When I booked kingsway Park Hotel I was a little scared because of the reviews I found on the web. I must say I was really looking for an hotel at the last minute and didn't have much time to choose. Only after I booked directly at their website (www.kingswaypark-hotel.com) I noticed that they had some bad reviews on the web. So as you can imagine I was pretty scared, but I decided to give it a try since I was only staying for 2 nights.
I was really surprised with the quality of the hotel. I was well received and the room I was given was really cosy and clean. I asked Mr kin who worked at the hotel about the bad reviews they had and he said that they had some bad comments but had the whole building refurbished. In fact I noticed that the inside of the hotel looked fresh.
I really loved everything about my stay and I was able to get a great room, near Paddington station at very low price... My opinion is this,
After booking 3 months in advance, we asked to leave our luggage with the hotel until the evening. On returnthat evening, we were led away from the hotel (that had been booked and paid for) to another hotel, that did not offer the same standard of accomodation. When trying to seek resolution of this with the staff for three days running, we were fobbed off with -the manager is not available-. I would not book or prepay at this hotel.