Well, the first Lush product I tried was, believe it or not, only a few years ago! My partner knew the store and I didn't. When I first went in the store I couldn't believe all the different smells that were hitting my nose. I was stunned by it at first as it was so much to take in but eventually got used to it. I started looking around their products and have to say that they are absolutely gorgeous. Even the presentation is exceptional. I have never seen a better looking soap in my life. The shower gels are out of this world, the smells and how they are made impressed me. But of course, if you want something that's good, you always have to accept their prices. I still find it a bit shocking tho that a shower gel can cost up to 20 pounds a bottle. But I recommend it as a treat sometimes. The lovey gift boxes also make a great idea for a gift to someone special in your life. The staff is, as far as I have experienced, very friendly and welcoming. They try their best to help you and show you products. Everything in the store is handmade, all of their products. The store is also against animal testing and their products are minimally packaged to reduce waste. A very modern and forward looking company in my opinion. I big plus is also that you can try all the products before committing to buy them.