“ Address: Glenurquhart Road / Inverness / IV3 5TD „
We were travelling up to Inverness on New Year's Eve to spend Hogmanay there watching a band we love and enjoying the celebrations with friends. We had last been there around eighteen months previously and had stayed at a lovely B&B on Glenurquhart Road, but the only room they had left available this time was too big for our needs and so I decided to look on the Premier Inn website, knowing they had 2 or 3 hotels in Inverness. My first choice of Premier Inn was right next to the centre of town adjacent to the river, however this was fully booked. I then noticed they also had a hotel on Glenurquhart Road just a little further away from the B&B we had previously stayed at. With a large car park and adjoining Beefeater restaurant it was suitable for our needs and just a five minute drive from the town centre. It is also a nice walk along the river to the centre of town also and we enjoyed doing this on our last visit, but thought on this occasion we would probably be using a taxi given that it was December. I booked a double room for just £59 via the Premier Inn website which I thought was pretty good considering it would be New Year's Eve on the night of our stay. Check-in was at 2pm and we arrived around 2.30pm feeling quite hungry after our long drive. On checking in we were advised that the restaurant was fully booked for that evening, but this did not bother us as we knew we would be out and not looking to eat in the restaurant at this time. We were however, hoping to visit the restaurant after checking in for a meal and were told this wasn't a problem. The receptionist advised us however we should go along to the restaurant right away as it was closing at 4pm to get ready for the evening. So instead of checking in to our room we went straight along to the restaurant via the adjoining door, only to be told no food was being served as they were getting ready for the evening, but we could have a drink if we wished. I explained the receptionist had told me we would be able to eat now and pointed out it was only 2.45pm and the restaurant did not close until 4pm, but the staff member casually shrugged his shoulders and replied "Oh, they won't know." I was feeling quite annoyed by this, as I was not informed of this when I booked the room and so we had checked in to find that we would not be able to have a meal at anytime in the restaurant that afternoon or evening. I asked if they were serving sandwiches etc and he replied that no food at all was being served. We went back to the reception desk and explained what had happened. The receptionist apologised and said they hadn't been told no food was being served at the time we were visiting, only that it would be closed at 4pm and was fully booked for the evening. I explained that had we known this at the time of booking that the resturant was not going to be serving food after a certain time during the day and would be closing at 4pm, then we would have stopped off to eat somewhere on the way, but instead had kept going thinking we would have something to eat on arriving. Of course there was nothing she could do except apologise and so we went to find our room, walking away just as another couple were on their way back from the restaurant also complaining that they could not get anything to eat. Our room was a typical Premier Inn room with the usual purple theme, which I quite like. It was spotlessly clean , a generous size and with a lovely comfortable double bed made up with spotless crisp white linen and a mixture of comfortable firm and soft pillows. A flat screen tv, tea and coffee making facilities with sachets of tea and coffee and a hairdryer were also provided. Plenty of mirrors including one with lighting, ideal for doing your make-up were appreciated. The bathroom was also spotlessly clean with a power shower over the bath tub. Handwash and shower gel were included via wall mounted dispensers, but I always take my own anyway. The window looked out over the adjacent golf course, providing a really picturesque view. Overall, I could not fault the room at all. It was clean, cosy and warm and you could adjust the heating temperature via a digital display mounted on the wall. Entry to the room was via key card and this key card was also needed to access the corridor from reception to where the rooms are located for added guest security, which I thought was a good idea. Once in the room, the key card was needed to operate the electricity also. On returning after our night out, we did have a problem with the key card and couldn't gain access to our room, so had to go to reception where they gave us another card. This is the only problem with these key cards I find, as this has happened to us on a few occasions. We spent a very comfortable night in our room and slept well. Despite being New Year's Eve there were no disturbances or noise and we slept very well when we went to bed. Check-out was not until noon next day and we took advantage of a lie-in after our late night. I would recommend this hotel and would stay here again, despite the fact we were unable to eat here on arriving, as I appreciate this would be a one-off and not a normal occurrence. However, I am still annoyed to think I was not informed of this when I made the booking, as we could have made other arrangements to stop off on our journey up for something to eat. By the time we got showered and changed and ventured into town looking for somewhere to eat, we were really hungry, so this and the fact that the staff did not seem very well informed about what was happening in the restaurant did spoil things a little on our stay. Premier Inn Inverness West, Glenurquhart Road, Inverness, IV3 5TD visit www.PremierInn.com for further information and bookings.