This hotel is in a great location in central London. It is only a short walk (not even 5 minutes) gets you to the new ubermall Westfield and the Shepherd's Bush tube station on the Central line and the main line station. A short walk in the other direction takes you to Holland Park tube station, again on the central line, and further on Notting Hill (only about a 15 minute walk). Another 10 minute walk from the hotel and you are at Olympia and High Street Kensington and tube stations on the district and circle lines. The Hilton Kensington is part of the Hilton chain and you can earn through their loyalty scheme Hilton Honour points on any stays here. I have stayed in this hotel on many occasions when in London for both work and pleasure and have always found it to be a good base. The hotel is reasonably modern with a large lobby area with plenty of seating and a bar area with Costa Coffee. If you are checking in or out at popular times be warned you could be waiting a while and unfortunately they have never had a room ready for me when I have checked in a bit early even when I have previously requested an early check in, I think this could be perhaps due to the fact that they have such a high occupancy and turnover rate at the hotel. One word about the receptionists, they are not I find the friendliest or perhaps most charming I have come across and I tend to find them often quite brusque and sometimes rude. The hotel is nice probably a 3 to maybe 4 star hotel in my view. The facilities include a restaurant, which I have only ever used for breakfast, when it is included in my stay. The breakfast has a good buffet which includes a good variety of hots and colds, fruits, cereals and pastries. Also available in your room is a comprehensive in room dining menu that caters for most tastes and needs, throughout the day. If breakfast is not included I would recommend walking along towards Holland Park Tube station where there is plenty of cafes and coffee shops who do fab breakfasts. The hotel has a gym which is opened 24 hours a day and has a variety of cardiovascular equipment, weight machines and a selection of free weights. There is also a sauna and steam room for some relaxation after a workout and towels and mineral water is provided in the gym. There is also for anyone staying at the hotel on business a handy business centre which is also open 24 hours a day and offers a variety of business services and assistance (some with a fee attached). The rooms aren't huge, but by London standards they are not bad. All rooms come with reasonably comfy beds, a flat screen TV, tea and coffee making facilities and in room safe. The bathroom is fairly standard with a bath and shower and Crabtree & Evelyn toiletries. The price varies dependant on the season and whats on but it is roughly around the £80 - £90 and upwards mark per room per night. You can also get offers on stays at Hilton's on a regular basis so it is worth checking out their website for any special deals available. This hotel is in a great location close to Westfield and plenty of good restaurants and cafes as well as the all important tube stations. It is in a nice neighbourhood which is reasonably quiet and is a great location to base yourself for a stay in London whether it be for work or pleasure.
Travelling around London with a suitcase, wedding present and 10-month old baby Josh in a pushcair can, believe me, be a traumatic experience! I'd booked the Kensington Hilton for an overnight stay since Josh's Godparents were getting married at the Chelsea and Kensington registry office. Convenient, I thought. A bit further out of town than I'd planned, as it happens! That said, the location would certainly suit most people - it's by Holland Park and the local street is delightful, rather like a village within London, with charming shops and an attractive pub nearby; perfect for a stroll if you've got the time. When the underground system works, it's very good but - for the time being - forget it and use taxis. We did; it made much more sense. Less encumbered without an infant, you'd find this a most convenient base from which to explore London by tube. Just avoid the circle line! We arrived, anyway, and enjoyed a totally hassle-free, early check-in. We had to be in Chelsea by noon and had thus arranged to check in ridiculously early at 11am. We'd been told that this shouldn't be a problem and that - if our room were not ready - our bags would be stored for us and taken up later. As it happens, the room was indeed ready and we were able to "take possession" almost instantly of our 6th floor executive room (a complimentary Hhonors upgrade for a Gold member). It was all a bit of a rush, but that was only of our making, and the hotel staff co-operated in a friendly and efficient manner. Our nicely air-conditioned room felt a little small at first (but then our last hotel stay, the week before, had been at the Conrad Brussels in a huge duplex suite) - not uncommon in London, but it was very comfortably and smartly furnished. A personal welcome message was displayed on the screen of the television; a common Hilton touch, but a nice one. We later found the bed to be extremely comfortable and enjoyed a perf ect night's sleep. The minibar was very well-stocked and, had the wedding not been such a good one, I am sure that we would have enjoyed exploring all it had to offer! A comfortable chair was next to the occasional table with complimentary fruit basket. We'd ordered a cot (or crib) for Josh and this was provided. He's too young to make comment but he slept like a log in it, much to our relief! The bathroom was well-furnished and the toiletries were superb - Amanda loved the moisturiser! The famous Hilton fluffy bathrobes added that extra bit of luxury. I enjoyed a late night drink in the comfortable and welcoming "am / pm bar". Very pleasant, but why DO hotels insist in charging so much for bar drinks? UKP 7.00 for a large whisky is not exactly unusual in an hotel - but it is still rather more than one would pay elsewhere! It's about the price of half-a-bottle! Breakfast, included in the extraordinarily reasonable room rate, was superb. Josh was provided with a high chair and enjoyed chewing a croissant whilst I took a fairly minimalist cereal, tea, OJ and toast approach. Amanda enjoyed the full English cooked breakfast. And the waitresses obviously enjoyed Josh! He got lots of attention! Checkout was efficient and effortless. This is the most efficient and friendly member of the Hilton family I've stayed in so far. Highly recommended. If only the transport system were more child-friendly. The hotel most certainly was! PS....I like to give praise when it's due, so we filled in the customer-comment card positively and handed it in to reception at check out; we'd been very well looked after. A week later, I received a letter at home from the Operations Manager, Patricia Mahon, thanking us. THAT, in my book, is quite exceptional customer service, and certainly beyond the call of duty. Andrew
The Kensington Hilton is probably one of the most famous Hilton's in London, the first being the Hilton Park Lane for it's grandeur if nothing else. The Kensington Hilton is situated in Holland Park, a charming and exquisite area of London minutes from Notting Hill, Earls Court and Shepherds Bush. Public transport is abundant within this area of London, Holland Park Tube Station is east of the hotel while Shepherds Bush is west of it. Only one bus passes by the hotel and that is number 94, although the number 49 stops just round the corner in Holland Road. The Kensington Hilton, according to their website has 603 guestrooms, executive floors which include their own check in, and suites which boast a living room as well as an impressive king sized bedroom. This particular Hilton also has three restaurants and a bar, which are open to all visitors as well as guests of the hotel. I have driven past the Kensington Hilton many times on my way to various destinations in West London and hardly noticed the modern pleasantly lit building anymore. Although I had been meaning to visit the Hikoro Japanese Restaurant within the hotel for a long time. What with me being a celebrity junkie Hikoro is somewhere worthwhile to visit. As a treat recently my partner and I decided to stay in the hotel for a night, and even though check in is usually 2pm the hotel staff found us a room at 10am. The staff were incredibly helpful, if a little slow, and informed us of the option of becoming a Hilton Member. This service has the advantages of The Hilton keeping members details on file making future reservations and booking easier and quicker. The process of joining is easy and efficient. All you have to do is fill out a form allowing them to put your name, address and requirements in to their computer system. In return they give you a member number, which you quote in future reservations and bookings. The standard advertised price of a single pe rson staying is between £75 and £85 a night, with two people sharing the price is slightly higher. Obviously the executive floors are more expensive varying between £109 and £190 a night, and suites start at £200 a night. Do check with the reception desk at the hotel though as usually you will be able to get a better deal. Also don’t forget to check the Hilton website for any special offers. ( www.hilton.co.uk ) Our room was not on the executive floor, but was of a higher quality than a standard room. We paid £90 a night for our room and I considered it to be a bargain. Later in the day we decided to bring our children to the hotel and treat them too. I phoned down to reception and asked if we could have a twin room for our 8 and 13 year old daughters. I was asked if I would like the children near me and of course I said yes no more than two doors away. After waiting for a few minutes for reception to ring back we were told that the hotel had managed to give us the room next door for our daughters. Now I could relax. I decided to give the rooms the once over and I will give you a brief description… Our room had a double bed, a large Television encased in it’s own wooden cabinet, writing desk and chair and in the corner of the room by the window was an armchair, behind which was a standard lamp. The décor was simple, beige and cream walls and a red patterned carpet. The bathroom consisted of a bath with a shower a vanity sink a toilet. On a closer inspection I noticed that there was a large wardrobe and inside was a trouser press. An extra pillow was inside and enough hangers for a short stay. Next to the wardrobe was a fridge and on top of that was a tray with a small electric kettle and sachets of coffee, tea sugar, and little pots of crème. The bed had white crisp sheets, a blanket and a red bedspread that matched the carpet. Over the bed on each side were wall lamps within easy reach and with a pleasant night-light. Also, on either side were two bedside tables each with their own phone. The carpet in the room went up the wall and it had no skirting boards. The bathroom had a heavy-duty floor and even though the showerhead was loose it had a powerful spray which could be set wider or thinner by a small knob on the showerhead itself. The wall above the sink was completely mirrored, and next to the door was a big brown box. On further inspection this turned out to be a hairdryer, it wasn't very powerful but it did the job. On the side were complimentary soap, shower gel and shampoo. However, if you were thinking of staying at the Hilton I would suggest taking your own conditioner as I found the shampoo alone inadequate. The twin room was exactly the same as the double except it had twin beds. Both rooms had fully adjustable air conditioning, which was easy to use. As my children were staying there I decided to phone down and ask if the adult Television channels could be turned off, and the fridge which was a mini bar locked. Both were done, but it took staff at least half an hour to lock the bar. Thankfully my daughters heeded my warnings about playing with the bar in the meantime. My husband and I had both taken showers and the room was in a bit of a mess, so I decided to see what happened if I hung a room cleaning sign on our door. We headed out for a while and upon our return the room had been cleaned. Fresh towels, new soap and the room hovered. I had left a magazine on the desk and it was gone. I hadn't read it so I rang housekeeping informing them that my mag had been swiped. I was told that the housekeeping manager would look into it and bring me a new one of mine could not be found. Less than 15 minutes later the manager was at my door with my magazine telling me that the maid thought it was rubbish. She obviously had because the cover was all wet and soggy, but he didn’t offer me a new one. The room all seemed very nice so I thought I'd make a phone call to a friend to tell her where I was. Hanging on the phone was a list of charges and I can tell you they weren't cheap. Local calls were charged at 69p a minute while mobile and international calls were charged at a whopping £4.23 a minute. I thought I'd look at the room service and mini bar prices after seeing what the phone cost. The mini bar was very expensive, considering that we'd already paid a near enough a hundred pounds for the room, A coke cost £1.80 for a small bottle and over £3.00 for a sprit. There was a warning on the price list. "Please note that our mini bar is fitted with sensors. If you remove an item from the bar it will automatically be charged to your account. Therefor it is advised that our guests do not use the bar for their own items." The room service menu was much the same with a sandwich priced at over £6.00, and meals at around £15. But we were treating ourselves so we ordered the children some ice cream, my husband a pizza and I had a piece of chocolate gateau. I certainly couldn’t complain about the portions and the presentation of the food, but the quality I felt was poor. The children's ice cream was good, although a little rich for them. The pizza looked good but it tasted like a frozen pizza from Sainsburys. My gateau was poor in flavour and soggy, and I felt not worth the £6.00 I'd paid for a thin piece. We booked a wake up call for 7.30am, which cost us two pounds, and I slept like a log. The hotel was quiet and the bed very comfortable. The temperature of the room we set using the air conditioning and even though I opened the window the room was not cold. To be honest I could have stayed another couple of nights, but our budget wouldn’t allow it. All in all and enjoyable experience, although I felt that with the prices of the room that the little extras like the mini bar could have been a little more reasonably priced. I'd say that if I were going to stay at the Hilton in the future I would take in my own snacks. Perhaps we'll try a suite next time.