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I recently tried to purchase some kitchen appliances from the Media Markt in Amsterdam Arena. The store has a policy of requiring a Passport for all credit card purchases. This is the first time I have ever experienced this - I have never had to show a passport for any purchase any where in the world. Conceding that I have a chip and pin which would not have worked if the card was invalid or marked as stolen, and all the goods I was ordering were to get delivered to my home address which I had given them - had it been fraudulent they could have sent the police around rather than the goods. Awful customer experience.
Media Markt is possible the worst place that I have ever bought something in. I have had more response from a stand at the local fair ground than from this 'multinational' company. I bought a microwave which didn't work after one day, unfortunately I had thrown away the box in which it came. After much trouble I finally got in contact with the shop which said it would replace it but only if it came in the box????? I explained that I had thrown it away so they said they would pass me onto their returns department, after 8 phonecalls where they tried to put me through, they eventually told me that nobody picks the phone up there. So here I am with their defective product, out of pocket with no box. Absolutely the worst place I have ever been too. Buyer be aware, this place is a horrible joke.
Beware: False or misleading information at point of sale. Media Markt..!! I recently bought a new Laptop from a Media Markt store in Southern Germany. I visited my nearest store there to make enquiries, but the item they advertised for sale on the Net was out of stock. They were reluctant to help me find out if there was one available at another store, it seemed they were short of staff that day. Eventually we located the Laptop I was looking for. I travelled 100km to a Media Markt store where the item was in stock. I paid my money, and went home to use my new Laptop. There was a built-in AntiVirus with a free trial period, after which I was required to pay to activate it. OK, but in BOTH stores I was told this would cost about 20 Euros. It actually cost nearer to 80 Euros. I was not pleased to have been mislead by several staff members, just to persuade me to buy the machine with the promise of a small fee to activate the Anti-Virus. I wonder if anyone else has had similar experiences..??