £5.95 for the family and £7.95 for the Adult orientated films. The TV had the normal amount of terrestrial channel as well as a sprinkling of Freeview channels as well. The reception on some were bad but generally speaking all were watchable, especially Cartoon Network. All rooms also have Tea and Coffee facilities, no biscuits at all, but a good range of products from Tetley Tea to Nescafe with a few herbal varieties included.
As were on the sixth floor, we had the benefit of a sea view that meant that we could see over the Brighton Conference Centre and out over the water. Although this isnt a bad view and on a stormy night could probably give a decent light show, it was the fact that the roof of the conference area had a collection of Burger boxes built up on it; I can assume these were from the rooms, but the rubbish itself had not been cleared.
The Hotels offers a breakfast bar that is included in the price itself, the restaurant is used for Breakfast and redressed for lunch and also evening dinner. At the weekend Breakfast is from 0830 to 1030. As it seems that the vast majority of the Hotel has been out on the juice the night before, around 10am there is a major stampede of people coming down in the lifts for breakfast. Seemed as if the Hotel had just woken up and all came down at once. Needless to say that morning that Breakfast didnt finish to gone 11 as everyone left it to the last minute.
Food wise I was very impressed with what was being offered. The standard and somewhat obligatory eggs and bacon, sausage, mushrooms and so on, as well as fruit and yoghurt were available and also a continental option. Although what did surprise was that as they were a full range of juices on the side, that there was no fresh filtered coffee as all hot drinks such as Tea and Coffee were delivered from a table top vending machine which tasted bloody awful. Overall the quality of food was very good and more than sufficient to last till evening. Whilst at the table I perused the lunch and evening options, they also looked good value for money as well, and too be honest we were tempted as the restaurant was licensed as well, but unfortunately decided not to as we were due to go out, so we had two bars within the hotel itself. Bargain!!!
Other facilities include dry cleaning and also wireless network if required, there is an Internet terminal in reception and primarily aimed at children the ability to play PS2 games through the TV, something which can be added to your final bill.
---Booking a room/ Prices---
I googled Hotels in Brighton and was presented with a number of hotels, looking through the list, this fell within budget, and although not the cheapest, I went purely for location itself knowing that it was just a few minutes walk to most areas of Brighton.
On the wall of reception it stated that a single room is £190 and a double £210 per night, dont worry I never paid anything near that. If you look around then there are sizable discounts to receive. I paid a total of £224 for two nights sharing a Twin room. The Internet stated that was a 57% saving on the original price. I booked through the Hotels own website and still saved money. The response is quick and you can confirm on-line with regards to availability so there is no pending confirmation or having to wait 72 hours to confirm. Payment is not taken on line as the card will hold the room, payment is only taken on arrival when the credit/ debit card is swiped.
This is a Hotel that can cater for the coach party, or hen/stag party. In fact any generously sized party can be booked for. When I stayed there it was the weekend before Whitsun Bank Holiday so there were plenty of hen parties and stag dos. In fact the Stag Do just turned up for Breakfast from a night of clubbing, then went back to the rooms to sleep! The floor we were staying on was not at all rowdy and was quiet, in the morning we discovered that we had a hen party of 25 in the rooms next to us, so from that you can say that they were well behaved as I didnt hear a thing outside the room.
I will be honest, as the Hotel needs a general overhaul at the very least. It has a total of 140 rooms and conferencing rooms and facilities available for hire. The décor runs out when the staircase stops on the conferencing floors and primarily for me this is an issue that needs addressing. This would be to not only make the rooms feel fresher but to also make the rooms are more presentable. Seeing some of the other rooms on the way to check out on Sunday morning showed me that the others were of the same layout and also had the same issues as mine which was a shame.
As I have said the location is great, if you go Brighton as a group you have everything nearby, and as you will never need to leave the City area then this will save quite a bit of money and time as you will have no need to hire cabs or catch buses. Value for money is not really that bad as a full Breakfast is included in the price, as a base for hen and stag parties then it is fine, as you will only need the room to basically crash out in, looking at it from a travellers view and as a more mature person then at the end of the day, this may not meet your expectations as a Hotel.
The rating of the Hotel is three star, but I am unclear as to the significance of the rating and what has to be done to achieve this, dont get me wrong I am not questioning the rating the Hotel has, but do not understand how rooms that are at the bottom line grubby can have this rating. Although I can only presume it is done on facilities offered. That said if a bit of paint here and there and a new carpet was laid I would definitely go back there again. If I was to have another weekend in Brighton, this would be one the list but would be a probable instead of a definite. The Hotel does genuinely have a good feel and a pleasant ambiance as well as showing a high level of good customer service to it and it goes without saying that you do a get a good nights sleep. It is just the decoration that let the place down. For me the best thing is the location and the attractive benefit of a cheaper car park tariff as well. One thing you do need to be aware of is that this Hotel is literally around the corner form the Brighton Conference Centre, if by chance there is something happening that week or weekend then this place will fill up very quickly indeed, other than the Grand and the Metropole, this is the next nearest place to stay. So as I said any vacancies and booking will go quickly.
Thanks for reading and until next time Tim
As a self-employed service engineer I find myself on the road quite a lot. Sometimes this necessitates finding somewhere to put my head down for the night. As a rule, I tend to look for Travelodge or Travel Inn hotels as I've used them many times in the past and have had no complaints. A few months ago I was doing a lot of work in the East Anglia/Lincolnshire area and I required some overnight accommodation in the area. Unfortunately, as I was booking so close to the date in question, I was unable to get anything suitable from either Travelodge or Travel Inn. A search around the web came up with an alternative from the Choice Hotels chain. Choice Hotels is an international chain with premises all over the world. They have a number of different brands catering for those on a budget (e.g. Comfort Inn) to mid and upper range outlets such as Quality Inn and Clarion Hotels. My own stay on this occasion was for one night at the Boston/Bicker Bar branch of the Comfort Inn in Lincolnshire. This is a relatively new establishment located on the junction of the A52 and A17. As is the case with many of these types of hotel (such as Travelodge and Travel Inn) they are often located on the intersections of major roads and motorways. Consequently, there is often little of interest within walking distance. In this case, the only nearby establishment was the petrol station located adjacent to the adequately sized free car park. The hotel has fifty-five rooms, six of which are described as "premier" rooms. All rooms are en-suite and have a colour television with a selection of satellite channels. Other amenities include tea and coffee making facilities, a telephone and a hairdryer. The "premier" rooms also include a trouser press and a supply of toiletries. The hotel also boasts meeting rooms, a pool table and a small gym, though I didn't sample any of these. I arrived at the hotel in late afternoon after a hard
day's slog. Though I'd specifically booked a non-smoking room I was informed at reception that none were available. Apparently one had been reserved but there was an unspecified "problem" with the it. I was offered a smoking room which had been aired throughout the day (the windows had been left open) and in all fairness it smelt reasonably fresh. First impressions were quite good. The room was clean and spacious with a well-stocked tea/coffee tray. The en-suite bathroom was also presentable and I was delighted to see a large bath installed. If I have one criticism of Travelodge hotels it would be that the baths are much too small for an eighteen stone discus thrower such as myself. I needed a soak in the tub after a long day at work so I ran the taps... and watched in dismay as the bath filled with a grey-brown tinted liquid. I work in the water treatment business and the colour and smell of the water convinced me that the contaminant was common or garden rust. Perhaps I should have sold them some corrosion inhibitor? At the same time as the bath filled with sludge an awful racket was emanating from behind the panels in the corner of the room - it sounded like a rather sickly pump in its final death throes. I was almost tempted to dismantle the panels and look inside but I decided life was too short. At this point I really should've been beating a path to reception to demand a better room but lethargy/apathy/indifference (delete as appropriate) got the better of me and I decided to slum it. Having finished my bath (probably dirtier than before I'd got in) I ventured down to the dining room for dinner. The menu was quite limited but the food was quite reasonable. The service in the restaurant was both courteous and prompt. I adjourned to the bar for a couple of pints of beer which didn't look too dissimilar to the water in the bath but at least it tasted better! I got a good night's sle
ep in the bed and though the hotel is located on a fairly busy intersection, the noise was not too intrusive. I didn't stumble down to breakfast - I'm not a morning person - so I can't comment on its quality. I opened my door to find that the newspaper I'd ordered at reception hadn't arrived - I was past caring! It was only at the point of settling my bill that I mentioned the water and the lack of a newspaper. The lady on reception seemed concerned and offered her apologies but by now I just wanted to get on my way. I won't be making a return visit.