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Macdonald Swan Hotel (Grasmere)

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2 Reviews

Address: Grasmere / Cumbria / LA22 9RF / England / Telephone: 0844 879 9120

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    2 Reviews
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    • More +
      01.08.2011 01:40
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      (Rating)
      5 Comments

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      enjoyable stay but not worth the money

      I booked this hotel because it was part of the Tesco Clubcard vouchers scheme, a year of buying groceries there and I was finally able to book a 2 night weekend bed and breakfast stay for my partner and I. We love the Lake District, but usually stay in Keswick. However this was the only hotel we could manage to get booked up in via the scheme for the nights we wanted.


      Where is it?
      ************************************

      We drove from Newcastle and found The Swan Hotel relatively easy to find and a good overall base to visit the Lake District. It is about 20 mins from Keswick and Ambleside by car. A 10 min stroll will also take you to Grasmere Village. The hotel is medium in size and is on a main road, which is not hugely busy. It is surrounded by hills and lovely scenic walks are within a short distance.


      The Room
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      Check in was 3pm. Upon entering the room, appearance wise the room looked nice. There was a large double bed, with traditional style pictures on the wall, and bed side tables. There was a television, a vanity chest and mirror, and a large wardrobe. An iron, ironing board and hairdryer were all provided, as were basic tea and coffee facilities.

      What let the room down was an immediate and ever present smell of damp. At first, I thought that maybe someone had had a dog staying in the room - it smelled like 'wet dog!' But the bathroom, although fine, had mould in the shower and the smell was always there. We reduced it a little by shutting the bathroom door, but it never went away. This spoilt the stay for us somewhat.

      The room was also very hot, and we did not like to open the window too wide during the night since we were on a low level in case someone was able to get in. We slept with the bed covers off as a result!

      I have heard that some rooms have great scenic views, sadly we were given a view of the hotel car park. We were not disturbed by any traffic noise however.

      Service
      ***********************

      Some of the staff were very polite and used terms such as 'sir' and 'madame.' However, we noticed that most of the staff appeared to be of foreign origin (possibly Polish, I am unsure). I have observed this in oher McDonald Hotels I have stayed in. This is not an issue, except that they all seemed miserable! Especially at breakfast time, they did their job but without smiling or making much conversation.

      One day we noticed a red stain on our bedspread - we pointed this out to the lady who had just cleaned the room, who said it must have come from us. I'm not sure about that, but either way I couldn't understand why she didn't just change the bedspread cover, considering the cost of the room per night.

      Food
      *************************

      We only ate breakfast at the hotel, but it was superb and the best thing about our stay. Lots of choice in the continental breakfast, followed by a brilliant cooked to order full english breakfast. Ours was included in the cost of the room, otherwise it will cost you over £15 a head, which is expensive.

      Price
      *************************

      Without our Tesco Vouchers, our two night stay would have cost us £260. This is not cheap! Personally, I don't think that this price can be justified. You might as well stay at a nice bed and breakfast for £60 a night for 2 people. Especially as the rooms need an update and a revamp.

      Would I recommend?
      *************************

      Yes as it is not a bad hotel and the food and location are great. But the rooms and bathrooms are old,damp and tired and in my opinion, this makes it unacceptable for them to charge the prices they do.

      For more details?

      ************************
      visit the website http://www.macdonaldhotels.co.uk/swan

      Tel: 0844 879 9120

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      • More +
        25.04.2008 17:07
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        A great place to go to treat yourself or a loved one!

        On the way back from a recent holiday in Scotland, we decided to treat ourselves by staying overnight in the Lakes to break the journey. Having spent a night at the start of the holiday in Ullswater, this time we decided to stay at another MacDonald Hotel - The Swan in Grasmere.

        Location
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        The Swan Hotel is very easy to get to. It stands on the main road connecting Keswick, Grasmere and Ambleside, just outside Grasmere Village. As such, it is perfect for using as a base for accessing virtually any part of the Lake District. Alternatively, it's a gentle five minute stroll into Grasmere itself - the perfect location for whatever you want to do. Better still, although it's at the side of a main road, it is surrounded by gorgeous views - something I'll return to in a minute.

        First Impressions
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        What's nice about the MacDonald hotels is that, although they are part of a chain - so you can expect a certain level of quality - each of their hotels are also different and individual. The Swan is a lovely old building and much of its character has been preserved. It feels very much like an old coaching lodge (I suspect that's exactly what it used to be) and stepping inside you get a wonderful feeling of going back in time and leaving the hustle and bustle of the 21st century behind you. Dark wood panelling and beams all around contributes to this "olde worlde" feel Comfortable, roomy and slightly dark (but in a pleasant, rather than a gloomy sense), it is immediately welcoming.

        Check in
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        This initial welcoming feeling is confirmed by the staff who are equally friendly, polite and efficient. We had pre-booked our room on the internet, so that check-in took just a few minutes. A couple of signatures and (the painful bit) handing over the card to pay, and that was it, we were done.

        One thing to bear in mind with checking in, though is that you can't do it until 3pm - later than many hotels. And it appears that this time is very strictly adhered to at the Swan. We arrived at the hotel around at around 2.45pm, but still had to wait until three for our room, because they hadn't yet finished cleaning that section. It's worth bearing in mind when planning your day so that you don't' arrive too early and have to hang around.

        Price
        -------
        Of course, because of its location, the Swan is not cheap. Although it offers a perfect base from which to explore the Lakes, it's unlikely you'll be able to afford to stay there too long. The tariff for room only is £86 per night (I did say we decided to treat ourselves!). You also need to be aware that, like all MacDonald Hotels, there is also a £2 surcharge if you decide to pay by credit card.

        We didn't dine at the hotel at all, so I can't comment on the quality of the food. However, like the room itself, it probably wasn't cheap. If we had decided we wanted breakfast after all, this would have cost £14.95 per person, so goodness knows how much a proper evening meal would set you back. Thankfully, there is an excellent pub - The Traveller's Rest - less than five minutes walk up the road which serves superb food and also sells real ale. Personally, I would recommend going there for food, rather than paying through the nose at The Swan.

        The Room
        -------------
        The room itself was excellent. It was a very light, pleasant room which offered some stunning views of some of the hills around Grasmere. We actually got very lucky, because we got a corner room - meaning that we had windows on both sides, effectively giving us two different views of the hills. The views actually differ quite considerably, depending on the aspect of the room, but I would imagine pretty much every room in the hotel would offer wonderful views.

        Although the room we had faced out onto the main road (which is quite busy), there was no real disturbance from the cars going past, as the room was fitted with really efficient double glazing. In fact, even with the window open, the traffic was not an issue, as the hotel is slightly set back from the road and it could not really be heard.

        The room was a good size and very well laid out to make the most of the space. It had all the usual furniture you would expect to find in a hotel room, together with an en-suite bathroom. It was also very well equipped in terms of extras - a TV (although it only received 4 channels) and coffee and tea making facilities (with plenty of supplies, rather than the usual couple of sachets). There were a couple of surprises though. In the wardrobe, there was a shoe shine kit, ironing board and iron - not the sort of thing you often find in most hotels!

        The bathroom was one of the few aspects which let the room down. It was only very sparsely furnished and used a rather unpleasant beige colour for both the flooring (linoleum, rather than carpet) and the tiles. It was a bit like taking a bath in a room decorated using ear wax!

        In common with hotel rooms the world over, the room was incredibly hot - even turning the radiator down, you still felt like you were sitting in tropical climes. Personally, I always hate this and open the windows to get some fresh air through; otherwise I find them very stifling.

        Interestingly, at the start of this holiday, we stayed at the Leeming House Hotel on the banks of Ullswater. Although that was more expensive hotel (£107 per night) and a four star hotel (The Swan is three), I actually preferred The Swan. It's clear that with Leeming House, you are paying for its location, right on the banks of the lake and set in its own grounds. However, this is really only an advantage if you get nice weather to make the most of them (we didn't). The room and the hotel itself, although nice enough weren't as pleasant as The Swan. If I'm ever again in a position to treat myself to a hotel room in The Lakes, I would probably The Swan over Leeming House every time.

        Basic Information
        -----------------------
        Macdonald Swan Hotel
        Grasmere
        Cumbria
        LA22 9RF
        Tel: 0844 879 9120
        http://www.macdonaldhotels.co.uk/swan/

        © Copyright SWSt 2008

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