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Pan Pacific Hotel Kuala Lumpur (Malaysia)

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1 Review

Address: Jalan CTA 4B
64000 KLIA Sepang
Selangor Darul Ehsan
Kuala Lumpur

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      31.03.2012 18:17
      Very helpful



      A very luxurious hotel at KL IA


      We booked this hotel as we had a flight from Pakse in Laos via Bangkok to Kuala Lumpur and our flight o Sandakan in Sabah was not until 7.45 the next morning. I chose this hotel specifically as it was actually at the main airport KLIA ( Kuala Lumpur International Airport) and we could walk to and from the hotel and the airport. Unfortunately the best laid plans were cast aside when Air Malaysia cancelled the flight we were booked on and we had to then book an Air Asia flight which leaves from the other Kuala Lumpur Airport LCCT ( Low Cost Carrier Terminal) and that was a shuttle ride of 30 minutes away. We had to pay about ten ringgits each for the shuttle which was a bargain at about £2.50. Had we known we could have saved ourselves a longish walk and checked-in at the arrival hall and then hopped on the 24-hr complimentary buggy shuttle service between KLIA's Main Terminal Building and Pan Pacific Kuala Lumpur International Airport but anyway it picked us up on our way so we didn't have to walk all the way.

      The hotel is pretty luxurious with the most enormous lobby area and around 440 rooms. I was impressed with the choice of two cold drinks for you to help yourself to; one was rosella and the other winter pear which is sort of herby and very tasty. Reception was efficient and quick and we were soon being escorted up to our room. The corridors were carpeted in a beige sort of colour with rectangles of pattern in browns from time to time; it was subtle and quite classy looking.

      THE ROOM
      This was a good sized five star hotel size with a huge king sized bed made up with white cotton sheets and two big soft pillows. There was a bed runner in gold at the end of the bed and two decorative gold cushions on the bed. An arm chair in matching gold was in one corner with a footstool in the same gold colour. On the desk was a bank of every sort of socket you might use from around the world and wifi was free and fast too.

      One thing I thought was a great idea was that there was a mini bar but you had to phone and have it 'unlocked' if you wanted to use it. This way there was no questioning as you checked out, they knew if you had not asked for it to be unlocked there was no way you could have taken anything.

      The wardrobe had extra pillows, a safe and towel bathrobes, slippers and an iron and ironing board plus shoe cleaning wipes as well. There was also a luggage stand which actually held both our bags. The room was decorated in muted colours and had tasteful pictures on the wall. The bedside lights were good and even though we were only there for a night so the curtains were closed, the room was pretty light. We did open the curtains and have a look out but there was not much to see, you could see the tops of trees and not a lot else, certainly not the airport or the city of KL.

      It really had everything you could possibly have needed in a hotel room and the bed was pretty comfortable too as were the lovely big but soft pillows.

      This was just what I needed after a long day of travelling. There was a huge shower cubicle as well as a separate bath. The basin had a shelf the entire length of the room so plenty of space to put things. The toiletries included shampoo, bath /shower gel, conditioner; all lovely lemongrass scented stuff as well as lemongrass scented soap. I also liked the body lotion too and there was a toothbrush with mini toothpaste but only the one. I was thrilled to find a hairdryer as I hadn't had one for quite some days now and in the humidity my hair was starting to get bigger and bigger. Not only was there a hair dryer but it was also able to be connected in the bathroom and near a mirror so I could see what I was doing which was a bonus.


      There are at least three restaurants, and we chose the 24 Hour Bar and Grill as it was convenient, comfortable and casual. We were both tired and really just wanting something simple and easy.
      So after a long soak in the bath we changed out of our travel weary stuff and went to see what was on offer down in the bar and restaurant. The bar area had a live pianist playing and indeed singing the usual background lounge music stuff but quite pleasant. We ordered a drink each and asked to see the menu. We were quite surprised to be handed a tablet computer as the menu but looked through the options. I was a little sick of Asian food or at least the five Laos dishes we had eaten over the last two weeks and fancied something plain. I tried to suggest sharing a pizza but my husband told me that was not going to be enough for him so he ordered a club sandwich. Sadly I wasn't feeling 100% and ate a part of one slice of pizza and couldn't mange any more. I asked the waitress to put it in a bag for me as I thought we could have it cold the next day at the airport or on our flight as it was only a short hop and we were unlikely to get fed on it. Unfortunately she asked them to bag it up but they threw it away; she offered to have another made but we said not to bother.

      The atmosphere was one of calm, efficient luxury and this was just what I needed after our long day in planes and airports. After our meal we headed back upstairs and had a really comfortable night's sleep until about 5am when we had to get up to catch the shuttle to get us to the airport.

      Checking out was equally efficient and I handed over my credit card, pinned in my number and that was done. Our luggage was put on a trolley and then taken out and loaded onto the mini bus shuttle when it arrived and off we went. It was quietly and unfussily efficient and just what we needed for the night's stay. I felt a lot better after my slee0p and fully recovered from my funny tummy episode that I suffered the night we left Laos. Two Imodium instants later and a good night's sleep and I was back to normal.

      I thought the hotel was perfect and typical of the five star luxury I expect in Asia. Service was always with a smile and very efficient. The main lobby and reception area was sumptuous and the restaurants offered a wide choice of foods at reasonable rather than bargain prices.

      There are meeting rooms and a gym but we had no need for either and I am afraid I wasn't up for exploring. I did however appreciate the huge orchid displays around the hotel which were truly stunning.

      This hotel apparently won the Trip Advisor Traveller's Choice Award in 2012 which presumably was for reviews and so forth in 2011 as 2012 hasn't been around for too long.

      If you need to overnight between flights in Kuala Lumpur then this is the perfect hotel as it really is right at KLIA and only half hour drive from the other airport as well with no problem with fighting the KL traffic.

      I have looked on line and the rate for booking 21 days in advance is about 440 Malay Ringgit which is about £80 so not that expensive for what we got I feel.

      Thanks for reading. This review may be posted on other sites under my same user name.


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