“ Britannia Pavilion / Albert Dock / Liverpool / Merseyside / L3 4AD / Tel: +44 870 242 8000 „
I stayed at this particular Premier Inn in April this year. A two night stay for my birthday. We have been to the Albert Dock many times, but almost missed the entrance to the hotel. It is fairly small and concealed. I like this though, as it doesn't detract from the wonderful building.
The reception staff were friendly and efficient. The lobby is tardis like! It was such a small area, but on entry to the corridors, it is like a giant maze!! The corridors and stairwells are the original old warehouses from the building's time as a working dock. I think it is stunning. There are lots of old features to admire including huge black gloss painted metal doors.
Our family room was really quite spacious and we had exposed brickwork in it. We had enough mirrors, lights etc to go around, but did have to ask for more milk, as there was only enough for one cuppa each! The view was immense, right over the dock.
The facilities in the hotel were brilliant. I had never seen a phonecharger vending machine type thingy before! There were vending machines for food and drink and also a really nice bar area, where breakfast was served also. Breakfast was the usual Premier Inn buffet, which we love, but it was quite frantic and busy. We ate in the family friendly restuarant on the night we had the children with us, and it didn't come to much more than £20. Great value. We also ate overlooking the dock...again, my ideal! The night we didn't have the children, we ventured outside to a lovely Italian restaurant. Only a stones throw from the hotel entrance. A lovely stay!
I have stayed in three different Premier Inns over the last two years. In December 2010 I booked to stay in the Premier Inn on the Liverpool Albert Docks when I took my husband to see John Bishop at the Liverpool Echo Arena for his Christmas present. There was a special offer if you booked so many weeks in advance you only had to pay £29 but you would have to pay this if you cancelled. If you book the normal tariff, you can cancel your accommodation on the day you are due to arrive if you have to and don't have to pay anything. The Liverpool Albert Dock Premier Inn is the best one I have stayed in. The hotel is literally two minutes walking distance from the Liverpool Echo Arena. We also went into town to do some Christmas shopping which was only a ten minute walk away. There are lots of lovely bars and restaurants around the docks and I would recommend it if you fancied a night out in Liverpool and a cheap night's accommodation. You get great value for your money.
What I like most about the Premier Inns is that you know you are going to get a nice clean room, a comfortable bed, and a great breakfast. The ones we have stayed in have had modern bathrooms with showers that work properly rather than the ones that drip water on you and it takes half an hour to wash the shampoo out of your hair!
What I also like about the Premier Inns is the staff. They are polite, friendly and helpful and this has been the case in every Premier Inn I have stayed at.
I would have no hesitation recommending a Premier Inn to anybody and would definitely stay in one again, especially this one.
We booked into this hotel in order for me to attend a university interview, and we weren't expecting much of it if we're honest.
On arrival the receptionist was friendly and helpful, and sent us on our way to our rooms.
The rooms were spacious and had everything you could need, with nice flatscreen TVs with freeview. Our only complaint is that one of the rooms was quite cold, and we couldnt swap the air con off and onto heating, and after assuring us somebody would come from reception after an hour they never did, so we gave up and swapped as my dad doesn't mind cooler rooms.
We headed down to the bar for dinner, and again I was expecting 'average' food. I ordered the ribs and they were so tender it was unbelievable! Both of us were very impressed both with the food and the quality of the sevice.
The area was lovely with plenty of bars, restuarants and 'proper' liverpool history nearby, and our windows had a nice view of 'the wheel of excellence' which is quite impressive at night.
Would definitely recommen to anyone without hesitation (we'll be staying there again when we go to look at accomodation for my degree!)
I really enjoyed my stay at the Premier Inn on the Albert Docks. I went earlier this year, and the stay could not have been better. It was supremely good value and I felt I was staying in somewhere really in the heart of historical Liverpool. I became totally fascinated with the history of the Albert Docks after this visit, as the rooms themselves are built into the old dockyard warehouses. Even the pulley's remain, outside your window, which would have hauled sacks and packages up to the upper level of the warehouses.
Cleanliness was high. It's not a five star hotel, and no-one expects that level of luxury. But this seemed to me to be honest value for money, and I left feeling quids in rather than feeling I'd been exploited. The biggest factor in this was perhaps the location - a bit out of the main city, but totally walkable and nice and quiet. The views out onto the Mersey were fabulous. Also you are right on the Albert Docks, which house The Beatles Museum and the Maritime Museum - I went to the Maritime Museum and it was superb (and free). Look out for the old film clips of the Docks in its heyday. Makes you realise the significance of where you are privileged to be staying!
The breakfast was fine, nothing spectacular, but lots and lots of it. Normal fare, and again, did not feel it was bad value at all as you can just help yourself and fill up. Good service too. The reception staff were delightful and very helpful. We left our bags all day after check out, no problem.
Parking is the only downside. There is a car park opposite which I recall being quite expensive. There was no free car parking as I recall. The Convention Centre was a short walk away and it was free to park there as I recall, but you need a ticket from reception. This was the only minor irritation for me, and it was outweighed by the fabulous views of the Mersey, the historical location, the museums, the Albert Docks and Pump House, and the superb welcome we received.
In summary I would definitely stay here again. I am going to Liverpool next week on business again, and staying somewhere posher (will review!) but in all honesty I would rather be staying here.
I recently stayed at the Liverpool Albert Dock Premier Travel Inn as I was attending a conference at the nearby ACC (Liverpool Conference Centre). My review is based on a 2 night stay (which consisted of a Thursday and Friday night).
As my job requires many over night stays during the course of a year, I do tend to favour a Premier Travel Inn. Yes - they can be boring and bland and they are all the same - but I do like the fact that you know what to expect in terms of standards, cleanliness and price. I also like their policy towards women who are staying in a hotel alone - they tend to either put you in a room very near to the 24 hour manned reception, or they don't put you on the ground floor. They also never say your room number out loud when you are checking in - which makes the hotel chain more appealing as they do take safety and security seriously. I also like the fact that you can't access any of the guest areas of the hotel unless you have your key card which means that people who aren't staying there can't come and go!
The Booking Process
I booked this accommodation online - the website is incredibly easy to use and if your hotel of choice is not available on the dates you require - the nearest hotels which are available are offered as alternatives. I also received a text on the day that I was due to check in, which just confirmed my booking.
For me this location was ideal, not only was it right opposite the venue where I was attending the conference but it was also situated on the Albert Dock. This area offers plenty to do, including the Beatles Story, the Maritime Museum and a Tate Gallery, as well as numerous shops, cafes and bars. The Liverpool One area of the city is only a ten minute walk away which offers high street shopping.
As the hotel is also situated on the River Mersey it offered a very scenic view for a city centre location.
The main negative regards hotel location was that there wasn't a car park attached to the hotel. There is a pay and display outside which is quite expensive or there is a multistory car park which is a five minute walk away. The hotel had a deal with the multistory which meant I could leave my car there for £10 over the 2 days - much cheaper and convenient then if I had paid and displayed instead. The main problem with the multistory is that it may be inconvenient if you have a lot to carry.
The staff at reception were very polite and quick as I checked in. As the hotel was situated in a renovated building there was a lot of character to the place including in my room which had red bricked walls and a sloping ceiling. The room was very clean with basic furnishings and a flat screen television. However, I was very pleased that I had a very large floor to ceiling window - as the lights in the room were just rubbish! Even with all the lights and lamps on the room was still too dark. Also the air conditioning unit was very loud so even though the room was quite cold, you couldn't have the heating on through the night as it was too loud. The control to turn on the air conditioning unit was also very high. I had to stand on tiptoe to turn it on and I am 5 feet 8 inch - so anyone shorter would have struggled! The key card which also activates the electricity in the room was also slightly problematic. As soon as the card was removed from its slot the (already poor) lights went out - which meant navigating you're your way to the door in total darkness. There was also a lack or plug sockets (only one I believe) so I couldn't charge my phone, use my lap top and have the television on at the same time (which was a bit annoying!)
This was the most disappointing aspect of my stay. The hotel has a bar area which serves evening meals, breakfast and drinks. I went with a colleague for tea and even though the restaurant was practically empty, we were told that we have to wait for 15-20 minutes as they were too busy!
At the bar, the bar maid had a till problem and then left us stood there for another 15 minutes whilst waiting to pay for our drinks.
When we eventually ate, the food did arrive quickly and it was pleasant enough. Breakfast was a much better experience - a help yourself buffet including a great selection suitable for all (full cooked English, cereal, fresh fruit, croissants, yoghurts, toast.)
The main problem with the hotel was the noise. As I had to stay there on a Friday night it was full of stag and hen do's. It was very noisy within the hotel itself until the early hours and outside on the Albert Dock itself. I had noisy people on either side of my room until the early hours of the morning - which spoilt the stay for me.
As a budget price of £65 a night - this would be an ideal hotel for any visits to the Albert Dock, Liverpool ACC, and surrounding areas -however be aware that it may be very noisy on a weekend.
I recently stayed at the Premier Inn Liverpool Albert Dock while I was on a training course for work being held in the nearby BT Convention Centre. I normally discuss what led me to make a certain choice of hotel when I come to review them, but in this instance the choice was made for me by my department's budget holder - in other words, this was the cheapest hotel in the vicinity! This also means that I cannot comment directly on what the Premier Inn booking experience is like; I can, however, say the customer service people at their website are prompt to respond to emails and are very helpful, as I contacted them to confirm check-in details and got a friendly reply in less than 24 hours (which is good in my experience of such things). This was my first experience of staying in a Premier Inn hotel, and my only knowledge of them prior to this trip was the awful Lenny Henry ad that has been on TV over recent months. My expectations were of a dull-but-affordable Travelodge type place, somewhere adequate (probably decorated in beige) that would meet budgetary requirements and do little else, and I wasn't especially looking forward to my stay.
Arriving at Liverpool Lime Street station late in the evening and having never been able to grasp the concept of travelling light, I decided to take a taxi to the hotel (costing £5, which probably means in was within walking distance if I had packed better and remembered to bring a map). It has been quite a few years since I was last in Liverpool, and I was pleasantly surprised at just how much development was going on and the degree of activity that seemed to be devoted towards the European City of Culture award. The city certainly looked a lot nicer than I remembered it from my last visit. The Albert Dock area of the city was particularly impressive, and I was pleased that I had been booked into a hotel in this area rather than the city centre.
For those of you that have never been, the Albert Dock represents the largest group of Grade I listed buildings in the UK; built in the mid 19th century, it was the first enclosed, non-combustible dock warehouse system in the world, and the first structure in Britain to be built entirely of cast iron, brick and stone. This is an area that is of considerable historical importance, but after only a short period of prosperity fell into disrepair in the early 20th century and was formally closed as a working dockyard in 1972. Fortunately, the historical and architectural significance was recognised in time to save what remained of the buildings - regeneration work began in 1983, with the final undeveloped areas brought into use in 2003. My last visit to the Albert Dock was to the shopping area a good 12 years previously, but now the dock houses many of Liverpool's top visitor attractions as well, including the Merseyside Maritime Museum and The Beatles Story. The regenerated area is very attractive and lively (it reminds me a lot of the Historic Docks in Gloucester and parts of Bristol), with the original buildings having been redeveloped sensitively. The Premier Inn is within this area of regeneration, next door to The Beatles Story and only 5 minutes walk from the Echo Arena; there are plenty of shops, cafes, bars and restaurants in the area and it is an excellent base for tourists to the city. A lively, central location with good local amenities but be prepared for it being a bit noisy if you stay over a weekend: 9/10.
- First Impressions
I was pleasantly surprised to find that the Premier Inn was actually in one of the redeveloped dock buildings, a warm red brick former warehouse, rather than one of the soulless new builds that seem to be springing up around the edge of the docks. The usually large purple plastic signage that I had seen elsewhere attached to hotels in this chain was absent; there remained a smaller, more appropriate sign over the door announcing the hotel's presence, and nothing more to clutter up the entrance. Inside, there was a decent sized lobby area with open brickwork ceiling and walls, and sofas, lighting and furniture chosen to complement this setting - even the obligatory vending machines had been discreetly tucked into a niche. It was modern and comfortable, yet curiously tasteful for a chain of budget-conscious hotels. The reception desk was quite busy when I arrived, with the receptionist dealing with all enquiries and requests in a friendly and efficient manner, not rushing guests or getting flustered due to the queue. I had only to wait a few minutes to be checked in and still got an apology for the delay. Before arrival, I had been somewhat concerned about my booking - as it had been made by someone else in my name and on the department's credit card (which I didn't have with me) - but found this caused no trouble at all, and I was checked in swiftly and easily, and directed towards my room. This was an excellent start to my stay: 10/10.
- The Room
To get into any of the guest areas of the hotel requires the use of your room key-card to pass through doors as a security measure. There were two doors leading from the lobby to the rooms - one to the lift, one to the stairs - but I opted for the stairs as I was only on the first floor. I was pleased to see that the hotel kept some of the character of the building outside of the public areas, with the stairs being built in the original stair shaft of the building and not having been bulldozed through other architectural features. Signage was clear and I soon found my room without difficulty...although I was a little nervous, as I had been allocated room 101! The door unlocked easily with the key card, and I then had to slot it into a card holder on the wall near the door to activate the electricity in the room. This is an electricity-saving measure I have come across in one other hotel (a Holiday Inn), but here it worked far better because the card fitted snugly in the slot (in my previous experience the card kept coming loose and I was plunged in darkness on more than one occasion).
The room was as pleasant as the lobby had been; the ceiling was arched, and again open brickwork was on view, giving it far more character than a three-star chain hotel room had any business having. The amenities were also rather better than I might have expected. My room was equipped with a flat screen TV and had an electronic temperature control panel, so I could heat or air condition as I pleased. The only time I had previously had either of these things in a hotel room was when staying in a "4 star deluxe" hotel in London, so this quite impressed me. The furniture was basic but as much as I needed (twin beds, desk, one armchair, wardrobe, mirror), and a hairdryer was also provided. On investigating the bathroom, I found I had both bath and shower - and a bottle of decent quality shower gel (note: better than the cheap stuff I had brought with me) was attached to the wall. Now, you don't get that in a Travelodge. The towels were soft and plentiful (in fact there were extra towels in the wardrobe as well) and there was some nice liquid hand soap too. All exceeded my expectations, and my only niggles were that the mattress was a little too firm and it would have been nice to have hot chocolate included in the tea-making things (not that I wanted hot chocolate in June mind you, I just always appreciate it when a hotel provides something for those of us who don't drink tea or coffee). But all in all, a clean, comfortable room with a nice view out over the docklands: 9/10.
- The Breakfast
Breakfast is held in the Premier Inn's restaurant on the first floor; I didn't sample the evening menu during my stay, but I can say that the restaurant is of good size with waterside views, and all the staff I encountered were friendly, helpful and polite. It was all pleasantly informal (which I appreciate early in the morning); there was a buffet I could help myself to, and then I could sit at a table of my choosing without waiting to be seated. The selection of food was good - cereals, juices, croissants, yoghurts (posh Yeo Valley ones at that), toast, fruit and a selection of cooked foods as well. Some of you may well have read my recent review of the aforementioned London "deluxe" hotel that offered poor breakfast service and cold cooked food, and I have to say that Premier Inn beats them hands down. The food was great, a toaster was available to make your own toast so you could have as much as wanted, hot and fresh, without having to track down a waiter, and the hot plates kept the cooked food hot as well. It provided an excellent start to the day (which was just as well as the food in the fancy new convention centre turned out to be pretty awful): 10/10.
- Final Thoughts
I think by now you have got the impression that I liked this hotel! Certainly, I think for a £65 per night hotel (plus £7.50 breakfast) it represented excellent value for money, and it was one of the best three star hotels I have stayed in. The staff throughout my stay were very helpful, the location was good and both the room and the breakfast were far nicer than I would have anticipated, and I left feeling glad that my department budget holder had gone for this hotel rather than the nearby Jury's Inn in a dreary modern building. I think the best thing I can say about it, though, was that I wouldn't hesitate to stay in a Premier Inn hotel again - this experience really changed my mind about the brand.
Premier Inn Liverpool Albert Dock
East Britannia Building
T: 0870 990 6432
F: 0870 990 6433
The Premier Travel Inn Albert Dock is superbly located near the business district and all the bars and restaurant within the city. The hotel offers ensuite rooms with all the standard facilities.