Welcome! Log in or Register

Norfolk Royale Hotel (Bournemouth)

  • image
3 Reviews

Richmond Hill / Bournemouth / BH2 6EN / Tel: 01202 551521 / Email: norfolkroyale@englishrosehotels.co.uk

  • Write a review >
    How do you rate the product overall? Rate it out of five by clicking on one of the hearts.
    What are the advantages and disadvantages? Use up to 10 bullet points.
    Write your reviews in your own words. 250 to 500 words
    Number of words:
    Write a concise and readable conclusion. The conclusion is also the title of the review.
    Number of words:
    Write your email adress here Write your email adress

    Your dooyooMiles Miles

    3 Reviews
    Sort by:
    • More +
      11.01.2010 18:24
      Very helpful
      (Rating)
      3 Comments

      Advantages

      Disadvantages

      Beautiful city hotel and perfected with excellent food

      The norfolk royale hotel is beautiful and as a resident whom spent her hen do there I can highly recommend it.

      I had wanted to go to this hotel from a young age when it was first built in bournemouth and at the age of 27 I finally got to go and had arranged a night there for my hen do with a combined day at their spa and a meal also. Note though that they usually dont take hen or stag dos but I had a collection of 5 girls therefore they accepted us.

      The staff were fantastic and on the day I had arranged for one of the managers to help me with the room for the rest of the girls I was staying with and she was brilliant. She laid out all the petals and the gift bags and had arranged for cocktails to be sent up to our room when we first arrived also, she listened to every detail that I wanted and worked it brilliantly.

      We arrived in the afternoon to have time in the spa before our meal in the evening and although the spa is quite nice I certainly wouldnt go for a spa experience its simply a nice area to go and relax with a small pool, a jacuzzi, a steam room and sauna and showers. Its small but enjoyable and we enjoyed it for the couple of hours we were there. The rooms are lovely, some are a little old fashioned but beautiful with excellent cleanliness and lovely bathrooms with gorgeous bath products.

      Some floors have already been re decorated into much more modern suites and this is what we wanted to have for our stay but these had all been taken and are very popular now.

      The staff are incredibly tentative and will respond quickly to any matter you need help with, and as for the food this was exquisite.

      We had a five course dinner with a private dining room and once again the staff had laid out the tables and decorations exactly how I wanted them to and the food was standard to a five star restaurant and couldnt be faulted at all, as well as cupulous amounts of wine and an excellent waiter who served us all night.

      We had hot chocolates served in our room at the end of the night and once again in the morning the breakfast which was either a hot cooked english brekfast or a continental with croissants and hams and cheeses was beautiful and was buffet style so you could have as much or as little as desired.

      Rooms start at approx £90 upwards and all in all this is an excellent rate for the quality of the hotel. Highly recommended and with the surroundings of the city of bournemouth on your doorstep literally you cant go wrong with this hotel.

      Comments

      Login or register to add comments
      • More +
        14.10.2006 14:47
        Very helpful
        (Rating)
        1 Comment

        Advantages

        Disadvantages

        A nice and comfortable hotel ideally located in the heart of the town.

        I recently had to attend a course for work, which involved several overnight stays in Bournemouth. I opted to stay in the RAC rated **** Norfolk Royale Hotel, located in the central town area of Bournemouth. Arriving at the hotel, there is an area at the front where you can drive in and park whilst you check in. (You can also park in this area overnight, or in the underground carpark - each charged at £9 per night).

        Checking in is straightforward - although you will need to leave credit / debit card details, but this is standard practice. Reception is in the lobby area - a plush, well furbished area with comfortable chairs, an open fire and a bar.

        You will be given a keycard, and told where your room is. (On my visits, a porter service was not visable, although may have been available on request).

        The hotel itself is quite old, but is currently being updated. The front of the hotel is the original building, which whilst is attractive, has one or two drawbacks. The biggest problem is that the floorboards are probably around 100 years old - hence they are very squeaky ! This is not too much of a problem during the day, but at night can be a huge problem !
        At the rear of the hotel, a large extension has been built. The rooms in this section are slightly smaller, but without the annoyance of the squeaky floors !

        During my visits, I stayed in two different rooms - the first at the front of the hotel was very large and comfortable. The room had just been refurbished, and the bathroom was very big. One of the two drawbacks of this room were the aforementioned squeaky floors. The other was that the toilet was positioned directly in front of the window in the bathroom. I actually didn't notice this at first, until I needed to use the toilet. I "dropped trou'" and sat down to do my business, and realised that as the window was open, I was looking out onto the busy street outside !!
        My second stay saw me in a room at the back of the hotel. This was much quieter, and slightly smaller, but was very comfortable. Rooms all have a televison (with a selection of Sky channels), Playstation (charged at £4.50 / hour), telephone (very expensive... do not use !!) and en-suite facillities. Rooms also have a minibar, which in line with most other hotels, is very expensive. Typical charges are £2.50 for a 33cl bottle of water, £1.85 for a small tub of Pringles, with charges for wine and beer around £4.00 a bottle.

        My stay also included breakfast. This was served in the resturant next to the lobby, and consisted of a buffett style breakfast of Tea and Toast, Cereal, Fruit and Yoghurt and a full english breakfast. The food was very good, and the service in the resturant was excellent.

        The hotel has an onsite indoor swimming pool, sauna, jacuuzi and steamroom. The pool, sauna and steam rooms are very nice and very clean, however despite visiting the hotel twice over four weeks, the jacuuzi was not working. The changing rooms are clean and are currently undergoing refurbishment, and resemble changing rooms in an expensive gym ! Unfortunately the refurbishments were not complete on my visit, and things such as door handles and signage were not in place - hence I originally walked into the wrong sex changing room (which was fortunately unoccupied).
        There is no gym on site, however the hotel has a local agreement with the gymnasium across the road, and allows free access for hotel guests.

        The hotel is perfectly located for tourists and business visitors alike. You are
        situated right in the heart of town, with shops, bars and resturants all within a
        very short stroll. Although I didn't have much interaction with the staff (I wasn't in the hotel for long !), they seemed friendly and helpful.

        Overall I would recommend the hotel, although their standard rates of between £130 and £190 per night is a bit on the expensive side !

        (I originally published this review on youstayuk.co.uk, under my username BAW123)

        Comments

        Login or register to add comments
        • More +
          06.03.2006 14:45
          Very helpful
          (Rating)
          4 Comments

          Advantages

          Disadvantages

          Norfolk Royale Hotel in Bournemouth - good location but incredibly noisy!

          This week, I had what I thought would be the privilege of staying at the Norfolk Royale Hotel in Bournemouth. I was on a course with my work, and this was the hotel they had chosen for me to stay at, all paid for so I didn't have to pay a penny. I started writing this review while I was at the hotel, so everything you have here is first hand information while it is fresh in my mind. The hotel is rated by the RAC as a 4 star hotel, and so I was expecting something quite luxurious. However, this is what I found.

          LOCATION
          ---
          The Norfolk Royale is right in the town centre, approximately 2 minutes walk away from the shops, and under ten minutes to the beach. The railway station is not too far either, and it is only 10 minutes drive from Bournemouth International Airport too. To access by car, the hotel is about 1 minute from the A338 Wessex Way. Traffic at rush hour can be very unpredictable, so it is best to avoid any rush hour period. Arriving during any sunny weekend will add another hour to your journey too!

          PARKING
          ---
          Parking is good for hotel guests. To check in, there is a pull-in area at the front of the hotel. You can then check in before moving your car into the car park. This pull-in area can be extremely busy though, so be prepared to wait your turn to check in. It is also quite a tight turn into this area, so if you drive a large car, you may need to have more than one attempt!

          Following the check in, you move your car around to the rear of the hotel, and into an underground car park, which is reserved exclusively for hotel guests. This is quite a good parking area, and although it has a reputation for having tight parking spaces, I didn't find it to be any different to any normal multi-storey town centre car park. To enter the car park, you input a four digit code into a reader, and drive through. Just one tip - don't do what I did and try to follow another car in. The gates will close on you, and they do not stop if your car is in the way! Your car could be damaged quite easily. Make sure you enter your code before you enter, so that the gates stay open for long enough to get you through.

          From the car park, there are steps up to the hotel itself. The route is poorly signed, and there is no disabled access. I expected better from a hotel of this standard.

          THE ENTRANCE AREA AND RECEPTION
          ---
          I was very impressed with the tidiness of the reception. There is information available about the local area including free maps and guides. The décor is in an art-nouveau style, which looks a little dated, but it in very good condition. In this area, there is a bar which serves most drinks, although at hotel prices. If you want to drink, I suggest going to the Moon in the Square, about 2 minutes down the hill, and you will get the drinks for under half the price.

          There is also a concierge desk, although the whole time I stayed, there was nobody at the desk. They were too busy on reception. I could have just tried at the wrong time, and I'm sure if you used this service, somebody would be along to help very quickly.

          From the reception area, there are lifts signed to all floors, and there is also a large staircase leading up the centre of the hotel. As I was staying on the first floor and didn't have much luggage, I used the stairs. The doors at the top of the stairs open and close in both directions, so it is easy to take luggage through.

          THE ROOMS
          ---
          As I entered my room, my initial reaction was that it was quite large, and then the heat hit me. The radiator was stuck on full power, and I couldn't turn it down at all. To counteract it, I tried to open a window. Out of 3 windows in the room, only one moved, and that only just enough to stick your little finger through it. I was not particularly impressed by this.

          The room had a large queen sized bed, a mini-bar, trouser press, tea and coffee making facilites, and telephone. There was a large antique style wardrobe in the room too, and overall I was impressed with the quality of everything in the room. It was just so hot! But, then I tried to draw the curtains, and the pulley system didn't work, so they stayed open all night long. Fortunately, nobody overlooked my room!

          Next, as I walked around the room, I realised that the floorboards were very squeaky. I didn't see this was a problem as it wouldn't disturb me when I was asleep. At least, that's what I thought! During the night, every time anybody walked in the corridor outside the room, the boards squeaked and woke me up. Also, and this is worse still, the boards on the room above me also squeaked, and the people above were, I think, walking around all night! They were probably having trouble with the heat like I was. Finally, having dosed all night, I heard a clatter of trays. It was about 5am and the kitchen staff were getting ready for breakfast in the restaurant, and their preparation room was directly below me. The soundproofing in the rooms was non-existent and they might as well have been throwing trays across my room!

          The bathroom was great. Really good actually. It was spacious, airy, had a bath with a shower over it, and all the usual facilities. I was really impressed with that - so much so that without the squeaky floorboards, I was tempted to sleep in there… but I didn't.

          THE STAFF
          ---
          With the problems in my room, you would have thought I would have complained. Well, I did! The response I got was, "Well it is an old hotel sir. The rooms on the third floor are newly renovated, and don't have these problems". I asked to be moved to a room on the third floor to be told they were all booked, so I would have to stay where I was. I wasn't in the mood for arguments, so just put up with it. I really wasn't impressed with the attitude of the staff.

          The second day, I overheard something at reception which also disturbed me. Another guest had a problem with his room, and asked to be moved. The person behind the counter turned round to his colleague and said, "We've got another one who wants to be moved. It isn't going to be a good day". Now, fair enough to think this, but to say it with a guest there, and without any acknowledgement of the problem , was not at all professional. Plus… how many of us actually wanted to move rooms? Were there any good rooms?

          THE RESTAURANT
          ---
          This for me was the highlight of the hotel. The restaurant was spacious and airy, and the food was just glorious. There was a good choice of food, and a three course meal was just £25 per person. This isn't too bad for the standard of food. The staff in the restaurant were kind, courteous, and helpful at all times. If only the rest of the hotel could be like this!

          OTHER FACILITIES
          ---
          Guests of the hotel have access to a gym which is close to the hotel, and is free to use. There is also a Jacuzzi in the hotel which is very popular, but guess what…. It was out of order. By the look of it, it had been out of order for quite some time! The sauna however was fantastic, and many of the guests were using it when I was there. It was almost like they were looking for somewhere else to be other than their rooms and the reception area. Personally though, I didn't feel much of a difference in temperature between the sauna and my room! The humidity was obviously different though.

          OVERALL
          ---
          Overall, I would not recommend this hotel as a place to stay. The location might be fantastic, but you want to have an enjoyable stay. I have to stay here again later this week with work, but will be asking for a different hotel in future. The restaurant is worth eating in though, in case you are unfortunate enough to stay. The staff in reception need training by the restaurant staff too. For a four star hotel, I was extremely disappointed and there is no way in a million years I would pay the top rate of £150 per room per night!!


          Thanks for reading my review.


          D

          Comments

          Login or register to add comments