“ Deluxe Hotel, part of the Savoy Group. Broadway, Worcestershire WR12 7DU. Tel: +44 (0)1386 852 255. Fax: +44 (0)1386 858 611 Email firstname.lastname@example.org A countryside hotel, with an indoor swimming pool / spa. See website for further information. „
We booked through Lastminute.com for dinner in the Great Hall on Valentine's night. I had always wanted to have a meal at this stunning 4 star hotel and thought its' 16th Century splendour would be the perfect backdrop for a romantic dinner for two. I am a wheelchair user and was slightly disappointed to note, on arrival, that no attempt had been made to make the entrance more accessible (it would only take a tiny, unobtrusive adjustment), although a member of staff was quick to assist. Our journey to the Lygon had taken about an hour, so before being taken into dinner I asked if I might use the disabled toilet. I was informed that the main hotel had no accessible toilet for disabled guests but that there was one in the hotel spa, outside and across a courtyard at the rear of the hotel. Fortunately the evening was dry, as if it had been raining my partner and I would have been drenched. The courtyard itself had very uneven paving slabs with a step up into the spa building - not disabled-friendly. The toilet itself was shabby, with no soap and a grubby, hard towel.
Once back in the Great Hall I was further disappointed by how cold the room was, with all the ambience and style of a canteen, not at all the cozy, romantic setting I'd had in mind. The menu, however, cheered me up, promising an array of mouthwatering dishes. The reality however, was three very small portions of very ordinary food and the £5 supplement demanded for my partner's smoked salmon starter was outrageous! The heart-shaped rum and chocolate torte was stale and dry although it, like the hotel facade, looked pretty. The best I can say about the food was that it was ok, I've had far better in far less salubrious venues. It appeared to be a training evening for the waiting staff and they were very attentive and polite, although they forgot to bring the coffee we ordered to round off our mediocre meal.
As we had another hour's journey home I decided I would avail myself of the spa's disabled toilet before we left but was, to my dismay, informed that the spa was now closed for the night. It was only 9.40! There then began a scramble by the staff to locate the spa receptionist who seemed to have the only key. In fairness, the staff were desperately embarrassed - I was merely getting progressively more desperate - and they did their best to help me, even going so far as to open up the conference suite in the hope that a disabled toilet had miraculously appeared. Having made a fruitless trip across the courtyard again (uneven surface, full bladder - not a marriage made in heaven) to discover that the toilet in the conference suite was indeed inaccessible I gave in and left. The staff could not apologise enough. I pointed out that they were not responsible and I appreciated the efforts they'd made to try and rectify the situation.
Back in the 16th Century I can't imagine that much attention was paid to the needs of the disabled. How disappointing then, when we are meant to be living in an age of social inclusion, that a 4 star hotel could not accommodate me in the most basic way.
The meal and drinks were overpriced, the journey home agonising and the 'Lygon' experience a huge disappointment.
Shame on you, Barcelo, for humiliating me and embarrassing your staff. I shall never recommend that anyone visits The Lygon, particularly if they are in any way 'differently' abled.