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Millennium Hotel Mayfair (London)

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1 Review

Address: Grosvenor Square
Region / London / W1A 3AN

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      21.09.2010 17:27
      Very helpful
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      If everyone is queuing to complain then something is definitely wrong!

      Every now and then my wife and I find a reason to be in London and it seems we always end up in a different hotel every time. This time our trip found us in the Millennium Hotel Mayfair.

      Location
      ======
      As the name implies the hotel is located in Mayfair, it's actually directly opposite Grosvenor Square which is a handy location if you want to be a 10 minute walk from Oxford Street, Marble Arch or Hyde Park. I love to walk in London and I found the location was good for me but if you prefer to take the bus and the tube everywhere or are travelling to places a little away from the centre then this will not be the best located hotel for you as it is not directly near transport.

      Price
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      Rooms at the hotel typically sell for around £160, I would never have paid so much for this place and took it with a special offer including breakfast of £108. Still this is more than I would normally pay in London and I didn't think that the hotel offered much value for the £108 price.

      Room Quality
      ==========
      We received an 'upgraded' room as the hotel was fully booked and none of our room type was available when we checked in. It left us wondering what the standard room must be like, as we weren't really that impressed.

      Entering the room you are met with a carpet that is heavily worn with what remains of a terrible pattern, combined with some interesting stains and lots of ground in dust and dirt. I wouldn't have been walking around this place bare foot so it's good they provided slippers for your feet.

      The furniture included a dusty worn sofa, a couple of dusty worn armchairs, a table and one of those large cabinets you get in hotels with the TV hidden inside, incidentally the TV wasn't working. A desk was next to the bed and a seat at the end of the bed although this didn't seem to be so clean.

      The pictures on the walls were some very strange sketches of animals that really didn't seem to suit the room at all. Thankfully the lack of lighting meant that you couldn't see so much anyway.

      The bathroom had a bathtub with a shower inside, a rubber mat was provided to stop you slipping over when showering. The bathroom seemed clean but maybe a little old, nothing offensive like the carpet in the rest of the room though. Enough towels were provided for two people and the toiletries were of a decent enough quality to be used but not really anything to get excited about.

      A small kettle was on a cupboard housing the minibar in the small hallway between the bathroom and bedroom, plenty of tea of coffee for a 1 night stay.

      The plus point was the bed, which was a good sized king with clean comfortable sheets and pillows and definitely allowed me to sleep well.

      Service
      ======
      Oddly when we arrived at the hotel there was a queue at reception, but we were the only people checking in, everybody else was there to complain about a variety of things from the attitude of other staff, not receiving the rooms they booked or not having requests met that were agreed in advance.

      The staff didn't seem to have much of a desire to help and indeed check-in for us was possibly the longest I have ever experienced as our member of staff kept wandering off to converse with other staff, come back and tap on the computer, before wandering off again. A 10 minute check-in isn't acceptable, and this is AFTER queuing!

      Food
      ====
      We didn't try the restaurant or bar, but the buffet breakfast was pretty much as you'd expect. Sausage, bacon, scrambled eggs, grilled tomatoes, hash browns and mushrooms for you to help yourselves to, also some juices, a selection of cereals, bread and fruit. Toast and boiled eggs can be ordered as well as tea and coffee.

      The staff in the restaurant area were certainly more capable than those we had encountered in the rest of the hotel and there were not any complaints from breakfast. It's not gourmet healthy food of course!

      Conclusion
      ========
      I don't think the hotel offers value for money really, it certainly needs a bit of a refurb and for the money you can get far better places to stay. It seems to trade on the 'Mayfair' location and name but I am not sure how long that can continue with so many unhappy guests.

      For me the location is good but it all depends on what you need to do in London, but there are so many negatives about this hotel that I won't be returning.

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