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Heathrow Marriott (London)

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    2 Reviews
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    • More +
      10.06.2009 15:14
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      Best hotel ive ever stayed in

      Me and my dad took a trip to Canada back in 06 and wanted to spend the day before in London before flying. Through our travel agent, they booked us this hotel. At only £37.50 pppn i found it amazing value. I've done a bit of research into prices and I found this hotel at £139 a night!! I think i got myself a bargain. Normally when staying in London, I've stayed at some pretty awful places for the same price, but they have been in the city centre. This has got to be one of the most beautiful hotels I've ever stayed in. This hotel is only 30 minutes from Heathrow Airport. Although we did get a little lost trying to find the entrance from the train station, we did come across a strip of clubs on the other side of the train station. If you want to go clubbing the night before your flight, this is also a perfect hotel. We decided to give this a miss though...I didn't want to be hung-over for a 9am flight.

      Pretty much made out of glass windows, this hotel had a waterfall in the courtyard. On first impressions, I have to say, this did it for me. Without even stepping foot into the hotel, I was beyond impressed. I don't think I have ever seen a hotel so grand and expensive looking. I was a little bit worried about how the staff in a hotel like this were going to be though. I had it in my head that as an expensive hotel if booked directly, the staff would expect certain things from guests and be a little bit stuck up. I know this is bad stereotyping but I had never stayed somewhere like this before.

      As me and my Dad had been in the city centre all day, we didn't get checked in until around 9pm, way past the usual time. Even so, the staff were super helpful. We explained that we had a quite early flight and wondered what the best way of getting to the airport would be. The receptionist explained about their shuttle bus service and booked us seats and also arranged a wake up call for us at 4am. They have a concierge service to get you anything you might need during your stay.

      The hotel has 5 floors, 391 rooms and 2 suites. Rooms have satellite TV and pay per view movies if you're spending a bit of time there. Also included in the rooms are bathrobes, iron and ironing board, climate control, tea/ coffee facilities and much more. Everywhere in the hotel also has wireless internet access. There are plenty of places to grab some food or drink in the hotel. Even though it was quite late, we decided to get a drink at the bar before heading up to our room. The staff at the bar were happy to make us hot/ cold or alcoholic beverages as well as explaining that we could still get some bar food if we wanted. Considering it was quite late, I was surprised that food was still being served but I guess as a airport hotel, this is the norm.

      Unfortunately, the room was not as grand as the hotel itself. I have never stayed in a Marriot before but I was a bit disappointed. The room looks just like any other chain hotel bedroom. With a double bed, desk with chair, TV, table with two chairs, bedside tables and mini bar, it wasn't much different to other hotels I have stayed in. Yes, the finishes to the room were probably a little nicer but that is all. The bed, however, was extremely comfortable. With foam pillows and a lovely soft duvet, I was in for a great night sleep. As I didn't have time to get a full 8 hours in, I was glad that this bed was so comfortable. After getting in the room, it didn't take long before I went to sleep so I didn't have time to use any other facilities like the TV or drinks.

      Most hotels have a shower only in the en suite but not this one. I was impressed to see a very deep looking bath with a shower overhead. Before a long day of travelling, I was looking forward to having a soak in the bath before my flight. The bath itself was luxurious and I could have stayed in there for a lot longer, if I'd had the time. Instead of cheap/ no name shampoo and conditioner, there were small bottles of a leading brand. My hair does not agree with cheap hair products so this was another thing which made me smile.

      As I was not in this hotel for too long, I cannot comment on this personally but for those who are interested... The hotel has a range of facilities which are available for guests to use and they include a large swimming pool, sauna, spa, steam room which are all free of charge and there are massages available for an extra cost. I would have loved to have taken up these amazing facilities, especially the ones I wouldn't have had to pay for. I don't think it is right when hotels charge for you to use these things as you are already paying enough to stay there in the first place.

      If you can afford regular prices, this is a fantastic place to stay for Heathrow Airport but I would advice trying to book the train and hotel deal through your travel agent first. I think they use superbreak.com. I would use this hotel again for sure if I ever fly from Heathrow again.

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      • More +
        10.05.2003 02:22
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        • "Not much else"

        Last year after our Canadian holiday we stayed at the Marriott Heathrow. We are always trying to find a Heathrow Hotel where we can spend an enjoyable last night of hotel living before coming home. Usually though we end up feeling quite disappointed with the service of the Heathrow hotels. In the past we have stayed at some which are just plain bad - the Radisson Edwardian, and the old Marriott Heathrow; some that are just OK - the Hilton, Posthouse Premier (it was then the Crest); and a couple that are pretty good - Renaissance and Le Meridien. However we still hadn't found one that we thought was great so we decided to try a different one yet again. We booked direct taking advantage of the Park and Fly package which cost £120, which unusually for parking inclusive packages also included breakfast. This is fairly expensive for Heathrow but does include up to 3 months car parking, so it is good for when you are away for longer than the usual inclusive 15 days. Your car however is taken away by the hotel to an off-site car park, and brought back on your return. You can in fact purchase a room through ABC Holiday extras in the UK for less - £82 which includes 15 days car parking in the hotel's car park, which would be even better as you don't have to wait for your car to be brought back. The Hotel is the newest at the Airport and is modern architecturally, with a large glass entrance forming part of the atrium and space-age style silvery-grey exterior walls. It is a pleasing addition to Bath Road, with the other concrete monstrosities. It is as convenient as any of the other Heathrow Hotels, all being afflicted with the necessity to catch (and pay for) the Hotel Hoppa to the airport. The only exception is the Hilton, linked to Terminal 4, but you pay for this convenience! We dropped our car off at the Hotel two weeks before our stay, and this usually causes much confusion, and you are never confident that your car won&
        #39;t be clamped when you get back!! This year it was quite organised and we just had to fill in a form with details of when we would want our car back, we handed over our keys and caught the Hotel Hoppa to the terminal. When we returned, it was fairly early in the morning, about 9.30am, and so it was a lot earlier than the usual check in time. However we were given the key to our room, and we were happy to be able to go to sleep for a few hours. I am always surprised just how obliging all of the Heathrow Hotels are when you arrive in the morning and expect your room to be ready. Our room, although in a bright modern building, was very traditional Marriott; claret coloured patterned carpet, floral bedcovers, traditional wood furniture and light walls. Everything was very comfortable and practical, but unlike the recently refurbished Le Meridien which has a very modern style, did not reflect the hotel's age. None of the rooms offer a direct view of the runways, rooms either being on the left or right of the building or having just an internal atrium view. From our room we had a partial view of one of the runways, but it can't compare to the Renaissance for plane spotting!! The room had all the amenities you would require, including hairdryer, iron and board, interactive TV, radio etc. The mini bar, in common with all UK Marriott properties, is automatically operated, so if you move any of the items you get charged for them, and also means you cannot use it to store any of your own items. I always find this a bit annoying - plus I happened to nudge a Mars Bar one millimetre and hey presto, it was on our bill! The bed in the room was comfortable and although you were aware of the aircraft, the room was fairly well glazed and so noise was kept to a minimum. I never mind hearing a slight rumble from the aircraft anyway - I like to be aware of being at an airport!! The air conditioning in the room was very poor, and no amount of mess
        ing around with the control panel made any difference at all to the temperature in the room. When we had caught up on some sleep we decided to get something to eat at the hotel. This is where the Marriott really overtakes the competition. The hotel has the most amount of restaurants of all the airport hotels we have stayed at. In the large airy atrium there is a bar serving light meals, as well as cocktails and drinks; there is also a more traditional 'pub' bar which is a much less attractive option. A Mediterranean style Tuscany Ristorante is one of the two main eating venues along with Allies American Grille. It is quite unusual to find four options for food plus a good room service menu, and it was also nice to have two casual bar options which often is what you require after a holiday visiting lots of more formal restaurants. We chose to grab a drink and some food in the atrium lounge, and also decided to sample their Long Island Iced Teas. This is only the second time we have sampled cocktails at a Heathrow Airport, usually being dissuaded by the inflated prices - it is rather irritating to have to pay £9+ when you have been paying half that amount throughout your holiday! Here at the Marriott though I think the cocktails were about £6 so we were tempted, and the Long Island Iced Teas were very good. Even my husband who very rarely is tempted from his classic Martinis or Manhattans had to admit it was extremely good, and a generous measure. The food menu consisted of various sandwiches and light snacks - we both chose a sandwich, which were fairly unadventurous, but good nevertheless. One disappointment was that in the Lounge there was no table service, and common with the majority of English hotels, you had to order at the bar. I know with Marriott in the UK, this varies from hotel to hotel, but I can't help wishing that an American chain would set a good example and always provide this service! At breakfas
        t the next morning we were greeted by the friendliest breakfast attendant ever! It is unusual to be struck by good service at breakfast in particular where you find the staff often appear they need waking up too. By contrast our attendant took us to our table with a pleasant cheery manner, explaining in great detail how the breakfast service worked, and she left us with a smile on our faces. The breakfast selection was extensive, with fruit, yoghurts, cereals, cooked English breakfast and various fruit juices. I would definitely stay at the Marriott again, if they continue to offer competitive parking packages. I wouldn't say the hotel quite lives up to the hotels we have often come from in Canada (although the cocktails did), but it was the closest we've got so far. A relaxing, enjoyable and service orientated night's stay - quite unique at Heathrow!

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