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5 Reviews
  • "Must follow procedure" attitude
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    5 Reviews
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      27.05.2010 15:36

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      Think twice, oh for the love of God, please think twice.

      Victoria Halls is terrible, just terrible. I honestly couldn't give this company a low enough rating. Before writing this review I checked out some others and some of the complaints (high fines, useless management, etc.) are completely true. It feels like living in a prison when at any point a "caretaker", Victoria Halls' resident money makers, can come in and fine you £5 for having a carrier bag on the floor. Personally I have been fined £30 for propping open a fire door. £15 for the fine and £15 for a totally preposterous administration fee! Oh yes! All the fines come with an administration fee which there is no way of avoiding!! If you are a milionaire then you will love Victoria Halls. If you are a 21 year old student who has worked three years to earn the money to be able to come to uni, like myself, then go elsewhere! When it come to the second find for propping a door open I refused to pay. Two reasons; 1. Believe it or not, the door wasn't actually propped open. 2. I can't afford to burn £30. This decision was probably the worst of my life. You cannot imagine the hastle Victoria Halls has caused me coming up to exams with all the letters I'm having to write them. I'm spending about 20% of my time I should be revising, writing damn letters. The responses I have received are along the lines of, "...you're putting peoples lives at extreme risk..." and "...let me explain the intricate details of fire doors..." regardless that they have no evidence of the door being propped open. Very rude and very insulting considering most of the fire doors in the building do not even close properly. All of the students living here are well aware of these faults but the management seem to turn a blind eye. I guess making money from fire doors is better than paying to fix them. Apologies for rambling but if there are any new students heading to Newcastle soon then great! It's an amazing city, you'll not have more fun elsewhere. Just steer clear of Victoria Halls. Please, please don't come here. You'll make more friends, have a better time and spend less at Ricky Road, Castle Leazes or Windsor Terrace. I even hear Henderson Hall is quite good. Victoria Halls are theives and only out to get your money. Like others have said, they're an independant company and have few ties to the university, please keep this in mind when deciding your accomodation!

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      19.05.2008 18:01

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      Apart from its easy access to the University and the fact that it is safe, there isn't much to it. A lot of noise from residents about which management do not do much and cannot deal with effectively. They also charge you for every little thing they think is missing or damaged according to their perspective without you being present when they do the final flat check. Think twice before you sign the contract cause you cannot get you money back either!

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      28.02.2008 22:24
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      a great location, but the staff and quality have a lot to live up to.

      Dont expect any customer service let alone good customer service the staff aint heard of it. Trying to get somthing fixed or replaced is a complete joke and if they dont want to do something they'll make up an excuse. the kitchen is tiny and the living room is resonable enough but there is not enough room to sit 4 around the table. definaly not enough cuboard space for 4 (which is the average flat size). the sofa and chairs are a throw back to a 90's primary school. extremely uncomfortable. dont expect anything good from the supplied eqipment either, the pots will rust through in no time and the cutlery is likey to fall apart after no time at all. the ensuite is usefull but smaller than that of a caravan and the tiles are impossible to keep clean, (they're textured and the dust just gathers) the carpet is cheap adding to the dust! and the vacum is not good enough to deal with the problem. the whole place is out to make as much money as possible whilst supplying as little service as is humanly possible. i wouldnt recommened it for students and especially not for those looking for a weekend let over the summer.

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        25.10.2007 13:35
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        Terrible way to start student life, go somewhere else. They are a company and NOT interested in you

        Victoria hall provides student accommodation. That's it. They also try and extract as much money from you as possible and believe their word to be true. If you're looking for a good "student" lifestyle in your first year DO NOT BOTHER with Victoria. I was at the one in Leicester and found their management arrogant, nasty and disrespectful of anyone's beliefs. They have ridiculous rules and give you NO room for lenience. On one occasion, on the same day that I'd had a break up with my boyfriend and my sister was in hospital, I had friends round trying to make me feel better watching Jeremy Kyle in my room, the "landlady" (management person probably acting on behalf of the company) dragged me out of my room in my pj's to have a "meeting" with me and the rest of my flat. The girls I was living with had a huge list o things I'd allegedly done but I wasn't allowed to see it. I was moaned at for almost an hour about things I'd apparently done, while in my pjs, and almost in tears form the stress, I had no chance for independent witnesses and no neutral party because the "landlady" was bias, no chance to defend myself. They threatened to throw me out f the halls AND to attempt to throw me off my course at Uni. I'd already told my flat mates I didn't want any kind of meeting for at least a week because my head was all over the place. They told me they would send in caretakers at all hours to check the flat... I'm a young female I don't want strange men with KEYS TO MY ROOM wandering around in the middle of the night without my knowledge. Just a warning guys, Victoria hall is a COMPANY they have NO INTEREST in your welfare whatsoever, the brochure I got was LIES, a total amount of LIES. They have all sorts of stupid "rules" that mean you can't live a decent lifestyle (like the no posters, no hanging washing in your room, no breathing, etc). it's NOT a good place to live. I'd suggest anyone coming to Leicester to study go somewhere else (Liberty Park is good!) it's NOT WORTH THE MONEY to live in Victoria. They said if THEY threw ME out or if I decided to "leave" (bearing in mind they were making it very hard to stay) I would not only have to pay for my new accommodation but I would ALSO have to pay for Victoria EVEN IF THEY FILLED MY ROOM... because apparently she has a "long waiting list of people desperate for a better life with Victoria Hall" To be honest, 99.9% of what they say is total rubbish, they are unreasonable and generally spiteful. If you're thinking of Victoria or if you've already filled in your application for uni accommodation and you're reading this GET IT CHANGED as soon as possible DO NOT GO TO VICTORIA. It's true what the other reviewer said, you'll leave bitter and resentful and that's not a good start to uni life! Hope it helps, always worth remember that in the second year you can chose who you live with so if you're having an awful time at Victoria like me then please don't let it put you off uni. Uni is a great chance to make friends, ahve fun and earn a useful qualification, don't let Victoria ruin that for you!

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          30.06.2003 00:54
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          • ""Must follow procedure" attitude"

          Victoria Hall, providers of student accommodation in various cities around the UK, prides itself on the quality of service that it gives to its students. The flats and buildings are functional if uninspiring. The student population, in Birmingham at least, comprises of foreign, Asian, and lonesome soles. Conveniently located less than 30 seconds walk from Birmingham University (5 minutes from University Station) and the centre of Selly Oak. I lived in a four bedroom flat with three friends. I was lucky enough to have the Deluxe (Double) Room. It's only a few extra hundred pounds for the year but affords more wardrobe space, a double bed, and a larger room. The communal living area is spacious – easily big enough to have small parties (20 people-ish). The kitchen is small but comes with everything needed. There are two problems with Victoria Hall. First, Victoria Hall is not cheap and the management will try to extract as much money from you during the year (coercively). For example, the phone system is not cheap and the minimum call charge is 10pence (yes I know it is not a lot, but it builds up – especially with BT Call Minder). The washing machines and dryers too are not cheap: £1.50 a wash and £1.30 a dry. The drier does, to its credit, continue until the clothes are actually dry. According to Mr. Victoria Hall, however, one is not allowed to dry their clothes in their room: they must use the driers provided. I believe this is because a flatmate did dry his clothes in his room and caused damp throughout the Hall! Second, and this is an extension of the first, is the arrogance of Victoria Hall. There are a number of notable examples. First, my flat was fined £15 for cancellation of the cleaners after we cleaned our own flat (after a warning). The problem is, however, that it would have cost us £7.50 if we did nothing and the cleaners did the work. The reason: Procedures (must follow…). Second, I was going to be charged fo r cleaning stubble out of my sink. I did clean it but not to Victoria Hall's "satisfactory" standard ("satisfactory" is not defined, it is indeed the discretion of the "examiner" – beware!). Honesty, the sink was perfectly clean – but what Victoria Hall's say, goes… Third was when I broke the bed. On my last day at the flat I was cleaning room, I stood on my bed to reach the ceiling and… a rung on the bed broke. Apparently the breaking of the bed is my fault and I will have to purchase a new bed. Surely, however, a bed should not break – it could've been dangerous. As per usual, however, Victoria Hall is always right and what they say goes. In summary, Victoria Hall is functional if uninspiring place to live. The office and, to a lesser extent, the caretakers function only according to the rules laid out in the Victoria Hall's Doctrine. Do not expect any consideration of circumstance or reason. The Halls will try to take as much money from you. Any arguments or appeals against their divine judgements will be treated with contempt. My only advice is to get very angry, only then was the management prompted to see reason. On the whole the staff (management and caretakers) are pleasant and helpful – if only the management could rid themselves their arrogance then Victoria Halls would be a great place to live. As it stands, you're likely to leave feeling bitter and resentful. Lighten up guys! We're students!

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