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Hilton Wembley Plaza (London)

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6 Reviews

Empire Way Wembley London HA9 8DS United Kingdom

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    6 Reviews
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    • More +
      24.02.2013 11:09
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      Not Perfect But Not Far Off

      After booking tickets to see We Will Rock You in London as a Valentine's present for my boyfriend, I then decided it would be more hassle free for us if we stayed in London overnight, rather than having to travel back to Dover after the show.

      I eventually decided on the Wembley Hilton Plaza after scouring the internet for a bargain. I looked at all the hotels near to the theatre and soon realised that none of these were going to be within my price range as they were about £200 a night. I decided that looking for hotels slightly out of London would be a more affordable option.

      After finding the Hilton website, I then looked up all the hotels in London and found out after speaking to someone at the Wembley Plaza Hotel that it was only a 20 minute tube journey right into the centre of London and the price was certainly more affordable so off I went and booked it.

      Booking The Hotel
      Booking the hotel was nice and simple. I went to the Hilton website, found the relevant hotel and booked a double room for the 16th February. Shortly afterwards I received a confirmation email from the website informing me that my booking had been made. The email also provided me with my unique booking reference number which I would need to take with me for checking in.

      Location
      The Wembley Plaza Hotel is literally right next door to the brand new Wembley Stadium. Although this isn't exactly the busiest part of London, there were still a few shops and take aways in the area and the tube station was only a 5-10 minute walk away. This hotel would be perfect for anybody visiting the Wembley Stadium.

      Cost
      I paid £60.80 for a double room for one night which I found to be fairly reasonable, especially considering how near the hotel is to the Wembley Stadium. I assumed they would have bunked the prices up but was pleased to see that they hadn't. The rate included free parking (which is always a bonus in London) but unfortunately it did not include breakfast!

      Arrival
      Once we arrived at the hotel, we parked up and went to reception. We seen to immediately and checked in within about 5 minutes. I had actually lost my booking reference and had no paperwork due to my computer being wiped by a virus and I explained this to the woman on the front desk and she explained that this wouldn't be a problem. After we were checked in, we were given our room key and shown the direction of the lifts.

      The Room
      Obviously I wanted the room to be fairly nice seeing as the trip away was for Valentine's Day and I have to say the room did not disappoint. The room was very spacious and clean.
      Our room was on the 8th floor and opened with an electronic key card.
      Just inside the door to the right was a double wardrobe, next to that was a wooden unit which housed tea and coffee making facilities which included a kettle, tea, coffee, sugar and milk. There were also a couple of complimentary biscuits.

      The bed was the focal point of the room and was massive with a bright white soft duvet and four pillows. In front of the bed was a TV unit, complete with TV, wireless keyboard and a playsation control. Next to the TV unit there was a full size office desk complete with chair.

      In front of the window was a small circular table and two chairs which made a nice little seating area.
      The window was huge and literally took up the whole wall which I loved as it let so much light into the room. The only downside was the view, which was of the Hotel Ibis car park which was next-door to the Hilton. If you looked to the left of the window, you could just about see the Wembley Stadium and a little bit of London which was nice.

      The bathroom again was clean but was a little on the small side. There was a sink and a fairly large area around the sink to lay out toiletries etc and obviously there was a toilet too. There was also a half bath which at first I was very pleased with as I love my baths but sadly, after deciding to have a bath, I found that it was pretty uncomfortable but this is probably because I am used to being able to lay down in the bath, rather than being cramped! Aside from that though, I really cannot fault the room.

      Facilities
      The Wembley Plaza Hotel had a medium sized Gym and also a lovely looking swimming pool, both of which are free to guests. We didn't have time to use either of the facilities but we did have a look at them and the pool looked very inviting.

      There were two restaurants in the hotel, one which served main dinners in the evening and the other one served a buffet style breakfast which we were informed cost £12.95 per person which I thought was very expensive! We ate out in London so I am unable to comment on the prices in the other restaurant.
      On the ground floor, next to the reception was a coffee shop and bar which looked very pleasant. There were lots of seating areas with comfortable leather sofas and the bar was tucked away in the corner with similar seating. Again we didn't really have time to do anything other than take a look at this though.
      The hotel also has its own car park which is located underneath the hotel. I was really impressed that the parking was free for guests as all the other hotels I have stayed in in London charge anything from £12 upwards for overnight parking.

      Extra Info
      Although I cannot fault the hotel for its appearance and I certainly couldn't fault the room, there were a couple of hiccups made during our stay there. When we checked in, we were asked if we would like a wake up call in the morning which we politely declined, after all, we were having a romantic night away from home and wanted a lay in. However, at 7am the next morning, the phone rang in the room. My boyfriend picked up the call and hung up straight away and the phone rang almost immediately after him doing so. He answered the call to find that it was the hotel reception who asked for this name. He gave our names and ended the call. We were slightly annoyed by being woken up so early and when we checked out we decided to ask why we had been called. The manager was extremely apologetic and explained that basically we hadn't been checked in correctly the evening before and when housekeeping were doing their rounds that morning, they had noticed the 'Do Not Disturb' sign on our door and enquired at reception as to whether the room was occupied, hence the phone call. The manager did say that they would compensate us for the mistake and asked us what he could do but to be honest, we were happy enough with the apology and explanation.

      My only other grumble is that when we checked in, the woman behind the desk informed us that the room had already been paid for. I remember thinking this was slightly odd because I didn't think I had paid for it but then I booked it so long ago, I thought maybe I had forgotten about paying for it. However, it would appear that it wasn't already paid for as they took the money out of my bank the following Monday. Although this wasn't too much of a problem, I thought it was slightly unprofessional that their records were incorrect.

      Summary
      In summary, despite the minor hiccups we had, I would still recommend this hotel to others. I felt that it offered good value for money for a London hotel and it was in a convenient location, only 20 minutes away from London by tube and easily accessible by car.
      The room was lovely, I was very impressed with the size and cleanliness of the room and especially the size of the bed!
      The hotel in general was clean and the facilities were modern and obviously well maintained.
      I was impressed with how the manager handled us the following morning when we complained about the phone call to our room, he couldn't have been more apologetic.
      Overall, I really enjoyed my stay at the Wembley Plaza.

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    • More +
      08.03.2012 22:18

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      Nice hotel, but not a great location

      I stayed at the Wembley Plaza in January 2012 with two friends, we shared a triple room for one night and payed £19 each.

      The hotel is a part of the Hilton chain and from the inside does live up to the name. The room was fairly spacious for a triple room, with comfortable beds, a reasonably sized bathroom, a flatscreen TV, minifridge and Kettle (with complimentry tea coffee and biscuits). Upon our arrival the staff were not rude, but nor were they welcoming, after checking in we went to our room on the 4th floor with a beautiful of a tesco car park.

      The ameities of the hotel include an indoor swimming pool, a steam room and sauna and a gym, all free of charge. This was very welcome after a day of walking around London in the cold! Breakfast the next morning was also excellent, with a variety of cereal, fruit, toast, (near) full english- no black pudding :(

      The location of the hotel is perfect for those visting either the stadium or arena, only a 5 minute walk, however if you plan on goig into the city (as we did) it is quite a distance. The hotel is about a 10 minute walk to the tube station and then about half an hour to the city centre.

      This hotel is far from the nicest Hilton, but for its price is great value. Again the location is not great for visiting the centre, but for the price, and the amenities included it is good value.

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      04.03.2010 10:44
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      A lovely hotel, great staff

      The wembley plaza hotel is a part of the Hilton hotel group. It is
      based just outside the new wembley stadium, about a 20 minute tube
      ride from central London.

      My boyfriend took me away as my birthday present this year and we
      planned to go to London, to do some of the touristy bits and maybe see
      a show. We booked a plaza room in the wembley plaza hotel via lastminute.com
      and got 2 nights bed and breakfast for around '120. I believe the lis
      ted price of these rooms is '219 a night so we got a bit of a bargain.

      Because we booked a plaza room we got some extra goodies on the day of
      arrival, including 2 mini bottles of wine, bottles of water, biscuits
      and fruit. We also had use of bathrobes and slippers.

      When you first arrive at the hotel you are greeted by a big tower
      block with a blue canopy and the hotel name on the building. It's not
      the most inspiring of outsides. We parked in the underground car park
      (which is free for residents) and made our way to reception.

      Reception is totally different to the outside. I felt like I was in a
      luxurious hotel. Check in was painless, they stored our bags until the
      room was ready whilst we made our way into London.

      The hotel facilities include a pool, gym, bar and restaraunt, small
      shop and 2 public computers.

      Our room itself was lovely. We were on floor 9, the room was large and
      clean, with a decent size tv, a nice big comfy clean bed, desk and
      chair along with a table and comfy chair forming a seating area.

      The ensuite bathroom was a good size, with bath and shower, sink in a
      large sideboard. There were plenty of towels, lots of space and the
      toiletries were from crabtree and evelyn.

      We ate breakfast in the hotel both mornings and it was a nice
      experience with lots of choice, friendly service and good coffee.

      We also ate in the restaraunt and bar. The night we ate in the
      restaraunt they had a carvery and 3 courses was just over '20 a head.
      There was a lot of choice, other than the carvery and it was a tasty
      meal.

      Overall we were impressed with the hotel, it was clean, friendly and
      we or a good deal. I treated myself to a massage on the Saturday
      morning and would highly recommend it!

      We were further out of the city than we anticipated and it was a fair
      walk to the tube station but not too far. Overall, the outside made me
      feel a bit disappointed but the inside more than made up for it.

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      30.11.2008 17:38
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      Good place to stay if you're going to a gig

      I've just got back from a weekend stay at the Wembley Plaza with my boyfriend. We booked a two night stay a few months back and managed to get ourselves a good deal, £70 per night instead of £170 for a double room.

      The hotel website stated that check-in was 3pm yet we arrived at just after 12pm and were able to check straight in and go to our room. Check-in was hassle free and took all of about 5 minutes, the receptionist was friendly and took the time to explain all the facilities the hotel had to offer which is always a help.

      Our room was on the 7th floor and had a pretty good view overlooking west London. The room was small but cosy and nicely decorated with a huge double bed taking up most of it. There was amble storage space plus a decent sized 21inch TV and a stylish en suite bathroom with a well lit mirror and powerful shower and bath combo.

      I've stayed in other hotels where the walls appeared to be paper thin and you could the slightest noise but at the Wembley Plaza it was the complete opposite, I had a wonderful nights sleep both nights of our stay and awoke very refreshed and ready for a good nights sight seeing.

      The hotel is just 5 minutes walk from Wembley Stadium and Arena so is perfect if you're going to a concert of football match. It's also close to several train and tube stations plus there are plenty of bus stops too which is just as well as the weekend we stayed there was a replacement bus service in place of the tube in the Wembley area.

      As well as comfy bedrooms the hotel also has a good sized relaxing bar which serves a good selection of drinks, both alcoholic and soft ones, there is also a restuarant next door though we didnt use it as it seemed quite expensive compared to eating out elsewhere.

      Finally on the ground floor there is a small health club with a well equiped gym and a 18m2 pool which adjoining steam rooms. I used both during our stay and left feeling relaxed.

      If I go to a gig or other event at Wembley I would definitely consider staying at the Wembley Plaza again. It was comfortable, good value and very friendly

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        28.05.2008 19:12
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        Ideal if needing somewhere to stay while at Wembley.

        I stopped at the Hilton Wembley Plaza at the beginning of May this year (2008). As I was going to a concert at Wembley arena I wanted a hotel nearby and the Hilton Wembley Plaza is about as close as you can get. Wembley Stadium is just behind the hotel, with the arena just a short walk down the road. Wembley Stadium Station is just 2 minutes walk from the hotel.

        I booked a couple of months in advance and paid £84 a night for a Twin room. Check-in was 3pm, but I arrived just before 1pm and checked-in straight away. The staff were friendly and explained about the bar/restaurant and other hotel facilities (times etc).

        My room was on the 6th floor and you could see for miles. The room was clean and tidy, but not the standard I expected of Hilton. The bathroom lights weren't very bright when first turned on, but seemed to get brighter the longer they were left on.

        The TV had a handful of channels (terrestrial and a couple of Sky channels) although it had poor reception (by today's standards). A kettle with tea, coffee and biscuits were also provided.

        I didn't eat there, but did go for a couple of drinks in the bar. The bar is modern and the chairs very comfortable (especially when you've been stood up at a concert for several hours!). The large TV screens were showing a music channel while I was in there, but had earlier been showing an international football match. Usual hotel bar prices.

        All in all, the beds were comfortable and the hotel served its purpose. Due to its location (although there is another hotel next door), I would consider staying there again.

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          27.04.2007 18:01
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          Good for one night if going to a concert but dont pay full price!!

          My boyfriend booked us into a room in this Hotel last September as we were going to a concert at Wembley Arena on Sunday night, and living about 1 ½ hours away from London, we didn't want to have to rush back to the train station to get home so thought it easier to spend the night.

          There are good and bad points about this hotel and I will tell you both!

          Situated in Wembley Park, the location of the hotel is perfect if you are going to the Arena for a concert for example or attending a conference at the Wembley Conference Centre or if you will be visiting the new Wembley Stadium once it has opened. It is approximately a 5 minute walk max to the Arena from the hotel and only a 10 minute walk to the Wembley Park train station.

          From the outside the hotel doesn't look particularly luxurious. A big, tall, gray building with the words 'Plaza Hotel' in the top corner, which does not stand out very well. It does get better on the inside however, as you are met by a more sophisticated reception area. Although this was soon to be diminished by the miserable looking lady behind the desk. We had booked the hotel room over the internet a few days before and had the print out receipt as confirmation. She told us that she could not find the booking and that if there wasn't a spare room we would have to go somewhere else! Luckily though, there was a spare room but because we had booked a double and all they had was a twin, we had to go up to the room and wait for the maid to come up and push the beds together to make them a double.

          While the maid was stripping the beds to push them together, we saw large holes in the sheets so was relieved when she changed them for a double that seemed to be in a much better condition. The beds themselves were quite comfy and the pillows felt quite plump and new which was nice.

          The amenities in the room were quite good. We had a TV as expected with a choice of about 6 channels, the usual 4 terrestrial channels and then two sky channels. There was a kettle with complimentary tea, coffee, sugar and milk which was nice first thing in the morning. The glasses for the tea (no they didn't have mugs) were dirty with lipstick marks and there were smudges on the teaspoons however, so I felt like I had to give them a good clean before I could have my tea. There was also an iron with an ironing board that fixes to the wall which we found useful as my boyfriend needed to iron the top he wanted to wear to the concert. This however, was also dirty leaving big black marks on everything the iron touched.

          The bathroom was a lot cleaner although there were some ominous looking stains in the sink! The complimentary shampoos etc were very nice though a bit lacking in quantity for two people.

          We didn't eat dinner there so cannot comment on the restaurant but we did order room service. The selection on the menu was quite varied and I think there would be something to suit most people. Compared to other room service menu's, the food was relatively cheap (though still came to about £30 for two of us). The food took about 40 mins to arrive but was very nice. I had a pasta and a chocolate mousse for dessert and they were both very yummy! The quantity of the food was quite good for what you pay. The majority of the menu was between £5 - £15 and consisted of snacks and sandwiches, light bites, meals such as steak, burgers, pasta, pizza etc and a small choice of desserts. There was also a children's menu on there which is quite unusual. They do charge £3.50 per tray, on top of what it costs for the food though which isn't that obvious (unless you read the small print in the menu). You can order room service 24 hours a day.

          The bar area in the hotel was quite nice with comfy chairs and sofas and a large fully stocked bar.

          Breakfast is served between 6am and 10am and I suggest that if you do stay here, it would be best to get there before 9:30. Due to the fact that we didn't go to bed until late, we didn't get up and down to the restaurant until about 9:45. This meant that there wasn't a great deal of choice left. You wait to be seated and then asked if you would like tea or coffee (though she forgot that I had asked for tea so I had to remind her about 10 minutes later!). The breakfast is self service which you can get from 3 different sections. One has all the full English breakfasts complete with sausages, bacon eggs, mushrooms etc. The second has the continental breakfasts with croissants, pastries, marmalade, fruit and yoghurts etc and the third section has the cereal. I don't eat cooked breakfasts in the morning and as this was the section that had the most left on it, my breakfast was a measly little croissant and a banana. This was probably our fault for getting there so late however, so of course there may be much more of a selection if you get there earlier. There was also a choice of Apple of Orange juice. The cost of breakfast is included in the room.

          Other amenities in the hotel which we didn't use were an internet café (which was actually just two computers stuck on the end of the reception, one of which was out of order!) but I don't know how much they charge. There is also a swimming pool and health club which you can use free of charge.

          Because we had booked a couple of days before, we managed to get a 'late booking' deal and only paid £70 between us. However, usually this type of room would cost £130 which I think is quite expensive considering the lack of care which is put in to cleanliness etc.

          We did only stay here for one night and so it was not unbearable, but I am glad that we did not pay full price as I think we would have felt a bit ripped off. If you are simply looking for somewhere to sleep for one or two nights once you have been to a concert for example, then this is perfect location wise but just do not expect too much and if you can get it at a discount rate then all the better as I certainly do not think it is worth paying the full price they are charging.

          Thanks for reading
          -x-

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