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Holiday Inn Express (Glasgow)

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3 Reviews
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    3 Reviews
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      07.11.2004 09:19
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      Recently we went to Salou on holiday and unfortunately we had to travel through to Glasgow for the flight rather than a 10 minute drive to Edinburgh. We realised that we needed to check in around 5am which would mean probably getting up at 3am, so we decided to book a hotel near the airport. Express by Holiday Inn seemed to be the best for families and at the same time allow us to have breakfast at 4am.

      The Hotel is easily seen from the M8 westbound and when you get to the roundabout rather than going to the airport take exit leading along towards the hotel. You go into a very busy car park and find a space. Then we unloaded the kids and all our lugagge and said goodbye to piccie for 8 days.

      The outside of the hotel is immaculate and there is not a spot of rubbish to be seen and it was a lovely hotel to look at with it's white decor. Inside the hotel was clean but as soon as you walk in you are hit by the smoke from the bar. On the right hand side is a small bar and seating area and to bit hit by a cloud of smoke was not pleaseant with 2 under 5's and 2 non smoking adults. On the left handside is a vert clean and nicely decorated open plan restaurant. I glanced at the menu and it was quite posh and looked expensive. We'd had dinner and it was 7pm as we were checking in so wasn't a problem. The restaurant leads all the way up the left hand side and towards the top of the restaurant and opposite it is the reception desk. It was fairly busy but all guests were dealt with quickly and it was a smooth checkin. You leave your car keys when you are checking in and they take you car to a secure parking area for the duration of your holiday. We got a key card for our room which we then had to put into a little slot inside the room for our electricity. Then we headed for the lift. The lifts were very small and in constant use. My husband spent ages walking about trying to find some stairs for him and our daughter to head down instead of waiting for ages on a lift. The lifts were also quite small that 2 people and 2 suitcases took up all the room

      The room itself was meant to be a quad room. Space was tight and we had to fold the buggy down which was a nightmare as there was no where to store it. We pulled out the sofa bed and there was no floor space between the bed and the sofa bed. The sheets were clean but there was only 1 pillow each meaning I had a crick in my neck the next morning. We were right on the road which passes the hotel leading round the airport and it was fairly noisy at one point but with the tv on it drowned out the noise. Unfortunately the room wasn't soundproof and the noises from the other guests walking along the corridors and slamming their doors was not the most quiet. Infact at one point we all jumped hwen a door banged as it was so loud.

      The bathroom was very spacious. The door worked on the main bathroom doorway or pulled right back and made the toilet more private. The shower was quite powerful and was hot at 4am in the morning. The floor was tiled and sore when our son fell on it, but it was very clean. There were small towels which was great seeing as we didn't want to use the ones in our suitcases. No little extra's were provided in our room which was a bit of a disappointment.

      In the morning the TV went off at 4am like we set it to, and we got up organised and headed down to breakfast. It was a basic help yourself breakfast of cereals and rolls, toast and croissants. Ideal for that time of the morning as we would get food on the plane. You also cleared your table before you left and a member of staff then wiped it down before someone else used it.

      Checking out was very easy to do. We just signed the forms and handed back the key card and then got our lugagge on to a trolley and headed off to check in on the 2 minute walk to the airport.

      For an overnight stay it was fine to stay the one night although, I would go through later next time rather than be there as early as we were. It costs £89 per room no matter how many people are in them, so we had a better deal than couples who may have been staying there too as it cost us £22.25 per person while a couple would pay £44.50 each. The hotel was clean and well run, and I suppose the space for one night was fine, although it would have been nicer to have slightly more room to move about in. But we will be booking this hotel for next year when we go away again.


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      • More +
        18.12.2001 01:08
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        We've been to the Hiexpress Central several times and we won't go to another hotel when being in Glasgow (only when it would be fully-booked and then we would try the Hiexpress Theaterland. The hotel is extremely clean, has very friendly staff. There are double-rooms with a sofa bed (for another adult or two children) or twin-bed rooms. All rooms have private bathrooms with shower and WC. Tea/Coffee making facilities in the room, telephone and TV is standard. There is no restaurant, only a bar but no problem there is a microwave and dishes in the lobby so you can always make your meal and eat on your room. There is only home-delivery information available at the reception so you can order meals to be delivered to the hotel. Both hotels are situated very centrally: Buchanan bus station is opposite Hiexpress Theatreland, Central railway station is some ten walking minutes from Hiexpress Central, both of the are in walking distance of the shops and pedetrian zone. Breakfast is complimentary and up to two children are free of charge. Rates are from GBP 45,-- to 59,-- and depend on the vacancy status.

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          11.11.2001 23:32
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          • "Crappy Staff"

          The Holiday Inn Glasgow West is in a great spot on Bothemore Street, just a two minute walk from Central station and all that Glasgow has to offer. Given the choice I normally select Holiday Inns of any grade over equivalent hotel chains as they generally offer clean, comfortable rooms and efficient unobtrusive staff. On arrival reception looked great. Recently refitted by the look of things. This Holiday Inn is one of the many PostHouse Hotels that have recently been bought by Holiday Inn, and it looked like they had a cracking deal. Reception wasn't the worlds most efficient and I discovered after reaching my room, the first one, that they hadn't given me my coupon to win a Mazda MX5, or a gazillion Priority Club Points. I was so looking forward to driving home! I went up to my room and the wall of smoke hit me immediately so I rang down to get a non smoking room (as booked). After 20 minutes of me standing around not messing anything up or making a coffee so that I could switch without fuss they told me there were none available unless I paid a £20 fee. I told them to forget it and I planned to go out for dinner and leave the window open and switch on the aircon to reduce the stink. The aircon didn't work and the window wouldn't open as the rotting frame was held together with duct tape. The wallpaper around the window was stained with water and mould marks. The curtains had handy little cigarette burns in them allowing me to guess the time. I switched the lights on, and noticed the wallpaper throughout the room had a wide array of interesting stains kindly left by previous guests. The carpet had at least two toe nails (not mine) and along with fluff, shopping tags and a receipt showing that someone had spent an awful lot of money at Stanstead duty free in the preceding month. I went back to reception and insisted on at least a clean room fit for human habitation, but again,
          no such thing was available without paying a £20 surcharge. Eventually I agreed as I needed to sleep there as I was meeting folk. So what did I get for my £89 plus £20 per night. A small double room with the use of a bathrobe. A Mars bar and 250ml bottle of water (not replaced on day two). Tea and coffee making facilities (with no coffee) and an over priced mini bar. Oh, and Neutrogena bathroom goodies rather than the standard Holiday Inn ones. Morning arrived, but my wake up call didn't, nor did my newspaper, which I didn't read at breakfast because I got up to late because I didn't get a wake up call. No gym, no pool. The meeting rooms are well past their sell by dates and have erratic heating and cooling systems. The conferencing staff are just a rumour, I didn't get to meet any of them, and reception refusded to take messages for them, insisting that I got transferred to a phone that just rang out instead. On day two I did get breakfast - £13.50 for yogurt, cornflakes, juice, coffee and croissants. I also got housekeeping waking me up, followed my some dim wit who wanted to check I hadn't stolen anything from the mini bar. I didn't get my wake up call or newspaper. I believe I have been billed for them, but as I rang reception to tell them I wanted to check out three days early so I could stay in a proper hotel they despatched the bill to my home (although I haven't had that yet) and insisted they didn't have a copy to show me on check out. I would not recommend the Holiday Inn Glasgow West to anyone used to living indoors. UPDATE Unleash the hounds! I got my bill, and passed it straight to the good folk who look after my travel bookings (not folk you want to upset under any circumstances). Holiday Inn have apologised unreservedly and refunded all accommodation charges. I'm going to give them a second star for speedy corpora
          te response. They have restored my faith in the Holiday inn Brand, but next time I'm in Glasgow I think I'll pick another hotel. The hounds are now safely locked back in their office for your safety.

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