~Comet - General Information~
Comet is a chain of stores in the UK that offers a huge range of electrical items and white goods. They also have a website where you can browse, buy and bid on regular stock and clearance items. See www.comet.co.uk for more information.
Products currently available from Comet include :
*Laundry - washing machines and tumble dryers
*Kitchen appliances - dishwashers, fridge freezers and cookers
*Small appliances - toasters, coffee makers and microwaves
*Entertainment - televisions (including 3D and plasma), DVD and blu-ray players, cinema systems, hi-fi, consoles and computers
*Others - vacuums, mobile phones and Sat Navs
Some offers may be store or internet restricted and it is possible to reserve items for store pick up. Comet stock various branded products from companies such as Hotpoint, Beko and Samsung. Comet promise to price match their goods against other competitors including Tesco and John Lewis. Comet have a return policy where unopened goods with be refunded within 28days (by original payment method or gift card depending on timescale). Comet also offer 'buy now, pay later' options to allow you to spread the cost of your purchases.
~Why Did We Choose Comet?~
My views will be based on my experience fo my local Comet store which is in Hamilton, Lanarkshire. This particular store is located in a retail park and is quite a big store. It is open 7 days a week. Midweek it is open from 10-8pm and shorter opening times at the weekend.
I have used this particular Comet on a few occasions for buying major appliances for our home. The most recent occasion was to purchase a new fridge freezer. My fridge freezer broke down with around £40 worth of food in it. A fridge freezer is an essential kitchen item for most families so we needed to buy a new one asap. I first checked Argos and also Curry's but both were average 5-14 days for delivery.
We had previously used Comet when we moved into our first home a few years ago. We bought a cooker at that point and then a replacement washing machine around 3 years ago. I couldn't remember having any issues with them so I was happy to buy from them again. I visited the website and found it very easy to navigate. I noticed that many fridge freezers were available for next day delivery. Unfortuantely I couldn't order online as my Mum was putting the fridge freezer on her credit card so we had to buy instore.
~Comet, Hamilton - My Experience~
Comet in Hamilton is quite a large store set over the one level. It is full accessible for those with mobility problems or with prams. Despite there being literally hundreds of electrical items on display, the store doesn't appear to be overly cluttered. There is definitely a lot on offer and it is good being able to see the products in the flesh. We visited on a late Thursday morning - myself, my Mum and my little boy. We made our way up to the fridge freezers at the back of the store and were spotted by a member of staff!
I noticed a few members of staff in the store and they did come across as being professional and knew their stuff. I had a look at what was on offer and then sat down with the lady to discuss my requirements. I explained that space was no issue as the fridge freezer would be freestanding. I wanted a white fridge freezer with plenty of freezer space and under £300. I did like the look of the American style fridge freezers but they were out of my budget but still reasonably priced compared to a lot of stores. Normally I would opt for the cheapest option with appliances but this doesn't always work out the best option in the long run.
I eventually settled on the Indesit NCA55. This fridge freezer is currently on the website priced at £269.99 but we paid £249.99. I do believe it was reduced from around £300.00. It is a great family fridge freezer and well worth the money we paid for it. As we bought instore, I was able to open it up and check that it would be spacious enough for us. We were asked if we would like them to take away our old one for £9.99 but declined as we have free uplifts from the council. 1 years cover is provided for this appliance but you can extend this to up to 5 years at a cost of £94.99 - I declined!
Once we had made arrangements to buy this fridge freezer, Mum mentioned it may be worthwhile just to order a new washing machine too. Our washing machine door was half snapped off and could fall off completely any minute. It wasn't performing well either so it would be best to buy a new one and then I could pay my Mum back for it. The washing machines on offer were very varied and included those which could accommodate small loads to large family loads. I did like my Beko at first but would have preferred something a bit more expensive.
After searching on her computer for suitable washing machines, I was directed to one that was reduced by quite a substantial amount. At the time, I wasn't asked what size of space I had for a washing machine and actually panicked when I got home and realised! Thankfully, the washing machine I chose is the same width and height as my old one but sticks out further rendering one of my drawers useless.
I opted for the Hotpoint HF8B593P which is a huge 8kg washing machine. It looks fab and works like a dream. It is a super silent machine which is a god-send and I love it. We paid £299.99 for this machine and instore, it was reduced from around £429.99 if I remember correctly. It is currently on the website priced at £349.99. If you wish to have the old machine disconnected and disposed off, this will set you back £9.99. Installation is £19.99 and whilst 1years cover is included, extending it to 5 years will set you back £174.99 - not something I was willing to pay for!
We spent a good hour in Comet between looking at potention products, discussing my requirements and finalising arrangements. I found the lady who attended to us to be friendly and she could easily answer any questions. She didn't push me to make more expensive purchases but did try her best to convince me to take out the additional cover. We paid by credit card but they do accept cash and debit card. All documents for cover were given at the time of purchase.
I had the opportunity to have both appliances delivered for free if I could wait until the Tuesday. I needed the fridge freezer asap so was offered next day delivery for both appliances at a cost of £20.00. I then paid an addition £5.00 to have them delivered between 2pm and 7pm as I knew I would have to go out in the morning. I received confirmation by SMS and the next morning, I received a phone call just after leaving the house. The delivery van was in the area and asked if they could deliver there and then. I had to decline as I was out and whilst I feel this was a nice touch, I paid for a time slot for a reason.
I had hoped they would be back around the start of the time slot but they didn't come until 6.30pm. I was out at this point but my fiance checked the website with our reference to find out a rough time scale. We requested that the fridge freezer be put in the kitchen as our old one was already gone and the washing machine to be left in our spare room as I was waiting for my Dad to uninstall the old one. My fiance said they drivers were friendly and managed to get the appliances up to our first floor flat without damaging them. Our appliances were well packaged and we were given instructions on how long to let them settle before using.
Whilst I am aware that many have had issues with Comet in the past, I personally have had no problems with them. That being said, I've never had to return anything so can only give my views of the store. I feel I made the right choice with my new appliances and will happily shop at Comet in Hamilton again.
Thanks for reading :)
1. The in store sales staff will try to sell you unnecessary add ons for your purchase ie:very expensive circuit protection devices, over priced cables ie: HDMI cable for £60.00 when a £10.00 one is more than adequate. Overpriced screen cleaning kits, when a damp cloth will be just as good.The staff are targeted to sell these add ons and DO NOT give you best advice.
2. Returns and refunds are NOT handled under the spirit of the sale of goods act.
3. Customer service lines for all numbers are charged at premium rates so YOU end up paying to make a complaint or delivery enquiry that is due to their incompetence !
4. Any positive review you may see for Comet will not have been written by a customer who has had to make a return for faulty goods or request a refund.
*Had to give 1 star but they deserve none*
I chose Comet as I felt they had a reasonably good image with a strong brand and if I needed good after-sales service then I would be likely to get a good response.
How wrong was I? I should have simply gone for the cheapest online offer and will do in future. I placed the order and a few days later I received an email to say my 'stuff' (Comet's words, not mine) was due to be delivered on Thursday 1 January 2099. By my reckoning I'd be 130; unsure it's worth the wait. I rang up the Customer Helpline (at my cost) and asked how could this date be accurate. The call centre operator asked me if it was an extended range item. How would I know that? She also then asked if it would be coming directly from the manufacturer? To me, the customer, why is that important? I simply wanted her to acknowledge that 2099 was ludicrous and that my dishwasher would be delivered on a certain date. She explained that their system defaults to that date if it's coming from the manufacturer. She didn't seem to understand the customer's confusion about 'their' system. I also asked if I could arrange for collection of my old machine; she said I could at a cost of £9.99 and I would need to arrange this once I'd been telephoned 'direct from the manufacturer' with the delivery date. Condescending was an understatement and simply kept repeating what she had already said regarding why the date had defaulted to 2099. I am a reasonably intelligent and articulate individual who has the time and money available to ring up and query this. Not all customers will and those will be simply left in a state of confusion.
I rang back to complain about how I was spoken to. The second individual repeated what the first one had said and also explained that Comet had a number of different complaints departments so she needed to get to the root of the problem first. It was clear she had no intention of passing me on to anyone else and said they would deal with it internally. What she seemed to mean was yes, you have a point, we have a system which isn't very customer-friendly and we've no idea or inclination how to respond to your feedback.
Incidentally when I was called again about this last week (following a call to head office) I asked if anything at all had been detailed against my order about my complaint? Surprise, surprise, no. 'With our extended range we only have a very small box that we can complete notes against'. Not a very good complaint handling system then?
Prior to delivery I logged into their site to try and track my order. When I put in the order number, surname and postcode, it gave no information whatsoever. I tried a few times, same result.
I had a call from a gentleman a few days later (I presume this was from the manufacturer) to say they could deliver on the Wednesday of that week. When I asked if I should call him back on the same telephone number he'd given me to arrange collection of the old machine he confirmed yes and that it would cost me £20, not the £9.99 mentioned on the telephone by the call centre. I ended up donating to the British Heart Foundation.
Very unimpressed with the service from Comet. Pretty ironic considering I'd chosen Comet based on my perception that service would be good. I suggested that as a gesture of goodwill they consider refunding me the difference between the cheapest price for the same product at the time (Prudent Panda) which came to about £40, quite a sum. Why would I consider paying nearly £40 more for a brand which I shouldn't have trusted to get it all right in the first place? Their response? 'Because it is outside of the 14-day price promise guarantee I'm afraid we can't do this.'. Argghhhh! I'd not even quoted a Price Promise policy! I've since found out that 'extended range' items (which means nothing to the customer) don't fall under this policy anyway!
In times of economic downturn and in such a competitive marketplace, I am astounded Comet take this approach with customers. Carry on with this appalling customer service and I do feel Comet's days are numbered.
Until recently I was a big fan of Comet. I had bought several items from them, ranging from the normal kitchen white goods to TVs and the like. I had always had good service from them and they had handled problems with those that had suffered problems within the first 12 months. However, I now had a TV that had expired (a 19" LG, reviewed here) after just 21 months of use and so this would be the first test of whether Comet could be trusted to honour their obligations under the Law or not.
Most of you will be aware that you rarely have a problem with retailers when the product in question is less than 12 months old; retailers such as Comet and Currys/Dixons buy their products from manufacturers at knock-down prices on the understanding that the manufacturer will have no obligations for products that fail after 12 months. This is why retailers will move heaven and earth to avoid their own obligations as the organisation that actually sold the product to you.
When you buy a product from retailers like these you always get the sales pitch to extend the warranty for a period of 3 or 5 years. I usually avoid these add-ons for low priced items as I just don't consider them good value for money and this is, indeed, the general consensus from market commentators. I have only once bought such a warranty and this wasn't for a purchase from a High Street chain but from a specialist PC dealer and it was for a laptop that cost approaching £2,000. I did get good value out of that warranty!
The law on consumer purchases (Sale of Goods Act 1979) is generally misunderstood. The primary tests of a product relate to "fitness for purpose" and "satisfactory quality". It is in the interpretation of these guidelines that many retailers try to wriggle out of their obligations. Also, depending upon the type of product involved, there may be an obligation to repair, replace or refund for up to 6 years after purchase! With retailers like Comet and PC World, you are likely to have a battle on your hands, as I have discovered with both, but perseverance can be worthwhile.
I think we would all agree that a modern TV should be expected to last longer than 21 months. One that doesn't, in my opinion, has demonstrated prima facie that, no matter how well it initially seemed to perform, it had an inherent fault from the start. It was just failing over a rather longer timespan that might otherwise have been expected but, failing it was.
This was my position when I took it back to Comet. As they had before with other faults, they tested it in-store, plugging it in to aerial feeds and power, and trying to switch it on. After 5 minutes of trying different leads and so on, they agreed with me that the TV was completely dead. It was obvious to all concerned that the power supply had failed but they would not admit as such.
I was offered that they would take the TV into their workshops to "diagnose the problem". We all knew what the problem was! This would cost £99 and would cover the cost of repair, non-refundable, no matter what they found to be the "actual" problem. I was offered the opportunity to take it to one of their "approved" repairers for them to carry out an independent examination in order to establish the exact component that had failed but with no assurance about what would happen if they established that the part that had failed shouldn't have.
I decided at this point to take the TV to an electronics repairers not far from where we live (ICTV in Farnborough), who we have used in the past and who have done good work at a reasonable price. They offered to diagnose the problem to establish if a repair could be carried out, for £50 and, if we decided to have them repair it, discount this from the cost of the repair. I told them to go ahead. They called me a couple of days later, confirming that it was the power supply that had failed and that they could repair it for just over £90.
Now, in the meantime I did what I should have done right from the start: I contacted LG Customer Support, through their website, and asked them if there were any known problems with this model. I got a reply a few days later confirming that there was a known manufacturing problem with the power supply. Not only that but they stated that, if the TV was delivered to one of their service units, they would repair it for free! Too late now: the TV was already being repaired at ICTV. However, I did at least now have the evidence I required to prove to Comet that the TV had a known manufacturing defect and that they were liable under Law. It was neither of satisfactory quality nor fit for purpose.
With this evidence I wrote recorded delivery to Comet's HQ in Hull. I set out the sequence of events and detailed the reaction of their store staff at the store from which I had originally bought the TV. I enclosed a copy of the original receipt, the email from LG confirming that the TV had a known manufacturing fault, and the invoice for repairs from ICTV, and claimed from them the cost of repairs. I few days later I got a letter from Comet totally denying all responsibility. They claimed that the manufacturer had not notified them of the fault with this product though they didn't deny that fact of the fault!
I started reviewing the procedure to make a Small Claims Court claim against Comet when another letter arrived, this one from LG. In it they enclosed a form offering complete recompense for the cost of repairs, without any admission of responsibility. That was good enough for me and so I accepted their offer. It seems that Comet had off-loaded their own obligation onto LG. At least LG had acted honourably!
So, what have we learned from this?
1) Comet is no better nor trustworthy than many similar retailers when products bought from them fail.
2) When products fail, it might pay dividends to consult the manufacturer first; you might save yourself a lot of grief or, at the very least, get valuable evidence to support your claim against the retailer.
3) Be persistent; in most cases the retailer WILL be liable, no matter how much they try to wriggle out of it. They are trying to evade responsibility because otherwise it cuts into already slim profit-margins.
4) LG is an honourable manufacturer and will be getting much more of my business in future.
5) Comet will be getting none of my business in future.
After 4 weeks waiting for my washing machine to be repaired, Comet's engineer was due to come in today so I took a day off work. I then had a call from a boy who could barely speak properly saying that the engineer cannot come as he is sick. Comet has provided the worst customer service I have ever experienced. The machine is an Indesit IWB21750 and it broke down after 3 months use. The engineer came over on 25/02 to check it, said that the whole drum needed replacing and that it would be done no later than 09/03. I have been calling Comet since that date and I have been given a whole array of excuses: part no delivered, no engineer available within next 7 days, engineer off sick.
I wrote a factual review on Comet's website six days ago about the (poor) quality of the washing machine and the it has been censored. I also contacted Indesit who said that they could not help - apparently if I had bought the machine from any other retailer, Indesit would fix it.
If you are considering buying any goods from Comet - DON'T.
Decided to buy a laptop from comet online, after looking around they had by far the best price with their website easy to navigate, rather than buy online i decided to go into our local store and collect. The item was waiting for us when we arrived only 40 minutes after ordering and the whole process was smooth and faultless.In-store the staff we helpful and knowledgable and seemed more interested in getting us the most laptop for our needs rather than their commission.Would definately shop their in future!
I purchase what was a bargin laptop from the Comet Web site, which seemed to be a good £200 less than other places. The order went through the money was taken, I even checked to confirm the delivery date a couple of days after. Then they called up to inform me it was a discontinued product and asked if I wanted an alternative, the only products available which were similar was a laptop part number unique to Comet and Laskys for £200 more or the option of a lower spec machine for the same price. I sure I'm not the only person this happened to and I wonder how many went for the other option? The question is did they have any intension of supplying it to me and the others in the first place?
I recently used Comet Fixed Price Repair Service to repair a 17-year old Rosieres oven whose heating element had failed. This is a rare make, parts hard to find, but is included in Comet's list of manufacturers. Based on the £125 fixed-price repair service I decided to give Comet a try.
At all stages the service was efficient and exemplary, from initial contact to repair.
I was particularly impressed with the way Comet called me at intervals to let me know the progress of the order for the part, which was on a two week lead time from France.
The engineer called on the appointed day to confirm the time, arrived slightly early and the repair, which proved to be quite complicated, was performed perfectly. The service couldn't be faulted, and at a guaranteed £125 including parts (up to £150) is extremely good value. I would certainly use them again, and from my experience, can without hesitation recommend this service.
We puchased a iPod speaker dock from here which turned out to be faulty but when we took it back they said all they could do was exchange it for an alternative as that model was discontinued or issue a gift card.
They didn't have a comparable one so we are now stuck with a gift card to use at Comet and no speaker dock. They never offered to repair the product as they should according to their policy.
Their customer service generally sucks, we weren't acknowledged but were just pointed "over there for returns" after waiting while the sales assistants stood around talking we had to ask if anyone was going to serve us. They have no interest in customer service after purchase, just about getting the sales! When we finally find something to spend the gift card on that will be it, no more Comet for us we will be shopping at Curry's or elsewhere.
Bought a JBL iPod dock and some DECT phones from my local Comet three days ago.
The service in store was polite and helpful. Got the phones and the dock home and was delighted with all.
However, after a couple of days I did start to wonder whether I'd made a mistake and should have spent the extra to get the larger, more powerful JBL unit. I hold my hand up here and say that yes, I changed my mind.
I popped back to the store a couple of days later and went to the 'help' desk. After waiting for about a minute for the two ladies manning that station to finish their amusing conversation I politely asked whether I could credit back the 'old' dock and pay extra for the larger unit. I was perfectly honest and said that I had indeed used the unit for a day which was what prompted me to want the bigger one. Much to my astonishment the very surly assistant said that it was their policy not to accept goods that had been opened and used. Thinking that I wasn't being clear and perhaps misunderstood I politely and smilingly said that all I wanted to do was upgrade to the larger model, that I didn't want a refund. My wife will back me up on this. She's not used to me smiling.
The surly assistant then said there was a re-stocking fee of 10% but seemed surprised when I said that was fair enough. After all I'd changed my mind and there was nothing wrong with the product. She then called over her manager, who must have been in some distress as she looked as though she was chewing a wasp or similar. Without uttering a word the pair then proceeded to examine the product, it's box and contents before triumphantly pointing out a fingerprint on the remote. Then Miss Surly informed me that they would not take the goods back or swap them.
I checked with Comets customer service this morning and they confirmed that this is indeed their policy. That opened, used goods are unsellable. This is incorrect. I'm head of sales for a company here in the UK and we regularly take stuff back. So long as the customer remains happy. Our techies check the gear over, it gets re-packaged and sold as B Stock, fully guaranteed.
Anyway, in short, beware of Comet. It's not as if there's a shortage of good electrical retailers out there. I bought something from A N Other Hifi/electrical retailer last year and my experience couldn't have been any further apart. When I had a problem, this retailer bent over backwards to resolve it.
So there you go. If you read this Comet please be aware that you've lost this customer for life.
Ever since my bad experience with comet a month ago i have been desperate to come on here and complain about them in every way possible. Every experience i have had in coment has ended up with me writing paragraph after paragraph of complaints to them and yet i never learn my lesson and am drawn back in by there reasonably cheap prices. I hope now that this review is the last time i will be assocaited with this store.
I will first tell you all of my experience of comet just so you all get an idea of what to expect when purchasing any item from here. I have brought an ipod, a TV, an Xbox slim, An ipod dock and other smaller item i cannot remember the names of. Every single large item i have brought has come free with an extra package of disappointment. Nearly every item has broken within 2 months, (the xbox taking a whopping 2 days to become faulty). Anything that supposedly comes 'free' with the item has been unavailable and to top it off when ordering these 'free' items, they are never in stock on the day to return to the store.
Id like to say as a high point to this store that the prices are cheap because comparing to some stores they are quite reasonable but when the product breaks with the first 2 weeks of purchasing, the price gives me no releif. I may have got £30 off my new slim xbox but now im having to send it off to be fixed for more than this price.
I think that the only thing that made my experience with comet very slightly ok was how easy it was to complain. I sent an essay to them and within 3 hours i had a reply. They were very polite and made the process a lot easier, asking for detail etc. However, the final email i got was just an apology and 'i hope this doesnt happen again'. Although, the replies were very quick, i must admit i was expecting more than just a 'sorry'. A replacement for my faulty products was something i thought i deserved or even just a voucher.
The staff were pretty lazy in the store that i went to. They didnt seem to enthusiastic about having to search through their computer for the deals i wanted or helping me get the free items that were supposed to come with it. When handing £200 pounds to the person at the till i recall him later saying' uh oh where did i put that £160 she gave me.' It doesnt excactly shout employee of the month to me. Most of the staff didnt seem intersted in helping any of the comfused looking customers walking around the store either. I hope this is the same for other stores they have.
Im giving comet 1 star. if i could get less i would. Although the complaint system was fast, it didnt give me what i wanted and although prices were good, the product was awful. I wouldnt recommend this shop to anyone wanting to buy an expensive product. Maybe small things such as xbox games or leads but i would still encourage people to shop else where.
Overall, its an awful store. Every experience i have had with comet has been filled with disapointed and fustration and have had to replace every item i have purchased from there within 3 months. A complete distater of a store.
When my TV suddenly went blank, I saw Comet's £125 fixed price repair service and was taken in by the promises on the website.
It all sounds good, reality is different.
I called them to arrange it and was alarmed when they said the next available appointment was over a week away.
The "specially trained" engineer did turn up as planned, spent 5 minutes confirming the screen was blank, but did have power and a backlight as I described it to them on the phone. Probably a main board he said. "I'll get one ordered and we'll get back to you"
After a week I got back to them and they scheduled an engineer for another weeks time.
The "specially trained" engineer arrived fitted the board, it didn't work, and said it would need to go into the workshop but they were busy so it would take 5-6 WEEKS to sort it....making it well over 2 months to fix it......Or I could cancel the repair and get half my money back.
Reluctantly I agreed, and they said someone would be in touch to arrange picking it up. 3 days later and still waiting. (The 5-6 weeks in the workshop hasn't started yet.)
I feel disgusted and cheated by this firm and will NEVER deal with them again. So far I've paid £125 to have someone tell me my TV is bust.
I feel, basically they want a cheap, quick fix and if it doesn't happen, they would rather you walked away leaving them with half the cash anyway. How in blazes does it take over 2 months to sort a TV ??
I will update this review if anything ever happens. I fully expect I will be told the repairs will cost well over the £150 limit so I will have to pay more or go elsewhere. Once they have your money, they can't lose.
Comet are the worst retailer I have ever purchased from. I had insurance on a hoover that I needed to claim on. No one knew who I needed to talk to I had to phone about 8 times to then go onto store to to get it sent back. I received a phone call saying it was ready so I picked it up. It then blew up in my boyfriends face which could have potentially killed him. I went in the store and they said that the hoover hadn't been repaired and someone should have called me. A member of staff offered me a refund and £50 compensation. The manager then told me I couldn't have compensation as it was too serious. I phoned customer services they told me I couldn't have the compensation that the member of staff offered me as they do not give compensation for inconvenience which is what the manager had discussed with them too. I do not see how nearly killing my boyfriend is inconvenience. The manager had said one thing to me about the compensation and another to customer services and the member of staff completly denied offering it to me. I did not get the compensation offered as both of these members of staff lied. Rudest most unproffesional customer service I have ever received. Will not accept responsibility for not doing their jobs properly and are liars.
my delonghi oven broke down beginning of dec and looking online i was impressed by comets promise to visit and determine repair, fix and guarantee for 3 months all for £125. The initial call involved me paying up front for this service with appoinment given for the following week. Initial appoinment then cancelled on the day by engineer, with the promise that comet will call me back to re-arrange. Wrong!! i had to call them. actually a long story and extremely frustrating. I had to call Comet in total 9 times, i was promised daily that someone would call me back. This took to christmas eve and then i was told they had ordered the "correct part".. but where was the original part they ordered, who said it was the wrong part? No suitable response was given, someone would be in touch after christmas. They were not interested that i would have no oven over festive period. My plans for christmas totally ruined. Hogmanay dinner cancelled as still did not have an oven and no phone call. I was told to put in writing my complaint and any request for compensation. This was one load of nonsense .An engineer appeared at my home yesterday and i need another part!!! I received a call today apologising and advising me they did not offer compensation the only option was to cancel my order and they would give me a full refund. This i have done. I will see how long this takes to get back. all in all i would say that customer service from comet is absolutley appalling and the head office response to complaints is equally appalling. I will not be using them again for repairs.
Two months ago I purchased a washing machine from Comet which they came and fitted. It was installed in an utility room at the back of the garage that has been fully insulated. We have always left the door of the washing machine slightly ajar. Got up one morning last week to find that the utility room had been flooded. I reported the fault to Comet and they told me that it was my fault and that I should have never fitted in the garage and that is what the manufacturers manual says. Having read the manual it states that it should not be stored in an outdoor environment, even if sheltered, as it can be dangerous because of rain and thunderstorms. Nowhere does it make any reference to frost or cold. The fitters should have warned me of any potential problem.
After a number of discussions with Comet, who have been totally unhelpful, an engineer was sent. He turns up this morning and basically told me at the door he has been told not to fix it. I phoned Comet again and got through to a customer advisor and he tells that all electrical goods have temperatures that they operate within and that the utility room did not comply with these. When I told him that these so called temperatures are not in the manual. He tells me that I should know them. When I told him that I would expect these to be included in any contractual documentation he suddenly becomes an expert on contract law.
I have contacted trading standards and they have told me to write to Comet and if I hear nothing within a defined period to get back in contact with them and they will take the issue further.
The next time I require any electrical goods then I will not be going next or near Comet