I'm not a fan of airports or airlines, I get motion sickness....enough said!
However, I loved this airport!!!
We flew in from Amsterdam (starting in Manchester), we were through immigration quickly, I'm guessing that's because most of the travellers were American so international travellers queues were empty! Once we came through imigration we had to collect our luggage, they then promptly guided us to put it on a conveyor belt that would send it to where we were going. No queue, friendly helpful staff!
once into the main terminal our first stop was Chili's for some food...this is a typical American burger place, tasty food for a really good price!
Food over we had a look at the shops, they were really sweet, most of them seemed to be local and sold Minnesota merchandise, there were a lot of moose related products, that I loved!!!
Airport seemed pretty small but in no way felt busy or crowded. There were plenty of shops to choose from and a number of restaurants from basic burgers to Italians. The airport was spotless and the toilets were clean and fresh. We were on a connecting plane so didn't have any experience of getting to/from the airport/parking/getting a cab etc. There was a place for left luggage which would be a good idea if you fancied the Mall of America.
Now, if you have a decent amount of time at the airport then you can take a little train over to the Mall of America....I really wanted to do this but we didn't want to risk it with the timings, we did see where the trains left from and they apparently take less than 10 mins so we'll do it if we ever go there again!
Coming up to an hour or so before we were due to board we headed over to our departure area....it was all sort of open plan so you weren't trapped there with no hope of getting out like in some airports....on the way to the gate there was a huge wooden Moose...had to take a picture! more cute shops and places to get drinks. Airport didn't seem too expensive and it had a lovely atmosphere.....felt like you were in Alaska!!
I transited through this airport yesterday for 6 hours (July 2009). The time taken from landing to actually being inside the main terminal was fairly quick. It was very easy to find my way around - clear signs and flight information screens. There are several concourses - some of which have moving walkways to save your legs as it is quite a distance if you walk all the way around. The staff at the information desk were very helpful and pleasant. There are many shops although I did not find them that great. There are quite a few food places (TGI's, McDonalds etc). It also seemed like there were several newspaper/magazine type shops. The toilets were clean and the airport overall was clean. I passed most of my time in a small bar near the gate - it was plesant and the bar man and other punters were friendly. There are arcades to pass the time as well.
You can find the lastest up to date information on their website: http://www.mspairport.com/
I travelled through Minneapolis/St Paul International Airport (MSP) in December 2007 and by and large I was impressed with it.
There are two terminals and I used the main one, which is called the Limbergh Terminal.
I have transited through many US airports over the years and some are much better than others. MSP is a good one because the gates are quite easy to access without a long walk or use of a people mover and the signs are clear.
Immigration was slow however - we waited a good hour until all the US citizens were cleared and then more gates were opened for non-US citizens. The service we received from the Immigration official was good however - he was courteous and professional. I have waited as long, and sometimes longer, at bigger US hub airports however - perhaps it just seemed longer as my daughter was most impatient!
There aren't a lot of shops to visit when you are waiting for another flight but there are a couple of restaurants and bars to help while away the time. Of course this being an airport it isn't cheap but hopefully you won't have too much time to kill here. There is also a newstand so you can pick up something to read on your connecting flight.
In summary I would recommend flying through MSP if visiting the USA but just be ready for a bit of a wait at Immigration.