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68 Reviews
  • None
  • Web site is the only think user friendly
  • Appalling customer service
  • worst delivery ever
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    68 Reviews
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      12.12.2014 16:50
      Not Helpful
      (Rating)

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      • "Appalling customer service"

      Appalling customer servuce

      On 30th November I ordered some bedroom furniture. On 3rd December I rang customer services to try to ascertain a delivery date. No help. Cannot give date and just have to wait. I have been ringing and emailing customer services every day since then to get an update and despite plenty of promises that someone would call me back, I am still waiting! I have even taken to copying in the CEO with my emails, but even this doesn't spark the courtesy of a response.
      I have to say that this company offer without a doubt THE most appalling customer service I have ever come across. They have taken my money and not, as yet, come across with the goods although I am being told there "is not problems as far as they are aware"! If you are thinking of buying anything from the Range, don't bother - I most certainly will not be returning!!

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      13.10.2014 11:23
      Not Helpful
      (Rating)

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      • "quick delivery"

      Disadvantages

      • "bad customer service"
      • "very difficult to return "

      Beware of buying something if you might need to return it.

      Bought dining chairs which were not the colour stated. They said they would collect and arranged a day to stay in from 9 to 6, but no one turned up, this happened 3 times and customer service was no help at all. Finally on the 4th day of staying in we had them collected.

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      18.09.2014 16:41

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      • cheap

      Disadvantages

      • "custumer service can do 000"
      • "long time to dispatch"
      • "worst delivery ever"

      never buying again in this store, result= sleep on the floor after paying

      worst delivery company ever seen


      I've bought 610 pounds in furniture and was almost all delivered 26 days after, only a matress left to be delivered, the driver on the 26 day from Yodel passed by my house, didnt ring the bell(since I was home) didnt call to my number and leave a card, spoke with customer service twice which guaranted that he was going to deliver in the same day or next day until 9.40 AM since no one was going to be home later that day, for my surprice nothing happen no call, no delivery no nothing, got home at 15:35 on the 27th day and found a card seems that he tryed to deliver at 12:53, called customer support again, and nothing can be done or no guarantee that they can give, they can only send a query to see if can be delivered on the 28th day (next daY) between a certain time, never deald with such a bad delivery company and I knew a lot of them, customer support is 0 delivery is 0 I wouldnt recomment to any one even if it was the last choice, definetly not going to buy anything else in The range again or have any delivery though this "Yodel".

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      30.08.2014 00:50
      Not Helpful
      (Rating)

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      • None

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      • "rubbish product"
      • "Dire service"

      A masterclass in ineptitude and diabolical service.

      Ordered the Madrid TV Chair and footstool. It arrived 2 weeks later with a part missing. Customer services cheerfully informed me that they would send the part out in "ten to fourteen days". It did take nearly that too and the clowns sent another chair instead of the part. They told me to take the part I needed and they would pick up the rest. Chair full of defects, holes in wrong place, holes not drilled right through, staples crossing boltholes so you cant get a bolt in. Couldn't make a good one from both boxes so rang them and told them to pick them up and I wanted a refund. No apology or argument they just didn't care. Both chairs picked up a few days later. Went away and when I came back no refund had been issued.
      Now the best bit.
      The SAME driver turned up ten days later for the chairs and he even remembered me !
      Phoned customer clowns I mean services and at last the girl I spoke to apologized and issued a refund which has reached my account.
      In summary almost entertainingly inept but probably not what you want in a company.

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      22.08.2014 16:24
      Not Helpful
      (Rating)

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      • "still dont have sofa"
      • "very bad customer service"

      Only use them if you dont care when you get your goods and your not

      Ordered a sofa 8 weeks ago, told it would be 4-6 weeks delivery, still dont have sofa Head office is not interested in helping as they say its not there problem, store are attemoting to help but have same problem with head office, this has cost me money and time, and i will NEVER use the company again. ( i entered into credit contract with them so if i dont get a responce soon there is a big shock comming to them) MY advise go somewhere else and get a better servise and product.

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      27.06.2014 13:10
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      Use at your peril!

      Ordered Table on line. Delivered late and irreparably damaged. Arranged for collection of damaged goods and requested refund as replacement would take minimum of 14 days. Goods collected - still awaiting refund. Abysmal service - will never use Range again. Would not recommend them to worst enemy.

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      25.06.2014 11:08

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      great response to issue

      i bought a gazeebo from the range store in willenhall, when we started to unpack the item we found there were parts missing i called the store and asked to speak to the store manager i explained the situation and also told him that i had an event the next day at my house the store manager offered to drop off the item after he had finished work i thought that was a superb level of customer service

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      25.06.2014 11:01
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      very satisfied by the response

      i bought a gazeebo from the range store in willenhall, when we started to unpack the item we found there were parts missing i called the store and asked to speak to the store manager i explained the situation and also told him that i had an event the next day at my house the store manager offered to drop off the item after he had finished work i thought that was a superb level of customer service

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      17.06.2014 14:32

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      Non existent customer service!

      We purchased a pack of 6 small bath mats, but after a short period they stained our new bath. We reported this to The Range ''customer service'' who took several months to requested proof of purchase, photographic evidence and proof that our bath was new. We supplied all of this information but it still took months to reply. Finally got a response which stated they wouldn''t accept any responsibility for the damage to our bath! Poor quality products, poor customer service.

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      15.06.2014 20:09
      Not Helpful
      (Rating)

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      • Cheapish

      Disadvantages

      • "Broken stock"
      • "Staff unhelpful"
      • "Stock a mess"
      • "No prices"

      Cheapish and nasty

      The Edinburgh Range is a mess. Stock is broken but still on display. When you find Something you want that''s remained intact, there will be no price on the item or the shelf. Stock is strewn all over the place, and Customer Services are clueless.

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      10.04.2014 10:11
      Not Helpful
      (Rating)

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      • "Web site is the only think user friendly"

      Disadvantages

      • " lack of"
      • Service

      NOT RESOLVED AS YET

      I ordered some furniture for my son on the 15th March, I received a text on the 25/3 advising delivery on the 1st April between 10am and 2pm. Rang the delivery firm at 4pm as no one came. They could not get hold of the drivers while I was on hold! No one came back to me after I rang, on the 2nd was told that delivery would be on the 10th. I asked to speak to the MD who did ring me, saying his drivers tried to phone. I said they did not. He rang me on 3rd April and apologised as they had not phoned, he would get the delivery out on 6th April, yes they did turn up with some furniture, 1 correct undamaged piece, 1 damaged and 2 the wrong colour. Driver said it was my fault, the range confirmed I had ordered all Black. Rang the Range several times on the 7th and 8th as the goods need to be reordered, nothing back from them. They have finally responded to Facebook and asked for my order No. Money was taken out of the account straight away, bad practice, should only be taken once dispatched!!
      I will update once I have either received what I ordered or cancelled my payment and left the goods for them to collect. Its simple to get it right, no one wants to take ownership of the issue, yet they are happy to have your money. BEWARE

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      04.03.2014 11:03

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      Automated sale but no follow up customer service

      Order number 10190721
      My online shopping experience with the Range rates as the absolute worst customer service I have ever encountered. Telephone rarely answered, emails not responded to. Even more annoying is receiving surveys asking about the goods I am still waiting for. Ridiculous. When you escalate to head office, they can only reply with "we are not connected to the online team". I have seen the same goods with other suppliers, so please be aware - avoid the Range online shopping and maintain your sanity.
      I contacted the manufacturer directly and found out the information I needed and delivery dates etc. They were magnificent. However, it was the Range customer service who should have been advising me, not the other way around.
      I don't blame the operators, I blame the managers who are clearly not managing nor following up.

      This relates to online shopping only. In store I find the staff helpful and friendly.

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      17.02.2014 16:51
      Very helpful
      (Rating)
      2 Comments

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      As Above

      I purchased a Swan Processor on 31.12.13 as a belated Christmas present for someone. Before I paid for it I asked if it could be returned if not wanted. I was informed that it could be returned in the original packaging.
      The person that I purchased it for returned it to me a few days later stating it had an intermittent fault as it did not always start. I returned the item to the store where it was plugged in. This time it started so I said the fault was intermittent and that I wanted my money refunded. £24.99. I was refused so purchased another processor and this time from Argos who said that they would have refunded and returned the item to Swan. This is good customer relations and I will continue to shop at Argos. I sent an e mail to The Range and an automated reply came to me stating that they pride themselves on their customer serviced and hoped to get back to me within 28 days. It is now 49 days later and still no reply. I have written to them again and received another automated reply. I have made several phone calls to them but one just can not get past the female operator. I will never shop there again. I have since found that I could have purchased the item from BM stores for ten pounds less so the Range are not that cheap are they.
      R.Burrill

      Store 00093 Till 09 TRAN 006824
      31.12.13 Operator 002010

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        15.02.2014 01:44
        Very helpful
        (Rating)
        3 Comments

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        Well done, and brilliant customer service

        Several months ago a new branch of the Range opened locally to me, just outside Bridgend.(South Wales).
        Reading through some of the previous reviews I was surprised at the negative experiences reported by other Dooyoo members. To be fair I haven't ordered anything from the store so can't give an opinion on that.
        My first impression of the store was that I had better not spend too long in there or I'd risk spending a lot of money. It seemed packed with attractive items for the home, mirrors, lights, pictures,soft furnishings, and small electrical items (strangely not including hairdryers). It also sells some furniture,a limited range of clothing, homewares, pet equipment, drain cleaner and some bargain food and drink.
        My husband likes to write a list when he shops, rush in, find it ,pay and rush out as quickly as possible.I like to look round, spend time,look for a bargain and maybe impulse buy. I guess we are pretty typical in this, for this reason I think the Range may appeal to women rather than men.Because I love it in there, its like an Aladdins cave.
        The main reason I shop there though is because I'm a keen amateur artist. If the Range has a specialist subject it is Art and stocks a very impressive range of art materials of good quality.Whether you use acrylics watercolours (artist quality) or pastels, whatever paper you are searching for, look no further, a wonderful selection is available.Also carriers to store your portfolio.
        However I have a friend who is very skilled in cake decorating , so she headed for the Range to find ....nothing! So the Craft section is brilliant, but also limited in range.
        My final comments are to do with the customer service. I am glad to say that my experience (truthfully) is BRILLIANT! A*
        1st example: I went in with my 10 year old granddaughter. She told me she had seen a sewing box in the Range Which she wanted to buy. When we went in we couldn't see it, so I headed for the nearest member of staff, a young girl. She looked up and down several aisles, couldn't find it, so went to ask another girl, they looked everywhere but then apologised as they couldn't locate it. I am ashamed to say that as we were leaving the store my granddaughter said she had remembered that she had actually seen it in Tesco's not the Range (she was correct)
        2nd example:I wanted some parcel tape, I asked an assistant as I couldn't see it, she also looked in a few aisles, then told me to stay while she went to ask her senior, she returned after a while carrying the tape I wanted which she had gone into the stock room to find.
        I was very impressed with both these examples, as the staff went out of their way to be helpful and provide good customer service, going the extra mile.
        So, in my opinion the Range whilst not perfect, from my point of view at least as a customer deserves a good review

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          13.02.2014 20:05

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          Avoid. If you have issues nobody wants to know.

          We ordered a very nice bed off the range online. We Received it 2 months after we ordered it although in stock for the 2 months. When we eventually received it there were pieces missing. Online customer service team are none existent and never answer their phones. The emails I sent were not replied to and a month after delivery still haven't. Went In store but as I purchased online they could not help me. Rung customer service and they also could not help me, again because I purchased it online and had to ring the "online team". It was down to myself to ring the supplier, Julian Bowen who sent out the parts the next day. Avoid buying this or any large product online cause if you have any issues, good luck getting through to the "online" customer service team.

          I wrote this review against the product but it was rejected surprisingly.


          Weird how the "online" team can check through reviews but not check emails or answer their phones.

          Mr sebastian Mawdsley

          Order:- 10176918

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