Welcome! Log in or Register

Hilton in general

  • image
5 Reviews
  • see Review
  • Write a review >
    How do you rate the product overall? Rate it out of five by clicking on one of the hearts.
    What are the advantages and disadvantages? Use up to 10 bullet points.
    Write your reviews in your own words. 250 to 500 words
    Number of words:
    Write a concise and readable conclusion. The conclusion is also the title of the review.
    Number of words:
    Write your email adress here Write your email adress

    Your dooyooMiles Miles

    5 Reviews
    Sort by:
    • More +
      19.02.2009 09:31
      Very helpful
      (Rating)
      1 Comment

      Advantages

      Disadvantages

      Helpful staff and a relaxed atmosphere.

      We stayed for one night in the Dublin Airport Hilton, which is convinently situtated on the NOrthern outskirts of Dublin with easy access from the motorways. Booking online was extremely easy, and check in didn't prove to be a problem. The room was lovely and clean, and the views not too bad considering the location. We ate in their onsite grill bar, the food wasn't too expensive and quite tasty. The service was great and the atmosphere was lovely. My only niggle with the room is the air conditioning. Now I'm never a fan of air conditioning (no pun intended) but I understand it has its place. But it was so loud, that it probably led me to having one of the worst nights sleep. When we first arrived in the room I though it must be a washing machine down the corridor! Unfortunately though I couldn't open the windows, so had to put up with it. Breakfast the next day was all included and we made the most of it. The variety was great and everyone would find something they could enjoy - although no porridge! Even though we checked out at 11.30am we were still able to come back at 6pm to make use of their airport shuttle which was really useful. Now we were lucky to book this hotel when they were running a 1/2 price offer, this made it just about good value for money. However if I was to pay full price, I don't think you really get enough for your money and wouldn't stay here at that price.

      Comments

      Login or register to add comments
      • More +
        11.08.2008 04:09
        Very helpful
        (Rating)
        1 Comment

        Advantages

        Disadvantages

        They charge a lot of money and don't give anything exceptional for that money.

        I'm not sure whether my expectations were too high, or whether we were just there on the wrong day, but our experience at the Hilton wasn't overwhelming. They didn't have our booking on arrival, and did not deal with this problem particularly well. They took a tone which implied we must have booked it wrong, despite having a print out of our booking confirmation. This all got sorted and we eventually got a room, so in the end it all worked out. The next issue arose when we went to order room service. 3 items on a not so hug menu were not available, and the food that did arrive was dry, not overly hot; but it was edible so i shouldn't complain too much. In the scheme of things, these aren't huge issues and we still had a nice time. But, I was expecting that for the money they charge, maybe we could expect better customer service, and just a better service overall. For the money we paid we did not feel we got value for money and thus won't be returning in a hurry.

        Comments

        Login or register to add comments
        • More +
          05.04.2008 20:27

          Advantages

          Disadvantages

          lovely

          Home to the largest ballroom in Hertfordshire, the Hilton Watford hotel is 3 minutes' drive from the M1 and 25 minutes from central London. Not quite what I was expecting from the Hilton Hotel chain as a whole. I thought it would be more "posh" than it was, I did like the bathrooms thought nice and spacious and clean, as for the bedroom/sitting room unless you wanted to sit on the bed it wasnt comfy in the room at all. Although each room does have a Sony PlayStation and high-speed internet access, The hotel's Patio Restaurant has an à la carte menu, table d'hôte cuisine and a carvery. Or you can alternatively order snacks and drinks in the Patio Bar.The kids eat free which I thought was great value and the food was definatly tasty and well presented. The hotel has a health club called .. LivingWell Health Club It offers a Fully equipped Gym Steam room Jacuzzi Solarium Sauna The Opening hours for the health club are as follows.. Monday: 07:00 - 22:00 Tuesday: 07:00 - 22:00 Wednesday: 07:00 - 22:00 Thursday: 07:00 - 22:00 Friday: 07:00 - 22:00 Saturday: 08:00 - 21:00 Sunday: 08:00 - 21:00 This hilton Watford is located on the A41 quite a busy road but from inside the hotel you can't hear any traffic from outside. The reception staff are very helpfull, very attentive. I would recomend this hotel.

          Comments

          Login or register to add comments
        • More +
          24.07.2007 22:06
          Very helpful
          (Rating)
          3 Comments

          Advantages

          Disadvantages

          Hilton breaks are a good way of spending a weekend

          The Hilton hotel group offers very good value short breaks throughout the UK and also abroad. We have had several stays at some of the's Hilton UK hotels over the past couple of years, some costing as little as 60 GBP per person for two nights' stay, including bed and breakfast and on the first night, evening meal too. Check out the Hilton website at www.hilton.co.uk for details of special offers,locations of hotels, facilities etc. Most major towns have a Hilton hotel, usually a four or five star rating. They are sometimes situated on the outskirts of the towns and through the week are more of a business hotel, with most of the guests being there for business purposes. However at weekends, when most of the business travellers have gone home, the Hilton hotels have to fill their rooms and that is probably why they can offer such good rates. Some hotels have a Living Well centre. This is a leisure centre, with gym and fitness room, swimming pool, sauna, jacuzzi etc. These centres are open to the public for a membership fee, but guests staying at the hotel can use the facilities free of charge. We have stayed at several Hilton hotels and all the rooms have been similar, either twin or double, often with a sofa bed too. Television and internet access are in the rooms, together with tea and coffee making facilities, fridge for the mini bar, work desk, trouser press, ironing board and spotlessly clean bedlinen and towels. The bathrooms are spacious and have a bath and a shower over the bath. Heated towel rails keep the fluffy towels nice and warm! Toiletries, i.e. shampoo, conditioner and shower gel and soap, are provided but they don't supply shower caps which can be a nuisance if you forget to take one and don't want your hair to get a soaking! As in most hotel rooms there is a folder about the hotel's facilities and details of room service menus. There is also a Holy Bible, provided by the Gideon society. It used to be that these bibles could be taken away by the guests as a way of promoting Christianity. I am not sure if this still applies and I often wonder if anyone actually reads these bibles in the hotel rooms. Upon arrival for our latest stay we found a bottle of water and two pieces of fresh fruit in our room. It is also possible to have an upgrade with champagne and fresh strawberries, but this costs more than a standard package. Breakfast consists of a buffet with a very good selection. There is a choice of cereals, fresh fruit, yoghurt, cheese, cold meats, croissants, danish pastries and muffins and bread rolls. If you want a full English cooked breakfast there is bacon, scrambled or fried eggs, baked beans, black pudding, mushrooms, tomatoes and hash browns. You can then have toast, which you make yourself using one of the conveyor systems. Jam, honey, marmalade and butter and Bovril are available also. Evening dinner included on the first night is usually good value and consists of three courses. As these vary from time to time I am not going to go into too much detail, but there is usually a choice of meats, fish and vegetarian for the main course, a choice of starters and delicious desserts or cheese and biscuits. The wine list is also extensive, but not included and can be expensive. Car parks are next to the hotel and these are operated by a barrier. Some of the Hiltons we have stayed at charge guests a fiver a night to park, which I think is a bit cheeky. However on our last stay at the Hilton in Northampton, the parking fee was waived when we produced the ticket in reception, but do check. You can join the Hilton Honours scheme where you gain points every time you stay and these can be redeemed for an upgrade or used for another stay, or converted to air miles. Booking a Hilton break is easy, you can either phone their central reservations number or book online via their website. Sometimes we have booked a weekend break and when we have arrived there have been special evening entertainments taking place. One time this was a tribute evening to some singer (sorry, I forgot who!), another time it was an Indian themed evening with a choice of either Indian food or the more usual menu. On one occasion there was a fire alarm and we all had to leave the restaurant and assemble outside. It was a very cold evening but within minutes the staff were there, handing out thermal, foil blankets to everyone. Sometimes we have been there when there have been weddings or other functions and at times like this, the hotel car park is very busy, as is the bar and lounge area. We have always enjoyed our stays at the Hilton, the staff are very friendly and efficient. One occasion when we arrived the reception area was extremely busy, but we were served with free drinks while we waited. It is the little things like this that makes the Hilton service so good. Do check out their website, or look in newspapers and magazines, for details of special offers. Booking a two night break from time to time may just be the stress reliever you need after a hectic week. Sometimes children under 12 stay free if they share the adults' room. This is okay for parents, but unless the kids are well behaved it might not be so good for other guests!!! Last year we stayed at one Hilton where a group of adults were sitting drinking in the bar, oblivious to their children running rowdily around the chairs, annoying others who wanted a peaceful evening. One other drawback, especially when there are evening functions, is that the corridors can be noisy through the night as the late night revellers return to their rooms. But this is a problem that can happen anywhere. The motto of all hotel guests should be to have consideration for others, that way everyone can enjoy their stay. So if you are in need of a break from this dreadful summer, treat yourself to a Hilton weekend, where you can relax in the leisure centre. You can also have beauty treatments there, but these are pre bookable. Hilton breaks are great for a relaxing weekend, or for breaking your journey when en route to another destination, or maybe you want to visit family and friends who live some distance away, but who can't accommodate you in their homes. Some years ago a stay at The Hilton was very much a luxury. Nowadays it is within the budget of most people. I did overhear one lady moaning about this on our latest visit. She was complaining that a young man came to breakfast wearing his baseball cap and she clearly thought this was very impolite and muttered "they let anyone stay here nowadays". I must say, I was inclined to agree with her about his manners, but at the same time, I am glad the Hilton is within the reach of everyone these days and not just for the snooty, rich people as it used to be.

          Comments

          Login or register to add comments
          • More +
            26.11.2002 22:47
            Very helpful
            (Rating)
            2 Comments

            Advantages

            Disadvantages

            People like me are gradually becoming more and more willing to trust and embrace on-line booking services. Secure web sites and improved reliability have helped to encourage us to use on-line booking. Hilton's web site - and their superb back-up service - is absolutely superb. I use it with complete confidence. I remember, some time ago, finding a fantastic rate on-line at the Holiday Inn in Lubeck, North Germany. Still a relative newcomer to this, I plucked up the courage and booked on line. Everything seemed to be just fine - until we actually arrived, after a long journey, to discover that they had no knowledge whatsoever of our booking. I was horrified. The room rate advertised behind the check-in desk was well in excess of the rate I'd booked - and we needed somewhere to sleep. Fortunately, Amanda, my wife, has a degree in German and she managed to get them to honour the deal we thought we'd booked (we even had a confirmation number etc); but it was a really horrendous experience. Not one which I'd like to repeat - a hotel stay is meant to be relaxing from start to finish, after all. More recently, I have discovered Hilton. Their web site is clear, attractive, efficient and I have never experienced any such problems when booking rooms with them; they inspire real confidence. Just so that I don't come over as being too biased, I would comment on the downside that, although they provide a "comments" box so that you can leave important information for the hotel manager (such as "We need a cot for our 11 month old baby, and could I request a room upgrade because I'm a Gold VIP Hhonors member"), this only allows a small amount of text and certainly wouldn't cope with the example I've just quoted. It's just a small quibble, though! Booking on-line is by far the best way to go with Hilton, too. You really should sign up to their superb "Hhonors" (sic) loyalty scheme and you earn 1,000 points (currently only 500, though) simply for booking on-line. You also earn 10 points per US dollar spent on your bill (accommodation, food, drinks, etc) and these points very soon add up. To put that in perspective, you can get a free night for as few as 6,000 points - although 21,000 will get you a top 5* hotel in London. I've earned an extraordinarily large number of points within only a few stays and am already looking at some free stays in some very nice accommodation. OK - I might have been a little cheeky with them at times but - hey - they've been very helpful. Obviously, booking on-line is a rather impersonal activity, but we're all getting far more used to it. With Hilton, you get an instant, and very clear, e-mail confirmation of the booking which you can take along with you to the hotel and their customer service (which is extremely important to me) is, in my view, second-to-none. I really do mean that. I cannot fault them. I've had reason to deal with them on several occasions and one thing that stands out about the (extremely friendly) service is that your communication is always handled by the same person. It may take a few e-mails before a situation is resolved, but you can have complete faith in the fact that this operation is very personal and extremely customer-friendly. I cannot recommend this service too highly. The operation is efficient (even if the site can be slow to load). The reservation system works flawlessly and reliably. The Hhonors loyalty scheme is superb, allowing you to earn Hhonors points and air miles simultaneously. Above all else, the customer service is friendly, very human, reliable and immensely confidence-inspiring. Maybe I've just been lucky in being directed towards a star-performer in Casey Deaton (who really deserves a mention), but then I have dealt with several employees in offices as far as part as Texas and Glasgow and I have always been more than satisfied. You really can't go wrong - and the hotels which I have stayed in have always been of a more than satisfactory standard. At the end of the day, that is what really matters. What more can you ask for? I'm staying at the Langham Hilton in London next week - and can't wait! I'll review it before my stay at the Hilton Aberdeen Treetops the following week. Oh - and I don't spend ALL my life in hotels, before you think I'm trying to be too flash!!! Andrew By the way....the Holiday Inn Lubeck, mentioned earlier, is now a "Scandic" Hotel and is thus part of the Hilton group.

            Comments

            Login or register to add comments