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Holiday Inn London Oxford Circus

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1 Review

Address: 57-59 Welbeck Street / London / W1G 9BL / England

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      23.04.2009 11:43
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      Tatty, rude unhelpful staff located in "Oxford Circus".

      I was actually browsing the Dooyoo catalogue for another hotel and came across the Holiday Inn Oxford Circus and chuckled to myself. I had completely forgotten that I had stayed here, however my experience was not really that unforgettable due to it being littered with, well let's call them incidents. On a positive at least I can look back on my experience 18 months later and laugh about this experience. ~ ~Location~ ~ One of the main reasons for choosing this hotel was its location I was really keen to stay in a hotel that was very central and close to all of the attractions. I was slightly disappointed as although the hotel is located in Central London its not so conveniently located as some of the other hotels I have previously stayed in, in this area. The hotel is located on Welbeck Street which despite the hotel being advertised as very central it is away from the hustle and bustle and in a quiet area. I walked down this area late at night with my (male) friend and felt safe. If I had been alone I probably wouldn't have felt as safe as there were not many people around and not much traffic going up and down the road The hotel is named Holiday Inn Oxford Circus however I feel it would be more appropriate to name the hotel Holiday Inn Bond Street as it's closer to Bond Street Tube than Oxford Circus. I may be being quite picky in this statement as in fact the hotel is located in the middle ground between Bond Street and Oxford Circus; but is nearer to Bond Street tube station, which takes around 5 minutes to walk to. On a positive the hotel is only a three minute walk from shops on Oxford Street and about seven minutes from Selfridges. The hotel is very conveniently situated for the theatres and restaurants around Piccadilly Circus and Leicester Square. We walked back from Leicester Square in the late evening (actually early hours) and it took 20 minutes to get back from the hotel. ~ ~Rooms~ ~ When I booked the room I specifically asked for twin bedded room. After booking I even confirmed with the hotel that my booking was for a twin hotel and not a double. I was staying at the hotel with a close male friend who I have known since I was a child however both myself and my friend (and also Mr Lools) agreed that we didn't want to be sharing a bed! When we got to the hotel we were told that there were no twin rooms left, only doubles, and that there were no notes on our booking that we required a twin room. After a 20 minute discussion with the lady on reception (who spoke very poor English) my friend and I admitted defeat and decided that we would just have to share. When we eventually arrived at our room I think shock is the only way I can use to describe my feelings. The room was a double room. On a positive it had the facilities described on the hotel website: Work Desk & Lamp Closet Colour TV with cable and satellite Phone Hairdryer Air Con In room safe Trouser Press There were many things in the room that were not described on the website. For example the curtains were half hanging off, the plug sockets were half hanging off with wire exposed. The bathroom was dirty; in fact I do not think it had been cleaned as there were hairs in the bath and water on the bathroom floor. The bed was also filthy and although it was made there were dark stains on the sheets. I went back down to reception at this point and demanded to be moved, or asked for my money back as there was no way I was paying £120 to stay in a room like this. Luckily reception moved us to another room. This room had the same facilities as above which were described on the website and it came as no surprise as the room was also quite tatty; worn furniture scuffed walls, handles half hanging off the wardrobes. The bathroom however in this room was clean. What was the biggest surprise was this was a twin bedded room, which I was first told that no more were available. Luckily we only had to spend one night in the room and apart from sleeping we were hardly in the room. We did not get back to the hotel until the early hours of the morning but we were woken up very early by doors slamming and people talking in the corridors as the walls are paper thin. You could also hear the people in the rooms next door so if you do stay here, just hope that you have quiet considerate people in the rooms next door. ~ ~Price~ ~ I booked online for £120 for a twin bedded room for one night. This did not include breakfast. Breakfast was available for an extra £10 per person per night. For a 3* centrally located chain hotel in London I thought that this was reasonably priced albeit slightly above average at the time of booking. After staying at the hotel my thought are that for £120 a night you can get a far better Central London hotel and even if you paid £60 a night to stay here it would not be value for money. ~ ~Hotel~ ~ The public areas of the hotel were also quite tatty. The doors in the main areas were dark wood but severely scuffed and wallpaper around the hotel was torn. The public areas were also dark and dingy. We did have a drink in the bar. The bar area is on the ground floor of the hotel. Two single measures of vodka lime and lemonade cost £10.50 which is expensive but not the most expensive round of drinks that I have purchased in a London hotel. We did not eat in the restaurant in the hotel which is located in the lower ground floor. A menu for the restaurant was in the room. The evening meal menu was quite basic but what you would expect from most hotel restaurants. A mixture of pasta dishes, pizza and steak type dishes. A main course was in the region of £11- £16. When we came back into the hotel at around 2am in the morning there were no security guards on the door but there were two staff at the reception desk. Something odd that I did notice was that there was a bucket in the middle of the floor in reception which was catching water dripping from above. Not a large amount but it obviously was enough to warrant the bucket to catch the drips. We checked out of the hotel at 10am and in the reception area it was complete chaos. The floor in the reception area was covered with water and it looked like bed sheets and towels were being used to mop it up. Looking up there was a huge hole in the ceiling and there was rubble from the ceiling all over the floor. The hotel had stepped up from being tatty to a complete disaster area. ~ ~Staff/ Service~ ~ The staff that we any had form of interaction with were the staff at reception and the bar. The bar staff were fine however the same cannot be said about the staff at reception. As explained above the reception staff were unhelpful when an issue arose and the standard of English spoken was poor. When I requested to move room I ended up engaged in quite a heated argument with the receptionist who was extremely rude. It was only when I threatened that I had photos on my camera to post on trip advisor that my complaint was taken seriously and we were moved rooms. When we did come downstairs to find that the ceiling had collapsed due to the leak from above we did hear one of the staff say quite publicly and loudly "I don't f**king believe this, it's a complete f**king joke". I actually echoed his thoughts but I hardly think that this was the most professional way to deal with the situation. ~ ~ Overall ~ ~ I certainly would not recommend this hotel. I have just been informed by my colleague who stayed here less than month ago on business that the water feature (leak) in the front foyer is no longer present but unfortunately the staff are still rude and the rooms in a poor condition. Don't be fooled that just because this is a Holiday Inn brand hotel that it's a safe option, and you will get a good standard of accommodation... sadly you will get the complete opposite! I think I can only conclude the review quoting a member of the hotels staff "It's a complete f**king joke!!! Holiday Inn LONDON-OXFORD CIRCUS 57-59 WELBECK STREET LONDON, W1G 9BL ENGLAND

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    • Product Details

      The hotel is located in the heart of Londons West End and is just 2 minutes walk from Londons famous Oxford Street.